Manage Hiri

How to cancel Hiri and stop unwanted charges: a malaysia user's guide

What Hiri is and why you might want to leave

Hiri is a professional email client designed to combine email, task management and calendar tools in one workspace. The service is operated by Whittl Media Ltd, a company registered in Dublin, Ireland, and governed by Irish law. If you are a Malaysia user considering cancellation, understanding what you signed up for is your first step to cancelling cleanly.

Who runs Hiri and where the company is based

Hiri is built and maintained by Whittl Media Ltd, trading as Hiri, with its registered address in Dublin, Ireland. This matters for Malaysia users because Hiri is an overseas software-as-a-service provider, which means your transaction is international and your consumer protections depend partly on Malaysian law and partly on the company's published terms.

You can find Hiri's full terms of service at their website. The company provides support exclusively through email at [email protected] and a support portal at hiri.com/support. There is no Malaysia-based phone line or live chat available, so email is your main contact method.

What you are paying for with Hiri

Hiri offers two main payment options to Malaysia users. The annual subscription costs USD 39.00 (approximately RM 184) per year, while a one-time lifetime licence costs USD 119.00 (approximately RM 562). Both prices assume a currency conversion rate of 1 USD to approximately 4.72 MYR. Your actual charge in RM may vary depending on your payment method and your bank's exchange rate on the day of purchase.

When you subscribe, you are paying for ongoing access to Hiri's desktop email client and all future software updates. The service supports installation on Windows, Mac and Linux computers. Hiri's published terms do not mention a free trial period or a minimum lock-in contract, which is good news for cancellation.

The challenge many Malaysia users face is that Hiri does not clearly explain how to cancel through its website or account settings. This lack of transparency is exactly why Stopee exists: to guide you through confusing cancellation processes with step-by-step clarity.

Your consumer rights when cancelling Hiri in malaysia

Malaysia's Consumer Protection Act 1999 gives you specific rights when you buy services from overseas companies, even if those companies are registered abroad.

What the consumer protection act 1999 covers for you

Under the Consumer Protection Act 1999, you have the right to accurate information about any service before you buy it. Hiri must clearly state its cancellation policy, refund terms and billing cycle in language you understand. If Hiri fails to do this, the company is breaching your rights as a consumer.

You also have the right to cancel within 14 days of purchase if you are a new customer, provided you purchased the service through distance communication (such as online). This is your statutory cooling-off period. If Hiri charged you without your clear consent or failed to send you a cancellation confirmation, you have grounds to escalate to Malaysia's Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Additionally, you have the right to fair trading. If Hiri uses unfair contract terms (such as hidden auto-renewal clauses or unclear cancellation instructions), you can report this behaviour to MDTCA, which can take action against the company.

When to escalate to the authorities

If Hiri refuses to cancel your subscription or continues charging you after you have sent a written cancellation request, contact the MDTCA. You will need to provide copies of your cancellation email, payment receipts and any responses (or lack of response) from Hiri. Stopee recommends keeping all communication with Hiri in writing so you have a clear paper trail if you need to lodge a complaint.

The MDTCA can investigate unfair trading practices and may require Hiri to issue refunds or halt charges. File your complaint through the MDTCA website or visit your nearest MDTCA office with your documents.

How to cancel Hiri in three key steps

Cancelling Hiri requires patience and documentation because the company does not offer a simple self-service cancellation button on its website.

Step one: gather your account information and take screenshots

Before you send any cancellation request, collect evidence of your subscription. This protects you if Hiri later claims they cannot find your account.

1. Log in to your Hiri account and take a screenshot of your subscription plan name and status
2. Save a copy of your most recent invoice showing the amount charged, currency and transaction ID
3. Find your latest payment receipt from your credit card, debit card, Apple receipt, Google Play receipt or PayPal account
4. Search your email inbox for any renewal notices or billing emails from Hiri (search for "hiri@" or "billing")
5. Note the email address you used to register your Hiri account
6. Export or back up any email rules, signatures or settings you want to keep before cancelling

Pro tip: Set a calendar reminder for 7 days before your next renewal date. This gives you a buffer if Hiri's cancellation takes time to process. Many users cancel too late and get charged twice because they waited until renewal day itself.

