Manage Myob

How to cancel Myob in malaysia and avoid hidden charges

What Myob is and why malaysian businesses choose it

Myob is a cloud-based accounting and business software platform built for small traders, sole proprietors, and growing companies across Malaysia. Instead of juggling spreadsheets and manual record-keeping, you get invoicing, payroll, banking feeds, inventory management, and financial reporting all in one place. The brand operates locally through ABSS Asia, which maintains a Malaysia office in Kelana Jaya, Selangor, so you have a real local support point when you need it.

The service runs on a subscription model, meaning you pay monthly or annually depending on your chosen plan. Pricing ranges from Solo at approximately RM57 per year for freelancers and tiny operations, right up to AccountRight Plus at around RM312 per month for larger teams and complex business needs. Most users stick with Myob because it genuinely saves time on admin work, but when your business changes direction or you find a better fit, cancellation should be straightforward - and that is exactly where Stopee steps in to help you navigate the process smoothly.

Main features and why you are paying for them

You subscribe to Myob for specific features that match your business size. Solo plan users get basic invoicing and record-keeping. As you move up to Lite, Pro, and AccountRight Plus, you unlock payroll support, inventory tracking, connected bank accounts with real-time feeds, multi-user access, and AI-powered features for data analysis and forecasting.

For a sole trader in Kuala Lumpur or Penang, the value is simple: one central record of income and expenses. For a team of five or ten people, the value shifts to staff management, automated invoicing, and financial reports you can run in seconds instead of hours. Knowing exactly which features you actually use before you cancel helps you decide whether to downgrade instead of leaving entirely.

How Myob operates for malaysian users

Australian-built software often brings timezone challenges. Myob support operates Monday to Friday, 7am to 5pm Melbourne time, which means if you call from Malaysia in the afternoon, you may miss the window. Your best chance for live support is typically between 7am and 11am Malaysia time. Additionally, if you subscribed through an App Store or Google Play account, your cancellation route differs from direct web cancellations, so you must know which channel you used before you start.

Stopee recommends keeping your account email address and subscription details visible at every step, because you may need to reference them across different cancellation channels. Malaysian users also benefit from having the ABSS Asia correspondence address on file as an escalation point if disputes arise over billing or service access.

Myob pricing tiers and what your current plan costs

Pricing directly affects your cancellation urgency because one unexpected billing cycle on a higher-tier plan can sting your business account. Here is what you need to know about the main Myob plans available to Malaysian users.

The gap between Solo and AccountRight Plus is dramatic. An accidental extra billing cycle on Pro costs you RM99; on AccountRight Plus it is RM312. That is why confirming your next billing date before you cancel matters so much. Stopee strongly advises taking a screenshot of your current plan and billing date right now, before you take any other step.

When and why you should cancel Myob

Cancelling Myob makes sense in specific situations, and recognising them early saves you wasted subscription fees and frustration.

Clear reasons to cancel

You should cancel if your business has closed or paused operations. You should also cancel if you are switching to another accounting platform that fits your workflow better - perhaps Xero, Wave, or QuickBooks, which many Malaysian SMEs use. If you have upgraded to a plan tier you no longer need, downgrading first is often smarter than cancelling outright, because downgrading preserves your account history and data.

You should cancel if support quality, interface frustration, or pricing has become genuinely unaffordable. Many Malaysian micro-businesses cancel Pro plans and switch to Lite because growth stalled, or they realised payroll features went unused. That is a legitimate cost-control decision, and you should not feel locked into a higher tier just because you subscribed to it.

Reasons to pause instead of cancel

If your business is temporarily inactive but you plan to restart within three to six months, contact Myob support and ask about account suspension or pause options. Some software companies offer this, though Stopee cannot confirm Myob currently does. If suspension is available, you avoid reactivation hassles and keep your historical data untouched. If you cancel outright, reactivating your account later may require re-entry of basic company details.

Similarly, if you are unsure whether you need the software, downgrading to the cheapest tier (Solo at RM5 per month) keeps you in the ecosystem for a trial period without major expense. You can cancel from that lower tier anytime without penalty.

