Manage Novread

How to cancel Novread and stop weekly charges in malaysia

What Novread is and why you might want to cancel

Novread is a digital reading subscription service that offers access to a library of fiction stories, primarily supernatural romance and serial content, on a recurring weekly billing cycle.

Novread as a paid reading app

Novread operates as a subscription-based reading platform rather than a traditional e-book store where you buy individual titles. The primary pricing plan available to Malaysian users is a weekly unlimited membership at approximately RM71 (USD $14.99) per week. This is not a one-time purchase - your card will be charged automatically every 7 days unless you actively cancel before the next billing date.

Many users in Malaysia feel trapped by Novread because the service does not clearly display cancellation options or explain what happens to your reading access after you cancel. When you are paying RM71 weekly without visible cancel buttons or transparent refund policies, understandably you worry about being charged again without warning.

What you are actually paying for

When you pay Novread's weekly fee, you are paying for ongoing access to their story library during that 7-day period. You do not own the content. If you cancel, your access to premium stories and locked chapters will end once your current billing cycle closes, though Novread does not clearly spell out this post-cancellation access policy on their public terms page.

This is the critical difference: you are renting reading access, not purchasing books. That means every 7 days, you will be charged again unless you cancel before your renewal date arrives.

How Novread charges malaysian users

Novread does not maintain a dedicated Malaysian customer service phone line, local postal address, or published live chat support. The only confirmed contact method is their email address at [email protected], and published support hours are not available.

Because Novread is a cross-border digital service, you may see billing descriptions from your app store (Apple App Store or Google Play) rather than directly from Novread. Your bank will convert the USD charge into Malaysian ringgit at the exchange rate on your billing date. This layered billing structure makes it even more important to know exactly where your subscription is active so you cancel through the correct channel.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you cancel digital services, and Stopee encourages you to understand these rights before taking action.

What the consumer protection act 1999 says about cancellations

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (including digital subscriptions) within 14 calendar days of purchase without penalty or refund deduction. This 14-day cooling-off period applies to Novread subscriptions purchased online, whether through the Novread website or an app store.

If you are within 14 days of your initial purchase and you cancel, you are entitled to a full refund. Novread cannot charge you a cancellation fee, demand payment for content already accessed, or delay your refund beyond 14 days.

What happens after the 14-day cooling-off period

After 14 days, you lose the automatic cancellation right, but you can still cancel your subscription at any time. However, Novread is not required to refund charges from weeks after the initial 14-day window closes, because you have chosen to continue using their service by not cancelling earlier.

If Novread refuses to cancel your subscription or continues charging after you have explicitly cancelled, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or lodge a formal complaint with the Consumer Claims Tribunal if the amount disputed is under RM10,000.

Pricing and subscription options for malaysian users

Understanding exactly what you are paying each week is the foundation of a clean cancellation, and Stopee has gathered the confirmed pricing data available to Malaysian subscribers.

Note that Novread's pricing is weekly, not monthly or annual. This means you are charged 52 times per year if you remain subscribed, making RM3,692 the true annual cost if you do not cancel. Many users underestimate this expense because they focus on the single RM71 charge rather than the cumulative total.

How to cancel Novread without missing your cancellation deadline

The cancellation process for Novread is not straightforward because the service does not publish visible cancel buttons on its main website, and the exact cancellation steps depend on where you subscribed.

Identify where you subscribed first

Before you attempt to cancel, you must identify the billing source. Open your bank statement or payment app and look at the merchant name on your most recent charge. You will likely see one of these three:

• A direct charge from Novread or a payment processor branded with Novread's name
• A charge from Apple (iTunes / App Store)
• A charge from Google Play (Android)

Each source requires a different cancellation method. If you cancel through the wrong channel, your subscription will remain active and you will be charged again.

Cancel a web or direct subscription with Novread

If your bank statement shows a charge directly from Novread or a Novread payment processor, follow these steps to cancel through their website:

1. Open the Novread website (novread.com) and log in to your account using your email and password
   • If you cannot remember your password, select "Forgot Password" and reset it before proceeding
2. Navigate to your Account settings (often labelled "Account," "Profile," or "Settings" in the top menu)
   • Look for a "Subscription," "Membership," "Billing," or "Plans" section
3. Locate your active subscription plan and select "Manage," "Edit," or "Cancel"
   • If you see a "Pause" option before cancel, you can pause for up to 3 months instead of cancelling immediately if you want to keep your account
4. Read any retention offer or warning message, then confirm cancellation
   • Warning: Novread may display a discounted renewal offer (e.g., "3 weeks for RM35") to discourage you from leaving. If you do not want to stay, ignore this and proceed to cancel
5. Take a screenshot of the cancellation confirmation screen or save the confirmation number provided
   • If no confirmation screen appears, check your email within 5 minutes for a cancellation receipt from [email protected]
6. Verify that your next billing date has been removed or changed to "Cancelled" in your account page
   • Pro tip: Log out and log back in 10 minutes later to confirm the cancellation has taken effect. If the renewal date is still showing, your cancellation did not process

If you cannot find a cancel button after logging in, or if your account page does not show subscription settings, email [email protected] with your account email address and a request to cancel immediately. Include the date of your last charge and ask for written confirmation once the subscription is terminated.

