Manage Imobie

How to cancel Imobie and stop recurring charges in malaysia

What Imobie is and why cancellation matters in malaysia

Imobie is a software company that builds utility tools for iPhone, Android, Windows, and Mac devices. If you use AnyTrans, PhoneRescue, AppTrans, or PhoneTrans, you already know their products solve real problems: recovering deleted data, transferring apps between devices, and backing up your phone. Annual subscriptions start from RM 139.99 to RM 179.99, and like most software companies, Imobie uses recurring billing.

The problem many Malaysian users face is that cancellation instructions are scattered. You bought a subscription during a stressful moment (maybe you needed to recover deleted WhatsApp messages), the tool worked or it didn't, and now you want to stop paying. At Stopee, we know that cancellation frustration, and we're here to walk you through it step by step so you don't get charged again.

Imobie pricing in malaysia

Imobie charges in MYR for Malaysian users. Annual plans range from RM 139.99 for AnyTrans (1-year, unlimited devices on 1 PC) to RM 179.99 for PhoneRescue for Android (1-year, 5 devices on 1 PC). These are not small charges, and they renew automatically unless you cancel explicitly.

Pricing can vary slightly by product and promotion, but the key point is this: once your annual plan expires, Imobie will charge your card again unless you submit a cancellation request. There is no grace period and no warning charge, so timing your cancellation matters.

How Imobie operates in malaysia

Imobie does not have a physical office or mailing address published for Malaysia. All support and cancellation requests flow through online channels: email ([email protected] or [email protected]), a support ticket system, or the official cancellation form at imobie.com/support/cancel-subscription.htm. Response times are typically 24 hours on weekdays and 48 hours on public holidays.

This matters because it means you cannot walk into an office or call a local phone number. Your cancellation happens entirely online, which is faster but also means you need to keep records and follow the correct process to avoid delays.

Your consumer rights when cancelling Imobie in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you cancel software subscriptions, even though Imobie is a foreign company.

What the consumer protection act 1999 covers

Under the Consumer Protection Act 1999, you have the right to cancel a subscription contract if the company misled you about the auto-renewal terms or if they did not clearly disclose the cancellation method before you paid. Many software companies, including those selling subscriptions internationally, fail to highlight the "cancel here" link prominently, and that is a breach.

You also have the right to a refund if the software does not match its description. If you bought PhoneRescue promising to recover deleted photos and it does not work on your Android version, or if AnyTrans fails to transfer your apps, you can claim a refund under Section 55 of the Consumer Protection Act 1999 (failure of goods to be fit for purpose).

Who to escalate to if Imobie refuses to cancel

If Imobie does not respond to your cancellation request within 7 working days, or if they refuse to process your cancellation, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at putrajaya.kpdnhep.gov.my or call their consumer hotline at 1-300-88-5555. Stopee recommends keeping all email correspondence and screenshots as evidence.

In practice, Imobie usually honours cancellation requests quickly, but having this escalation path in your back pocket gives you real leverage if something goes wrong.

Methods to cancel Imobie

You have three ways to cancel: the official web form (fastest), email support, and the support ticket system.

The web form method (recommended)

Imobie's official cancellation page is the fastest route and leaves the clearest paper trail. You will need your order ID from the original purchase confirmation email.

1. Search your email inbox for the purchase confirmation from [email protected] or [email protected]. Look for subject lines containing "order confirmation", "receipt", "AnyTrans", "PhoneRescue", or the amount (RM 139.99, RM 179.99).
   • If you cannot find the email, check your spam or promotions folder.
   • If you subscribed via a third-party payment processor, search for their confirmation email instead (PayPal, credit card statement, etc.).
2. Open the email and locate the order ID. It is usually a string of numbers or alphanumerics (e.g., "12345678" or "ORD-ABC12345"). Copy this exactly.
3. Visit https://www.imobie.com/support/cancel-subscription.htm in your browser.
4. Paste your order ID into the form field labeled "Order ID".
5. Click the Submit button.
6. When prompted to confirm your cancellation request, click Yes.
7. Take a screenshot of the success message. It will say something like "Your subscription has been cancelled" or "Cancellation request received".
8. Save this screenshot and the order ID for your records.

