Manage Mypthub

How to cancel mypthub in new zealand and understand your rights

What mypthub is and who it serves

Mypthub is a cloud-based platform that connects personal trainers, coaches and their clients in one space. If you are a trainer or coach, you use it to manage clients, schedule sessions, deliver workout and nutrition programmes and handle messaging. If you are a client, you receive and track workouts and progress directly from your coach through the same platform.

The service integrates with popular fitness apps and payment systems, offering subscription plans with access via web and mobile. It is popular among independent trainers, small fitness studios and online coaches who want to automate client management without juggling multiple tools.

Who uses mypthub

Coaches and trainers rely on Mypthub to scale their client base. Clients use it to stay accountable and track their fitness journey in real time. If you have decided it no longer fits your needs, Stopee is here to guide you through a clean, straightforward cancellation process.

Why you might cancel

Life and fitness priorities change. You might cancel because you have paused your coaching business, your clients prefer another platform, you are moving to a competitor tool, or the cost no longer aligns with your use. Whatever your reason, you deserve a simple path out.

Your consumer rights in new zealand

Before you cancel, understand what New Zealand law protects you. The Consumer Guarantees Act 1993 gives you rights even when cancelling a subscription service.

What the law says about subscriptions

Under the Consumer Guarantees Act, services supplied to you must be rendered with due care and skill, be fit for purpose and be delivered within a reasonable time. If Mypthub fails to deliver these standards, you may have grounds to request a refund or dispute unfair cancellation terms, even if the contract says otherwise.

Additionally, if you are a consumer (not a business), you have a 14-day cooling-off right if you signed up online. This right applies unless Mypthub explicitly states in their terms that digital goods cannot be refunded once accessed. Check your subscription agreement carefully.

If mypthub refuses to help

If you encounter resistance, contact the Commerce Commission or the Disputes Tribunal. Stopee recommends keeping all correspondence (emails, screenshots of cancellation requests) in case you need to escalate. The Commerce Commission (comcom.govt.nz) handles unfair contract terms and misleading conduct; the Disputes Tribunal (disputes.govt.nz) handles claims under NZD 15,000 and can award refunds.

How to cancel mypthub step by step

Cancellation can happen through your web account, email or via your app store subscription settings. The method you use depends on how you originally subscribed.

Cancel via the web app (fastest method)

If you subscribed directly through Mypthub, use the web dashboard. This is the quickest route and generates an immediate confirmation.

1. Log into your Mypthub account at mypthub.net using your email and password.
   • If you have forgotten your password, click "Forgot password?" on the login screen and reset it first.
2. Navigate to Settings, then select General.
   • Look for a "Manage Subscription" or "Billing" option in the menu.
3. Scroll to the bottom of the page and find the "Cancel subscription" or "Request cancellation" button.
   • Some accounts may display a link instead of a button. Click it.
4. Follow the on-screen prompts and confirm your cancellation request.
   • Mypthub may ask why you are leaving. Your answer is optional, but feedback helps them improve.
5. Save or screenshot the confirmation email or reference number that appears.
   • Pro tip: Mypthub support sends a confirmation to your email address. If you do not receive it within 5 minutes, check your spam folder or contact support@mypthub.net to confirm receipt.

Cancel by email if web access fails

If you cannot access your account or the web cancellation button does not work, email support directly. This method is slower but creates a paper trail.

1. Send an email to support@mypthub.net from the email address linked to your Mypthub account.
   • Include your full name, account email and a clear statement: "I request immediate cancellation of my Mypthub subscription."
2. Mypthub typically responds within 2 to 5 business days.
   • Warning: Do not assume cancellation has happened until you receive written confirmation from support. A request is not a cancellation.
3. Reply to their confirmation email to acknowledge receipt.
   • Keep this thread safe in case you need proof later for a refund dispute or Consumer Guarantees Act claim.

Cancel if you subscribed via apple app store or google play

If you signed up through an app store, you must cancel through that store, not through Mypthub itself. Mypthub does not handle these cancellations.