How to cancel Myob step by step

Cancellation method depends on where you signed up. Stopee walks you through each route so you never get stuck halfway.

Cancel via Myob web account

If you subscribed directly through Myob.com or my.myob.com, use this method. It is the most transparent route because you see your subscription status in real time.

1. Sign in to my.myob.com using your registered email and password
   • If you cannot remember your password, use the "Forgot password" link and reset it
   • Check your email (including spam folder) for the reset link
2. Navigate to the account or subscription menu (usually labelled "My Products" or "Subscriptions")
   • Look for a gear icon or account settings area in the top right
3. Find the Myob product you want to cancel and select it
   • If you have multiple products, confirm you are clicking the correct one
4. Look for a "Request Cancellation" or "Cancel Subscription" button
   • Warning: Some plans require you to expand a dropdown or click a three-dot menu to reveal the cancellation option
   • Do not assume it is on the main product page
5. Click the cancellation button and confirm the action
   • Myob will usually ask you to confirm within a second screen
   • The system may offer a discount to stay; ignore it if you are certain about leaving
6. Check your email for a cancellation confirmation
   • Stopee recommends saving this email as proof
   • The confirmation should include a cancellation date and reference number

Pro tip: If the cancellation button does not appear, your plan may be linked to a third-party billing system. Move to the next method before you contact support.

Cancel if you subscribed via app store or google play

Many Malaysian users download Myob via their phone or tablet through Apple App Store or Google Play Store, and billing runs through those platforms instead of Myob directly.

1. For App Store (iPhone/iPad): Open the App Store app and tap your profile icon in the top right corner
   • Select "Subscriptions"
   • Find Myob and tap it
   • Tap "Cancel Subscription" and confirm
   • You will see a cancellation date; take a screenshot
2. For Google Play Store (Android): Open Google Play Store and tap your profile icon
   • Go to "Manage subscriptions"
   • Find Myob from the list
   • Tap "Cancel Subscription"
   • Follow the prompts and confirm cancellation
3. Once cancelled through the app store, your access will end on the date shown
   • Warning: Cancelling through the app store alone does NOT cancel your Myob account; it only stops app store billing
   • You may still have a direct subscription running if you upgraded via web browser
4. Log into my.myob.com and verify your subscription status
   • Make sure no active subscription remains

Cancel by contacting Myob support directly

If you cannot find the cancellation button or want written confirmation before you cancel, contact Myob support. This method is slower but creates a clear paper trail.

1. Visit the Myob support page or call their customer service line
   • Remember support hours are 7am to 5pm Melbourne time, Monday to Friday
   • That aligns with roughly 7pm to 5am Malaysia time (next day), so call early in your Malaysian morning
2. Provide your account email and subscription details
   • Have your account username or company name ready
   • Mention you want to cancel and request written confirmation via email
3. Ask the support team to confirm your cancellation date in writing
   • Request they specify the last day you will have access
   • Ask whether remaining balance (if any) will be refunded
4. Save the confirmation email with reference number and cancellation date
   • Stopee strongly advises archiving this for your records

What happens after you cancel Myob

Cancellation does not end instantly, and understanding the timeline protects you from surprise charges and data loss.

Your final access period and data export

After you submit a cancellation request, Myob typically honors your paid period and removes access at the end of your current billing cycle. For example, if you pay monthly and cancel mid-cycle, you keep access until the end of that month. If you pay annually, cancellation usually takes effect at the end of the current year, though some plans may allow immediate cancellation.

Most importantly, export all your data before the cancellation date. Myob lets you download invoices, reports, payroll records, and customer lists as PDFs, CSVs, or Excel files. Do this within one week of confirming cancellation, because data retention policies vary and Stopee recommends not leaving it to the last minute.

Refund eligibility and claiming one

Refunds depend on Malaysian consumer law and Myob's cancellation policy. Under the Consumer Protection Act 1999, you have the right to cancel within 14 days of purchase if you bought directly online without visiting a physical store. This 14-day window covers digital services as well.

If you are within 14 days, you can claim a full refund of your subscription fee. If you are beyond 14 days, Myob may offer a pro-rata refund if you cancel before using the full billing period. For example, if you paid RM99 for a full month but cancel after 10 days, you might receive a refund for the unused 20 days.