Pro tip: Imobie sometimes sends a confirmation email to the address linked to your order within 24 hours. Check your inbox and mark this email as important so you do not lose it. This is your proof of cancellation.

The email method (if the form fails)

If the web form rejects your order ID or does not load, email Imobie directly. This method takes longer but creates a paper trail.

1. Compose an email to [email protected] (or [email protected] if that bounces).
2. Use the subject line: "Cancellation Request for Order [YOUR ORDER ID]".
3. In the body, write:
   • Your full name (as it appears on the order).
   • Your order ID.
   • The email address associated with your Imobie account.
   • The product name (AnyTrans, PhoneRescue, etc.).
   • A single clear sentence: "I request immediate cancellation of my subscription and confirmation that no further charges will occur."
4. Hit Send and note the date and time.
5. Expect a response within 24 hours on weekdays. If you do not hear back within 48 hours, send a follow-up email.
6. Keep the entire email thread. This is your evidence.

Warning: Do not write an angry or lengthy email. Keep it professional and factual. Long emails sometimes get deprioritised by support teams, and Stopee has seen users delay their cancellations by 2-3 weeks because the first email was too informal.

The support ticket method (if email is slow)

Imobie's support centre also accepts cancellation requests through their ticketing system, though it is slower than the web form or direct email.

1. Visit imobie.com/support (or the support link on the main website).
2. Click "Submit a Ticket" or "Contact Us".
3. Fill in your name, email, and subject: "Subscription Cancellation Request".
4. In the message, paste the same text you would send via email: order ID, product name, and your cancellation request.
5. Submit the ticket and save the ticket number provided.
6. Monitor your email for a response (usually 24-48 hours).

This method is reliable but slower. Use it only if the form and email are not working.

Timing and refunds after cancellation

Knowing when your cancellation takes effect and whether you get money back is critical.

When your access stops

Most subscription software, including Imobie, continues access until the end of your paid period. If you cancel on 15 March and your next renewal was 30 April, you keep access until 30 April. After that date, the software will not activate, and you will need to buy a new subscription to use it again.

If your subscription has already renewed (you were charged this month), cancelling now stops the next charge but you will not get a refund for this month. If you cancel within 14 days of the charge, you have a stronger refund claim under consumer law.

Refund eligibility and how to claim

Imobie offers refunds under two conditions:

1. You cancel within 14 days of purchase and have used the software minimally (less than a few activations).
2. The software does not work as advertised (you cannot recover your deleted data, transfer your apps, or backup your phone as claimed).

To request a refund, send an email to [email protected] with the subject "Refund Request for Order [ORDER ID]". Include your order ID, the reason (unused within 14 days, or software fault), and what you paid. Imobie usually responds within 5 business days and processes refunds to your original payment method within 7-14 days.

Pro tip: If Imobie denies your refund claim and you believe the software did not match its description, escalate to KPDNHEP (the Malaysian consumer authority) with screenshots of the product description, your purchase receipt, and proof that the software failed. Stopee has seen this leverage resolve refund disputes that support initially denied.

What to do after you cancel

Cancellation is not finished when you click Submit. You need to protect yourself after the request is submitted.

Steps to take immediately

1. Take screenshots of the cancellation confirmation (web form success page or email confirmation).
2. Save the cancellation email from Imobie or forward it to yourself with the subject "IMOBIE CANCELLATION PROOF".
3. Record your next billing date somewhere safe (your phone note, a document, or a calendar event). This is the date you should verify that no charge occurred.
4. Export any remaining data you need from the software before your access expires. Imobie usually lets you export backup files, contact lists, or transaction logs.

Monitoring your account and payment method

After cancellation, check your credit card or bank statement 2-3 days before your renewal date. Look for any pending charges from Imobie. If you see a charge, contact your bank immediately and provide them with your cancellation evidence (screenshots and emails). Most banks can reverse a charge if you have proof you cancelled.

If you cancelled via the web form and Imobie claims they never received it, your screenshot is your proof. Stopee recommends keeping this screenshot for at least 12 months.

Additionally, if you had auto-login enabled on any device, log out of Imobie before your access expires. This prevents accidental reactivation and protects your account security.

