Manage Setmore

How to cancel Setmore in malaysia: step-by-step guide to stop charges and protect your refund

What Setmore is and why malaysian users cancel

Setmore is an online appointment scheduling platform built for salons, clinics, tutors, consultants, and small service teams across Malaysia who need clients to book time slots without manual coordination. The service operates on a freemium model: you get basic booking features free, but paid plans unlock SMS reminders, payment processing, staff scheduling, and branding removal. For many Malaysian business owners, Setmore starts as a helpful tool and later becomes unnecessary, redundant, or a cost that does not justify the return. At Stopee, we help you navigate cancellation with clarity so you keep your money and avoid surprise charges.

Setmore pricing in malaysia

Setmore does not publish Malaysia-specific pricing in ringgit on its public pages. All costs are listed in USD, then converted at your bank's rate when charged to your card. Here is what you typically encounter:

Pro tip: Your actual charge in ringgit depends on your bank's conversion margin, so the amount you see on your statement may be slightly higher than the calculation above. Setmore auto-renews every month unless you downgrade or cancel before your next billing date.

Common reasons malaysian users cancel Setmore

You might cancel Setmore because your business closed, you switched to a competitor like Acuity Scheduling or Calendly, you moved to a local Malaysian platform with ringgit pricing, you realised you do not need paid features, or you simply forgot about the auto-renewal and want to stop being charged. Whatever your reason, Stopee is here to ensure the cancellation actually sticks and you do not get billed again.

Your consumer rights when you cancel Setmore in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you contract with service providers like Setmore, even though the company is based in Portland, Oregon. Here is what you need to know.

What the consumer protection act 1999 covers

Under the Consumer Protection Act 1999, you have the right to cancel services purchased remotely (including online software) within 14 days of the transaction without penalty, provided Setmore has clearly disclosed all material terms and charges. If Setmore fails to show you cancellation terms upfront, or if you discover hidden charges after signup, you can invoke this 14-day window to request a full refund. The onus is on Setmore to prove you agreed to the terms in writing.

Warning: If you subscribed more than 14 days ago, this automatic consumer right does not apply. However, if Setmore violated its obligation to disclose cancellation terms clearly, you still have grounds to escalate.

Setmore's refund policy and its limits

Setmore offers a 30-day money-back guarantee for new Pro subscribers who upgraded via the web app (not App Store or Google Play). This is a commercial courtesy, not a legal obligation. For other scenarios, Setmore charges you through to the end of your billing cycle and refunds nothing for unused time. This is standard SaaS practice, but it conflicts with the Consumer Protection Act if the cancellation policy was not clear when you signed up.

If you cancel on day 1 of a monthly cycle, you lose the other 29 days of your subscription. To avoid this trap, Stopee recommends cancelling as close as possible to your next renewal date, so you minimise wasted payments.

How to cancel Setmore: step-by-step for each platform

Setmore lets you subscribe through three different channels: the web app (setmore.com), the Apple App Store, or Google Play. Your cancellation method depends on where you signed up, so start by identifying your subscription source before you proceed.

Cancel Setmore via the web app (main method)

If you subscribed directly on Setmore's website, this is the fastest route to cancellation. Follow these steps exactly:

1. Log in to your Setmore account at setmore.com using your email and password.
   • If you forgot your password, click "Forgot your password" and reset via email.
2. Click the settings icon (usually a gear or profile menu in the top right corner).
   • Look for "Account Settings" or "Subscription" in the dropdown menu.
3. Navigate to the "Subscription" or "Billing" section.
   • You should see your current plan name, monthly cost, and next renewal date.
4. Look for a button that says "Downgrade" or "Cancel Subscription" (exact wording varies).
   • If you see only "Downgrade to Free", click that instead-downgrading to Free stops paid charges without deleting your account.
5. Select a reason for cancellation from the dropdown menu (optional but helpful for Setmore's feedback).
   • Common options: "Too expensive", "Not using it", "Switched providers", "Business closed".
6. Confirm the cancellation by clicking the final "Cancel" or "Downgrade" button.
   • You should receive an email confirmation from [email protected] within minutes.
7. Screenshot or save the confirmation email for your records.
   • Do not delete it-you need this if a charge appears on your next statement.

Important: Cancellation via the web app is immediate. Your account stays live until the end of your current billing cycle, but you will not be charged again. Your data remains accessible until that final day.