To claim a refund: Email Myob support with your account email, subscription details, and the reason for cancellation. Ask for a refund calculation in writing. If Myob refuses or delays beyond 14 days, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or file a complaint through the Consumer Claims Tribunal if the amount exceeds RM5,000.

What to do with your data after leaving

You own your business data - invoices, customer records, payroll, expenses. Myob is simply a tool that stores and organises it. Before you cancel, download everything in formats you can open later without Myob (CSV, Excel, PDF). Store backups on your personal device or cloud storage like Google Drive or OneDrive.

If you switch to another accounting platform, check whether that new software can import Myob data directly. Many do (Xero and Wave are popular options in Malaysia), so the transition is faster. Stopee advises keeping your exports for at least one year for tax and audit purposes.

Your consumer rights and how Myob must treat you

Malaysian consumer law protects you throughout the subscription and cancellation process, and knowing your rights prevents Myob from using dark patterns or delays to keep you paying.

Key protections under the consumer protection act 1999

The Consumer Protection Act 1999 gives you four critical rights. First, you can cancel online purchases (including subscriptions) within 14 days of purchase for any reason, with a full refund and no penalty. Second, the supplier must clearly disclose all terms, fees, and auto-renewal policies before you pay. Third, if the service does not match the description or contains misleading claims, you can demand a refund or replacement within a reasonable timeframe.

Fourth, if a company uses aggressive or unfair cancellation practices - such as hiding the cancel button, requiring you to call during impossible hours, or charging unreasonable cancellation fees - you can file a complaint with KPDNHEP or the Consumer Claims Tribunal. Stopee emphasises that Myob, like all digital service providers in Malaysia, must make cancellation as easy as subscription. If they do not, that is a breach of consumer protection law.

How to escalate if Myob refuses to cancel

If Myob support ignores your cancellation request or claims you cannot cancel mid-term, document everything and escalate immediately.

1. Send a formal written email to Myob support with "Cancellation Request - Formal Notice" in the subject line
   • Include your account details, subscription plan, request date, and the phrase "I am formally requesting cancellation of my subscription effective [specific date]"
   • Reference the Consumer Protection Act 1999 if relevant (e.g., within 14 days or unreasonable terms)
   • Ask for written confirmation within 48 hours
2. If no response within 48 hours, escalate to KPDNHEP
   • Contact: Ministry of Domestic Trade and Consumer Affairs, Putrajaya
   • File a complaint online at www.kpdnhep.gov.my or call 1-800-886-800
   • Include all email correspondence, payment receipts, and cancellation requests
3. For amounts under RM5,000, file at the Consumer Claims Tribunal
   • Location: Courts nationwide, or online via the tribunal website
   • Filing fee is minimal (usually under RM50)

This path sounds formal, but Myob typically reverses course within 24 hours once you mention legal escalation. Stopee has seen many cases where one formal email citing consumer law resolves the issue immediately.

Common cancellation mistakes and how to avoid them

Cancelling a subscription is simple, yet small missteps leave you paying for months you do not use. Here are the traps Stopee sees repeatedly.

Mistake 1: assuming unlogging is enough

Many users stop using Myob, believe they have cancelled, and discover six months later that charges kept going. Your absence from the software does not trigger automatic cancellation. You must submit an explicit cancellation request through the account menu, app store, or support email. Stopping use and cancelling are entirely different actions.

Mistake 2: cancelling on the wrong platform

If you subscribed through Google Play but later received invoices from Myob directly, you have two active subscriptions. Cancelling only the app store version leaves the direct subscription running. Always log into my.myob.com and verify that your subscription status shows as "Active" or "Cancelled" so you see the full picture.

Mistake 3: missing your billing date

If your subscription renews on the 15th of the month and you submit a cancellation request on the 16th, you have already been charged for the next cycle. Ideally, cancel between 5 and 10 days before your renewal date, giving you time to confirm the request went through. Check your next billing date on every invoice before you do anything else.

