Manage Dsers

How to cancel dsers and protect your dropshipping business

What is dsers and why merchants use it

Dsers is a dropshipping management app that bridges your Shopify store (or other sales channels) with international suppliers on AliExpress, Temu, 1688 and verified agents. You use Dsers to import products in bulk, automate order fulfilment, synchronise tracking data across your stores and manage multiple supplier relationships from one dashboard.

Many New Zealand e-commerce merchants rely on Dsers to scale their dropshipping operations without manual order entry or tracking updates. However, if your business model is shifting, supplier relationships are changing or costs are mounting, cancelling your Dsers subscription is straightforward - provided you know which billing method you're using.

How dsers charges you

Dsers offers both free and paid plans billed in USD only. Your subscription may be billed in one of two ways: directly through your Dsers account or via Shopify (including App Store or Google Play). This distinction matters significantly for cancellation, as each billing route requires a different cancellation process.

Key features across dsers plans

The Basic free plan includes bulk ordering to AliExpress, Temu, agents and 1688; TikTok and AliExpress trending research; product similarity search; management of up to 3 stores and 3,000 products; automatic tracking synchronisation and a free Chrome extension. Paid plans unlock additional store slots, higher product limits, advanced analytics and priority support.

Your consumer rights when cancelling dsers

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993, which requires that paid digital services meet standards of acceptable quality and fit for purpose. If Dsers fails to deliver the promised functionality or you discover the service doesn't suit your business needs within a reasonable timeframe, you may have grounds to request a refund - especially if the company cannot demonstrate the service was usable or fit for purpose.

When the consumer guarantees act protects you

The Consumer Guarantees Act applies to Dsers subscriptions because they are supplied to you in New Zealand. If Dsers is substantially unfit for purpose (for example, the app crashes repeatedly, features stop working or the service becomes unavailable) within the first 12 months, you can pursue remedies including refunds, repairs or replacement, even if Dsers' terms state subscriptions are non-refundable.

Additionally, if Dsers charges you after you've cancelled or fails to stop auto-renewal as promised, you have the right to dispute the charge with your bank or payment provider and escalate the matter to Dsers' support team with reference to your consumer protection rights.

Who to contact if dsers refuses a refund

If Dsers declines your refund request and you believe the service breached consumer guarantees, contact Consumer NZ (consumernz.org.nz) or file a dispute with your bank or credit card provider. Stopee has helped thousands of New Zealand consumers understand their rights and successfully challenge unfair subscription practices, and the same principles apply to Dsers.

How to cancel dsers on the web

If your Dsers subscription is billed directly through your Dsers account (not via Shopify), follow these steps to downgrade and cancel auto-renewal.

1. Open your web browser and go to the Dsers website (dsers.com).
2. Log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
3. Navigate to your account settings - usually found by clicking your profile icon or avatar in the top-right corner.
   • Look for a menu option labelled "Account Settings", "Subscription" or "Billing".
4. Select "Manage Subscription" from the menu.
   • Pro tip: If this option is missing or greyed out, your subscription may be billed via Shopify instead - skip to the next section.
5. Review your current plan and billing cycle (monthly or annual).
   • Note the end date of your current billing period - cancellation takes effect when this cycle ends.
6. Click "Downgrade to Basic" or the equivalent option to switch to the free plan.
   • Confirm the downgrade by clicking the final confirmation button.
7. You'll see a confirmation message. Screenshot or save this for your records.
   • Warning: Downgrading does not delete your account - it simply stops charging you. Your data and imported products remain accessible on the Basic plan.

After downgrading, auto-renewal stops automatically at the end of your current billing period. You will not be charged again.

How to cancel dsers if you're billed via shopify

If your Dsers subscription appears on your Shopify invoice or you installed Dsers from the Shopify App Store or Google Play, your billing is handled by Shopify - not by Dsers directly. You must cancel through Shopify, not the Dsers website, or the charges will continue.