Cancel Setmore through apple app store (iOS)

If you subscribed via iPhone or iPad, Apple controls the billing and you must cancel through Apple, not Setmore. Here is how:

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open Setmore itself-you must use the App Store app.
2. Tap your profile icon in the top right corner, then select "Subscriptions".
   • You will see all active subscriptions linked to your Apple ID.
3. Find "Setmore" in the list and tap it.
   • You should see your plan name, renewal date, and price.
4. Tap "Cancel Subscription" or "Edit Subscription".
   • If you see "Edit", open it and look for "Cancel" at the bottom.
5. Confirm the cancellation when prompted.
   • Apple will send you a cancellation confirmation email within seconds.
6. Return to the App Store Subscriptions page and verify Setmore no longer appears or shows "Expired" next to it.
   • If it still shows active, repeat steps 1-4.

Pro tip: Apple App Store refunds are handled by Apple, not Setmore. If you subscribed fewer than 14 days ago, Apple may grant a refund if you request one in the App Store app under "Report a Problem"-but this is Apple's decision, not Setmore's.

Cancel Setmore through google play (Android)

If you subscribed via an Android phone or tablet, Google Play manages your billing. You must cancel through Google Play:

1. Open the Google Play Store app on your Android device.
   • Do not open Setmore-go directly to the Play Store.
2. Tap the profile icon in the top right, then select "Payments and subscriptions".
   • You may need to tap "Manage subscriptions" if it appears separately.
3. Tap "Subscriptions" to see all active subscriptions.
   • Setmore should appear in the list.
4. Select "Setmore" from the list.
   • You will see the plan, price, and next renewal date.
5. Tap "Cancel subscription".
   • Google Play will ask if you want to continue-select "Cancel subscription" again to confirm.
6. Check the confirmation screen and verify the subscription shows "Cancelled" or "Expires on [date]".
   • Google sends a confirmation email to your registered email address.

Warning: Google Play and Apple App Store refunds are separate from Setmore's refund policy. Google may refund within 48 hours of the original charge if you request it through the Play Store's "Report a Problem" feature, but this is Google's decision. Setmore's 30-day guarantee does not apply to App Store or Google Play subscriptions.

What happens after you cancel Setmore

It is easy to feel anxious after cancelling a service you have relied on, especially if clients depend on your booking link. Here is exactly what to expect in the hours and days ahead.

Immediate changes (within minutes)

Once you confirm cancellation, your account transitions to Free tier instantly. You lose access to paid features like SMS reminders, calendar sync, and payment collection immediately. Your booking link stays active and clients can still see your calendar, but new bookings will not send SMS notifications. Email reminders continue to work on the Free plan, so your clients will still receive booking confirmations by email.

Log back into your account and verify your plan now shows "Free" instead of "Pro" or "Team". If it still shows your paid plan, wait 5 minutes and refresh the page-the system sometimes takes a moment to update.

Before your final billing cycle ends

You have until the last day of your current billing cycle to use Setmore as normal. Export or download any data you need: booking history, client contact details, custom forms, or email templates. Setmore does not automatically delete your account, so you can log in whenever you want. However, once your subscription expires and the account moves to Free tier, you cannot access Pro-only reports or integrations.

Pro tip: Take screenshots of your most important client data and booking statistics now. Free tier accounts have limited data history, and you may lose access to detailed reports after 30 days on the free plan.

Your final charge and statement

Setmore will charge you one last time on your next scheduled renewal date if you cancel mid-cycle. For example, if you subscribed on the 10th and cancel on the 15th, you still pay the full monthly fee on the 10th of next month-then the account downgrades to Free. There is no refund for the partial month, and this is stated in Setmore's Terms of Service.

To avoid this, cancel as close as possible to your renewal date. Check your invoice or account page to find the exact renewal date, then mark your calendar to cancel 1-2 days before that date.

Refunds and what to do if charges continue

Refunds are the biggest source of frustration when cancelling SaaS in Malaysia, because different platforms have different rules. Here is how to navigate refunds with Stopee as your guide.

When Setmore will and will not refund you

Setmore refunds unused portions of your subscription only under one condition: you upgraded to Pro via the web app (setmore.com) and you request a refund within 30 days of that upgrade. This is Setmore's 30-day money-back guarantee. If you subscribed more than 30 days ago, or if you subscribed via App Store or Google Play, Setmore will not refund any portion of your monthly fee.

If you believe you are entitled to a refund under the Consumer Protection Act 1999 (for example, because the cancellation terms were not clearly disclosed when you signed up), you can submit a formal refund request to [email protected] with the subject "Refund Request under Consumer Protection Act 1999". Include your account email, subscription dates, and a clear explanation of why you believe the terms were not fairly disclosed. Setmore is based in the United States, but it accepts international refund claims based on local law.

If Setmore charges you again after cancellation

If a charge appears on your statement 30 days or more after you cancelled, this is a billing error. First, verify you actually cancelled by checking your email for a cancellation confirmation from [email protected]. If you find the confirmation, the charge is unauthorised.