1. For Apple App Store (iPhone or iPad):
   • Open the App Store app, tap your profile icon (top right), then "Subscriptions".
   • Find Mypthub and tap "Manage".
   • Select "Cancel Subscription" and confirm.
2. For Google Play (Android):
   • Open Google Play, tap your profile icon, then "Manage subscriptions".
   • Find Mypthub, tap it, then select "Cancel subscription".
   • Follow the on-screen confirmation.
3. After cancelling through the app store, email support@mypthub.net to notify them and request confirmation that your account is fully closed.
   • Pro tip: App store cancellations sometimes leave your account active on Mypthub. A courtesy email ensures nothing slips through.

What happens immediately after you cancel

Cancellation stops future charges but does not always revoke immediate access. Understanding the timeline prevents unwanted surprises.

Your access timeline

Mypthub typically allows you to keep your account and data until the end of your current billing cycle. For example, if you cancel mid-month on a monthly plan, you keep access until the last day of that month.

Check your account settings or cancellation confirmation email for the exact expiry date. If the date is unclear, email support@mypthub.net and ask for the precise access end date in writing.

What happens to your data

Your account data (client list, workouts, nutrition plans, messages) normally stays linked to your account after cancellation. This is convenient if you later resubscribe, as your history remains intact. However, if you want your data deleted permanently, you must request this separately.

Email support@mypthub.net with the subject "Request permanent data deletion" and include your account email. Ask for confirmation once deletion is complete. Keep the confirmation email for your records.

Refunds: what mypthub's policy says and your legal options

Mypthub's subscription terms state clearly: "Supplier does not provide credits or refunds for fees already due or paid." Early termination does not automatically entitle you to a refund under their standard policy. However, New Zealand consumer law may override this.

Mypthub's stated refund policy

According to their Subscription Services Agreement, refunds are not given for past payments or early cancellation. If you pay for a full month and cancel on day 15, Mypthub will not refund the remaining 15 days under their policy.

The one exception: if you are a coach using Mypthub to manage client payments, you can refund individual client payments via Stripe by logging into your Stripe dashboard, finding the transaction and issuing a refund. This refunds the client, not your own Mypthub fees.

When you may qualify for a refund under NZ law

The Consumer Guarantees Act and the 14-day cooling-off right override unfair contract terms in certain situations.

• If you signed up online and have not actively used the service (or used it minimally) within 14 days, you may have a cooling-off right to cancel and recover payment. Mypthub's terms do not explicitly waive this right, so you have grounds to claim it.
• If Mypthub failed to deliver the service as promised (the app was unavailable, features did not work, or support was unresponsive), the service was not fit for purpose under the Consumer Guarantees Act. Stopee recommends requesting a partial or full refund on these grounds.
• If you are a business that subscribed but Mypthub is not a registered business under the Consumer Guarantees Act, you have fewer protections. However, you can still pursue a claim if the service was materially misrepresented.

How to request a refund if you believe you have a claim

Do not assume Mypthub will refuse. Send a formal refund request first.

1. Email support@mypthub.net with the subject: "Refund request under Consumer Guarantees Act 1993".
   • Include your account email, subscription dates and a clear reason (e.g. "Service was not fit for purpose because [specific issue]" or "I cancelled within 14 days of signup").
2. Give Mypthub 10 business days to respond. If they refuse or ignore you, escalate to the Disputes Tribunal (disputes.govt.nz).
   • The Disputes Tribunal handles claims up to NZD 15,000 and often rules in favour of consumers on fairness grounds, even if the company's contract says otherwise.
3. Gather evidence: screenshots of the service not working, emails showing you requested help, bank statements showing the charge.
   • This evidence strengthens your case if you escalate to the Tribunal or Commerce Commission.

Mypthub pricing and plan overview

Understanding the cost structure helps you decide whether to cancel or downgrade to a cheaper plan instead.

Current pricing in new zealand dollars

Should you cancel or downgrade instead?

Before you cancel, consider downgrading to the Starter plan (NZ$34 per month). If you only use Mypthub occasionally or have one or two active clients, Starter covers your needs at a fraction of the cost. You keep your data, your clients can still access their programmes and you avoid the refund hassle.

To downgrade, log into Settings, select Manage Subscription and choose a lower-tier plan. Stopee often sees clients downgrade instead of cancel, which preserves their account and saves money.

