Manage Myob

How to cancel myob and protect your business data

Understanding myob and why you might want to cancel

Myob is a cloud and desktop accounting platform built for Canadian small and medium-sized businesses. Bestware (Canada) Inc., operating as Myob, offers subscription tiers ranging from Solo (mobile-only invoicing) to AccountRight Plus (unlimited payroll and inventory). The service includes bank feed integration, GST/HST reporting automation, and payroll tools that scale with your business needs.

You might choose to cancel Myob if you've found a competing platform that better fits your workflow, if your business no longer requires automated accounting, or if subscription costs no longer align with your budget. Whatever your reason, Stopee is here to guide you through every step of the cancellation process and help you understand your rights as a Canadian consumer.

Common reasons to cancel myob

Businesses often cancel when they outgrow the platform's features, switch to accounting software that integrates better with their other tools, or reduce operational complexity after scaling back. Cost is another factor-annual subscription fees can add up, especially if you're on AccountRight Plus at approximately $1,566 per year. Understanding your actual needs versus what you're paying for is essential before you commit to cancellation.

What you should do before cancelling

Before you submit a cancellation request, take time to export your business data and create local backups. Myob allows you to resubscribe within 60 days and retain your business file, but after that window closes, file retention is not guaranteed. Download your reports, invoices, and transaction history while you still have active access. This step takes 15 minutes and protects years of financial records.

Myob pricing and plan comparison

Stopee breaks down the current Myob tier structure so you can assess whether your current plan justifies its cost.

If you're on AccountRight Plus but only use basic invoicing and expense tracking, you're paying for features you don't need. Stopee recommends comparing your actual usage against your subscription tier before you cancel-sometimes downgrading to a lower plan costs less than switching platforms entirely.

Where you subscribed matters: cancellation methods

Your cancellation process depends entirely on how you purchased your Myob subscription, and this distinction is critical.

Cancelling a direct myob subscription

If you subscribed directly through Myob's website or sales team, you cancel through the My Account portal. This is the most straightforward route and gives you direct control over the process.

Cancelling through apple app store or google play

If you purchased Solo by Myob through Apple's App Store (iOS) or Google Play (Android), you must cancel through those platforms, not through Myob's website. Myob cannot cancel app store subscriptions on your behalf, even if you contact their support team directly. Each platform has its own refund and cancellation timelines, which may differ from Myob's standard policies.

Step-by-step: how to cancel your direct myob subscription

Stopee walks you through the exact process for cancelling a Myob subscription purchased directly from the company.

1. Visit Myob My Account and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email recovery link.
   • Ensure you're logged into the account associated with the subscription you want to cancel.
2. Navigate to "Manage my product" from the main dashboard.
   • Look for the product or subscription you want to cancel.
   • If you manage multiple subscriptions, select the correct one.
3. Click on the specific product, then select "Cancel subscription."
   • Myob may display a cancellation survey asking why you're leaving-this is optional feedback.
   • You can skip the survey and proceed directly to cancellation.
4. Submit your cancellation request and note the confirmation number provided.
   • Your cancellation is not final until Myob confirms it within 48 hours.
   • Save this confirmation number for your records in case disputes arise.
5. Wait for Myob's confirmation email within 48 hours.
   • Warning: Do not assume your subscription is cancelled until you receive official confirmation from Myob.
   • Check your spam folder if you don't see the email within 2 business days.
6. Verify the cancellation date and ensure no further charges occur after your current paid period ends.
   • Download all business data and reports before your access closes.
   • Mark your calendar with the final access date so you're not caught off guard.

Pro tip: Submit your cancellation at least 10 calendar days before your next billing date. Myob's standard policy requires this notice period, and submitting early prevents accidental charges. If you miss the window, contact Myob support immediately to request a refund for the unwanted renewal.

Cancelling through apple app store or google play

If you subscribed through a mobile app store, follow the platform's specific cancellation process, not Myob's.

