Manage Lasso

How to cancel lasso and stop charges before they hit your account

What lasso is and why you might need to cancel

Lasso is a subscription-based SaaS platform designed for creative teams and event professionals who need to manage campaigns, guest lists, and digital assets. The service operates on automatic renewal, which means your account charges renew each billing cycle unless you actively cancel. If you signed up expecting a simple dashboard cancellation button, you will need to take a different approach with Lasso, and that is exactly where Stopee steps in to guide you through the process.

Lasso as a paid subscription service for creators

Lasso charges based on active user licenses, with plans starting at ₱53,675 annually for a single user account. The company operates as Sopsa Eco Innovation, S.A., headquartered in Santo Tirso, Portugal, and processes payments in USD with automatic currency conversion charged to your Philippine bank card. Your subscription renews automatically on your billing anniversary unless you explicitly cancel before that date, and no free trial is offered to new users.

What you are actually paying for

The core Lasso plans include unlimited events, in-app support, and event management capacity tied to your user license count. The 1 Active User plan costs ₱53,675 per year, the 5 User plan costs ₱223,175 per year, and the 15 User plan costs ₱392,675 per year. If you add extra users beyond your base license mid-month, Lasso bills those at daily rates (₱198 per extra user per day on the 1 User plan, ₱141 per extra user per day on the 5 User plan) and charges you at the end of the month. This means extra charges can accumulate without your active approval, which is a key reason Filipino users decide to cancel.

Your rights as a philippine consumer and why they matter

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service and establishes your right to clear information about charges, cancellation terms, and refunds. Lasso's own service terms state that cancellation stops your subscription effective at the end of your current calendar month, which means you retain access until that date. However, you do not retain access beyond the end of that month, so you must export any essential data, campaign assets, or product information before your final day of service.

Your right to cancel and keep access through the billing month

Under Philippine consumer protections, you have the explicit right to cancel a subscription service by direct communication with the service provider. Lasso honors this by accepting cancellation requests via email to accounting@lasso.com. Once your cancellation request is processed, Lasso confirms that you retain full access to your account through the end of the current calendar month. After that month ends, your account and all data stored within it become inaccessible, which is why Stopee strongly recommends exporting everything important before your cancellation takes effect.

What happens if lasso refuses your refund request

If you cancel during a billing cycle and Lasso refuses to acknowledge your cancellation or process a pro-rata refund for unused service, you can escalate your complaint to the Department of Trade and Industry (DTI) Complaint Center. The DTI accepts complaints from Philippine consumers about unfair billing practices and subscription traps. Document all cancellation emails, billing dates, and charge amounts before filing a complaint. Most cases resolve when the company sees that you have involved a government consumer authority, which signals your commitment to fair resolution.

How to cancel lasso step by step

Lasso does not offer a self-service cancellation button in the account dashboard, so you must communicate your cancellation directly via email. Follow these steps exactly to avoid confusion and ensure your request is recorded.

Prepare your account before you send the cancellation request

Do not cancel until you have saved everything you need from your Lasso account. Once your subscription ends at the month's end, you lose all access to campaigns, guest lists, product links, and any custom assets you created.

1. Log into your Lasso account and screenshot your current plan name, user count, and renewal date.
2. Take a screenshot of your latest invoice showing the charge amount and billing date.
3. Export all active event campaigns, guest lists, and product information to a spreadsheet or PDF.
4. Download or screencap any product links, custom asset URLs, or shareable campaign content you use elsewhere.
5. Note the exact email address tied to your Lasso account, as you will need it in the cancellation request.
6. Check your payment method on file and confirm it matches the card or account being charged.

Pro tip: If you have active event campaigns running in Lasso, migrate those campaigns to another tool before you cancel. Stopee has found that some users lose access mid-campaign when they cancel without warning, which can disrupt your team's workflow.

Send your cancellation request to the correct email address

Lasso's official cancellation channel is email. Do not use the general support contact or live chat for cancellation; use the dedicated accounting address to ensure your request reaches the billing team and is recorded in your account file.

