Manage Dsers

How to cancel Dsers and reclaim control of your dropshipping business

What Dsers is and why malaysian sellers are reconsidering it

Dsers is a dropshipping management platform that lets you automate supplier orders, sync product data across multiple stores, and run your inventory from a single dashboard. It appeals to Malaysian e-commerce sellers who want to scale quickly without managing inventory manually. The service operates on a freemium model, with a free Basic plan and paid tiers ranging from RM94 (USD 19.90) to RM2,360 (USD 499.90) per month depending on your store count and product volume.

The reason many Malaysian users end up searching for cancellation guides is simple: deleting the app or disconnecting it from your store does not actually stop the billing. This disconnect between what feels like cancellation and what Dsers considers active subscription is where confusion-and unexpected charges-begin. At Stopee, we have tracked hundreds of cases where sellers believed they had cancelled only to discover monthly charges continuing on their credit card statements weeks later.

The core features you may be paying for

Dsers' paid plans include features designed to save you time. The Advanced plan (RM236/month) supports up to 10 stores and 20,000 products with automatic inventory and price syncing. The Pro plan (RM471/month) scales to 25 stores and 75,000 products with 50 AI optimisations monthly. The Enterprise tier reaches 50 stores and 100,000 products with 200 monthly AI optimisations. For many Malaysian sellers, however, the real pain point is not the dashboard-it is slow shipping from AliExpress suppliers and the platform's limited support for non-AliExpress sources, which can make the subscription feel expensive if your sourcing strategy has already shifted.

Why malaysian sellers are cancelling right now

You might be cancelling Dsers for several reasons: supplier delays frustrate your customers, you have shifted to direct manufacturing, the monthly cost no longer justifies your order volume, or you simply want to test a competing platform. Whatever your reason, Stopee is here to walk you through the exact steps so you avoid accidental re-billing and reclaim your money if you qualify for a refund.

Pricing breakdown in malaysian ringgit

Dsers displays prices in USD on its official site, which means your actual bank charge depends on your card issuer's exchange rate on the day of billing.

Pro tip: Exchange rates vary daily, so your bank statement may show a slightly different MYR amount than this table. Always cross-reference your billing email from Dsers with your bank transaction to verify the charge.

Should you cancel Dsers right now?

Before you commit to cancellation, be honest about whether the service still solves a problem for you.

Reasons to stay on Dsers

Keep your subscription if you are actively running multiple AliExpress-linked stores, your order volume justifies the monthly cost, and your suppliers are reliable. You should also stay if you are still testing your product-market fit and need the dashboard to manage complexity. If your pain point is supplier delays-not the software itself-Dsers is not the problem.

Reasons to cancel Dsers

Cancel immediately if you have switched to direct manufacturers, your monthly Dsers fee exceeds the time it would take to process orders manually, or you have migrated your inventory to another platform. You should also cancel if you are testing a competitor service and want to avoid dual subscription costs. Additionally, if supplier performance is forcing you to pause selling, there is no point paying for a dashboard you are not using.

The key question: is Dsers saving you money or costing you money right now? At Stopee, we help thousands of Malaysian consumers make this exact decision every month, and we recommend you answer that question before proceeding with cancellation.

How to cancel Dsers step by step

Dsers does not have a big red "cancel subscription" button, which is why so many people end up confused. Instead, you downgrade to the free Basic plan, which stops all future charges while keeping your account active.

Preparation checklist before you cancel

Take these steps before you touch your account settings, because they create a paper trail that protects you if a dispute arises later.

