Manage Mypthub

How to cancel Mypthub and stop your charges before the next billing cycle

What Mypthub is and why you might want to cancel

Mypthub is a subscription-based platform designed for personal trainers, fitness coaches, and small coaching businesses to manage clients, workouts, nutrition plans, and bookings in one place. It is not a consumer fitness app for general gym-goers. The service is operated by Fitii Ltd, trading as My PT Hub, with its registered office in Burgess Hill, West Sussex, United Kingdom.

Who uses Mypthub and what they pay for

If you are a fitness professional in Malaysia using Mypthub, you pay a monthly or annual subscription to access tools for client management, workout programming, nutrition planning, payment processing, live classes, and messaging. The platform offers three tiers: Starter, Premium, and Ultimate, each with different feature limits and support levels.

You may want to cancel if you have stopped coaching, migrated to a competitor platform, or discovered that the features do not match your workflow. Whatever your reason, Stopee is here to walk you through the cancellation process step by step so you do not miss deadlines or lose important data.

How Mypthub operates in malaysia

For users based in Malaysia, Mypthub provides international support only. There is no local phone line, no Malay-language support, and billing is not shown in Malaysian Ringgit (MYR). This means your bank charges foreign-exchange conversion fees on top of your subscription cost, and the amount in RM can shift each billing cycle based on the exchange rate.

Support is handled exclusively through email at [email protected] and a help centre portal. Response times vary, and there is no guarantee of same-day replies. If you are in a rush to cancel or need confirmation of your cancellation before the next charge date, start the process as early as possible.

Your cancellation rights under malaysian consumer law

Your rights as a Mypthub customer in Malaysia are protected by the Consumer Protection Act 1999 and related regulations. Understanding these rights empowers you to cancel cleanly and dispute incorrect charges if they happen.

Consumer protection act 1999 and unfair contract terms

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days from the date you receive confirmation of your subscription, provided the contract allows you to cancel within that window. This is called the "cooling-off period."

However, the cooling-off period applies only if Mypthub has informed you of the cancellation deadline in clear, understandable language before you signed up. If the terms are hidden, unclear, or not translated into English (Malaysia), you may have grounds to challenge them. Stopee recommends keeping a copy of the terms you agreed to when you signed up, as these become your legal evidence if a dispute arises.

Additionally, the Consumer Protection Act 1999 protects you from unfair contract terms. If Mypthub's cancellation policy includes punitive charges, automatic contract renewal without clear consent, or hidden fees, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) if the company refuses to cancel without penalty.

Your right to a refund and dispute resolution

If you cancel within the 14-day cooling-off period and Mypthub has already charged you, you are entitled to a refund of all charges minus any services you have actually used. If you cancel outside that window, whether you receive a refund depends on Mypthub's refund policy and your billing date. Most SaaS providers, including Mypthub, do not offer refunds for services already consumed, but they must allow you to stop future charges if you request cancellation.

If Mypthub refuses to cancel your subscription or continues to charge you after you have requested cancellation, you can file a complaint with the MDTCA or pursue a chargeback through your bank. Stopee advises keeping all email correspondence, screenshots of your account, and payment receipts as proof.

Methods to cancel your Mypthub subscription

Mypthub offers one primary cancellation method, and you should follow it carefully to ensure your request is processed and recorded.

Email cancellation is the only official method

Mypthub does not offer a "cancel" button in your account dashboard or through a self-service portal. Instead, you must send a cancellation request by email to [email protected]. This is the only method stated in their Subscription Services Agreement Section 24(j).

The lack of a self-service cancellation button is frustrating, but it also means there is a formal paper trail. Once you send an email, Mypthub must respond and acknowledge your request. This protects you if a billing dispute arises later.

How to cancel your Mypthub subscription step by step

Follow this process to cancel cleanly and ensure you do not receive another charge.

Prepare your account before you send the cancellation email

Before you email Mypthub, take these steps to protect your data and avoid regret.

