Manage Iobit

How to cancel iobit and avoid unwanted charges in new zealand

What iobit is and why you might want to cancel

Iobit is a software company that develops utility programs for computers and mobile devices, including Advanced SystemCare, Driver Booster and AMC Security Pro. The company sells subscriptions and licenses through multiple channels: their own website, Apple's App Store, Google Play, and third-party resellers. Understanding where you purchased your Iobit subscription is the first step toward cancelling it cleanly.

You might cancel Iobit for several reasons: the software no longer meets your needs, you've found a better alternative, or you simply want to stop recurring charges. Whatever your reason, Stopee is here to walk you through the process step by step so you reclaim control of your billing.

How iobit products are sold and delivered

Iobit's multi-channel sales model means your subscription might be managed by Iobit directly, Apple, Google, or a third-party payment processor like Paddle or 2Checkout. This matters because each channel has its own cancellation procedure. Direct purchases from Iobit.com are processed through external payment gateways, while app store purchases are managed entirely by Apple or Google.

Identifying your purchase channel is not just helpful - it is essential. Cancelling through the wrong channel leaves your subscription active and your money at risk.

Why cancelling matters in new zealand

Under the Consumer Guarantees Act 1993, you have the right to cancel unwanted subscriptions and receive a refund if the product fails to meet reasonable expectations or if Iobit misled you about its features. Iobit's own 60-day Money Back Guarantee also protects you on direct purchases, provided you meet their acceptance criteria. Stopee recommends acting quickly: the sooner you cancel, the sooner you stop paying.

Where you bought iobit: identifying your purchase channel

Before you cancel, check your receipt, email confirmation, or billing statement to find where you made your purchase.

Check your purchase receipt and email

Open your email and search for "Iobit", "Advanced SystemCare", "Driver Booster" or "AMC Security Pro". Look for a receipt that shows the merchant name and billing provider.

• If the receipt mentions Apple, the App Store, or iTunes, your subscription is managed by Apple.
• If it mentions Google Play or Google, Google handles your subscription.
• If it mentions Paddle, 2Checkout, PayPal or a credit card processor, you bought directly from Iobit.com.
• If you purchased through a reseller's website or a PC retailer, contact that reseller's support team.

Check your bank or credit card statement

Review your last few monthly or annual statements. The merchant descriptor (the name that appears on your bill) tells you where the charge originated. Look for "IOBIT", "PADDLE.COM", "2CHECKOUT", "ITUNES", "GOOGLE PLAY" or similar identifiers.

Pro tip: Keep this receipt handy. You will need your order ID or transaction reference if you need to contact support or dispute a charge.

How to cancel iobit: step-by-step for each platform

Follow the instructions for the channel where you made your purchase.

Cancel an iobit subscription from apple app store

Apple manages all billing and refunds for App Store purchases, so you must cancel directly through your Apple ID settings.

1. Open the Settings app on your iPhone, iPad or Mac.
2. Tap or click your Apple ID at the top of the screen.
   • On Mac, select System Settings, then click your Apple ID in the sidebar.
3. Select Subscriptions (on iPhone or iPad) or Subscriptions (on Mac).
   • If you do not see Subscriptions, you may not have any active subscriptions or you are not signed in.
4. Find the Iobit app (for example, AMC Security Pro) in the list.
5. Tap or click on it and select Cancel Subscription.
   • Apple may ask you why you are cancelling; you can skip this or provide feedback.
6. Confirm the cancellation.
   • Your subscription will remain active until the end of your current billing period. No further charges will occur after that date.

Warning: Apple does not process refunds for subscriptions cancelled after the first 14 days of purchase. If you cancel within 14 days of your purchase date, you may be eligible for a refund; contact Apple Support directly to request one.

Cancel an iobit subscription from google play

Google Play handles all billing for Android app subscriptions. You must cancel through the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a web browser and sign in to your Google account.
2. Tap your profile icon in the top right corner.
   • On a computer, select your profile icon in the top right.
3. Select Manage subscriptions (on app) or Subscriptions (on web).
   • If you do not see this option, you have no active subscriptions.
4. Find the Iobit app or AMC Security Pro in the list.
   • Scroll if needed to locate it.
5. Tap or click on it and select Cancel subscription.
   • Google may ask for feedback; this is optional.
6. Confirm the cancellation.
   • Your subscription ends at the end of your current billing cycle.

Pro tip: Google Play refunds are available only within 48 hours of your purchase date for monthly subscriptions, or within the first 7 days for longer terms. If you qualify, request a refund immediately through the same menu after cancelling.

Cancel an iobit subscription bought directly from iobit.com

Direct purchases from Iobit.com are processed through third-party payment gateways. You must cancel through the payment processor that handled your billing, not through Iobit itself.