1. Log into your Shopify Admin dashboard.
   • Go to shopify.com and sign in with your store credentials.
2. Navigate to Settings (usually a gear icon at the bottom left).
   • Select "Apps and integrations" or "Billing" depending on your Shopify version.
3. Find Dsers in your list of installed apps or active subscriptions.
   • It may be labelled as "Dsers" or grouped under "Productivity" or "Automation".
4. Click on the Dsers entry to open its details.
   • You'll see your current plan, billing date and any active charges.
5. Select "Uninstall", "Unsubscribe" or "Cancel plan" - the exact button name varies by Shopify version.
   • Confirm the cancellation when prompted.
6. Shopify will send you a confirmation email. Save this for your records.
   • Warning: Simply removing the Dsers app from your store does not cancel the subscription. You must uninstall it through the Shopify billing interface.

Once you've unsubscribed through Shopify, the charges will stop at the end of your current billing cycle. If you see another charge after cancellation, contact Shopify Support immediately and reference your cancellation date.

What happens after you cancel dsers

Cancellation isn't the end of your account - understanding what changes helps you avoid surprises and retain important business data.

Your paid features and access

After you downgrade or unsubscribe, your paid features remain active until the end of your current billing period. Once that date passes, your account automatically downgrades to the Basic (free) plan. You'll lose access to advanced features like additional store management, higher product import limits and priority support - but your account, imported products and order history remain accessible on the free tier.

Auto-renewal and future charges

Auto-renewal stops at the end of the billing cycle after you cancel. Dsers will not charge you again unless you manually resubscribe to a paid plan. If you see a charge after your cancellation date, contact Dsers support immediately with your cancellation confirmation and billing date - this may indicate a system error or accidental reactivation.

Data retention and what to download before you leave

Dsers may delete account data if you remain inactive on the free plan for an extended period or if you don't convert from a trial to a paid plan. Before cancellation, download and save all essential business records: order histories, supplier contact information, product imports, invoices and any custom tracking data. Once deleted, Dsers does not restore this information.

Pro tip: Export your product catalogue and order records as CSV files. This data is valuable for switching to a competing platform or managing orders manually if needed.

Will you get a refund from dsers

Refund policy for Dsers is nuanced and depends on your subscription type, billing method and the reason for cancellation.

Standard non-refund policy

Dsers' stated policy treats paid subscriptions as non-refundable once purchased. However, this policy does not override your consumer rights under New Zealand law. If you purchased a subscription and received no value, the service was unusable or auto-renewal charged you without clear consent, you have grounds to dispute the charge.

Exceptions and conditions where dsers may refund

Dsers does offer refunds or credits in specific scenarios:

• Downgrading a monthly plan partway through a billing cycle: the unused portion may be converted into Shopify Credits or refunded proportionally.
• Downgrading an annual plan before the year ends: Dsers may refund the unused months, minus any applied discount.
• Double charges from switching between monthly and annual billing: Dsers will issue a refund or Shopify Credits for the duplicate charge.
• Stopping an annual plan mid-term: Dsers refunds unused months on a pro-rata basis, minus any discount applied at purchase.
• Free trial conversion: if you do not convert to a paid plan before the 14-day free trial ends, you are not charged.

Pro tip: If you purchased an annual plan and want to cancel within 3 months, contact Dsers support and ask for a pro-rata refund. Many merchants succeed because Dsers recognises this as a reasonable request, even though the policy states non-refundable.

Refunds for shopify-billed subscriptions

If Dsers was billed through Shopify, contact Shopify support for refund requests - not Dsers. Shopify has its own refund policies for app subscriptions and may offer credits or refunds for cancellations within 30 days of purchase, depending on your store's circumstances.

Dsers pricing and plan breakdown

Understanding Dsers' pricing helps you decide whether cancellation is the right choice or if downgrading is sufficient.

Dsers bills exclusively in USD. Your New Zealand bank or credit card provider will convert the charge at their exchange rate, so the NZD amount varies daily. As of now, USD$9.99 typically costs around NZD$16-17 per month depending on the exchange rate.

Common mistakes when cancelling dsers

Cancelling a subscription you rely on daily is stressful, and small mistakes often lead to unwanted charges or lost data. Here are the traps Stopee has seen consumers fall into repeatedly.

Mistake 1: uninstalling the app instead of cancelling the subscription

If you use Dsers via Shopify App Store or Google Play, simply uninstalling the app does not cancel your subscription. Shopify or the app store will continue charging you monthly. You must cancel through the Shopify Admin or your app store account settings, not just remove the app from your store.

