Manage Monday.Com

How to cancel Monday.com in malaysia without losing your data or getting charged again

What Monday.com is and why you might need to cancel

Monday.com is a cloud-based work management platform that helps teams track projects, manage tasks, and collaborate across workflows. It launched in 2012 and operates globally through a subscription model, meaning you pay monthly or annually to keep your account active. For Malaysian users, it is not a one-time software purchase-it is a recurring commitment, and your billing renews automatically unless you cancel before the renewal date.

The platform offers a free 14-day trial of its Pro plan, so you can test the service risk-free. However, once your trial ends or you upgrade to a paid plan, your card gets charged monthly or annually. Most users subscribe because the free tier is limited; the paid plans unlock timeline views, Gantt charts, workflow automations, guest access, time tracking, and premium AI tools that teams rely on.

At Stopee, we know that life changes. Your team size shrinks, your needs shift, or you find a tool that fits better. Cancelling Monday.com should be straightforward, but the process has a few traps that catch people off guard. This guide walks you through every step and shows you how to avoid losing data or getting charged for a month you do not use.

Pricing structure in malaysia

Monday.com pricing in Malaysia is per-seat, per-month, with a minimum of 3 seats required on all paid plans. Here is what you pay in Malaysian Ringgit (RM):

Many users do not realise that the 3-seat minimum means your actual starting cost is RM135, RM180, or RM285 per month, not the per-seat price. When you cancel, you need to understand when your next billing date arrives so you can cancel before it hits and avoid an unwanted charge.

Common reasons to cancel Monday.com

You might cancel because the interface feels overwhelming with too many features for your workflow, the cost is high compared with competitors like ClickUp, Asana, or Notion, or your team has simply outgrown the need for the tool. Some users find that the minimum 3-seat requirement makes it unaffordable for a small team, or they have moved to another platform altogether. Whatever your reason, Stopee is here to make sure your cancellation happens cleanly and without surprise charges.

Your consumer rights when you cancel Monday.com

Malaysia's Consumer Protection Act 1999 gives you rights when you cancel a subscription service. Understanding these rights empowers you to push back if Monday.com refuses a refund or tries to lock you in.

What the consumer protection act 1999 says about cancellation

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within a reasonable period if the service is not what was advertised. For digital services like Monday.com, this period is typically interpreted as 14 days from the date of purchase for new subscribers, though Monday.com itself states a 30-day refund window for first-time customers on a written request basis.

If you are outside the refund window but believe Monday.com has failed to deliver the service as promised-for example, if the platform is down for extended periods or lacks features shown in marketing materials-you can file a complaint with the Federation of Malaysian Consumers Associations (FMCA) or escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP).

Importantly, unused time on a monthly subscription may be refunded on a prorated basis if you cancel within the refund window, but this does not apply to monthly renewals once your initial trial or first month has passed. This is why timing your cancellation matters.

What Monday.com will and will not refund

Monday.com will refund unused time if you cancel within 30 days of your initial purchase and submit a written refund request. They will not refund monthly renewals or annual subscriptions that have already renewed, so cancelling on day 31 of a monthly subscription means you have already lost that month's payment.

The platform requires you to submit refund requests in writing to [email protected] with your order number and account email. They aim to respond within 5 business days. If you subscribed via Apple App Store or Google Play, refunds are handled by those platforms, not by Monday.com directly, and you have different timelines (typically 48 hours for App Store, up to 48 hours for Google Play).

How to cancel Monday.com step-by-step

The cancellation path depends on where you subscribed: directly on the Monday.com website, via Apple App Store, or via Google Play. Each route has a different process, and using the wrong one can delay your cancellation or fail to stop your charges.

Cancel if you subscribed directly on Monday.com website

If you entered your payment card details directly on Monday.com, follow this exact path:

1. Log into your Monday.com account at monday.com
   • Enter your email and password
   • Complete any two-factor authentication if enabled
2. Click your profile picture in the top-right corner of the dashboard
3. Select Administration from the dropdown menu
4. Click Billing in the left sidebar menu
   • You will see your current plan, seat count, and next billing date
   • Write down the billing date-this is critical
5. Scroll to the bottom of the Billing page and locate Close my account button (bottom right)
   • Warning: This button permanently closes your account and deletes all boards unless you export them first
6. Click Close my account
7. A confirmation dialog appears-click Close account to confirm
   • Monday.com will immediately cancel your subscription
   • You will not be charged at the next billing date
8. A final confirmation screen appears with your account closure reference number
   • Screenshot this page immediately
   • Check your email (and spam folder) for a confirmation email from [email protected]

Pro tip: Before pressing Close account, export all your important boards to Excel. Once you click Close account, your boards are queued for deletion within 30 days, though Monday.com may restore them if you request within that window. Log into Monday.com one more time after 24 hours to verify your subscription status shows Inactive.