Common mistakes to avoid when cancelling

Cancellation feels straightforward, but small oversights can delay confirmation, leave your account active or cost you money. Here are the traps Stopee sees most often.

Not confirming the exact access end date

You cancel on the 20th of the month, but assume access ends immediately. In reality, you have access until the 30th or end of the next billing cycle. Then an unexpected charge hits on the 1st because you thought you were already off the plan. Always ask support for the exact date in writing.

Cancelling through the app store but not notifying mypthub

App store cancellations sever the payment link but may leave your account sitting on Mypthub's servers. Support does not always know the payment source has been cancelled. Email support@mypthub.net after cancelling through the app store to confirm your account closure.

Assuming a cancellation request equals a cancelled account

Requesting cancellation is not the same as being cancelled. Mypthub must confirm it. If you do not receive a confirmation email within 5 business days, your cancellation may have been lost. Follow up immediately.

Deleting the confirmation email

Keep every cancellation confirmation, support email and refund correspondence. If Mypthub later charges you or disputes your cancellation date, these emails are your proof. Store them in a safe folder or print them.

Not requesting data deletion if you want to disappear

Cancellation keeps your data on file. If you want Mypthub to forget you entirely (for privacy or compliance reasons), you must request permanent deletion separately. This is your right under the Privacy Act 2020. Include this in your cancellation email: "Please delete all personal data linked to my account once the subscription ends."

Your cancellation checklist

Use this checklist to ensure nothing is missed during your cancellation.

• Verify the exact access end date from your account or confirmation email.
• Download any workout templates, client data or nutrition plans you want to keep (export as PDF if Mypthub offers it).
• Notify your clients before access ends, providing your new contact details if you have moved to another platform.
• If you are on an annual plan, confirm whether cancellation is allowed mid-contract or whether you must wait for renewal.
• Check your bank or credit card statements 5 to 10 days after cancellation to confirm no further charges appear.
• If cancelling via app store, email support@mypthub.net to confirm account closure.
• Save all confirmation emails and support correspondence for 12 months in case a dispute arises.
• If refund-eligible under NZ law, submit your refund request within 14 days of cancellation.

Contacting mypthub support and escalation

If your cancellation stalls, you need to know where to escalate. Mypthub has limited physical contact options, but here is what is available.

Primary contact channels

Email is your best tool: support@mypthub.net. Mypthub does not appear to maintain a New Zealand office or postal address. Their registered office is in the United Kingdom, which means any formal complaints or legal notices must be sent to their UK address (check their legal page for the exact address, or ask support to provide it).

Response time is typically 2 to 5 business days. If you do not hear back within a week, follow up with a second email referencing your original request and include "URGENT" in the subject line.

If mypthub does not respond or refuses to help

You have two escalation paths in New Zealand:

• The Disputes Tribunal (disputes.govt.nz) handles complaints involving payments, unfair contract terms and service failures up to NZD 15,000. You can file a claim online free of charge. The Tribunal often sides with consumers on fairness grounds even if the company's contract says otherwise. Stopee recommends this route for refunds.
• The Commerce Commission (comcom.govt.nz) investigates misleading advertising, unfair contract terms and anti-competitive conduct. If Mypthub's terms are genuinely unfair or their marketing was deceptive, the Commission can investigate and issue a compliance order.

Keep all correspondence in case you need to provide it to either body. Stopee has helped thousands of consumers navigate these escalation paths successfully.

Summary: your cancellation decision

Cancelling Mypthub is straightforward if you follow the right steps. You have three cancellation methods (web, email, app store), your access extends to the end of your billing cycle and New Zealand law gives you stronger protections than Mypthub's contract suggests. A refund is not guaranteed under their policy, but you may qualify for one under the Consumer Guarantees Act if you are within 14 days of signup or the service failed to meet your needs.

Before you cancel, confirm the exact end date, export any data you want to keep and notify your clients. If Mypthub resists your cancellation or refuses a valid refund claim, escalate to the Disputes Tribunal at disputes.govt.nz. Stopee is committed to helping you take control of your subscriptions and your money. Whether you cancel today or downgrade to a cheaper plan, you now know your rights and your next steps.