Mistake 2: cancelling on the dsers website when your subscription is billed by shopify

Many merchants mistakenly try to cancel through the Dsers website when their subscription is billed via Shopify. This action does nothing. Your Shopify billing continues unaffected. Always check your invoice source first: if you see the charge on your Shopify bill, cancel through Shopify - not Dsers.

Mistake 3: assuming downgrading is the same as cancelling

Downgrading to the free Basic plan stops paid features but leaves your account active. If you later re-upgrade, your payment method will be charged immediately. True cancellation means your account remains on the free plan indefinitely with no auto-renewal risk.

Mistake 4: not saving your data before downgrading

Dsers may delete account data after long inactivity on the free plan. If you cancel and later discover you need order history, product imports or supplier information, it may be gone forever. Download everything before you cancel.

Mistake 5: cancelling an annual plan without checking the refund window

Annual plans locked you in for 12 months under Dsers' standard terms. However, if you cancel within the first 30-90 days, Dsers or Shopify may issue a pro-rata refund. If you wait 6 months and then cancel, your refund options shrink. Always ask within 30 days of purchase.

Checklist before and after cancelling dsers

Use this checklist to ensure you cancel correctly and retain all essential business data.

Should you cancel dsers or simply downgrade

Before you cancel entirely, consider whether downgrading to the free Basic plan might serve your business better.

Downgrade to Basic if your store is seasonal, you're testing a new supplier model, cash flow is tight but you want to preserve your product catalogue and tracking history, or you're moving orders to another platform but want Dsers as a backup. The free plan includes bulk ordering, trending research and tracking sync - enough for many smaller operations.

Cancel entirely if you've switched to a completely different fulfilment method, you're leaving e-commerce temporarily or permanently, you've consolidated suppliers and no longer need multi-store management, or you're moving to a competitor platform full-time and want a clean break. Full cancellation removes auto-renewal risk and simplifies your financial records.

Pro tip: Many merchants downgrade first, run the free plan for 3 months, and then decide whether to resubscribe. This gives you time to assess whether you truly need the paid features before cancelling permanently.

Contact dsers support if you need help

If you encounter issues during cancellation - for example, the "Manage Subscription" button is missing, your billing date is unclear or a charge appears after you've cancelled - contact Dsers support directly.

You can reach Dsers through their help centre (support.dsers.com) or in-app chat. When you contact them, have the following information ready: your account email, the date you cancelled, your current subscription plan and any confirmation emails or screenshots you've saved. Be polite but clear: you cancelled on [date] and want confirmation of the cancellation date and any refund eligibility.

If Dsers support is unresponsive or refuses to address your cancellation, escalate to Shopify support (if your billing is via Shopify) or file a payment dispute with your bank. Stopee recommends always documenting all communication - take screenshots of emails, support chat logs and confirmation messages. This evidence protects you if the dispute reaches your bank or a consumer authority.

Your next steps and final thoughts

Cancelling Dsers is quick once you know your billing method and follow the right steps. The real effort lies in preparing your data and ensuring no charges slip through after you cancel. Stopee has guided thousands of New Zealand consumers through cancellation and subscription management, and the pattern is clear: those who document their cancellation, save their data and follow up on unexpected charges never lose money.

Start today by identifying whether your Dsers subscription is billed directly or through Shopify. If you're unsure, log into both your Dsers account and Shopify Admin and compare the billing sections - this takes 5 minutes. Then download your essential business records. Finally, follow the step-by-step cancellation process for your billing method. If a charge appears after cancellation, contact support with your cancellation confirmation and reference the Consumer Guarantees Act - you're protected.

Stopee believes every consumer deserves clarity, control and protection when managing subscriptions. Whether you're scaling down, switching platforms or leaving e-commerce, your data and money are yours to protect. Cancel with confidence, keep your records and don't hesitate to escalate if something goes wrong - Stopee has helped thousands of consumers cancel unfair subscriptions and recover charges, and we're here to remind you: you have rights, and you can enforce them.

Dsers cancellation contact details

Dsers does not publish a New Zealand-specific cancellation address. Their primary office is located in Hong Kong. For billing and cancellation matters, use their web support portal at support.dsers.com or contact them through your Dsers account dashboard. If your subscription is billed via Shopify, contact Shopify support instead at support.shopify.com or through your Shopify Admin Settings.

If you need to file a formal complaint about Dsers billing or service quality, contact Consumer NZ at consumernz.org.nz or your bank's dispute resolution team.