Common mistakes when cancelling Imobie

Cancellation is straightforward, but small errors can delay the process and leave you confused about whether you are still being charged.

Mistakes users make

• Confusing order ID with ticket number: Your purchase confirmation email has an order ID (e.g., "12345678"). A support email has a ticket number (e.g., "TICKET-98765"). The cancellation form only accepts order IDs. If you paste a ticket number, it will fail. Always use the original purchase confirmation email.
• Not checking the renewal date: Many users cancel on the wrong date. You need to know when your current paid period ends. If you cancel too early (before you have used the product sufficiently) or too late (after the renewal has already charged you), the refund or cancellation terms change. Check your order confirmation email for the exact renewal date.
• Assuming cancellation means immediate access loss: You will keep access until the paid period ends. If you cancel on 1 March and your renewal was 31 March, you can still use the software until 31 March. After that, it stops working.
• Only using email and not keeping records: If you email [email protected] but do not save the confirmation, you have no proof if there is a dispute. Always use the web form first (it is instant and has a screenshot), or keep every email thread.
• Cancelling but forgetting to monitor for charges: Imobie processes cancellations, but payment processing can have a 1-2 day lag. Check your statement 3 days before renewal and again 3 days after renewal. If a charge appears, escalate immediately.

Pricing summary for malaysian users

All annual plans renew automatically unless you cancel. Prices may vary slightly if Imobie runs promotions, so check at checkout before you purchase.

Comparison: when to keep or cancel Imobie

Frequently overlooked details and traps

Cancellation seems simple, but a few hidden details trip up users.

The payment processor trap

Some users subscribe to Imobie through a reseller or payment platform (PayPal, Apple App Store, or Google Play). If you subscribed this way, you cannot cancel through Imobie's web form. You must cancel through the original payment processor.

If you used PayPal, log into paypal.com, go to Settings > Subscriptions, find Imobie, and click Cancel. If you used Apple or Google, cancel through your app store settings. Stopee strongly recommends checking which payment method you used in your order confirmation email before trying the Imobie form.

The licence key trap

Cancelling your subscription does not delete your licence key. After your paid period ends, the software will not work, but your key remains linked to your account. If you create a new Imobie account with a different email, the old key will not transfer. This is not a trap, but it means you cannot "give" your subscription to someone else. Each subscription is tied to one user account.

The silence trap

If you cancel via email and Imobie does not respond within 48 hours, do not assume the cancellation went through. Send a follow-up email with a new subject: "Follow-up: Cancellation Request Confirmation Needed". Reference the date of your first email. If Imobie still does not respond within 5 business days, file a complaint with KPDNHEP at putrajaya.kpdnhep.gov.my or call 1-300-88-5555. This forces a response.

How stopee helps you stay in control

Cancelling Imobie does not have to be stressful or confusing. Stopee has helped thousands of consumers cancel recurring subscriptions across Malaysia, and we know that the combination of clear instructions, consumer rights information, and follow-up checklists is what actually works.

Visit Stopee.com if you need help cancelling other subscriptions or if you want to understand your rights under Malaysian consumer law. Stopee provides step-by-step guides for over 200 services, real consumer rights information, and direct escalation paths if a company refuses to cancel or refund you.

Keep your cancellation screenshots, save the confirmation email from Imobie, and monitor your payment method for 14 days after cancellation. You are in control now.

Contact and cancellation reference for Imobie

Imobie does not maintain a physical office in Malaysia, so all contact is online.

How to reach Imobie in malaysia

Summary checklist before and after cancellation

• Find and copy your order ID from the purchase confirmation email.
• Visit the official cancellation form at https://www.imobie.com/support/cancel-subscription.htm.
• Submit your order ID and confirm your request.
• Take a screenshot of the success page.
• Save the cancellation confirmation email from Imobie.
• Note your renewal date (from the original order email).
• Export any data you need before access expires.
• Check your payment method 3 days before and after the renewal date.
• If you see an unexpected charge, contact your bank within 24 hours.
• Keep all screenshots and emails for 12 months.

Cancelling Imobie is straightforward when you follow this process. You have the law on your side, multiple contact methods, and clear evidence if something goes wrong. Take action now, and Stopee is here if you need guidance on cancelling other services in Malaysia.