Cancelling on apple app store

1. Open the App Store on your iOS device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Solo by Myob" or the relevant Myob subscription in your active list.
5. Tap the subscription and select "Cancel Subscription."
6. Confirm cancellation and note Apple's cancellation confirmation date.

Cancelling on google play

1. Open Google Play on your Android device.
2. Tap your profile icon and select "Payments and subscriptions."
3. Choose "Subscriptions."
4. Select the Myob subscription you want to cancel.
5. Tap "Cancel subscription" and confirm.
6. Google will show your access end date; save this for your records.

Warning: Apple and Google process refunds under their own policies, not Myob's. If you cancel within 14 days of purchase, you may qualify for a refund through Apple or Google, but this is separate from Myob's refund terms. Contact the app store directly if you dispute a charge.

What happens after you cancel: your access timeline

Cancellation is a process, not an instant event, and understanding your remaining access window is crucial for business continuity.

Your account access after cancellation

When Myob accepts your cancellation request, your future subscription renewals stop, but your account typically remains active until the end of your current paid period. If you've paid through March 31, you can access Myob's full functionality until March 31, even if you cancelled on January 15. Do not assume you lose access immediately after submission.

Data retention and reactivation window

Myob allows you to resubscribe within 60 days of cancellation and retrieve your complete business file without loss. After 60 days, Myob does not guarantee file retention, and your historical data may become inaccessible. If you think you might reuse Myob in the future, mark your calendar 60 days from your cancellation date. Stopee strongly recommends exporting your data well before this deadline as a safety net.

Accessing your data after cancellation

Even after your subscription ends, you should be able to download your reports and exported data during your final active period. Export your:

• General ledger and trial balance reports
• All invoices and payment records
• Expense and bill history
• Payroll records and employee files (if applicable)
• Bank reconciliation reports

Save these files to your computer and cloud storage (Google Drive, OneDrive, or Dropbox). This backup protects you if you need to reference old transactions for tax purposes or business disputes.

Refunds and credits: what canadian consumer law requires

Stopee breaks down your refund rights under Canadian law so you know exactly what you're entitled to claim.

Myob's refund policy

Myob processes refund and credit requests submitted through My Account within 5 business days. However, refunds are subject to Myob's terms and the circumstances of your request. Unlike some physical products, software subscriptions do not carry an automatic statutory "14-day cooling-off period" in Canada simply because you changed your mind. Refunds are granted only when:

• The product is defective or fails to perform as advertised
• A specific contract term or provincial law provides for a refund
• You cancelled within a promotional trial period (if applicable)
• You were charged due to an error or unauthorized transaction

Pro tip: If you subscribed directly through Myob and believe you're entitled to a refund, submit your request through the My Account portal immediately. Include a clear reason (e.g., "Software does not integrate with my accounting system as promised"). Myob responds within 5 business days, and documenting your request in writing creates a paper trail.

Refunds for app store subscriptions

If you purchased through Apple or Google Play, refund eligibility depends on that platform's policy, not Myob's. Apple typically allows refunds within 14 days of purchase; Google offers a 48-hour refund window. Contact Apple Support or Google Play Support directly to request a refund-Myob cannot override their decisions.

Your consumer rights under canadian law

Canada's federal Office of Consumer Affairs and provincial consumer protection laws provide baseline safeguards. While there is no universal statutory right to cancel software subscriptions for convenience, you have the right to:

• Accurate product descriptions and pricing before purchase
• Fair contract terms that are clearly displayed before checkout
• Refunds if the software is defective or materially different from advertised
• Cancellation without undue obstacles if your provincial law provides for it

Each province-Ontario, British Columbia, Alberta, Quebec, and others-has its own consumer protection act. Stopee recommends reviewing your province's legislation if Myob refuses a refund you believe is justified. For example, Ontario's Consumer Protection Act and British Columbia's Consumer Protection Act include specific provisions on cancellation rights for distance contracts.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but details matter-small mistakes can leave you paying for weeks longer than intended.

Mistake 1: cancelling after the notice deadline

Myob requires 10 calendar days' notice before your next billing date. If your renewal is March 15 and you cancel on March 12, you will likely be charged for another month because you missed the notice window. Check your billing date immediately and count backward 10 days to determine your cancellation deadline.