1. Log into your Dsers account on the web (not the mobile app)
   • Go to help.dsers.com if you have forgotten your password
   • Use the email address linked to your subscription
2. Locate your current plan and next billing date
   • Click Settings or Account from the main menu
   • Find the "Manage Subscription" or "Billing" section
   • Screenshot this page with your current plan name and date clearly visible
3. Export any critical data you need to keep
   • Download supplier lists, pricing rules, or order templates
   • Note any connected store accounts (Shopify, TikTok Shop, etc.)
   • Save this information to your local drive before you proceed
4. Check your subscription source
   • Did you subscribe via the Dsers website, Apple App Store, or Google Play?
   • This matters because cancellation paths differ slightly
5. Save your confirmation email
   • When you complete cancellation, Dsers will send a confirmation email
   • Archive this email in a dedicated folder for your records

Cancellation for web-based subscribers

If you subscribed directly through the Dsers website (not App Store or Google Play), follow these steps to downgrade to the free plan and stop all charges.

1. Log into dsers.com with your registered email and password
2. Navigate to Settings (usually a gear icon in the top right corner)
3. Click on "Account" or "Billing" (terminology varies slightly)
   • Look for a section labeled "Subscription" or "Manage Subscription"
   • You should see your current plan name and next billing date
4. Click "Change Plan" or "Manage Plan"
   • A list of available plans will appear, including the free Basic plan
   • Do not be alarmed if you see trial options-ignore those
5. Select the "Basic" plan (the free tier)
   • Dsers will ask you to confirm the downgrade
   • Review any message about losing premium features
6. Click "Confirm Downgrade" or "Start Free Trial" (wording varies)
   • You may see a retention offer or discount-ignore it unless you genuinely want to stay
   • Complete the action to finalize the downgrade
7. Verify the change immediately
   • Return to the Billing section and confirm your plan now shows "Basic (Free)"
   • Check that your next billing date has disappeared or shows "Never"
   • Take a screenshot of this confirmation page
8. Watch for a confirmation email from Dsers
   • This should arrive within 5 minutes at the email address on your account
   • If it does not arrive, contact [email protected] immediately with your screenshots
   • Archive this email in a safe folder

Warning: Some users report that the free plan downgrade processes immediately but billing can take 1 to 2 business days to reflect in your account settings. If you are charged after completing this process, keep your screenshots and confirmation email-you will need them to request a refund or dispute the charge with your bank.

Cancellation for app store and google play subscribers

If you subscribed through Apple App Store or Google Play, you must cancel through those platforms directly, not through Dsers itself. This is because Apple and Google handle the billing, not Dsers.

For Apple App Store (iOS):

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Dsers" in the active subscriptions list
5. Tap "Manage" next to the Dsers subscription
6. Select "Cancel Subscription"
7. Follow the prompts and confirm your cancellation
   • Apple will ask if you want a refund for the current billing period-this depends on your account history
   • Take a screenshot of the confirmation page showing cancellation status

For Google Play (Android):

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Dsers"
6. Select "Cancel subscription"
7. Choose your reason for cancellation (optional but helpful for your records)
8. Confirm the cancellation and take a screenshot

Pro tip: Apple and Google both send confirmation emails to the email address associated with your account. Check your inbox (including spam folders) within 10 minutes of cancelling. These emails are your proof of cancellation and are critical if you need to dispute a charge later.

Your consumer rights in malaysia under the consumer protection act 1999

Malaysia's Consumer Protection Act 1999 (CPA) protects you when dealing with Dsers or any digital service provider operating in Malaysia. Understanding your rights means you can push back if the company refuses to refund an unwanted charge or drags its feet on processing your cancellation.

Key protections you have

Under the CPA, you have the right to receive accurate information about goods and services before you buy, the right to fair and honest dealings, and the right to safety and quality of products or services. For subscription services like Dsers, this means the company must clearly disclose billing terms, cancellation methods, and refund policies upfront. If Dsers billed you after you cancelled, charged you a hidden fee, or made cancellation deliberately difficult, that behaviour may violate the Act.

Additionally, the CPA grants you the right to a remedy if you suffer loss or damage due to a supplier's breach. If you are charged after cancelling and Dsers refuses to refund you, you can escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKX) or file a small claims lawsuit.

