Manage Hiri
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Hiri: Step-by-Step Guide
How to cancel hiri and avoid surprise charges in the philippines
What hiri is and why you might want to cancel
Hiri is a desktop email client built to combine your inbox, task lists, and calendar into one workspace. The service is operated by HIRI AS, a company registered in Norway and governed by Irish contract law, which means support and billing rules may feel unfamiliar if you're used to Philippines-based apps.
You pay for premium email management and access to Hiri's workflow features. If you've decided the app no longer fits your routine, or if charges have continued unexpectedly, Stopee is here to walk you through cancellation step by step, so you reclaim control of your billing and stop unwanted renewals.
Who typically uses hiri
Hiri appeals to professionals who manage heavy email volumes and need task integration without switching between multiple apps. The service is not tied to a Philippines payment method or local support line, which creates friction for some users when billing issues or cancellation questions arise.
When cancellation makes sense
You might cancel Hiri if you've switched to Outlook, Gmail, or a simpler free email client; if the annual or lifetime fee feels too steep for the value you're getting; or if charges have continued after you believed you'd already stopped your subscription. Stopee research shows that unclear renewal dates and weak confirmation messaging are the top reasons users get frustrated with Hiri cancellations.
Pricing and billing structure for hiri in the philippines
Hiri offers two payment tiers, both charged in US dollars but converted to Philippine pesos at your bank's exchange rate.
| Plan | Price (USD) | Price (PHP) | Billing cycle | Best for |
|---|---|---|---|---|
| Annual Plan | $39.00 | ₱2,184 | Once per year | Budget-conscious users |
| Lifetime Plan | $119.00 | ₱6,664 | One-time payment | Long-term commitment |
The actual peso amount you pay depends on your bank's foreign exchange rate and whether you purchased through the Hiri website, App Store, or Google Play. Screenshot your transaction receipt immediately after purchase so you have proof of the exact amount charged and the billing date for your records.
How your renewal date affects cancellation timing
Hiri charges automatically on your renewal date unless you cancel beforehand. The service does not advertise a free trial or minimum lock-in period, which means theoretically you could cancel immediately after purchase, but Hiri's terms do not explicitly promise a refund if you cancel within a trial window. That detail matters because it shapes your refund leverage, so Stopee recommends documenting your purchase date and first renewal date before you proceed with cancellation.
Your consumer rights when cancelling hiri in the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and demand refunds if a service fails to deliver what was promised or if billing practices are unfair or unclear.
Key protections under philippine law
You have the right to demand clear, truthful information about subscription terms before you pay. If Hiri fails to disclose renewal dates, cancellation methods, or refund policies upfront, you have grounds to request a full refund under Section 10 of the Consumer Act. Additionally, if you cancel within 14 days of purchase and Hiri has not delivered the promised service, Philippine law allows you to withdraw from the contract and claim a refund.
If Hiri continues to charge you after cancellation, you can file a formal complaint with the Department of Trade and Industry (DTI) or escalate to your bank for a chargeback. Stopee advises keeping all screenshots, emails, and transaction records so you have evidence if you need to escalate.
When to escalate beyond cancellation
If Hiri ignores your cancellation request or charges you after you've cancelled, contact your payment provider (bank, GCash, Maya, credit card company) and request a transaction dispute. At the same time, file a complaint with the DTI's Consumer Assistance Group by visiting consumercare.dti.gov.ph or calling the hotline. Stopee sees this two-track approach work best because it puts real pressure on both the service and your payment provider to act.
How to cancel hiri across different platforms
Your cancellation method depends on where you bought your subscription: directly from Hiri's website, Apple App Store, or Google Play.
Cancel via the hiri website (direct purchase)
If you subscribed directly through hiri.com, use this path to cancel your account.
- Sign in to your Hiri account at hiri.com using your email and password.
- Navigate to Account Settings (usually found in the main menu or profile icon).
- Select Subscription or Billing from the left-hand menu.
- Look for a Cancel Subscription, Manage Plan, or similar button.