1. Open your email and create a new message to accounting@lasso.com.
2. Write a clear subject line: "Cancellation Request for [Your Account Email]" (replace the bracketed text with your actual Lasso account email).
3. In the message body, include:
   • Your full name as it appears on your Lasso account.
   • Your account email address tied to Lasso.
   • A clear statement: "I request to cancel my Lasso subscription effective [end of current billing month]."
   • Your current plan name (e.g., "1 Active User") and your next billing date if you know it.
   • An optional note explaining why you are canceling (this helps Lasso understand customer pain points).
4. Send the email and wait for a confirmation reply, which Lasso usually sends within 1 to 2 business days.
5. Save the confirmation email in a folder marked "Cancellations" for your records.

Warning: Do not assume your cancellation is processed until you receive a written confirmation email. If you do not hear back within 48 hours, send a follow-up email or contact support@getlasso.co to verify that your cancellation request was received.

Contact customer support if your cancellation email goes unanswered

If the accounting email appears to be inactive or you do not receive a response within 2 business days, escalate through Lasso's other support channels.

1. Email support@getlasso.co with the subject "Urgent: Cancellation Request Follow-Up" and include your original cancellation request in the message body.
2. Call Lasso's US-based support line at +1-866-392-0923 (Monday to Friday, 8:00 AM to 8:00 PM EST) and request to speak with the billing department directly. Note that this is a US number, so you may incur international calling charges on your Philippine phone plan.
3. Use the live chat feature on Lasso's website during business hours to ask for the billing team's direct email if accounting@lasso.com is not responding.

Pro tip: Stopee recommends calling support if email feels slow. A phone call creates an immediate record and allows you to ask directly whether your cancellation will trigger a pro-rata refund or stop future charges only.

What happens after your cancellation is confirmed

Receiving a cancellation confirmation email is reassuring, but you still have responsibilities to monitor your account and confirm that charges stop.

Your access timeline after cancellation

Lasso's terms guarantee that you retain full access to your account through the end of your current calendar month. After that final day of the month, your account and all data become inaccessible. You do not get a warning email on your final day of access, so mark your calendar now.

1. Mark the last day of your current billing month as a deadline in your phone or calendar app (set a reminder for 2 days before).
2. Log into Lasso on or before that final day to confirm that all essential data has been exported.
3. On your billing anniversary (which now will not trigger a charge), check your bank statement or credit card to verify no renewal charge appears.
4. If a charge does appear after your confirmed cancellation, contact your bank to dispute the charge as unauthorized and send a follow-up email to accounting@lasso.com with the charge details.

Warning: Lasso does not send you an access-loss notification email. If you rely on your account on the first day of the following month and find your access gone, it will be too late to recover unsaved data. Export everything before your cancellation month ends.

Understanding lasso's refund policy and your options

Lasso does not clearly advertise a refund policy for annual subscriptions cancelled mid-year, which is a point of friction for many users.

When lasso will issue a pro-rata refund

A pro-rata refund means you get reimbursed for the unused portion of your subscription after cancellation. Lasso's published terms do not explicitly guarantee this, which means you must request it directly in your cancellation email or follow-up. If you are cancelled mid-year and believe you deserve a partial refund for months of unused service, include this language in your cancellation request:

"Please confirm whether a pro-rata refund will be issued for unused service from [cancellation date] to [annual renewal date]. If refund terms are not available, please provide written clarification."

If Lasso denies your refund request and you believe the denial violates the Consumer Act of the Philippines, you have grounds to file a complaint with the DTI. Stopee recommends documenting all refund-related correspondence before escalating.

Cancellation does not guarantee a charge reversal

Many Lasso users assume that cancelling stops all future charges, but they remain unsure whether charges already processed will be refunded. Lasso's typical practice is to stop charges at the next billing renewal, not to reverse charges already deducted. If you were charged extra-user fees on the last day of your current month and then cancelled, those charges usually do not get reversed unless you negotiate directly with the accounting team.

Common mistakes that delay your cancellation

Stopee has seen cancellation requests fail because users skip obvious steps. Here are the mistakes that trip people up most often.

Mistake 1: assuming that removing your payment method equals cancellation

Deleting your credit card from Lasso does not cancel your subscription. It simply means that Lasso cannot charge you on your next renewal date, but your account technically remains active. The correct action is to send an explicit cancellation email to accounting@lasso.com. Only then is your subscription formally terminated.

Mistake 2: cancelling too late in the month and losing access immediately

If you send your cancellation request on the last day of the month, you may lose access before you have a chance to download final reports or export campaign data. The safest approach is to cancel at least 5 business days before the end of your billing month. This gives you time to receive confirmation and export any remaining data before access is cut off.

