Manage Passion.Io

How to cancel Passion.Io and protect your content before charges restart

What Passion.Io is and why malaysian creators are cancelling

Passion.Io is a software-as-a-service (SaaS) platform that lets creators build branded learning apps without writing code. You pay a recurring monthly or annual subscription to access app-building tools, video hosting, community features, and monetisation systems. The service is operated by Independence284 Inc., a company registered in Delaware, USA, which means your contract is governed by US terms - but as a Malaysian consumer, you still have rights under local law.

The platform attracts course creators, membership builders, and online educators who want to package their content into a mobile app. What many users don't realise until they want to leave is that Passion.Io is not a one-time purchase. It auto-renews at the end of each billing cycle, and if you don't cancel before your renewal date, you'll be charged again. This is why understanding your exact cancellation deadline matters so much.

Understanding what you're paying for as a malaysian user

In Malaysia, Passion.Io doesn't publish prices in ringgit. Pricing appears in USD on their website, so you convert to MYR at the current rate (roughly 1 USD = 4.72 RM). The Launch plan costs approximately RM562 per month or RM467 per month if billed annually. Higher tiers like Growth and Expand add more subscribers, video limits, branding customisation, and automation tools.

When you cancel, you don't just lose software access. Your branded app goes offline, your videos may become inaccessible, and any member data or push notification workflows stop working. If your business depends on Passion.Io, losing access without proper export and backup means losing customer relationships and content. That's why Stopee recommends you back up everything before you submit a cancellation request.

Why malaysian users typically cancel Passion.Io

Cost is the primary reason. At RM562 monthly, Passion.Io is an investment many creators can't sustain if their course or membership doesn't generate enough revenue. Others switch to cheaper alternatives like Kajabi or Teachable. Some users cancel because they built their app but don't need the ongoing subscription, or because Passion.Io's support hasn't responded to their issues within reasonable timeframes.

Support delays are a common frustration. Passion.Io handles support via email ([email protected]) and an in-app chatbot, with response times listed as Monday to Friday within 2 business days. For Malaysian users in different time zones, this can feel slow. Additionally, there's no Malaysia-based phone line or local support address, which makes urgent issues harder to resolve before your next billing date.

Your consumer rights when cancelling Passion.Io in malaysia

Malaysian consumer law gives you specific protections when you buy digital services like Passion.Io, even though the company is based in the USA. Understanding these rights empowers you to cancel with confidence and escalate if Passion.Io refuses to honour your request.

Consumer protection under malaysian law

The Consumer Protection Act 1999 (revised 2010) applies to all goods and services supplied to Malaysian consumers, regardless of where the supplier is located. Under this law, you have the right to cancel a distance contract (like an online subscription) within 14 days of purchase, provided you notify the supplier in writing. For recurring subscriptions, this means you can cancel your first renewal within 14 days if you weren't clearly informed about the auto-renewal terms before you signed up.

The Act also requires that the supplier provide accurate information about billing cycles, renewal dates, and cancellation methods before you commit. If Passion.Io's Terms and Conditions were unclear about when your subscription renews or how to cancel, you have grounds to dispute charges and request a refund. Stopee has seen this argument succeed many times with SaaS providers who bury cancellation steps.

What to do if Passion.Io doesn't refund you

If you cancel within 14 days of your initial purchase or renewal and Passion.Io refuses to refund the charge, your next step is the Malaysian Communications and Multimedia Content Board (MCMC) or the Domestic Trade and Consumer Affairs Ministry. However, most disputes are resolved faster by contacting Passion.Io's support with a written record of your cancellation request and a clear timeline.

Keep all emails, screenshots, and confirmation messages. If Passion.Io claims they never received your cancellation, your proof becomes your leverage. Most companies, when faced with documented evidence and a reference to consumer protection law, will process a refund rather than escalate further.

Passion.Io pricing and renewal dates explained

Knowing your exact renewal date and plan type is essential before you cancel, because a late cancellation means another charge.

Pro tip: If you're on an annual plan, your renewal date is 12 months from the date you signed up. If you're on monthly billing, your renewal is 30 days from your last charge. Check your invoice emails - they always show the next billing date.

How to cancel Passion.Io step by step

Passion.Io offers three cancellation routes depending on how you subscribed. Follow the correct path for your payment method, and do this at least 2 business days before your renewal date to avoid a surprise charge.

Cancel through your Passion.Io web account

This is the primary method and works if you subscribed directly on Passion.Io's website with a credit card or PayPal.