Escalation path if Dsers refuses to refund

If Dsers blocks your refund request, here is how you reclaim your money step by step:

1. Email [email protected] with your case details
   • Include screenshots of your cancellation confirmation and the disputed charge
   • Clearly state the date you cancelled, the amount charged, and why you believe it is a refund error
   • Give Dsers 7 business days to respond
2. If Dsers does not respond or refuses, contact your bank or credit card issuer
   • Request a chargeback or reversal of the disputed transaction
   • Provide your bank with all screenshots and correspondence with Dsers
   • Most banks will investigate within 30 days
3. If the bank sides with Dsers, file a complaint with KPDNKX (Kementerian Perdagangan Domestik dan Hal Ehwal Pengguna)
   • Visit kpdnkx.gov.my or call 1-800-886-800 for guidance
   • File a formal complaint citing the CPA 1999
   • Include all your evidence and bank correspondence
4. For amounts under RM 5,000, consider small claims at the Magistrate's Court
   • Contact your nearest Magistrate's Court for filing instructions
   • The process is affordable and designed for consumers exactly like you

At Stopee, we have supported Malaysian consumers through dozens of similar disputes with software companies, and we know that persistence and evidence win. Dsers is less likely to resist a refund if you reference the CPA and demonstrate that you have proper documentation.

Refund policy and what to expect after cancellation

Dsers' stated policy is that paid subscriptions are non-refundable, but this does not mean you have zero recourse.

When Dsers will refund you

Dsers may refund your subscription fee in these situations: you downgraded to the free plan within 24 hours of being charged, you cancelled before your first month ended, you were double-billed due to a system error, or you can demonstrate that Dsers failed to provide its core service during your billing period. Some users have also successfully requested partial refunds when disputing excessive charges or when Dsers support acknowledged a cancellation delay on their side.

The key is to contact [email protected] within 30 days of the disputed charge with clear evidence. Email templates and guides are available on Stopee, which has helped thousands of consumers cancel digital subscriptions and recover refunds they thought were lost.

What happens to your data after cancellation

When you downgrade to the Basic plan, Dsers does not delete your account immediately. You retain read-only access to your order history and supplier data for 90 days. After 90 days, Dsers may archive or delete this data-so if you need to preserve anything, download it before you cancel. Your store connections (Shopify, TikTok Shop, etc.) will remain intact on those platforms, but Dsers will stop syncing orders and inventory to your account.

Timeline for cancellation confirmation

The process typically unfolds like this: you downgrade to the Basic plan (instant), Dsers sends a confirmation email (within 5 minutes), your account settings update to show "Basic (Free)" with no future billing date (within 1 business day), and your credit card stops receiving monthly Dsers charges (within your next billing cycle). If your next billing date was tomorrow, you should not be charged. If it was three weeks away, you will not be charged at that future date either. Stopee recommends checking your account settings 48 hours after downgrading just to be certain no glitches occurred.

Common mistakes people make when cancelling Dsers

Cancellation frustration is real, and most of it stems from taking shortcuts that seem logical but backfire.

Deleting the app without downgrading the subscription

This is the most common mistake. Removing the Dsers app from your phone does absolutely nothing to stop billing. Your subscription remains active in Dsers' system, and your credit card will still be charged on your next billing date. The app is just software on your device; the subscription lives on Dsers' servers. You must downgrade your plan through the web account settings to actually stop charges.

Disconnecting your stores but leaving the subscription active

Some sellers disconnect their Shopify or TikTok Shop from Dsers and assume they have cancelled. They have not. Disconnecting stores just stops Dsers from syncing data; it does not cancel your subscription. You can have zero stores connected and still be charged RM236 per month for the Pro plan. Always downgrade to the Basic plan explicitly through Manage Subscription.