Cancel if you subscribed through apple app store

If your bank statement shows "Apple iTunes," "Apple.com," or "App Store" as the merchant, your subscription is managed through Apple, not Novread directly. Follow these steps to cancel on iPhone, iPad, or Mac:

1. Open the Settings app on your iPhone or iPad, or the App Store app on your Mac
   • On Mac, click the App Store menu in the top left, then select "Account Settings"
2. Tap or select your name / Apple ID account (usually at the top)
   • On iPhone, select "Account" then "Subscriptions"
   • On Mac, look for "Subscriptions" in the Account Settings window
3. Find and tap "Subscriptions" from the menu that appears
   • You will see a list of all active and expired subscriptions
4. Select "Novread" from the subscriptions list
   • If you have multiple subscriptions, scroll down to find it
5. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Edit," select it, then choose "Cancel" from the next screen
6. Confirm the cancellation on the final confirmation screen
   • Apple will send you a cancellation email to your Apple ID email address within a few minutes

Your Apple App Store subscription will end at the close of your current billing period. You will not be charged for the following week, but you may retain access to Novread content until your paid period expires (your access does not cut off immediately after cancellation).

Cancel if you subscribed through google play

If your bank statement shows "Google Play" or "Google Australia" (or another region), your subscription is managed by Google, not Novread. Cancel through Google Play on any Android device or computer:

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser on your computer
   • If using a browser, log in with the Google account linked to your Novread subscription
2. Tap or click the profile icon (top right corner of the screen)
   • On the Play Store app, this is usually a circular icon with your initials or profile picture
3. Select "Subscriptions" or "Manage Subscriptions" from the menu
   • You will see all active subscriptions linked to your Google account
4. Find "Novread" in the list and tap or click it
   • If you do not see Novread listed, scroll down or use the search function
5. Select "Cancel Subscription" or "Unsubscribe"
   • Google may display a discount or retention offer; ignore this if you want to leave
6. Confirm cancellation on the final screen
   • Google will send a confirmation email to your Google account email address

Google Play cancellations take effect at the end of your current billing period (usually within 24 hours of confirmation). Your access to Novread will end on your next renewal date, not immediately.

Refunds and what to expect after you cancel

Refunds for Novread subscriptions are governed by both the Consumer Protection Act 1999 and the platform (Apple, Google, or Novread directly) through which you paid, and Stopee breaks down exactly what you can recover.

Refunds within the 14-day cooling-off period

If you purchased your Novread subscription fewer than 14 days ago and you cancel now, you are entitled to a full refund under the Consumer Protection Act 1999. The refund should be issued to your original payment method within 14 calendar days of cancellation.

Contact [email protected] immediately with your cancellation request and state that you are exercising your 14-day cooling-off right. Include your account email, the purchase date, and the charge amount. Novread must process your refund without asking why you are cancelling or deducting any access fees.

If Novread does not refund you within 14 days, escalate to your bank or card issuer and request a chargeback. Provide them with your cancellation email and the 14-day refund policy reference from the Consumer Protection Act 1999.

Refunds after the 14-day period

After 14 days, Novread is not legally required to refund charges for weeks you have already used the service. However, if you cancelled before your current billing cycle ended, you may be eligible for a pro-rata refund (a partial refund for the unused portion of the current week).

For example, if you were charged RM71 on a Monday and cancelled on a Wednesday (3 days into your 7-day cycle), some services will refund you for the remaining 4 days. Novread's refund policy does not clearly state whether they offer pro-rata refunds, so email [email protected] and ask directly. Provide your cancellation date and the date of your last charge.

Verifying your cancellation in your bank statement

After you cancel, monitor your bank statement for the next 14 days to confirm no further charges appear. Set a calendar reminder for 8 days after your cancellation to check your statement, because that is when your next weekly charge would normally post.

If a charge appears after you cancelled, take a screenshot immediately and contact your bank's dispute team. You have the right to initiate a chargeback for unauthorised charges on a cancelled subscription.

Common mistakes that trap malaysian users when cancelling Novread

Cancelling feels simple in theory, but many users make a single mistake and end up charged again the following week, so Stopee shows you the traps to avoid.

Mistake 1: cancelling in the wrong place

The most expensive mistake is cancelling through the Novread website when your subscription is actually managed by Apple or Google. If you do this, your Novread account closes but the App Store or Google Play subscription remains active, and you will be charged again on your renewal date.