1. Log in to your Mypthub account and navigate to your account settings or billing page.
2. Take a screenshot of your current plan name, pricing, and the next billing date. Include the date and time stamp in the screenshot.
   • Note the exact day your subscription renews (for example, the 15th of each month).
   • If you have already been charged this month, take a screenshot of that invoice too.
3. Export all data you may need after cancellation.
   • Download your client lists, workout templates, and nutrition plans.
   • Screenshot or save any progress photos, assessment records, or client communications.
   • Download past invoices and payment receipts from the billing section.
   • If you offer classes or live streams, record or download any content you have created.
4. Write down the email address registered to your Mypthub account.
5. Check your inbox and spam folder for any recent emails from Mypthub ([email protected] or [email protected]) to confirm the account is active and receiving messages.

Pro tip: If you have never received an email from Mypthub, send yourself a test email from Mypthub's help centre first to ensure the email chain will reach you. This prevents your cancellation email from being marked as spam.

Send your formal cancellation email

Now compose and send your cancellation request to [email protected]. This email becomes your legal evidence of when you requested cancellation.

1. Open your email client and create a new message to [email protected].
2. Use a clear subject line. Write: "Cancellation Request - [Your Full Name] - [Email Address on Account]"
3. In the body of the email, include:
   • Your full name.
   • The email address registered to your Mypthub account.
   • Your account ID (if you have it; look in your invoices or account settings).
   • The date you wish the cancellation to take effect (ideally before your next billing date).
   • A clear statement: "I request to cancel my Mypthub subscription effective immediately" (or your preferred date).
4. Do not apologise or over-explain. Keep the email short and professional.
5. Click send and keep the confirmation receipt.

Example email:

Subject: Cancellation Request - Ahmad Hassan - [email protected]

Dear Mypthub Support,

I request to cancel my Mypthub subscription effective immediately. My account email is [email protected] and my registered name is Ahmad Hassan. Please confirm cancellation and ensure no further charges are applied to my payment method.

Thank you.

Warning: Do not send your cancellation email to a general inbox or sales address if you can help it. Use [email protected] as stated in the terms. This ensures your request is logged in their support system.

Await confirmation and verify the cancellation

After you send your cancellation email, Mypthub should respond within 24 to 48 hours (though they claim 24/7 support, response times vary).

1. Check your inbox and spam folder daily for a reply from [email protected].
2. The confirmation email should include:
   • Confirmation that your subscription has been cancelled.
   • The cancellation date and effective date.
   • Confirmation that no further charges will be applied.
   • Instructions on how to download your remaining data (if applicable).
3. If you do not receive a reply within 48 hours, send a follow-up email to [email protected] with the subject: "Follow-up: Cancellation Request - [Your Name] - [Date of Original Request]"
4. Save the confirmation email in a folder or take a screenshot for your records.

Pro tip: Forward the cancellation confirmation to your personal email or store it in cloud storage (Google Drive, OneDrive). This ensures you have a permanent backup even if your primary email account is compromised.

Monitor your payment method for any further charges

Even after you receive cancellation confirmation, check your bank statement or credit card bill for the next 30 days to ensure Mypthub does not charge you again.

1. Check your account on the date your old subscription would have renewed.
2. If a charge appears after cancellation confirmation, contact your bank or card issuer immediately and request a chargeback.
3. Email [email protected] again with the subject: "Unauthorised Charge After Cancellation - [Your Name] - [Charge Date]" and include:
   • Your cancellation confirmation email.
   • A screenshot of the unwanted charge.
   • The date of the charge and the amount in MYR.
   • A request for an immediate refund.

Refund policy and what to expect after cancellation

Understanding Mypthub's refund rules helps you know whether you are entitled to money back or whether you have already used the service in full.

When you do and do not get a refund

What happens to your data after cancellation

One of the biggest concerns after cancellation is what happens to your client data, workout templates, and progress records. Mypthub's terms do not clearly state how long they retain data after your subscription ends.

Stopee strongly recommends that you download and save everything before you send your cancellation email. Once your subscription is active for a few more days after cancellation, you may lose access to download tools. If you cannot download all your data through the app, ask Mypthub in your cancellation email to send you an export of your complete account data.

