Manage Imobie

How to cancel imobie and recover your money in new zealand

What imobie is and why you might need to cancel

Imobie is a software company that builds utilities for managing, backing up and recovering data across iOS and Android devices. The company sells subscriptions and one-time licences directly through its website, as well as through third-party payment platforms like PayPal, Paddle, MyCommerce, and the Apple App Store and Google Play Store.

You might recognise Imobie products like AnyTrans (device manager) or data recovery and cleaning tools. These are popular with consumers and small business owners who need to transfer files, recover deleted data, or manage multiple mobile devices efficiently.

But subscriptions can add up quickly, especially if you've moved on to a different tool or simply don't use the software anymore. That's where Stopee comes in-our guides at Stopee help you understand your cancellation options and protect your consumer rights, so you're not locked into a payment you didn't authorise.

How imobie charges you

Imobie offers flexible billing options: monthly subscriptions, quarterly (3-month) subscriptions, yearly subscriptions, and one-time licence purchases. Depending on which product you buy and which platform you use, you may be charged in different currencies or payment intervals.

The key point: once you subscribe, Imobie will renew automatically unless you actively stop the renewal. That's why cancelling quickly-before the next renewal date-is your best protection against unwanted charges.

Why stopee exists for situations like yours

Thousands of consumers find themselves stuck with software subscriptions they forgot about or no longer need. Stopee has built a reputation for cutting through the complexity of cancellation and refund policies, especially for services like Imobie that distribute through multiple payment platforms. Our mission is to help you cancel with confidence and claim refunds you're entitled to under New Zealand law.

Your consumer rights in new zealand

Before you cancel, understand what the law protects you. New Zealand's Consumer Guarantees Act (1993) gives you significant rights when you purchase goods or services.

Consumer guarantees act protections

Under the Consumer Guarantees Act, digital software and subscriptions must be of acceptable quality, fit for purpose, and supplied with proper information. If Imobie fails to deliver access, charges you incorrectly, or auto-renews without your clear consent, you have grounds to dispute the charge and claim a refund.

Key protections include:

• The service must match the description you saw when you purchased it.
• Auto-renewal must be transparent and require your express consent-not buried in terms and conditions.
• You have the right to cancel within a reasonable timeframe if the service isn't delivered as promised.
• If Imobie charges you for auto-renewal without clear notice, you can request a refund from your bank or credit card company.

If Imobie refuses to refund you or blocks your cancellation, the Commerce Commission is your escalation point. You can lodge a complaint with the Commerce Commission if you believe the company has breached the Consumer Guarantees Act or engaged in unfair contract terms.

Your right to cancel

You have an automatic right to cancel a subscription within 14 days of purchase (the cooling-off period), unless you've already accessed the software. After 14 days, Imobie's own refund policy applies-and Stopee recommends always checking that policy before you buy or cancel.

How to cancel imobie: step-by-step methods

Your cancellation path depends on where you bought your subscription. Stopee has identified four main routes, and we've broken each into clear, actionable steps so you don't miss anything.

Cancel directly via the imobie website

This is the fastest and most transparent route if you purchased directly from Imobie or through Paddle/MyCommerce.

1. Visit the Imobie cancellation page (search "cancel imobie subscription" or go to imobie.com/support).
2. Locate your order ID. You'll find this in your order confirmation email or receipt.
3. Enter your order ID into the cancellation form.
4. Review the cancellation summary-Imobie will confirm the subscription, renewal date, and refund eligibility.
5. Click "Cancel subscription" to stop future auto-renewals.
6. Save your confirmation email as proof of cancellation.

Pro tip: Cancelling on the Imobie website ensures Imobie processes the request directly. You won't have to wait for a third-party payment processor to relay the message.

Cancel via PayPal or credit card issuer

If you paid Imobie through PayPal or a credit card with recurring charges, you can cancel the recurring payment from your end without involving Imobie directly.

1. Log into your PayPal account (or your credit card issuer's online portal).
2. Go to "Subscriptions" or "Recurring Payments" (PayPal) or "Authorized Merchants" (credit card portal).
3. Find Imobie in the list of active recurring payments.
4. Select "Cancel subscription" or "Remove authorization".
5. Confirm the cancellation and take a screenshot of the confirmation.

Warning: Cancelling through PayPal stops the payment but doesn't always notify Imobie. We recommend also contacting Imobie support (cs@imobie.com) to confirm your account is marked as cancelled in their system. This prevents confusion if Imobie tries to charge you after you've cancelled via PayPal.

Cancel via apple app store

If you subscribed to an Imobie product through the Apple App Store (iOS), follow these steps to stop auto-renewal.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find the Imobie subscription (e.g. AnyTrans, Data Recovery) and tap it.
5. Tap "Cancel subscription" at the bottom.
6. Choose your reason (optional) and confirm cancellation.

Pro tip: Apple usually refunds you pro-rata for the current billing period if you cancel within 14 days. Check your receipt email to see if you qualify.

Cancel via google play store

If you're on Android and subscribed through Google Play, use these steps.