Always check your bank statement first to identify the merchant name, then cancel through that exact source. If you subscribed through the Novread app but see Apple or Google charges on your statement, cancel through Apple or Google, not the Novread website.

Mistake 2: confusing cancellation with pause

Some platforms offer a "pause" option before cancellation. Pausing your subscription temporarily stops charges for 30 days, but the subscription remains active and will resume billing after the pause expires. If you want to leave permanently, select "Cancel" not "Pause."

Pro tip: If you are unsure whether you clicked cancel or pause, log back into your account 10 minutes later. If you see a resume date or a paused status, you paused instead of cancelling. Go back and cancel immediately.

Mistake 3: not saving your cancellation proof

If Novread disputes that you cancelled (or your bank disputes a chargeback), you will need written evidence. Screenshot the cancellation confirmation screen on the day you cancel, or save the confirmation email from Apple, Google, or Novread. Store these files on your computer or phone.

Without proof, it becomes your word against the company's, and your bank may refuse to refund a disputed charge if you cannot show evidence of cancellation.

Mistake 4: not checking for promotional offers or hidden terms

When you open your cancellation screen, Novread or the app store may display a discount offer like "Stay for 3 weeks at RM35 instead of RM71" or "Pause for 2 weeks free." These are retention tactics designed to keep you subscribed. If you want to cancel, ignore these offers and proceed to the final cancel button.

Your cancellation checklist for Novread

Use this checklist to ensure your cancellation is complete and you will not be charged again, because Stopee wants your cancellation to be final and clean.

• Identify the merchant on your latest bank charge (Novread, Apple, or Google Play)
• Log into your Novread account and check your subscription renewal date
• Screenshot your current plan and renewal date before cancelling
• Navigate to the correct cancellation page (Novread, Apple, or Google)
• Click cancel and read any retention offers, then confirm you want to leave
• Save the cancellation confirmation screen or email receipt
• Log out and log back in 10 minutes later to verify cancellation is active
• Check your bank statement every 2 days for 14 days to confirm no new charges
• If charged after cancellation, contact your bank and request a chargeback within 60 days

Customer support contact information for Novread malaysia

If you encounter trouble cancelling or need to escalate a refund request, you can contact Novread or file a formal complaint with Malaysian consumer authorities.

Direct contact with Novread

Email: [email protected]

When you email, include your account email address, the date of your last charge, and a clear statement that you want to cancel immediately. Request a written confirmation of cancellation. Allow 5 business days for a response. If you do not hear back within this time, proceed to escalate to Malaysian authorities.

Malaysian consumer protection authorities

If Novread refuses to cancel or refunds your complaint, you can lodge a formal complaint with:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): Visit mdtcc.gov.my or call 1-800-80-6842 (toll-free in Malaysia). File a written complaint with details of your cancellation attempt and any response from Novread.
• Consumer Claims Tribunal: If the disputed amount is under RM10,000, you can file a claim at the Consumer Claims Tribunal in your state. You do not need a lawyer. Visit the tribunal website or contact your nearest MDTCA office for filing instructions.

Escalation through your bank or app store

If Novread continues charging after you cancelled, your bank or app store (Apple or Google) can investigate and reverse charges. Contact your bank's customer service or the app store's support team and explain that you cancelled but were charged anyway. Provide your cancellation proof and ask for a refund or chargeback.

Comparing subscription services to help you decide if Novread is worth keeping

If you are on the fence about cancelling, this comparison shows how Novread stacks up against similar reading platforms available to Malaysian users.

As you can see, Novread's weekly billing (RM71 per week = RM3,692 per year) is significantly more expensive than comparable monthly services. Kindle Unlimited, Scribd, and Wattpad Premium all offer wider content variety at a fraction of Novread's annual cost. If you are cancelling because of price, consider switching to one of these alternatives instead.

Why you should cancel Novread now if you are not reading regularly

If you subscribed to Novread on impulse, during a free trial that auto-converted to a paid plan, or because of a promotional offer, and you have not logged in to read for more than a week, cancelling today will save you thousands of ringgit over the next year.

The RM71 weekly charge compounds quickly. After just 4 weeks, you will have spent RM284. After 12 weeks, RM852. If you leave your subscription active for a full year without cancelling, you will spend RM3,692 on an app you barely use. The cost of action - spending 5 minutes to cancel - is zero. The cost of inaction is RM71 every single week.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover refunds, and your situation is exactly what we solve. Log in to Novread or your app store right now, identify where you subscribed, and follow the cancellation steps above. You have every right to stop being charged for a service you do not want, and Malaysian consumer law backs you up.

If you encounter any difficulty cancelling, or if Novread refuses to process your cancellation or refund, Stopee is here to guide you through escalation to your bank or the Consumer Claims Tribunal. Your cancellation should be simple, final, and free from obstruction. Take action today and stop the weekly charges.