Include this in your cancellation email:

"Please provide a full export of my account data, including all client information, workout templates, nutrition plans, and progress photos, before you process the cancellation."

Pricing breakdown and why cancellation saves money

Understanding Mypthub's pricing helps you calculate how much you will save by cancelling and whether you are paying a fair price.

Mypthub subscription plans and costs

Hidden costs to consider before cancelling

Beyond the subscription, Mypthub may have charged you for add-ons or extras:

• Custom domain or white-label branding upgrades.
• Extra trainer accounts or client seat overages.
• Marketplace tools or integrations.
• Payment processing fees (percentage per transaction).

When you send your cancellation email, ask for an itemised invoice of all charges from the past 12 months. This helps you spot any surprise costs or recurring add-ons you forgot you subscribed to. If you were charged for something you did not authorise, include that in your refund request.

What to do if Mypthub refuses to cancel

Most cancellations go smoothly, but if Mypthub ignores your request, delays the cancellation, or continues to charge you, you have escalation options.

Escalation steps if support does not respond

If Mypthub does not reply to your cancellation email within 72 hours, take these steps:

1. Send a second email to [email protected] with the subject: "URGENT: Escalation - Cancellation Request Unresponded [Your Name]" Include your original cancellation email and the date you sent it.
2. Contact Mypthub through alternative channels if available:
   • Visit mypthub.com and look for a "Contact Us" or "Support" page to find phone or chat options.
   • Check your original signup email or invoice for any alternative support contact.
3. If still no response after 5 business days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at mdtca.gov.my or call 1-300-886-800 (toll-free from Malaysia).
4. Simultaneously, contact your bank or credit card company and dispute any charges made after your cancellation request date. Provide them with copies of your cancellation emails.

Using consumer protection leverage

Under the Consumer Protection Act 1999, if Mypthub refuses to cancel without justification or continues charging after you have requested cancellation, you can invoke formal dispute resolution:

• File a complaint with the MDTCA. They can investigate unfair trading practices and order Mypthub to refund you.
• Contact the Federation of Malaysian Consumers Associations (FOMCA) for advice on escalation.
• If the amount is significant, consider small claims court or hire a consumer lawyer to send a formal cease-and-desist letter.

Warning: Mypthub operates from the United Kingdom, which complicates enforcement. However, if they continue to charge your Malaysian payment method after you have requested cancellation, your bank can reverse those charges, and you can escalate to the Central Bank of Malaysia (BNM) if your bank refuses to help.

Common cancellation mistakes and how to avoid them

Many people accidentally delay their cancellation or lose their proof of request because they skip important steps. Here are the pitfalls to watch for.

Mistakes that delay or complicate cancellation

• Sending the cancellation email to the wrong address. If you email a sales or info address instead of [email protected], your request may never reach the cancellation team. Always use [email protected].
• Not taking screenshots of your account before cancelling. Once your subscription ends, you may lose access to download your data. Capture everything first.
• Assuming a cancellation is done without written confirmation. If Mypthub does not send you a confirmation email, they may not have processed the cancellation. Wait for confirmation in writing before you trust that it is done.
• Not checking your bank statement after cancellation. Some companies charge again by mistake. Monitor your account for at least 30 days after cancellation confirmation.
• Deleting cancellation emails or forgetting the date you cancelled. Keep all emails in a dedicated folder. If a charge dispute arises, the email timestamp is your proof.
• Cancelling too close to the renewal date. If your subscription renews on the 15th and you cancel on the 14th, you may still be charged. Cancel early in the cycle to be safe.

What to do if you accidentally cancelled and want to reactivate

If you realise you cancelled too soon and want to restart your Mypthub subscription, you can reactivate quickly.

1. Email [email protected] immediately with the subject: "Reactivation Request - [Your Name]"
2. Explain that you cancelled in error and request to reactivate your subscription.
3. Depending on how long ago you cancelled, your data may still be recoverable. Ask Mypthub to restore your account and confirm any data loss.