Next, contact your bank or credit card issuer and report the charge as unauthorised. Provide them with the cancellation confirmation email as proof you cancelled. Most Malaysian banks reverse unauthorised charges within 5-10 business days. While your bank investigates, send an email to [email protected] with your bank's dispute case number and ask Setmore to reverse the charge on their end.

Do not attempt to cancel again-a second cancellation can confuse the issue. Let your bank handle the chargeback while you document everything for Stopee's records.

Common mistakes when cancelling Setmore

Cancelling feels straightforward until it does not. We have seen hundreds of Malaysian users make the same preventable mistakes, and we want you to avoid them.

Mistake 1: cancelling without saving your data

Once your account switches to Free tier, you lose access to detailed booking history, custom fields, and pro-level reports within 30 days. If you needed that data for tax records, client references, or business analysis, it is gone. Always export your appointment history, client list, and invoices before you click "Cancel". Setmore's Free plan limits historical data visibility, so do this first.

Mistake 2: cancelling through the wrong platform

If you subscribed via App Store, you must cancel via App Store-not the Setmore website. If you cancel on the website but your App Store subscription stays active, you will still be charged. The two systems do not talk to each other. Check your original receipt email or bank statement to confirm where you subscribed, then cancel in that exact location.

Mistake 3: not confirming the cancellation in writing

Deleting the confirmation email or not taking a screenshot means you have no proof you cancelled if a charge appears later. Malaysian consumer law requires you to keep evidence of transactions and cancellations. Save the confirmation email, take a screenshot of the cancellation page, and keep both for at least 12 months.

Mistake 4: cancelling too early in your billing cycle

If you cancel on day 5 of a 30-day cycle, you have wasted 25 days of payment with no refund. Many Malaysian users do this in frustration and then realise they have thrown away money. Mark your renewal date on your calendar and cancel 1-2 days before, not immediately after a frustrating experience.

Comparison: Setmore vs. common alternatives in malaysia

If you are cancelling Setmore because you want to switch platforms, here is how it compares to three common alternatives used by Malaysian small businesses:

Pro tip: If you cancel Setmore and want to try a local Malaysian alternative, you avoid currency conversion fees and get support in your local time zone. However, local platforms often have smaller feature sets, so test them on the free tier before committing.

Cancellation checklist for Setmore in malaysia

Use this checklist to ensure you cancel correctly and protect yourself from forgotten charges or data loss:

• Find your original subscription receipt or confirmation email to confirm where you subscribed (web, App Store, or Google Play).
• Note your next renewal date by logging into Setmore and viewing your account settings or billing page.
• Export your booking history, client list, and any custom forms or templates you need for records.
• Take a screenshot of your current plan, price, and renewal date.
• If you subscribed within 30 days via the web app, prepare your refund request with your invoice details.
• Cancel via the correct platform (web app, App Store, or Google Play) and choose a reason if prompted.
• Confirm the cancellation page shows "Subscription cancelled" or similar language.
• Save the cancellation confirmation email and take a screenshot of the confirmation page.
• Wait 5 minutes, log back in, and verify your plan now shows "Free" tier instead of paid.
• Check your bank or credit card statement on your next renewal date to confirm no charge appears.
• If a charge does appear, report it to your bank and forward your cancellation confirmation to [email protected].

Setmore's cancellation address and escalation contact

Setmore, Inc. is based in Portland, Oregon, United States. If email support does not resolve your cancellation or refund request, you can escalate via post to the registered business address:

Setmore, Inc.
1033 Southeast Main Street #5
Portland, OR 97214
United States

For support enquiries, email [email protected] and include your account email, subscription dates, and details of your issue. Setmore monitors [email protected] 24/7, though response times from Malaysia typically range from 12-48 hours depending on time zone.

If Setmore refuses to cancel your account, ignores your refund request, or continues to charge you after cancellation, you can escalate to Bank Negara Malaysia's Consumer Complaints Bureau (CCB) or file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs. These authorities handle cross-border consumer disputes and can pressure Setmore to comply with Malaysian consumer law.

Final thoughts: you are in control of your cancellation

Cancelling Setmore feels like a small decision until you realise you are protecting your money and your data at the same time. Thousands of Malaysian business owners have cancelled subscriptions they no longer needed, and many discovered they should have done it sooner. The difference between those who regret their cancellation and those who do not comes down to one thing: preparation.

You now know your consumer rights under the Consumer Protection Act 1999, you have step-by-step instructions for every platform, and you understand exactly what charges to expect and how to dispute them if they appear. Stopee has helped thousands of consumers cancel software subscriptions across Malaysia with confidence, and we want you to join that group. Go ahead-cancel Setmore knowing you have done it correctly, kept your money safe, and protected your options for the future.