Manage Setmore

How to cancel setmore and recover your costs in new zealand

What setmore is and who uses it

Setmore is an online appointment scheduling platform designed to help small businesses, sole traders and service providers manage client bookings, send automated reminders and conduct online meetings from one centralised calendar.

You can access Setmore via a web app or through the Apple App Store and Google Play, and the service is particularly popular with beauty therapists, personal trainers, healthcare practitioners and consulting businesses in New Zealand who need a simple booking system without complex setup requirements.

How setmore pricing works

Setmore operates on a freemium model with paid Pro plans available on both web and mobile platforms, though prices differ between purchase channels and the specific features you need will determine your subscription cost.

Exact New Zealand dollar amounts vary depending on whether you purchase through the Setmore website, Apple App Store or Google Play Store, so always verify the final NZD price at checkout before you commit.

Why you might want to cancel setmore

You may decide to cancel Setmore if you have found a better-suited scheduling tool, your business circumstances have changed, you no longer need automated booking features, or the cost no longer fits your budget.

Whatever your reason, Stopee is here to help you understand your options and ensure you do not lose money in the process.

Your consumer rights when cancelling setmore in new zealand

Consumer guarantees act protections

Under New Zealand's Consumer Guarantees Act 1993, you have the right to expect any paid service to be of acceptable quality, fit for purpose and delivered with reasonable care.

If Setmore fails to deliver on these guarantees-for example, if the service is consistently unavailable, features do not work as advertised, or the platform is not suitable for your business type-you may be entitled to cancel and claim a refund, even outside Setmore's stated 30-day window.

This is a powerful protection that Stopee recommends you leverage if Setmore has genuinely failed to meet the standard a reasonable consumer would expect.

What setmore's terms actually allow

Setmore's standard Terms of Use state that paid subscriptions are non-refundable except within 30 days of upgrade on the web platform, and auto-renewal continues until you actively cancel in your account settings or via email.

However, your statutory consumer rights under New Zealand law override restrictive clauses in their terms, meaning Stopee advises you to challenge any refusal if Setmore has genuinely failed to deliver the service as advertised.

How to cancel setmore step by step

Cancel setmore via the web app

If you signed up for Setmore through their website, you cancel directly in your account settings and can often request a refund via email if you fall within the 30-day upgrade window.

1. Sign in to your Setmore account on the web app at setmore.com.
   • Use the email address and password associated with your account.
   • If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your inbox.
2. Navigate to your Settings or Account menu.
   • Look for a Settings icon (usually a gear symbol) or an Account dropdown in the top-right corner.
   • Click or tap to expand the menu.
3. Select Billing, Subscription or Plan Settings.
   • You should see a section showing your current plan, renewal date and payment method.
   • This is where all subscription changes happen.
4. Look for a Cancel Subscription, Downgrade or Stop Renewal option.
   • The exact label varies, but it will be near your plan details or billing information.
   • Click it and follow the on-screen prompts.
5. Confirm your cancellation.
   • Setmore may ask why you are cancelling or offer a discount to stay-you do not have to accept a discount if you want to leave.
   • After confirmation, your subscription will stop auto-renewing at the end of your current billing cycle.
6. Check your email for a cancellation confirmation.
   • Setmore should send you a receipt or confirmation within a few minutes.
   • Keep this for your records.

Pro tip: Write down your current billing date and the date you cancelled-this proves you acted within the 30-day refund window if you later need to escalate a refund request.

Cancel setmore via the apple app store (iOS)

If you subscribed to Setmore through your iPhone or iPad, Apple manages your subscription and you must cancel through the App Store, not through Setmore itself.

1. Open the Apple App Store app on your iPhone or iPad.
   • The App Store icon is usually on your home screen.
2. Tap your profile icon in the top-right corner.
   • It appears as a circle with your Apple ID photo or initial.
3. Select Subscriptions.
   • You will see a list of all active subscriptions on your Apple account.
4. Find and tap Setmore from the list.
   • You will see your subscription status and renewal date.
5. Tap Cancel Subscription or Stop Auto-Renewal.
   • Apple will ask you to confirm your cancellation and may offer you a discounted renewal-you can decline this.
6. Verify the cancellation in your email.
   • Apple sends a confirmation that your subscription has been cancelled and will not auto-renew.
   • You retain access to Setmore until the end of your current billing period, then it stops.

Warning: Setmore cannot cancel or refund App Store subscriptions on your behalf-Apple controls the entire process. You must do this yourself through the App Store interface.