1. Locate your purchase receipt to identify the payment provider.
   • Check your email for receipts mentioning Paddle, 2Checkout, PayPal, or your credit card processor.
   • If you cannot find the receipt, contact Iobit support with your order number and ask them to identify the payment processor.
2. Log into the payment processor's website or app.
   • For Paddle: Visit paddle.com, sign in, go to Subscriptions or Billing, find the Iobit subscription and select Cancel.
   • For 2Checkout: Visit 2checkout.com, sign in, go to My Account or Subscriptions, find the Iobit subscription and select Manage or Cancel.
   • For PayPal: Sign into paypal.com, go to Settings or Subscriptions, find the Iobit subscription and select Cancel.
   • For credit card direct payment: Contact Iobit support directly with your order ID and ask them to disable auto-renewal on your account.
3. Disable auto-renewal or cancel the subscription.
   • Most payment processors show a Cancel or Disable Auto-Renewal option.
4. Confirm the cancellation.
   • You should receive an email confirmation from the payment processor.
5. If you cannot identify the payment processor after checking your receipt, open a support request with Iobit.
   • Visit their support portal (support.imaios.com or similar) and submit a cancellation request with your order number, purchase email and the date of purchase.
   • Include a request for immediate cancellation and confirmation of when charges will stop.

Warning: Do not contact Iobit and assume they will cancel your subscription. Many companies rely on confusion between their own system and third-party payment processors. Stopee recommends cancelling directly through the payment provider to ensure the subscription stops immediately.

What happens after you cancel iobit

Cancelling your subscription stops future charges, but the timing of when you lose access depends on your purchase method and billing cycle.

When your access ends

After you cancel, Iobit remains active on your device until the end of your current paid period. For example, if you paid for an annual licence and cancel mid-year, you retain access until the anniversary date of your purchase. Cancelling only stops the automatic renewal at the next billing date.

You can continue using Iobit features during this remaining period at no extra cost. Once the billing period expires and auto-renewal is disabled, the software will no longer function for paid features.

Uninstalling iobit from your devices

If you want to remove Iobit immediately after cancelling, uninstall it manually from your device. On Windows, use Control Panel or Settings to uninstall. On Mac, drag the application to the Bin. On iPhone or iPad, long-press the app icon and select Remove App. On Android, open the Google Play Store, find the app, and select Uninstall.

Uninstalling does not cancel your subscription; it only removes the software from your device. You must complete the cancellation steps above to stop charges.

Your account and data

Iobit may retain your account details, purchase history and usage data for support, licensing and legal compliance purposes. If you want your personal data deleted, contact Iobit support with your account email and request data removal under the Privacy Act 2020. Include your reason for deletion and the account details you wish to have removed. Stopee advises keeping records of this request for your own protection.

Will you get a refund from iobit in new zealand

Refund eligibility depends on where you purchased and how long ago.

Refunds for purchases from iobit.com

Iobit offers a 60-day Money Back Guarantee on direct purchases from Iobit.com. You are eligible for a refund if you request it within 60 days of purchase and you have not used the software beyond a reasonable trial period (typically a few days). If the software did not meet your expectations or did not work as advertised, this guarantee protects you.

To request a refund, contact Iobit support with your order ID, purchase date and reason for the refund request. Include a note that you are requesting the refund under their Money Back Guarantee. Process the request through the same payment channel where you made the purchase (Paddle, 2Checkout, PayPal or credit card processor).

Pro tip: The faster you request a refund, the faster you will receive one. Do not delay beyond 60 days.

Refunds for apple app store purchases

Apple allows refunds only within 14 days of purchase for subscriptions. If you cancel after 14 days, you are not eligible for a refund through Apple. However, you may be entitled to a refund under the Consumer Guarantees Act 1993 if Iobit failed to meet reasonable expectations or was misrepresented. Contact Apple Support and explain your situation; they may approve a refund as a one-off courtesy.

Refunds for google play purchases

Google Play refunds are available within 48 hours of purchase for monthly subscriptions or within 7 days for annual subscriptions. After this window, Google does not issue refunds automatically. If you believe you are entitled to a refund under consumer law, contact Google Support with your order ID and the reason for your refund request.

Your consumer rights in new zealand

Under the Consumer Guarantees Act 1993, you have the right to a refund or replacement if the software fails to meet acceptable quality standards, is not fit for purpose, or does not match what Iobit advertised. If Iobit's product crashed frequently, did not install correctly, or lacked features promised in marketing materials, you may qualify for a refund even outside their stated guarantee period.

If Iobit refuses a refund and you believe you have a valid claim under consumer law, you can escalate the complaint to the Commerce Commission (comcom.govt.nz) or seek support from a consumer advocacy service like Stopee. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to under law.

Common mistakes when cancelling iobit

Many New Zealand customers accidentally leave their subscriptions running because they overlook a simple step or misunderstand which channel handles their billing. Take a moment to avoid these traps.

