Manage Lasso

How to cancel Lasso and stop recurring charges in malaysia

What is Lasso and why users cancel

Lasso is a software-as-a-service platform that charges monthly subscriptions for real-time tracking and monitoring features. If you have signed up for Lasso and want to stop paying, you are not alone. Stopee has helped thousands of Malaysian consumers navigate subscription cancellations, and Lasso cancellations are increasingly common because the billing terms are not always clear upfront.

The frustration is real: you sign up, you start paying, and when you want to leave, you are uncertain whether you will be charged again or whether your data will be safe. Stopee exists to remove that uncertainty and give you clear, actionable steps to cancel without fear.

Why people cancel Lasso

Users cancel Lasso for several reasons. Some find the service no longer fits their workflow. Others discover they were auto-renewed without realising it, or they simply want to reduce their monthly commitments. Malaysia's cost of living is rising, and every subscription counts. If you are paying for a service you no longer use, that is your signal to act.

The billing structure and auto-renewal trap

Lasso operates on a monthly subscription model with automatic renewal unless you actively opt out. The verified terms state that Lasso charges monthly and renews automatically, which means you must stop the renewal before your next billing cycle. According to Lasso's support documentation, after you cancel, you retain access until the end of the current calendar month, then access stops completely. This timing rule is critical: if you cancel on 15th January, you keep access until 31st January, then it ends. Stopee recommends you note this date carefully to avoid surprise charges.

Your consumer rights in malaysia and escalation paths

Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services, including digital subscriptions. If Lasso continues to charge you after you have cancelled, or if they refuse to process your cancellation, you have legal recourse.

Consumer protection act 1999 and unfair contract terms

Under the Consumer Protection Act 1999, unfair contract terms are not binding on you as a consumer. If Lasso's terms include a clause that makes it unreasonably difficult to cancel, or if they impose hidden charges after cancellation, you can challenge this. The law applies to all consumers purchasing goods or services in Malaysia, regardless of where the seller is based. Stopee emphasises this point because many users believe overseas companies are beyond Malaysian law. They are not.

Most importantly, if Lasso charges you after you have submitted a valid cancellation request, you have the right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDN) or file a claim with the Tribunal for Consumer Claims Malaysia. These bodies handle consumer disputes and can order refunds or compensation.

When to escalate to KPDN or the tribunal

Do not escalate immediately. First, follow the cancellation steps below and keep proof of your request. If Lasso ignores your cancellation email, continues to bill you, or refuses a refund, then escalate. The Tribunal for Consumer Claims Malaysia handles claims up to RM5,000, which covers most subscription disputes. KPDN (Kementerian Perdagangan Domestik dan Hal Ehwal Pengguna) investigates unfair trading practices.

To file a complaint, you will need your cancellation email, proof of the charges (bank statements or invoices), and the date you first requested to cancel. Stopee recommends keeping all of this in one folder, dated and timestamped, so you are ready if you need to escalate.

Methods to cancel Lasso

Lasso offers specific cancellation routes, and you must follow them to ensure your request is received and recorded.

Email cancellation (verified primary method)

Lasso's terms explicitly state that you can cancel your paid subscription by email at any time, with or without cause. This is the most reliable method because it creates a written record. Send your cancellation request to [email protected] or [email protected] (both are listed in Lasso's support documentation).

Email is the recommended route because you receive confirmation, and both you and Lasso have a timestamped record of your request. This is essential if you later need to prove you cancelled on a specific date.

Live chat and support contact

Lasso offers live chat support through the chat bubble on their website (lasso.com). You can initiate a conversation and request cancellation through chat, but Stopee advises you to follow up with an email immediately after, confirming the conversation and requesting written confirmation. Chat logs can be lost or unclear, so email creates a stronger paper trail.

Support email is also available at [email protected]. If you use live chat, ask the support agent to send you a confirmation email summarising your cancellation request. This protects you.

Step-by-step cancellation process

Follow these steps in order to cancel Lasso safely and ensure you are not charged again.

Before you cancel: critical prep work

Many users rush through cancellation and regret it later. Stopee urges you to spend five minutes preparing. Your future self will thank you.

1. Log in to your Lasso account and navigate to your billing or account settings.
   • Screenshot your account email address.
   • Screenshot your current plan name and billing amount (monthly price).
   • Record the date of your next billing charge from your invoice or bank statement.
2. Export or download any data you may need after cancellation.
   • Lasso states that data will no longer be accessible after your access period ends.
   • If you have reports, tracking logs, or other information, save them now.
   • You will lose access permanently once the month ends, so act now.
3. Take screenshots of your payment method (card or bank details) to prove the account state on the cancellation date.
   • This helps if you later dispute a charge.
4. Note the exact date and time you are about to cancel.
   • You will reference this date in your cancellation email.