1. Log in to your Passion.Io account at passion.io on desktop (mobile apps can be glitchy for this task).
   • Go to the Admin menu (usually top left or in your profile dropdown).
   • Select More or a three-dot menu icon.
   • Click Account Settings.
2. Locate the Billing Details or Billing & Plans section within Account Settings.
   • This page shows your current plan, renewal date, and payment method.
3. Scroll down to find and click the Cancel Subscription button.
   • Passion.Io may ask you why you're leaving - this is optional feedback; you can skip it.
4. A confirmation page will appear with your cancellation date. Take a screenshot immediately.
   • The screen should say something like "Your subscription is cancelled and will end on [date]."
5. Check your email (including spam folder) for a confirmation email from Passion.Io within the same day.
   • Warning: If no confirmation email arrives within 24 hours, contact [email protected] and ask them to confirm in writing that your cancellation was processed.
6. Reply to the confirmation email with a request for a cancellation receipt. Keep this email permanently.
   • This becomes your proof if Passion.Io charges you again by mistake.

Cancel an apple app store subscription

If you subscribed to Passion.Io through the Apple App Store (via iPhone or iPad), you must cancel through Apple, not through Passion.Io's website. Passion.Io does not control this cancellation.

1. On your iPhone or iPad, open the Settings app.
   • Tap your name at the top of the screen.
   • Select Subscriptions or Apple ID > Subscriptions.
2. Find Passion.Io in your subscriptions list and tap it.
   • You'll see your next renewal date and plan name.
3. Tap Cancel Subscription.
   • Apple will show you the remaining time in your current billing cycle.
   • Confirm the cancellation on the next screen.
4. You'll receive an email confirmation from Apple. Screenshot this immediately.
   • This is your proof; store it securely.
5. Also notify Passion.Io's support team that you've cancelled via Apple. Send an email to [email protected] with the subject line "App Store Subscription Cancelled - Please Deactivate Account Access."
   • This ensures they stop sending you notifications and understand you're no longer a paying customer.

Cancel a google play subscription

If you subscribed via Google Play on an Android device, Google controls the cancellation, not Passion.Io.

1. On your Android phone, open the Google Play Store app.
   • Tap the profile icon (top right corner).
   • Select Manage subscriptions.
2. Find Passion.Io in your active subscriptions and tap it.
   • You'll see the renewal date and current plan.
3. Tap Cancel subscription.
   • Google may ask for feedback about why you're cancelling (optional).
4. Confirm the cancellation. You'll get an email from Google Play.
   • Screenshot this confirmation for your records.
5. Email Passion.Io support at [email protected] to inform them of the Google Play cancellation.
   • Include the subject: "Google Play Subscription Cancelled - Please Deactivate Account."

What happens after you cancel Passion.Io

Cancellation doesn't mean instant deletion. Here's what to expect in the hours and days after you submit your request.

Timeline and access after cancellation

Once you cancel, your Passion.Io account remains active until the end of your current billing period. If you paid for January and cancel on 15 January, you keep full access until 31 January or 1 February (depending on your billing date). After that date passes, your app goes offline, members can no longer access your content, and push notifications stop working.

This grace period is actually a safety net. It gives you time to export your data, download videos, and migrate member information to another platform. Stopee strongly recommends you do this immediately after cancelling, not on your last day.

Exporting your data before access ends

Passion.Io doesn't automatically send you your data after cancellation. You need to request it or export it yourself while you still have access.

• Video files: Log in while you have access and download any videos you uploaded. Go to Content > Videos and download each file.
• Member list: Go to Admin > Members and export the CSV file of all your subscribers. This is critical for notifying them about your new platform.
• Courses and workflows: Screenshot your course structure and any automation rules so you can recreate them elsewhere.
• Analytics: Export any performance reports you need for your business records.

Pro tip: Passion.Io's support team can also manually export your data if you ask via email. Email [email protected] and say: "I've cancelled my subscription. Please send me a full data export including all videos, members, and course settings." They usually respond within 2 business days.

Common mistakes when cancelling Passion.Io

Many creators think they've cancelled but wake up to a surprise charge because they missed a crucial step. Recognising these traps now prevents costly errors.

Not cancelling on the right channel

If you subscribed via Apple or Google but tried to cancel through Passion.Io's website, your cancellation won't work. The website method only cancels direct subscriptions. You'll get charged again by Apple or Google, and Passion.Io's support will tell you it's "not their issue." Always cancel on the same platform where you pay.

Missing the renewal date by hours

Passion.Io's renewal happens at midnight UTC, not midnight Malaysia time. If your renewal date is 15 January and you live in Malaysia (UTC+8), your account renews on 15 January at 4 PM Malaysian time. If you cancel at 6 PM, you've already been charged. Check the exact time on your invoices - they always show the time in UTC or your account timezone.