Mistake 2: confusing where you subscribed

You purchase through Myob's website, but you cannot cancel there if you originally bought through Apple or Google Play. Trying to cancel in the wrong place wastes time and leaves your subscription active. Dig into your confirmation email or credit card statement to confirm your original purchase source.

Mistake 3: not saving your confirmation number

After you submit a cancellation request, Myob provides a confirmation number. Many people ignore this. If a dispute arises or Myob charges you again by error, this number is your proof that you cancelled on a specific date. Save it immediately.

Mistake 4: assuming cancellation is instant

Myob takes up to 48 hours to confirm your cancellation request. During this window, your subscription is technically still active. Do not assume you're cancelled the moment you click "Submit." Only after you receive Myob's confirmation email are you truly cancelled.

Mistake 5: forgetting to export your data

After your subscription ends, Myob does not guarantee long-term access to your business files. If you need to reference invoices, tax records, or payroll data in the future, export everything now. Many businesses realize too late that they cannot access 3 years of transaction history because they didn't back up before cancelling.

Before you go: checklist for a smooth cancellation

Stopee has compiled a final checklist to ensure you don't overlook any critical step.

• Confirm where you subscribed (Myob's website, Apple, or Google Play)
• Count backward 10 calendar days from your next billing date and identify your cancellation deadline
• Export and save all business data: invoices, reports, payroll records, and GST/HST documentation
• Upload exported files to cloud storage (Google Drive, OneDrive, or Dropbox) as a backup
• Log into My Account (if cancelling directly) or your app store account
• Submit your cancellation request and save the confirmation number
• Wait for Myob's confirmation email within 48 hours
• Verify no charges appear after your paid period ends
• If requesting a refund, submit it through My Account within 48 hours of cancellation
• Mark your calendar 60 days from cancellation in case you need to reactivate and retrieve your file

Next steps: alternatives and comparison

If you're cancelling Myob because it no longer meets your needs, Stopee recommends evaluating alternatives before you fully disconnect.

Before you cancel Myob, test a competitor's free trial for 14 days. Most platforms offer trial periods that let you upload your data and verify integration with your banking and point-of-sale systems. This approach minimizes the risk of switching to a platform that doesn't work for you.

Contact information and postal cancellation option

If you prefer to cancel in writing or need proof of delivery, you can send a cancellation notice by registered mail to Myob's Canadian office. Stopee recommends registered mail because it provides tracking and a delivery confirmation that proves you cancelled on a specific date-essential if Myob disputes your cancellation later.

Myob canada mailing address

Bestware (Canada) Inc. o/a Myob [Contact your Myob support team directly for the current mailing address, as office locations may change. You can find current contact details on Myob's official website.]

When you send postal cancellation notice, include:

• Your full name and business name
• Your Myob account email address
• A clear statement: "I hereby request cancellation of my Myob subscription, effective [date]"
• Your account number (if known)
• A return address so Myob can confirm receipt

Pro tip: Send your letter by registered mail with a return receipt (Canada Post's "Proof of Delivery" service). Keep a photocopy of your letter and the receipt. If Myob later claims they never received your cancellation notice, you have documented proof.

Why stopee helps you cancel with confidence

Cancelling a subscription should be as easy as signing up. Too often, companies design cancellation processes to be confusing or deliberately difficult-a practice called a "dark pattern." Your data matters. Your time matters. Your money matters.

Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their refund rights, and protect their business records. We've seen companies ignore 10-day notice periods, demand refunds under false pretenses, and fail to honor data retention windows. Armed with clear steps, documented timelines, and knowledge of Canadian consumer law, you're empowered to cancel on your own terms.

Use this guide as your reference. Save your confirmation numbers. Export your data. Know your deadline. And if Myob pushes back on a refund or refuses to cancel, escalate to your provincial consumer protection authority-they exist to protect you. Stopee believes every business owner deserves a painless exit from software that no longer serves them.