- Follow the on-screen prompts and confirm your cancellation.
- Screenshot the confirmation page or save any confirmation email you receive.
- Verify your next renewal date has been removed from your account.
Pro tip: Before you cancel, export any emails, task lists, or calendar items you want to keep, because access to your Hiri data may end on your renewal date or immediately after cancellation.
Warning: If no confirmation page appears after step 5, wait a few minutes and refresh your browser. If the subscription is still listed as active, contact Hiri support and request a cancellation confirmation email. Do not assume the cancellation went through without written proof.
Cancel via apple app store (iPhone or mac)
If you subscribed through the App Store, you must cancel through Apple's system, not through Hiri's website.
- Open the App Store app on your iPhone or Mac.
- Tap or click your profile icon in the top right corner.
- Select Subscriptions.
- Find Hiri in the list of active subscriptions.
- Tap or click Manage Subscription, then select Cancel Subscription.
- Follow Apple's confirmation steps.
- Screenshot the cancellation confirmation.
Pro tip: Apple sends a confirmation email to your registered Apple ID address. Check that email to confirm the cancellation date and whether you'll receive a refund.
Warning: Cancelling the Hiri app itself does not cancel your subscription. You must follow the steps above through Apple's Subscriptions menu, or Apple will continue charging you on your renewal date.
Cancel via google play store (Android)
If you subscribed on an Android device, cancel through Google Play, not through Hiri directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions.
- Find and tap Hiri.
- Tap Cancel subscription and confirm.
- Screenshot the cancellation confirmation screen.
Pro tip: Google Play typically emails a cancellation confirmation to your Google account. Check your inbox and spam folder for this email within a few minutes of cancellation.
What happens after you cancel hiri
Cancellation is not always instant, and understanding what comes next helps you avoid confusion or unexpected charges.
Access and service continuation after cancellation
Once you cancel, your access to Hiri typically continues until your current billing period ends. For example, if you cancel on the 5th of the month but your renewal date is the 20th, you keep full access until the 20th, then lose access on that date. After that, you cannot log in or use Hiri's features unless you resubscribe.
If you paid for an annual plan and cancelled mid-year, you do not automatically receive a refund unless you qualify under the 14-day cooling-off window or Hiri's refund policy explicitly allows it. Stopee recommends checking whether Hiri offers any prorated refund before accepting the loss of access to your remaining paid time.
Checking that charges have actually stopped
Monitor your bank statement, credit card, GCash, or Maya account for 2 to 3 billing cycles after your renewal date passes. If Hiri charges you again, take a screenshot of the unexpected charge and contact your payment provider immediately to dispute it. At the same time, reach out to Hiri support with your cancellation confirmation and demand a refund for the unauthorised charge.
Stopee has seen cases where users cancelled successfully but were charged again due to a system error or a lapsed cancellation. Staying vigilant for 90 days after cancellation helps catch these problems before they pile up.
Refund options and how to claim one
Hiri's official refund policy is not prominently published, which creates ambiguity for users seeking money back.
When you qualify for a refund
You have the strongest refund claim if you cancel within 14 days of purchase and have barely used the service. Under Philippine consumer law, you have the right to withdraw from a digital service contract within 14 days if the service has not met the specifications described in its marketing materials or terms. If Hiri's cancellation path was so unclear that you could not reasonably find it, you also have grounds to request a refund for misleading terms.
If your renewal date has already passed, your refund claim becomes weaker unless you can show that Hiri made an unauthorized charge or continued billing after you cancelled. In that case, Stopee advises filing a chargeback with your bank or payment provider rather than waiting for Hiri to issue a voluntary refund.
How to request a refund from hiri
- Collect your cancellation confirmation, original receipt, and transaction ID.
- Contact Hiri support through their website or the email address on your receipt.
- State clearly: the date you purchased, the date you cancelled, and the reason for your refund request (e.g., "Unused service, within 14-day window" or "Unauthorized charge after cancellation").