1. Open the Google Play Store app.
2. Tap the menu (three horizontal lines) in the top left corner.
3. Select "Subscriptions".
4. Find the Imobie subscription and tap it.
5. Tap "Cancel subscription".
6. Follow the on-screen prompts and confirm your cancellation.

Google Play processes cancellations immediately. Your subscription will end at the current billing date, not right away.

If you're stuck: contact imobie support

Some subscriptions or purchase routes require manual intervention. If the above steps don't work, email Imobie's support team directly.

1. Send an email to cs@imobie.com with the subject line "Subscription Cancellation Request".
2. Include your order ID, the email address associated with your account, and the product name (e.g. AnyTrans Premium).
3. State clearly: "I request immediate cancellation of my subscription effective today" and ask for written confirmation.
4. Keep a copy of the email in case you need to escalate to your bank or the Commerce Commission.
5. Expect a response within 2-3 business days. If you don't hear back, follow up.

Pro tip: Stopee recommends sending cancellation requests via email rather than live chat so you have a permanent record. Live chat transcripts disappear, but email can be used as evidence if a dispute arises.

Timeline: when your cancellation takes effect

Understanding the timing helps you avoid surprise charges. Imobie's cancellation doesn't end your access instantly-it stops future auto-renewals.

Immediate vs. end-of-billing-period

When you cancel, you typically retain access to paid features until the end of your current billing period. If you subscribed for a month on the 15th and cancel on the 20th, you'll keep access until the 14th of the following month. After that date, your licence will expire and you'll lose access unless you resubscribe.

One-time purchases (not subscriptions) don't have a "renewal date," so cancellation doesn't apply. However, you can still request a refund within the money-back guarantee window.

Imobie's money-back guarantee and refund policy

Imobie offers voluntary refunds within specific time windows. Stopee emphasises that this is a business policy, not a legal requirement-but it's your best shortcut to a refund outside the Consumer Guarantees Act.

Refund windows by plan type

How to request a refund

If you're within the refund window, act quickly. Imobie processes refunds on a case-by-case basis, but your chances improve if you provide clear documentation.

1. Gather your order ID and receipt from your confirmation email.
2. Identify your refund reason: incorrect purchase, duplicate order, activation code not received, or auto-renewal you didn't authorise.
3. Email cs@imobie.com with the subject "Refund Request" and include your order ID, reason, and the date you purchased.
4. Ask for a response within 5 business days and request written confirmation of approval or denial.
5. If Imobie approves, the refund will be returned to your original payment method within 7-14 days.

Warning: If you paid via Apple App Store or Google Play, Imobie may direct you to request a refund through the app store instead. Apple and Google have their own refund windows (usually 14-48 hours), so don't delay.

When imobie refuses a refund

Imobie will refuse refunds if:

• You're outside the money-back guarantee window.
• You've already used the software substantially (beyond a test period).
• The issue is due to user error or improper installation.
• You're requesting a refund for a third-party purchase you didn't make yourself.

If Imobie refuses unfairly, you have a fallback: file a chargeback through your bank or credit card company. You can also lodge a complaint with the Commerce Commission, citing breach of the Consumer Guarantees Act (non-delivery, misleading auto-renewal, or failure to provide adequate cancellation options).

What happens after you cancel with imobie

Cancelling can feel uncertain if you're not sure what to expect next. We'll walk you through the after-cancellation reality so you're not caught off guard.

Your access and data

Once your subscription expires (at the end of the billing period), you lose access to premium features. However, cancelling does not automatically delete your account or any data you've stored locally on your device.

Before your access ends, export or back up any files or activation codes you need. If you've recovered data using Imobie tools, save those files immediately-you won't be able to access them through the app after your subscription expires.

Account and licence status

Your Imobie account remains in the system. If you decide to resubscribe later, you can log back in with the same credentials. However, your licence will be inactive until you renew.

If you experience problems reactivating your licence after cancellation, Imobie support may ask for proof of purchase (your original receipt). Keep your confirmation emails for at least one year.

Confirmation you should expect

After successful cancellation, Imobie should send you an email confirming:

• Your subscription has been cancelled.
• The date your access will end.
• Your order ID and licence details.
• A reference number for future support inquiries.

If you don't receive this email within 24 hours, follow up with Imobie support. Stopee advises treating this confirmation as essential documentation-keep it in a folder labelled "Cancelled Subscriptions" for your records.

Imobie pricing in new zealand

Imobie doesn't publish official New Zealand dollar (NZD) pricing in most online sources. Prices vary by product, payment platform, and region. Here's what you typically encounter.

Pricing structure and currency

*Exchange rates approximate as of 2024; actual NZD prices depend on your payment processor and the date of purchase. Paddle, MyCommerce and PayPal may add processing fees.

Why pricing varies

Imobie charges different prices on different platforms. The Apple App Store, Google Play, and third-party resellers often set their own markups. If you're comparing Imobie prices, check multiple sources before buying-you might find better rates on Imobie's direct website than through app stores.