How to cancel via email (recommended)

This is the strongest cancellation method because it creates a timestamped written record that both you and Lasso can reference.

1. Open your email and compose a new message to [email protected].
   • Pro tip: If you do not receive a reply within 48 hours, also email [email protected] to ensure they received it.
2. Write a clear cancellation subject line: "Cancellation Request for [Your Email Address] - Lasso Account".
   • Include your account email in the subject so they can identify you quickly.
3. In the email body, include:
   • Your full name.
   • Your Lasso account email address.
   • The date of your next billing charge (you noted this in prep work).
   • A clear statement: "I request to cancel my Lasso subscription effective immediately. Please confirm that my account will not be renewed and that I will retain access until the end of the current calendar month, as per your terms."
   • Your contact phone number and email (so they can reply).
4. Send the email and save a copy to your personal folder marked "Lasso Cancellation".
   • Do not delete this email.
5. Within 24 to 48 hours, Lasso should reply confirming your cancellation request.
   • Warning: If you do not hear back within 48 hours, send a follow-up email to both addresses.
   • If they still do not reply after 72 hours, Stopee recommends escalating to KPDN or filing a complaint with the Tribunal for Consumer Claims Malaysia.

Cancellation via live chat (backup method)

If you prefer to speak with someone in real time, use Lasso's live chat, but always follow up with an email to create a written record.

1. Visit lasso.com and locate the chat bubble (usually bottom right of the page).
   • Click it to start a conversation.
2. Explain that you want to cancel your subscription and provide:
   • Your account email.
   • Your request to stop auto-renewal and retain access until the end of the current month.
3. Ask the chat agent to confirm they have submitted your cancellation request.
   • Request they provide a confirmation reference number or ticket number.
4. Immediately after the chat, send an email to [email protected] summarising the conversation.
   • Write: "I spoke with your support team via live chat today at [time] and requested cancellation of my Lasso account ([your email]). This email confirms that request in writing. Please acknowledge receipt and confirm my cancellation."

Pricing breakdown and billing transparency

Understanding what you are paying for helps you decide whether to cancel or switch.

Known Lasso plans and pricing

Lasso does not publish a full price list publicly, which is a complaint Stopee hears often. However, verified sources show at least one plan:

If your invoice shows a plan name not listed above, Lasso offers custom or enterprise plans. You may have negotiated a different price with their sales team. Stopee recommends checking your original confirmation email to see what plan you selected at signup.

Currency conversion and local pricing

Lasso prices are displayed in USD on their website. When you pay from a Malaysian bank account, your bank or payment processor (Stripe, PayPal, etc.) converts USD to MYR on the day of billing. The exchange rate fluctuates daily, so your MYR charge will vary slightly month to month. This is normal, but it is another reason to review your bank statements before cancelling. If the charge seems unusually high, it may reflect a poor exchange rate on that day, not an error by Lasso.

Timeline and what happens after you cancel

The days immediately after your cancellation request are critical. Understand exactly what will happen so you are not caught off guard.

First 24 to 48 hours: waiting for confirmation

After you send your cancellation email, wait for Lasso to reply. They should confirm that your subscription will not renew. During this period, do nothing else. Stopee advises against changing your password, removing your payment method, or logging out until you have written confirmation. You want to be able to log in and verify the cancellation has been processed.

Days after confirmation: access continues until month end

Lasso's terms state that after you cancel, you retain access to the service until the end of the current calendar month. This is important: you do not lose access immediately. If you cancel on 15th January, you keep using Lasso until 31st January at 23:59, then access stops. Plan your workflow accordingly. If you need data or reports, download them during this access period.

Month end and beyond: permanent access loss

Once the current calendar month ends, Lasso will revoke your access. You will not be able to log in, view your data, or recover your account. This is final. If you have important information stored in Lasso, you must export it before the month ends. After that date, Lasso is under no obligation to restore your access or provide data.

Billing after cancellation

You should not be charged again after cancellation, provided Lasso has processed your request correctly. However, monitor your bank account for 30 days after your cancellation month ends, just to be safe. If a charge appears, screenshot it immediately and contact [email protected] to dispute it. Reference your original cancellation email and the date you cancelled. If Lasso cannot explain the charge, escalate to KPDN or the Tribunal for Consumer Claims Malaysia.

Refund policy and what to expect

Lasso's published terms do not prominently state a refund policy for mid-month cancellations. This is a gap in their transparency.