- Attach screenshots of your cancellation confirmation and bank statement showing the charge.
- Request a response within 7 business days.
- If Hiri refuses or does not respond, escalate to your payment provider's dispute team and file a chargeback.
Pro tip: Send your refund request via email and request delivery confirmation so you have proof that Hiri received your message. Keep copies of all correspondence.
Common mistakes that delay or block your cancellation
Many Hiri users unintentionally make cancellation harder than it needs to be, and these missteps often lead to missed refunds or continued billing.
Deleting the app without cancelling the subscription
Uninstalling Hiri from your phone or computer does not cancel your subscription. Your payment arrangement with Hiri or Apple or Google Play remains active, and charges will continue on your renewal date. Always cancel through your account settings or app store subscription menu first, then delete the app if you wish.
Confusing your cancellation deadline with your access deadline
If your renewal date is 30 days away, you must cancel before that date to avoid the next charge. Waiting until the day of renewal and then cancelling does not typically qualify you for a refund of the charge that just posted. Mark your calendar 3 to 5 days before your renewal date and cancel well in advance.
Not saving proof of cancellation
If Hiri's system fails to send a confirmation email, you lose your only evidence that you cancelled. Screenshot the final confirmation page the moment you see it, and save any confirmation emails to a folder. That proof is your insurance policy if charges continue or if you need to file a DTI complaint.
Assuming one cancellation method covers all platforms
If you pay through the App Store and also have a Hiri website account, cancelling your App Store subscription does not cancel your website account, and vice versa. Check all platforms where you might be subscribed and cancel each one separately.
Your hiri cancellation checklist
Use this checklist before, during, and after you cancel to ensure nothing slips through the cracks.
| Task | Timing | Why it matters |
|---|---|---|
| Screenshot your current plan and renewal date | Before cancellation | Proof of your subscription terms |
| Back up or export emails and task lists | Before cancellation | Prevent data loss after access ends |
| Identify your payment method (website, App Store, or Google Play) | Before cancellation | Ensures you cancel in the right place |
| Complete cancellation steps and screenshot the confirmation page | During cancellation | Proof that you cancelled |
| Save the cancellation confirmation email | Right after cancellation | Evidence for DTI or chargeback disputes |
| Check your bank statement 2-3 billing cycles after renewal date | After cancellation | Catch unauthorized charges early |
Contact information for hiri and escalation options
Hiri's registered company address and support channels are important if your cancellation fails or you need to pursue a refund.
Hiri contact details
HIRI AS is registered at an address in Stavanger, Norway, and contracts are governed by Irish law. The service does not maintain a Philippines-specific support office, which means your support requests may take longer to receive replies than you would expect from a local company. For general inquiries, check the contact form or support email listed on hiri.com.
Escalation path if hiri ignores your cancellation
If Hiri does not respond to your cancellation request or continues charging you, follow this sequence:
- Contact your payment provider (bank, credit card, GCash, Maya) and request a transaction dispute or chargeback.
- File a formal complaint with the DTI Consumer Assistance Group at consumercare.dti.gov.ph or call their hotline.
- Keep all screenshots, emails, and transaction records as evidence.
- Allow 30 to 60 days for resolution depending on your payment provider's dispute timeline.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following this process, and your case is equally valid.
Key takeaways and next steps
Cancelling Hiri is straightforward when you know the right steps and platform. Whether you subscribed on the Hiri website, Apple App Store, or Google Play, follow the cancellation path for that specific platform and screenshot every confirmation. Monitor your billing for 2 to 3 cycles after your renewal date to catch any unauthorized charges, and do not hesitate to file a chargeback or DTI complaint if Hiri continues billing you after cancellation.
Your consumer rights under Philippine law protect your access to clear information and your right to cancel without harassment. If Hiri's cancellation path is unclear, its charges are unauthorized, or its refund policy is unfair, escalate to your bank or the DTI. Stopee is committed to helping you navigate subscription cancellations with confidence, and you deserve a service that respects your decision to leave.