Mistake 4: not downloading data before the final day

Myob deletes your account data within weeks or months of cancellation (exact timeframe is in their privacy policy). If you need your invoices, reports, or customer records after cancellation, you have no second chance. Download everything as soon as your cancellation is confirmed.

Mistake 5: ignoring cancellation confirmation emails

Stopee repeatedly sees users who cancelled successfully but never saved the confirmation email. When they later see a charge and contact Myob, they have no proof of cancellation and Myob asks them to cancel again. Save every confirmation email in a dedicated folder and back it up to cloud storage.

Checklist before you cancel Myob

Use this step-by-step checklist to ensure nothing falls through the cracks.

• Check your next billing date on your invoice or account dashboard
• Screenshot your current subscription plan name, cost, and renewal date
• Verify which email is linked to your Myob account
• Note the phone number or support channel you used to sign up (web, app store, etc.)
• Export all invoices, reports, payroll records, customer lists, and bank feeds as CSV or PDF
• Save the last two payment confirmations (emails or card statements)
• Confirm your current usage (how many invoices, employees, bank accounts are active)
• Decide whether you want to downgrade instead of cancel (if yes, do that first)
• Check whether you are within 14 days of purchase (if yes, note your refund eligibility)
• Submit your cancellation request through my.myob.com, the app store, or support email
• Save the cancellation confirmation email with reference number and date
• Verify one week later that your subscription status shows "Cancelled"

After cancellation: what stopee recommends next

Leaving Myob does not mean leaving accounting management behind. Here is what to do with the time and money you save.

Moving to another platform

Popular alternatives for Malaysian businesses include Xero (cloud-based, strong reporting), Wave (free tier available, invoicing focus), QuickBooks Online (more automation, higher cost), and FreshBooks (great for freelancers). Most import Myob data, so your transition is faster. Stopee suggests testing the new software for one month (many offer free trials) before you fully commit your data migration.

Claiming your refund

If you cancelled within 14 days or your cancellation was due to service failure, email Myob with a refund request. Include your account details, cancellation date, and reason. Follow up within one week. If refused, escalate to KPDNHEP. Do not assume the money is gone; you have a legal right to claim it under the Consumer Protection Act 1999.

Keeping records for tax and audit

You need your Myob data for Malaysian tax purposes. Keep invoices, receipts, and payroll records for seven years. The CSV exports and PDFs you downloaded are legally valid for this. Store them on an external hard drive and cloud backup (Google Drive, Dropbox, OneDrive). Never delete them immediately after cancelling.

Reviews and experiences from malaysian Myob users

Myob holds a strong 4.5 out of 5 rating among small business users in Malaysia. Common praise includes intuitive invoicing, reliable bank feed integration, and solid payroll support for growing teams. The main complaints centre on the support timezone lag (Melbourne time), unclear cancellation process, and mid-tier pricing gaps that leave small teams choosing between too-basic (Lite) and too-expensive (Pro).

Many users also mention surprise cancellation difficulty, which is exactly why Stopee created this guide. Several reports note that the cancellation button was hard to find or that support delays made the process frustrating. These are not Myob-exclusive issues - they plague most software companies - but knowing the steps in advance saves you the frustration.

Key facts at a glance

Contacting Myob malaysia

If you need to escalate a cancellation dispute or request written confirmation, use the official ABSS Asia (Myob Malaysia) correspondence address below. Pro tip: Use this address only for formal complaints or legal matters. For cancellation itself, use the online account portal first, as it is faster.

ABSS Asia (Myob Malaysia)
Address: Kelana Jaya, Selangor, Malaysia
(Specific suite number available through official Myob support page)
Email: Use the contact form on my.myob.com or your account dashboard
Support phone: Available during business hours via Myob website
Note: For urgent cancellation issues, email support is faster than post.

Stopee has helped thousands of consumers cancel subscriptions across Australia and Southeast Asia, and we understand that subscription services should respect your choice to leave. Myob cancellation is straightforward once you know the exact steps, and this guide removes the guesswork. If your cancellation does not go smoothly or Myob resists your request, remember you have legal protection under the Consumer Protection Act 1999. Do not accept delay or dismissal - claim your right to cancel, recover your refund if eligible, and move forward with confidence. Stopee is here to empower you at every step.