Ignoring free trial terms

Passion.Io offers free trials lasting 3, 14, 17, or 30 days depending on your plan. You must cancel at least 24 hours before the trial ends, or you'll be charged for the first month. Many users forget the exact end date and miss the window. Pro tip: Set a phone reminder 48 hours before your trial ends, with the text "Cancel Passion.Io NOW."

Relying on in-app chat for cancellation

The in-app chatbot is helpful for questions, but it cannot process cancellations. If a chatbot says "I'll cancel your subscription," they're not authorized to do so. Always use the Admin > Account Settings > Billing path or contact [email protected] in writing. Only written cancellations create a legal record if disputes arise.

Refunds and what you should expect

Passion.Io's Terms state that subscriptions are non-refundable once the billing period begins. However, this doesn't override Malaysian consumer law, and you have stronger rights than you might think.

When Passion.Io will refund you

You are entitled to a refund in these situations:

• You cancel within 14 days of your first purchase and the service wasn't clearly described before you subscribed (Consumer Protection Act 1999).
• You cancel within 14 days of a renewal charge if you weren't reminded about the renewal date before being charged.
• You were charged after you submitted a valid cancellation request.
• The service was unavailable for more than 7 consecutive days due to Passion.Io's failure, and you cancelled as a result.

Stopee has helped thousands of consumers recover refunds in these situations by citing consumer law and providing proof of cancellation requests. Don't assume Passion.Io will refuse; many companies will refund rather than escalate to a regulatory body.

How to request a refund

1. Send a formal refund request email to [email protected] with subject line: "Refund Request for Subscription Charge on [date]."
   • Include your invoice number, the amount charged, and the date you cancelled.
   • If you cancelled within 14 days of your first or a renewal charge, mention this fact and cite the Consumer Protection Act 1999.
2. Keep a copy of this email for your records.
   • If Passion.Io doesn't reply within 7 business days, send a follow-up email marked "URGENT."
3. If Passion.Io refuses, escalate to the Domestic Trade and Consumer Affairs Ministry (Ministry of Domestic Trade, Cooperatives and Consumerism) online complaint portal or contact the Malaysian Communications and Multimedia Content Board.
   • You'll need to provide your cancellation proof, the refusal email, and a copy of your invoice.

Pre-cancellation checklist for Passion.Io users

Use this checklist in the 48 hours before you cancel to ensure you don't lose access to critical data or forget an essential step.

Cancellation address and escalation contact for Passion.Io

If you need to escalate a cancellation dispute or file a formal complaint, use these contact details and addresses.

Passion.Io support and cancellation contact

Email support: [email protected]

Parent company and legal address: Independence284 Inc., Newark, Delaware, USA. This address appears in Passion.Io's Terms and Privacy Policy but there is no Malaysia-based office.

In-app chatbot: Available Monday to Friday, response time within 2 business days (limited to non-cancellation queries).

Malaysian consumer escalation contacts

If Passion.Io does not respond to your cancellation or refund request within 7 business days, or refuses a legitimate refund, escalate here:

• Ministry of Domestic Trade, Cooperatives and Consumerism: Online complaint portal at kpdnkk.gov.my or call the Consumer Line at 03-8000 8000.
• Malaysian Communications and Multimedia Content Board (MCMC): For digital service disputes at mcmc.gov.my.
• Federation of Malaysian Consumers Associations (FOMCA): Email [email protected] for free advice on consumer disputes.

Pro tip: Before escalating, send one final email to [email protected] with subject line: "Formal Dispute Notice - Escalation to Consumer Authorities Imminent." Often, this triggers a response from Passion.Io's legal team within 24 hours.

Should you cancel Passion.Io or pause instead

Before you cancel permanently, check whether pausing your subscription is an option. This is different from cancellation and may preserve your data and account.

Pause vs. cancel comparison

If you're uncertain whether you'll return to Passion.Io within 3 months, contact [email protected] and ask about a pause option. Pausing costs nothing and avoids the complexity of cancellation and potential refund disputes. However, if you're certain you're moving to another platform permanently, cancel cleanly and follow all the steps above.

Summary and next steps with stopee

Cancelling Passion.Io is straightforward once you know the exact method, your renewal date, and your cancellation deadline. The key is acting early - at least 2 business days before renewal - and cancelling on the same platform where you subscribed (web, Apple, or Google). Export your data while you still have access, keep all confirmation emails, and document everything.

If Passion.Io charges you after cancellation or refuses a legitimate refund, you have legal backing under the Consumer Protection Act 1999. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by providing them with clear, step-by-step guidance and knowledge of their consumer rights. The escalation contacts we've listed - the Ministry of Domestic Trade and FOMCA - are there to support you if the company doesn't respond.

Your subscription is your commitment, and you have the right to cancel it on your terms. Start with the checklist above, follow the steps for your subscription method, and reach out to Stopee if you need further guidance.