Common mistakes that trap you in imobie subscriptions

Cancellation mistakes happen to the best of us, and they often cost money. Stopee has identified the patterns that trip up most customers-learn from them so you don't become the next cautionary tale.

Missing the refund window

The biggest mistake is waiting too long. Imobie's money-back guarantee is strict: a 7-day window for monthly subscriptions, 30 days for quarterly, and 60 days for annual. Once that window closes, Imobie almost never refunds-even if you've barely used the software.

Mark your calendar on day one of purchase. Set a phone reminder for day 5 (monthly), day 25 (quarterly), or day 55 (annual). If you're unhappy, cancel before the deadline.

Cancelling in the wrong place

You purchased through Apple App Store but tried to cancel on the Imobie website. The cancellation goes through, but Apple still charges you because the two systems didn't sync. This is frustratingly common.

Always cancel through the platform where you purchased. If you bought via PayPal, cancel via PayPal. If you bought via Google Play, cancel via Google Play. Cross-platform cancellations create confusion and delays.

Not saving your confirmation

You cancelled successfully, but three days later Imobie charged you again. You have no proof of cancellation, and customer service asks for a screenshot. This puts you on the defensive.

Screenshot or save every cancellation confirmation email. Forward it to your personal email address as a backup. Stopee has helped thousands of consumers dispute unwanted charges-and those with proof always win faster.

Forgetting about app store subscriptions

You cancelled your Imobie web subscription but forgot about the iOS app subscription you set up months ago. Apple keeps charging you monthly because the two subscriptions are separate in Apple's system.

Check all your app store subscriptions when you cancel a web subscription. Many people have multiple copies of the same app running on different devices, all with separate active subscriptions.

Cancellation checklist for imobie

Use this checklist to ensure you haven't missed a step. Tick each box as you go.

• Locate your order ID from your confirmation email.
• Check today's date and calculate if you're within the refund window (7, 30, or 60 days depending on your plan).
• Identify where you purchased: Imobie website, PayPal, Apple, Google, Paddle, or MyCommerce.
• Cancel through that same platform using the step-by-step guide above.
• Take a screenshot of the cancellation confirmation page.
• Save the confirmation email Imobie sends you.
• If eligible for a refund, submit your refund request within the time window with documentation.
• Mark your calendar with the date your subscription access expires.
• Export any data, files, or activation codes before that expiration date.
• Follow up with Imobie support if you haven't received confirmation within 24 hours.

How stopee helps you cancel and reclaim refunds

You're not alone in this process. Stopee has built an entire platform to help New Zealand consumers like you navigate cancellation, recover money, and stand up to unfair billing practices.

Why choose stopee

Stopee goes beyond generic "how-to" guides. We combine expert knowledge of consumer law, real-world cancellation strategies, and direct experience with hundreds of services-including Imobie. Our guides are written by cancellation specialists who know every trap, every dark pattern, and every legal lever you can pull if a company refuses to refund you.

When you use Stopee, you gain access to:

• Step-by-step cancellation instructions tailored to your payment method and country.
• Refund eligibility checks based on your purchase date and consumer law.
• Template emails you can send to services that refuse to cancel or refund.
• Escalation pathways if a company ignores you (bank chargeback, Commerce Commission complaint).
• A community of users sharing real results and tips for tough cancellations.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover thousands of dollars in refunds, and hold companies accountable. Whether you're cancelling Imobie or any other service, Stopee is your trusted partner in getting your money back and staying in control of your subscriptions.

Your next step

If you're ready to cancel, go back to the step-by-step guide above and pick your platform. If you run into problems-Imobie refuses to refund, won't let you cancel, or charges you again after cancellation-visit Stopee again and use our template emails and escalation guides.

Your money is yours. Stopee makes sure you keep it.

Contact and escalation information

Imobie support channels

If you need to reach Imobie directly:

• Email: cs@imobie.com (expected response time: 2-3 business days)
• Cancellation page: Visit imobie.com/support and look for "Cancel Subscription"
• Payment platform support: If Imobie doesn't respond, contact PayPal, Apple App Store, Google Play, or your credit card issuer

Imobie does not provide a New Zealand-specific postal address. All support requests are handled through the global email channel and web-based forms.

If imobie won't refund you: escalation steps

1. File a chargeback or dispute with your bank or credit card company within 60 days of the charge you want to reverse.
2. If you paid via PayPal, log into PayPal, go to "Resolution Centre", and open a dispute under "Item Not Received" or "Unauthorised Transaction".
3. If you purchased via Apple or Google, request a refund directly through those platforms' support channels.
4. Lodge a formal complaint with the Commerce Commission if Imobie has breached the Consumer Guarantees Act or engaged in unfair billing practices.

The Commerce Commission's contact details:

• Website: www.comcom.govt.nz
• Phone: 0800 943 600
• Email: contact@comcom.govt.nz

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by using these escalation paths. You have legal rights in New Zealand-don't hesitate to exercise them if a company tries to keep your money unfairly.