Cancelling through the wrong channel

The most common error is cancelling through Iobit's website or app when your subscription was actually purchased through Apple, Google or a third-party processor. This does nothing to stop your charges. Stopee urges you to verify your purchase channel first, then cancel through that exact channel. Do not assume contacting Iobit will cancel your subscription; it often will not.

Confusing cancellation with refund eligibility

Cancelling stops future charges, but it does not automatically trigger a refund. You must request a refund separately within the eligible window (60 days for Iobit.com, 14 days for Apple, 7 days for Google). If you need a refund, submit the request at the same time you cancel, not weeks later.

Forgetting to cancel auto-renewal when downgrading

Some users disable auto-renewal on one subscription but then upgrade to a different Iobit product. If you upgrade, make sure you cancel the old subscription as well. Do not assume upgrading automatically cancels your previous plan.

Not keeping cancellation confirmation

After you cancel, save the confirmation email from your payment processor or app store. If a charge appears later, you will need this proof to dispute it with your bank or the merchant. Stopee recommends screenshotting the cancellation confirmation as well.

Pricing and subscription options for iobit products

Understanding what you are paying for helps you decide whether cancellation is right for you, or whether a downgrade to a free version makes sense.

Note: Prices shown are approximate and may vary by region, currency fluctuation and promotional offers. Check your receipt for your exact price.

Your checklist: cancelling iobit step by step

Use this checklist to ensure you do not miss anything when cancelling your Iobit subscription.

• Step 1: Check your email receipt or bank statement to confirm where you purchased Iobit (Iobit.com, Apple App Store, Google Play or reseller).
• Step 2: If you bought from a reseller, contact them for cancellation instructions.
• Step 3: If you bought from Apple, open Settings, tap Apple ID, Subscriptions, find Iobit and cancel.
• Step 4: If you bought from Google Play, open the app, tap your profile, Subscriptions, find Iobit and cancel.
• Step 5: If you bought from Iobit.com, identify the payment processor (Paddle, 2Checkout, PayPal) and cancel through their site.
• Step 6: Request a refund if you are within the eligible window (60 days for Iobit.com, 14 days for Apple, 7 days for Google).
• Step 7: Save the cancellation confirmation email.
• Step 8: Check your bank statement in 30 days to confirm no further charges appear.
• Step 9: If a charge appears after cancellation, contact your bank or payment processor to dispute it and provide your cancellation confirmation.
• Step 10: Uninstall Iobit from your devices if you no longer want it.

Contacting iobit support for help with cancellation

If you cannot cancel through your payment processor or app store, or if you are unsure which channel you used, contact Iobit support.

How to reach iobit support

Visit the Iobit support portal at support.imaios.com or send an email to their support team (check your receipt for the specific support email). Include your order ID, purchase email address, product name and the date you purchased. Request immediate cancellation and ask for a confirmation email once it is processed.

Iobit typically responds within 24 to 48 hours. If you do not hear back within 3 days, follow up with another email or check your spam folder for their reply.

Escalating an unresolved cancellation

If Iobit refuses to cancel your subscription or continues charging you after you have cancelled, you have options. First, contact your bank or credit card company and dispute the charge. Provide your cancellation confirmation as evidence. Second, file a complaint with the Commerce Commission (comcom.govt.nz) if you believe Iobit breached consumer law. Stopee can guide you through this process and help you prepare your complaint if needed.

Contact details and postal address

Iobit does not have a dedicated customer service postal address in New Zealand. The company handles cancellations and refunds through email support and their online support portal rather than physical mail.

If you need to send a formal written complaint or dispute, Iobit's registered address is in Hong Kong. However, Stopee recommends contacting them via email first, as postal communication to Hong Kong can take weeks.

Iobit support portal: support.imaios.com

Email support: Check your receipt for the support email address, or request it through the support portal.

Hong Kong office (postal address as alternative): If you require a physical address, Iobit operates from Hong Kong. You can request their postal address by contacting support; however, email is faster and more reliable for cancellation requests.

Summary: take control of your iobit subscription today

Cancelling Iobit is straightforward once you know where you purchased it and which channel to use. Whether you bought from Apple, Google, or Iobit directly, follow the steps for your specific platform, confirm cancellation, and save your proof. If you qualify for a refund within the eligible window, request it immediately. Under the Consumer Guarantees Act 1993, you also have the right to challenge charges if Iobit failed to meet your expectations.

If you run into obstacles, contact Iobit support with your order details, or escalate to the Commerce Commission if the company refuses to cooperate. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and take back control of their billing. Whether you need step-by-step guidance, help drafting a complaint, or advice on your consumer rights in New Zealand, Stopee is here to empower you to cancel confidently and get your money back.