Refunds for unused portions of your subscription

If you cancel mid-month and you have not used the service, you may be eligible for a pro-rata refund (a refund for the days you did not use). However, Lasso's public terms do not guarantee this. Stopee recommends asking explicitly in your cancellation email: "Please confirm whether I am eligible for a refund for the unused portion of this month." Get their response in writing.

Under Malaysia's Consumer Protection Act 1999, if you have not received the service you paid for, you have the right to a refund or replacement. If Lasso refuses to refund you for unused days, and their terms are silent on this, you can file a complaint with KPDN arguing that the charge is unfair.

How long refunds take

If Lasso approves a refund, ask them how many business days it will take to process. Typically, refunds appear in your bank account within 5 to 10 business days from the date Lasso processes the request. Do not assume silence means approval. Follow up by email within 5 days if you do not see a refund.

Common mistakes to avoid when cancelling Lasso

It is frustrating to cancel and then realise you did something that invalidated your request. Stopee has seen it many times, and here are the traps.

Mistake 1: cancelling through the wrong email address

If you send your cancellation to a generic support email or a sales email, it may not reach the billing team. Always use [email protected] or [email protected]. These addresses are confirmed in Lasso's support documentation and are monitored.

Mistake 2: removing your payment method before cancellation is confirmed

Some users assume that removing their card from Lasso will stop the charges. It may pause future charges, but it does not formally cancel your subscription in Lasso's system. Lasso may then flag your account as delinquent and contact you to update payment details. Instead, remove your card only after Lasso has confirmed your cancellation in writing.

Mistake 3: not saving proof of data before access ends

Once your month ends, all your data is gone. You cannot recover it. If you have not exported it by then, it is lost forever. Stopee emphasises this repeatedly because it catches users off guard.

Mistake 4: assuming the cancellation was processed without confirmation

Silence is not confirmation. If Lasso does not reply to your email within 48 hours, follow up. Many users assume they are fine and then get charged again because Lasso never received the initial request. Track everything in writing.

Mistake 5: cancelling without checking your next billing date

If you cancel after your billing date but before your next charge is applied, you will still owe money for the next month. Timing matters. Ideally, cancel a few days before your next billing date, not after. Check your invoice to see when you are billed each month (e.g., 15th, 20th, etc.) and plan accordingly.

Lasso cancellation checklist

Use this checklist to ensure you have covered every step before and after you cancel.

• Before cancellation:
  • Screenshot your account email, plan name, and current billing amount.
  • Note your next billing date.
  • Export or download any data you need.
  • Screenshot your payment method to prove the account state on cancellation date.
  • Record the exact date and time you are about to send your cancellation email.
• Cancellation:
  • Send cancellation email to [email protected] with clear subject line and account details.
  • Include the next billing date in your email to show you understand the timing.
  • Save a copy of the email you send.
  • Do not remove your payment method yet.
• After sending:
  • Wait for written confirmation within 48 hours.
  • If no reply, send a follow-up email to [email protected] within 24 hours.
  • Screenshot or save any confirmation email from Lasso.
  • Monitor your bank account for the next 30 days to ensure no charges appear.
  • Download all remaining data before the end of the current calendar month.
  • After month end, verify that access has stopped and no further charges have occurred.

Comparison: is cancelling the right choice for you

Before you cancel, consider whether you actually want to leave Lasso or whether your frustration is fixable.

Your next steps and how stopee can help

You have all the information you need to cancel Lasso safely. Stopee has provided verified contact details, explained your consumer rights under Malaysian law, and shown you exactly how to create a paper trail so you are protected if anything goes wrong.

The key steps are: (1) prepare and screenshot everything, (2) email [email protected] or [email protected] with a clear cancellation request, (3) wait for written confirmation, (4) download your data before the month ends, and (5) monitor your bank account to ensure no surprise charges occur.

If Lasso refuses to cancel, continues to charge you, or fails to respond, escalate to the Tribunal for Consumer Claims Malaysia or KPDN. You have legal protection under the Consumer Protection Act 1999, and these bodies will enforce your rights.

Stopee has helped thousands of consumers cancel subscriptions without losing data or falling victim to hidden charges. If you need guidance on other subscriptions or want to report your Lasso experience, visit Stopee at stopee.com. You deserve clarity, respect, and control over your own money.

Lasso contact details

For your records:

• Cancellation email: [email protected] or [email protected]
• Live chat support: lasso.com (chat bubble, bottom right)
• Official website: lasso.com
• Support documentation: support.getlasso.co

Keep this page saved for your reference, and share it with others in Malaysia who may be struggling to cancel Lasso. Stopee is here to empower you.