Cancel if you subscribed via apple app store

If you subscribed to Monday.com through the App Store on an iPhone or iPad, you need to cancel through Apple, not through Monday.com:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
   • If you do not see your name, you are not logged in; sign in with your Apple ID first
3. Select Subscriptions
4. Find Monday.com in the list of active subscriptions
   • If you do not see it, your subscription may already be cancelled
5. Tap Monday.com
6. Tap Cancel Subscription or Edit subscription (wording varies by iOS version)
   • Read any final discount offers-you do not have to accept them
7. Confirm the cancellation by selecting the reason for cancellation (optional but helpful)
8. Tap Confirm
   • Your subscription ends at the end of your current billing cycle
   • You will not be charged again
9. Screenshot the final confirmation screen showing your cancellation is active

Warning: If you cancel within 14 days of a paid subscription purchase on App Store, you may be eligible for a refund. Contact Apple Support via the App Store to request this within the refund window.

Cancel if you subscribed via google play

If you subscribed on an Android device through Google Play, cancel through Google Play, not Monday.com:

1. Open the Google Play Store app on your Android device
   • If you do not have it installed, download it from your device's app store
2. Tap the profile icon in the top-right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find and tap Monday.com
   • If you do not see it, your subscription may already be cancelled
6. Tap Cancel subscription
7. Select a reason for cancellation (optional)
   • Google may show you retention offers-you do not need to accept
8. Confirm the cancellation by tapping Yes, cancel
   • Your subscription ends at the end of your current billing cycle
   • You will not be charged again
9. Screenshot the final confirmation screen

Pro tip: Google Play refunds are processed within 48 hours if you request a refund within 48 hours of the charge. Contact Google Play Support to escalate if the refund does not appear in your account.

What happens after you cancel Monday.com

Cancelling Monday.com is only the start of the process. Understanding what happens to your data and your account in the weeks after cancellation helps you avoid surprises and recover information if you need it later.

Your data and account after cancellation

Once you cancel, your Monday.com account enters a 30-day grace period. During this time, your boards and data remain on Monday.com's servers, but you can no longer log in or access them. If you change your mind, you can contact Monday.com support at [email protected] within those 30 days and request account restoration-they will reactivate your account, though you may be charged for any days used.

After 30 days, Monday.com permanently deletes all your boards, automations, and workspace data. This is why exporting important boards to Excel before you click Close account is non-negotiable. Excel exports include all cards, columns, and linked data, making it easy to transfer your project information to another tool like Asana, ClickUp, or Notion.

If you subscribed via App Store or Google Play and cancelled through those platforms, your Monday.com web account may still be active. Log into monday.com directly to verify your subscription status and close your account if needed to avoid any lingering charges.

Checking your bank statement and credit card

After you cancel, monitor your bank statement or credit card for at least two billing cycles to confirm you are no longer being charged. Card charges can take 3-5 business days to appear, so do not assume cancellation is complete until you see no charge on your statement at your next scheduled billing date.

If a charge appears after cancellation, take a screenshot of your cancellation confirmation (which you saved earlier) and contact your bank immediately to dispute the charge as unauthorized. Your bank will request the cancellation proof from you and can reverse the charge within 30 days in most cases.

Getting a refund from Monday.com

Monday.com offers refunds only within a strict window, and the process requires you to take action yourself-they do not offer automatic refunds.

The 30-day refund window for first-time subscribers

If you are a new Monday.com customer, you have 30 days from your initial purchase to request a refund in writing. Unused time on your first month is refunded on a prorated basis. For example, if you paid RM135 (RM45 per seat for 3 seats) on day 1 and cancel on day 15, you used half the month and receive approximately RM67.50 back.

To request this refund, email [email protected] with the subject line "Refund request" and include:

• Your full name and email address
• Your order number (from your invoice email)
• Your account workspace name
• The date you subscribed and the date you are requesting cancellation
• Your original payment method

Monday.com aims to respond within 5 business days and process refunds within 10-14 business days to your original payment method. Do not expect an instant credit-bank refunds take time.

What you cannot get refunded

You cannot get refunded for monthly subscription renewals once your initial month has passed. If your subscription auto-renews on day 31 and you cancel on day 32, you have lost that entire month's payment. This is why cancelling before your billing date is critical.

Annual subscriptions do not refund either once the billing period has started, even if you cancel weeks later. If you signed up for an annual plan, your only refund option is within the first 30 days of the initial purchase.

Refunds are not available if you subscribed using a promotional code or discount. Some promo offers explicitly exclude refunds, so check your original purchase email. If Monday.com refuses your refund and you believe you are within the 30-day window, escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with KPDNHEP.