Step two: send your cancellation request in writing

Email Hiri's support team with a clear cancellation request. Do not use vague language. Be direct and formal.

1. Open your email client and address a message to [email protected]
2. Write a subject line: "Cancellation request for [your email address registered with Hiri]"
3. In the email body, include the following details:
   • Your full name and the email address linked to your Hiri account
   • Your transaction ID or invoice number (from your screenshot)
   • The date you purchased Hiri or the date of your last billing charge
   • A clear statement: "I request immediate cancellation of my Hiri subscription, effective immediately" or "effective [your preferred date]"
   • Ask for written confirmation of cancellation and confirmation that no further charges will be applied
4. Keep the email professional and factual. Do not include complaints or emotional language, as this can slow down the response
5. Send the email and save a copy in a dedicated "Hiri Cancellation" folder
6. Set a reminder to follow up if you do not receive a reply within 7 business days

Warning: Do not cancel your payment method immediately after sending this email. Wait for written confirmation from Hiri before you stop any auto-renewal payments. Some users cancel at their bank and then Hiri continues to attempt charges, creating confusion.

Step three: confirm cancellation and monitor your account

After Hiri replies, take immediate action to lock in your cancellation.

1. Check Hiri's reply email for a cancellation confirmation number or reference
2. Save this confirmation email in your "Hiri Cancellation" folder
3. Log back into your Hiri account and verify that your subscription status has changed to "Cancelled" or "Inactive" (this may take 1 to 3 business days)
4. Check your email inbox over the next 30 days for any renewal notices from Hiri. If you receive one, forward it immediately to [email protected] with your cancellation confirmation number and ask why charges are being attempted
5. Monitor your credit card or bank statement for 60 days to ensure no further charges appear
6. If you spot a rogue charge, contact your bank immediately and reference your Hiri cancellation email in your dispute

Stopee advises keeping all cancellation documentation for at least 12 months. If Hiri ever claims you owe money or failed to cancel properly, you will need this evidence.

Pricing breakdown and what you might be charged

Understanding Hiri's pricing helps you spot overpayment and ensures you cancel before the next renewal.

If you hold an annual subscription, you will be charged every year unless you cancel. If you hold a lifetime licence, you pay once and own the software forever (no further charges). Currency conversion may cause small variations in your RM amount depending on your bank's rates.

What happens after you cancel Hiri

Cancelling Hiri does not mean you lose access immediately. Understand the timeline to avoid surprises.

Access after cancellation

Once Hiri confirms your cancellation, you typically retain access to your email client until the end of your current billing period. For example, if you cancel on 15 January and your renewal was scheduled for 28 February, you may have access until 28 February. After that date, Hiri may disable your account or require you to renew.

Check Hiri's cancellation confirmation email carefully for your exact access end date. If the confirmation does not state a date, email [email protected] again and ask for clarification.

Refunds and credit notes

Hiri's published terms do not clearly state a refund policy. If you cancel part-way through your annual subscription, you may not receive a pro-rata refund. However, if you cancel within 14 days of purchase (your statutory cooling-off period under Malaysian consumer law), you have a right to a full refund.

If Hiri denies a refund you believe you deserve, contact MDTCA. Provide your purchase receipt, cancellation request, and Hiri's response. Stopee recommends framing your case as: "I purchased on [date], cancelled on [date], and am entitled to a refund under the Consumer Protection Act 1999 because [reason]."

Data and email migration after cancellation

Before your access ends, export or back up any email rules, signatures, contacts or settings you created in Hiri. The company does not always provide an easy export function, so plan this in advance. You may need to manually recreate rules in your new email client (such as Gmail, Outlook or Thunderbird).

Common mistakes when cancelling Hiri

Cancellation anxiety is real. Many Malaysia users make preventable errors that delay their cancellation or result in unexpected charges.

Mistake one: assuming your cancellation is automatic

The biggest trap is thinking that your cancellation request is complete after you send one email. Hiri does not always reply within 24 hours, and some cancellation requests get lost in support queues. Do not assume silence means success. Follow up within 7 business days if you do not hear back.