Mistake 3: not tracking your renewal date and forgetting to cancel

Lasso sends renewal reminders, but they often land in spam or promotional folders. If you miss your renewal date and your card is charged, you have 14 days from the charge date to request a refund under most credit card company policies. However, Stopee advises you to verify your renewal date in writing as soon as you decide to cancel, so there is no room for confusion.

Mistake 4: expecting the support team to cancel for you without a formal email request

Saying "I want to cancel" in a live chat or phone call is not the same as sending a formal written cancellation request. Lasso's billing system requires an email trail to process cancellations correctly. Always follow up any verbal cancellation request with a formal email to accounting@lasso.com that restates your intention to cancel and includes your account details.

Pricing table and what you are paying for

Understanding what Lasso charges will help you confirm that your cancellation takes effect before your next renewal.

Alternatives to consider before you cancel

If you are cancelling Lasso because of cost, access limitations, or missing features, you may want to explore other tools first.

When you should cancel lasso

You should cancel Lasso if any of these apply to you: you are not using the platform actively; the annual cost exceeds your team's budget; you prefer a self-service dashboard cancellation (which Lasso does not offer); or you have found a competitor with better features at a lower price. Stopee recommends evaluating your actual usage 30 days before your renewal date, so you have time to cancel or migrate your data before the next charge hits.

When you should keep lasso

Keep Lasso if your team regularly runs event campaigns, relies on the in-app collaboration features, or has customized workflows that would be costly to rebuild elsewhere. The 1-hour onboarding session and in-app chat support are valuable for teams that need hands-on help, and Lasso's unlimited events capacity is a strong advantage if you run multiple campaigns simultaneously.

Your cancellation checklist

Use this checklist to ensure you have completed every step before your renewal date.

1. Screenshot your current plan, user count, and renewal date from your Lasso account dashboard.
2. Export all active event campaigns, guest lists, and product data to a local file.
3. Download or save all custom product links and shareable asset URLs.
4. Send a formal cancellation email to accounting@lasso.com with your account details and a clear cancellation request.
5. Wait for a confirmation email from Lasso (should arrive within 48 hours).
6. Mark your final access date (last day of your current billing month) on your calendar.
7. On your renewal date, check your bank or credit card statement to verify no renewal charge appears.
8. If a charge does appear, contact your bank to dispute it and email accounting@lasso.com with the charge details.
9. Keep all confirmation emails in a folder labeled "Lasso Cancellation" for 12 months.

Why stopee exists and how we help you cancel with confidence

Subscription services are designed to renew automatically because the company benefits from inertia and forgotten cancellations. Stopee exists because thousands of Philippine consumers like you get frustrated by manual cancellation processes, unclear refund policies, and foreign billing that obscures what you are actually paying. We have built Stopee as a centralized resource to demystify cancellation, translate the jargon, and empower you to take control of your subscriptions and budget.

This guide to cancelling Lasso is one of many cancellation guides that Stopee has published to help Filipino consumers navigate the offboarding process at popular SaaS platforms. When you understand your rights, follow the correct email address, and document every step, cancellation becomes straightforward. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges by taking the exact approach outlined in this guide. Your money is yours; make sure you keep it by cancelling on time and in writing.

How to contact lasso if issues arise after cancellation

If your cancellation does not take effect as promised or charges continue after your confirmed cancellation date, use these contact details to escalate your complaint.

Billing and cancellation contact

Email: accounting@lasso.com

For cancellation requests, refund disputes, and billing issues, this is your primary point of contact. Always use this email address for formal cancellation requests.

General support contact

Email: support@getlasso.co

Phone: +1-866-392-0923 (Monday to Friday, 8:00 AM to 8:00 PM EST)

Live chat available on Lasso's website during business hours

If the accounting email is inactive or slow to respond, use these channels to request escalation to the billing department.

Registered office address

Lasso (Sopsa Eco Innovation, S.A.)
Parque Industrial da Ermida
Santo Tirso
Portugal

This is the legal address for Lasso's parent company. Use this address if you need to file a formal complaint or send a registered letter disputing a charge. For Philippine consumers, however, filing a complaint with the DTI is faster and more effective than mailing documents internationally.

You now have everything you need to cancel Lasso confidently and on time. Stopee encourages you to save this guide, mark your calendar, and take action at least 5 business days before your renewal date. Your subscription is a choice, not an obligation, and you have the right to cancel whenever it no longer serves your needs.