Common cancellation mistakes and how to avoid them

Cancelling should be simple, but a few missteps catch people off guard. Learning these now saves you money and frustration later.

Mistake 1: cancelling after the billing date has passed

This is the most expensive mistake. If your billing date is the 15th and you cancel on the 16th, you have already been charged for the next month. Cancelling before midnight on your billing date is the only way to avoid this charge. Set a phone reminder for 3 days before your billing date so you do not forget.

Mistake 2: not exporting your boards before closing the account

Once you click Close account on Monday.com's web interface, your boards are queued for deletion in 30 days. You cannot recover individual boards after this point without asking Monday.com to restore your entire account. Export every board you need to Excel as a CSV file before you cancel. This takes 10 minutes and saves you hours of manual data re-entry later.

Mistake 3: cancelling through the wrong platform

If you subscribed via App Store and try to cancel by closing your web account, your App Store subscription stays active and keeps charging you. Similarly, closing your web account does not touch a Google Play subscription. You must cancel on the platform where you subscribed, or you will keep getting charged.

Mistake 4: forgetting to screenshot your cancellation confirmation

If Monday.com later claims you did not cancel or charges you again, your screenshot of the cancellation confirmation is your proof. This document wins disputes with your bank and with Monday.com's support team. Take screenshots at every step and email them to yourself immediately.

Mistake 5: assuming your cancellation is instant

When you cancel on Monday.com's web platform, your subscription stops immediately and you will not be charged at the next billing date. However, if you cancel via App Store or Google Play, your access stops at the end of your current billing cycle, not immediately. You keep your Monday.com access until that date, but you will not be charged after it.

Cancellation checklist before you press cancel

Use this checklist to make sure you are ready to cancel without losing data or getting charged unexpectedly:

1. Write down your next billing date from the Billing page
2. Screenshot your current plan, seat count, and pricing
3. Export all important boards to Excel format
   • Monday.com allows export to CSV from each board's menu
4. Note the platform where you subscribed (web, App Store, or Google Play)
5. Save your order number from your most recent invoice email
6. Confirm whether you are within 30 days of first purchase (refund eligibility)
7. Have your credit or debit card statement open to verify the next charge will not appear
8. Cancel on the correct platform matching where you subscribed
9. Screenshot the final cancellation confirmation and email it to yourself
10. Check your email and spam folder within 24 hours for a confirmation from [email protected]
11. Log back in after 24 hours to verify your subscription shows as Inactive
12. Monitor your bank statement for 30 days to confirm no further charges appear

Comparing Monday.com with alternatives before you cancel

If you are cancelling because Monday.com does not fit your workflow or costs too much, these alternatives may suit you better:

All these alternatives offer free tiers with no seat minimums or automatic renewal, so you can test them risk-free before committing to a paid plan. If you move to one of these tools, Stopee recommends exporting your Monday.com boards first so you can compare your data before deleting your account.

Contact information and escalation

Monday.com does not publish a Malaysia-specific cancellation address or phone number. All cancellations and support requests go through digital channels:

• Email support: [email protected] (24/7, typically responds within 24 hours)
• Support portal: support.monday.com (search "How to cancel and close your account")
• Cancellation method: Web account (Administration > Billing > Close my account), App Store, or Google Play depending on your subscription type

If Monday.com refuses to cancel your account or charges you after you cancel, escalate to:

• Your bank or credit card issuer: Request a chargeback if the charge is unauthorized. Provide your cancellation confirmation email as evidence.
• Federation of Malaysian Consumers Associations (FMCA): File a complaint if you believe Monday.com violated your rights under the Consumer Protection Act 1999. Website: fmca.org.my
• Ministry of Domestic Trade and Cost of Living (KPDNHEP): Escalate unresolved consumer disputes. Website: kpdnhep.gov.my

Final steps: keep or cancel?

Before you go ahead with cancellation, pause and ask yourself whether you really want to cancel or whether you just need a different plan. Some users downgrade to the Basic plan instead of cancelling outright, keeping access to their boards while cutting costs. Others freeze their account by not assigning any seats to it, which stops billing without deleting data.

If you are certain cancellation is the right move, follow the checklist above, export your boards, and cancel before your billing date hits. If you change your mind within 30 days, Monday.com can restore your account-just email [email protected] immediately.

Cancelling should give you peace of mind, not stress. At Stopee, we have helped thousands of consumers cancel recurring subscriptions safely and recovered refunds they did not know were available. Whether you are leaving Monday.com for a cheaper tool, a simpler interface, or a feature set that better matches your team, this guide has equipped you with every step, every warning, and every right you need. Your data is yours, your money is yours, and your cancellation is in your control. Good luck.