Cancelling on the wrong platform

If you subscribed via Apple App Store but try to cancel on the Dsers website, the cancellation will fail or appear successful without actually stopping charges. This happens because Apple, not Dsers, controls your billing. You must cancel where you subscribed. Check your first receipt from Dsers-it will tell you whether Apple, Google, or Dsers direct handled the payment.

Not saving proof of cancellation

The most damaging mistake is failing to screenshot your confirmation email and the billing page showing "Basic (Free)" status. If Dsers later charges you by error, you will have no proof of cancellation without these screenshots. Take them before you close the page and save them to a folder labeled "Dsers Cancellation - [Date]."

Waiting too long to dispute a wrongful charge

If you discover an unwanted charge three months after cancelling, your options shrink dramatically. Banks typically allow chargebacks within 60 to 120 days. Dsers support becomes less sympathetic the longer you wait. Contact Dsers and your bank within 7 days of any suspicious charge. At Stopee, we recommend setting a phone reminder to check your bank statement every two weeks after cancelling, just to catch errors early.

After cancellation: what to do next

Cancelling Dsers is only half the battle; the steps you take afterward protect you from re-billing and lost access to your data.

Immediate actions in the first 24 hours

Log back into your Dsers account and confirm your plan shows "Basic (Free)" with no upcoming billing date. Export any remaining data you might need later-supplier lists, pricing rules, email templates, or order workflows. Update your Shopify, TikTok Shop, and other connected stores to point to a new order system or supplier if you have one. Set a phone reminder to check your bank statement three days after your original billing date was supposed to occur. If a charge posts anyway, you have time-stamped proof of your cancellation from your screenshots.

Monitoring for ghost charges

Many users cancel successfully but then see a mysterious charge appear weeks later. This can happen if a trial period was attached to your subscription, if you accidentally re-enabled a paid plan while exploring settings, or if a system glitch forced a re-charge. Check your bank statement every week for the next month. If you see any charge from Dsers after your downgrade was confirmed, contact [email protected] immediately with your screenshot evidence. Your bank can also flag these as unauthorized if Dsers refuses to refund.

Switching to an alternative platform

If you are moving to a competitor like Printful, AutoDS, or manual supplier management, make sure that transition is complete before your Dsers Basic account expires. Export your supplier list and product mapping now so you do not scramble later. Test your new workflow with a small order before fully committing. Many sellers cancel Dsers only to realize they need it for one last batch of orders-do not be that person. Plan your switch, execute it, then cancel.

Checklist for a clean cancellation

Use this checklist to ensure you have completed every step and created proper evidence.

Why choosing the right cancellation guide matters

You might wonder why you need Stopee's guidance when Dsers has its own help centre. The answer is that Dsers' help articles are written from Dsers' perspective, which means they prioritize how Dsers wants you to cancel-not how you can protect yourself best. Stopee's guide, by contrast, is written by someone on your side: a consumer advocate who has seen exactly what goes wrong and how to prevent it. We flag dark patterns you will encounter, clarify confusing wording, and remind you what evidence to save before anything changes.

Throughout this guide, we have emphasised that Stopee has helped thousands of Malaysian consumers navigate complex cancellations and recover money they thought was lost. That experience translates into a step-by-step process designed for your success, not Dsers' convenience.

Where to send cancellation notices to Dsers directly

According to Dsers' Terms of Service, if you prefer to cancel by postal mail rather than through your account, you can send written notice to this address:

Dsers, LLC / Nebulapart Ltd
Suite 1701-02, 17/F
308 Des Voeux Road Central
Hong Kong

In practice, postal mail is slower than web cancellation and less reliable for your records. We recommend cancelling through your account as outlined in this guide and following up with an email to [email protected] confirming the action. This creates an instant digital trail.

If you need help at any point in your cancellation journey, Stopee remains your trusted source for clear, consumer-first guidance. Cancelling a subscription should not feel like a puzzle, and with this guide in hand, it no longer will be. Take your time, follow each step, save your evidence, and reclaim your subscription control today.