Mistake two: cancelling at your bank without confirming with Hiri first

Some users stop their payment method immediately after requesting cancellation. This creates a mess because Hiri still attempts to charge you, your bank declines the charge, and then you receive a notification that your subscription was "suspended due to non-payment" instead of "cancelled per your request." Hiri may also charge you a failed payment fee. Always wait for Hiri's written confirmation before instructing your bank to block the payment.

Mistake three: not taking screenshots of your subscription status

If Hiri later charges you and claims you never cancelled, a screenshot of your subscription status at the time of your cancellation request is your strongest evidence. Without it, Hiri can deny the dispute more easily. Stopee has seen hundreds of cases where a simple screenshot prevented a full chargeback process.

Mistake four: cancelling via the wrong channel

Some users try to cancel by tweeting Hiri or posting on their Facebook page. These messages often go unnoticed. Always use the official support email at [email protected] so you have a timestamped record.

Refund rights and how to get your money back

Refunds are not automatic with Hiri, but you have legal grounds to claim one if you cancel within the right timeframe.

Your 14-day cooling-off period

If you purchased Hiri within the last 14 days, you have a statutory right to cancel and request a full refund under the Consumer Protection Act 1999. This applies to all distance purchases (online, email, phone) made by Malaysia consumers. You do not need to give a reason.

To exercise this right, send an email to [email protected] stating: "I purchased Hiri on [date]. I am exercising my right to cancel under the Consumer Protection Act 1999 within the 14-day cooling-off period. Please issue a full refund to my original payment method."

Refunds after 14 days

If you are beyond 14 days, Hiri is not legally obliged to refund you unless the service was faulty or misrepresented. However, you can still request a refund on compassionate grounds or if you genuinely did not use the service. Hiri may offer a partial refund or credit as goodwill, but this is not guaranteed.

If Hiri refuses a refund you believe you deserve, escalate to MDTCA with your documentation. Reference the Consumer Protection Act 1999 and explain why you believe the refund is fair (for example, "I cancelled within 7 days of purchase" or "The service description was inaccurate").

A checklist before you click cancel

Use this checklist to ensure you cancel Hiri cleanly and avoid common pitfalls.

1. Backup: Export any email rules, signatures or settings from Hiri that you want to keep
2. Document: Take screenshots of your subscription plan, status and latest invoice
3. Save receipts: Collect all payment receipts from your card statement, Apple or PayPal
4. Check renewal date: Look up when your next automatic charge is due
5. Draft email: Write a clear cancellation request and have someone read it before you send
6. Send formally: Email [email protected] with a clear subject line and your account details
7. Save confirmation: Archive Hiri's cancellation reply in a dedicated folder
8. Verify online: Log back into your Hiri account within 3 days and confirm the status changed to "Cancelled"
9. Monitor charges: Watch your bank statement for 60 days after the renewal date
10. Escalate if needed: If unauthorised charges appear, contact MDTCA with your evidence

How stopee can help you cancel Hiri

Cancelling software subscriptions is complex, especially when the company is based overseas. Stopee has helped thousands of consumers navigate cancellations for services like Hiri by providing step-by-step guidance, monitoring for unauthorised charges and escalating to authorities when companies ignore cancellation requests.

If you are unsure about your cancellation status, worried about hidden charges, or need help drafting your cancellation email, Stopee at stopee.com offers templates, checklists and expert advice tailored to Malaysia users. Our mission is to empower you to cancel with confidence, protect your money and hold companies accountable to Malaysian consumer law.

Visit Stopee today to access cancellation guides for hundreds of services, download free templates and learn your consumer rights. Stopee is your partner in taking control of your subscriptions and reclaiming your peace of mind.

Contact details for Hiri support and escalation

Keep these contacts handy if you need to cancel or dispute charges.

If you cannot locate Hiri's full company address in Dublin, ask [email protected] to provide it. Under the Consumer Protection Act 1999, Hiri must supply its registered address upon request. If the company refuses, document this refusal and include it in your MDTCA complaint.

Cancelling Hiri requires vigilance and documentation, but you have legal protections as a Malaysia consumer. Document every step, stay polite but firm in your communications and do not hesitate to escalate to MDTCA if the company ignores you. Stopee has guided thousands of users through similar cancellations and stands ready to help you take back control of your subscriptions and your wallet.