Stopee recommends thinking carefully before you cancel, especially if you are actively coaching clients through the platform. A few hours of hesitation now can prevent a scramble later.

Your cancellation checklist

Use this checklist to ensure you have covered every step before you cancel and after.

Pre-cancellation tasks

• [ ] Log in to your Mypthub account and confirm it is active.
• [ ] Screenshot your current plan name, price, and next billing date.
• [ ] Download all client data, workout templates, and nutrition plans.
• [ ] Screenshot or export progress photos and assessment records.
• [ ] Download all past invoices and payment receipts.
• [ ] Write down the email address on your account.
• [ ] Check that you can receive emails from [email protected] (send a test if needed).
• [ ] Review Mypthub's terms at mypthub.com/terms to confirm cancellation rights.

Cancellation tasks

• [ ] Compose a clear, professional cancellation email to [email protected].
• [ ] Include your full name, account email, and requested cancellation date.
• [ ] Send the email and save the confirmation receipt.
• [ ] Wait for a response within 24-48 hours.
• [ ] Forward the cancellation confirmation to your personal email or cloud storage.
• [ ] Note the cancellation date in your calendar.

Post-cancellation tasks

• [ ] Monitor your bank statement for the next 30 days.
• [ ] Check for any charges on your scheduled renewal date.
• [ ] If an unwanted charge appears, contact your bank immediately.
• [ ] Keep all cancellation-related emails in a safe folder for 12 months.
• [ ] If you need to pursue a refund, gather all documentation and contact MDTCA if necessary.

Should you cancel Mypthub or find an alternative

Before you commit to cancellation, consider whether Mypthub truly is not right for you or whether a simple fix might keep you satisfied.

Reasons to keep your subscription

• You coach a growing number of clients and the platform scales with you.
• Your clients are already onboarded and familiar with the app.
• You use live streams, automated check-ins, or other advanced features regularly.
• The per-client cost is lower than hiring an assistant to manage bookings manually.
• You have invested time building workout and nutrition templates that are hard to replicate elsewhere.

Reasons to cancel and switch

• You have stopped coaching or significantly reduced your client base.
• A competitor platform offers better features at a lower price.
• Customer support is unresponsive or unhelpful for your needs.
• The lack of Malay-language support and local payment options creates friction.
• You are paying for features you do not use (e.g., live streams if you only write programs).
• Foreign exchange conversion and international billing add hidden costs.

How stopee helps you cancel with confidence

Cancelling any subscription can feel daunting, especially when a company does not offer a self-service button or when you are unsure of your rights. That is exactly why Stopee exists. Stopee provides step-by-step guidance, consumer law insights, and escalation strategies to help thousands of people cancel unwanted services cleanly and without stress.

Whether you are cancelling Mypthub because you have moved to another platform, wound down your coaching practice, or simply want to cut costs, Stopee walks you through every stage. We flag common mistakes, explain your rights under Malaysian consumer law, and ensure you have documentation to back up your cancellation request if a dispute arises.

Your time and money matter. By following this guide, you avoid surprise charges, preserve your data, and get confirmation in writing. Stopee has helped thousands of consumers cancel similar services, and we are confident that you will navigate this process smoothly too.

Mypthub contact information and registered office

Keep these details for reference when you need to contact Mypthub or escalate a cancellation dispute.

Official Mypthub contact methods

Next steps after reading this guide

You now have all the information you need to cancel Mypthub successfully. Start by downloading your data and taking screenshots of your account. Then compose a clear, professional cancellation email to [email protected]. Monitor for confirmation, and keep all documents safe for at least 12 months.

If you encounter delays or refusals, escalate to the MDTCA or your bank. Your consumer rights in Malaysia are strong, and companies must respect cancellation requests made in good faith. Stopee remains here as your resource whenever you need clarity on cancellations, consumer rights, or subscription disputes. Cancel with confidence, and do not hesitate to reach out to Stopee if you face any roadblocks along the way.