Cancel setmore via google play (Android)

Android users who subscribed through Google Play must cancel through the Google Play Store app; Setmore cannot process store-based cancellations.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the menu icon (three horizontal lines) or your profile icon, usually in the top-right corner.
2. Navigate to Payments & subscriptions.
   • You may see this under Account, Settings or a similar menu heading.
3. Select Subscriptions.
   • You will see all subscriptions linked to your Google Play account.
4. Tap Setmore from the list.
   • This shows your plan details, renewal date and payment method.
5. Tap Cancel subscription.
   • Google may ask why you are leaving-you can skip this if you prefer.
   • Confirm your cancellation when prompted.
6. Confirm cancellation via email.
   • Google Play will send a confirmation that your Setmore subscription has been cancelled.
   • Access to Setmore ends at the end of your current billing cycle.

Pro tip: If you have trouble finding Subscriptions in Google Play, search your phone for "Google Play" and open the official app, then look for the menu icon (three lines) to locate Payments & subscriptions faster.

Cancel setmore by email

If you cannot access your account or prefer to cancel in writing, you can email Setmore's support team directly, and this also creates a documented cancellation request that protects you if there are later disputes.

1. Send an email to help@setmore.com with the subject line "Subscription Cancellation Request".
   • Be clear and direct: "I request cancellation of my Setmore subscription effective immediately" or "effective [date]".
2. Include the following information in the email body:
   • Your full name.
   • The email address associated with your Setmore account.
   • Your invoice or account number (if you have it).
   • The date you upgraded or started paying (helps with refund claims).
   • Your current billing cycle end date.
3. Request written confirmation.
   • Ask Setmore to confirm your cancellation in writing and specify when your access will end.
   • This gives you proof if there are billing problems later.
4. Send the email and keep a copy.
   • Take a screenshot of the email you sent or save it to a folder for your records.
   • Setmore support usually responds within 24-48 business hours.
5. Follow up if you do not hear back within three business days.
   • If Setmore does not respond or continues to charge you, this failure to acknowledge a cancellation request is a leverage point for escalation to Stopee or a consumer authority.

Pro tip: Email cancellation is especially valuable if you are pursuing a refund outside the 30-day window, because you create a paper trail that proves you requested cancellation and Setmore ignored you-this strengthens your case with New Zealand's Commerce Commission if you need to escalate.

What happens to your access and data after cancellation

Your setmore access and features

When you cancel a paid Setmore plan, your access to premium features stops according to the cancellation method you used.

Web cancellations typically end premium access immediately or at the end of your current billing cycle, while App Store and Google Play cancellations usually persist until the end of the period you have already paid for, after which all Pro features lock and you revert to the free plan.

Your business data and bookings

Cancelling Setmore does not automatically delete your account, client records or booking history-but Setmore does not guarantee how long your data is retained after cancellation, so you should export everything before you cancel.

1. Download your bookings and client data while you still have access to your account.
   • Look for an Export, Download or Backup option in your Settings or Reports section.
   • Export to CSV or PDF format so you can import into another scheduling tool.
2. Take screenshots of your calendar layout, services list and client contact details.
   • This ensures you have a visual record even if the file export misses details.
3. Request permanent deletion if you want Setmore to wipe your account.
   • Email help@setmore.com and request complete account deletion.
   • Setmore is usually obliged to comply within 30 days under New Zealand's Privacy Act 2020.

Stopee strongly recommends you complete data export before cancellation-once your premium access ends, you may lose the ability to export in bulk.

Refunds and getting your money back from setmore

The 30-day refund guarantee on web upgrades

Setmore offers a full refund for paid Pro subscriptions purchased on their website if you request it within 30 days of your upgrade date, making this your strongest refund leverage if you have just upgraded.

1. Check whether you fall within the 30-day window.
   • Count back 30 days from today to find your upgrade date.
   • If you upgraded fewer than 30 days ago, you are eligible.
2. Gather your proof of purchase.
   • Find your invoice or receipt email from Setmore showing the upgrade date and amount.
   • Note the invoice number, amount paid and your account email address.
3. Email help@setmore.com with "30-day refund request" as the subject.
   • Include your account email, invoice number, upgrade date and the full refund amount you are requesting.
   • Keep the tone professional but direct: "I would like to request a full refund under your 30-day guarantee."
4. Expect a response within three to five business days.
   • Setmore usually approves these requests quickly if you are within the 30-day window.
   • The refund is typically processed to your original payment method within 5-10 business days.

Pro tip: If Setmore takes longer than 10 business days to refund your money after approval, follow up with another email and ask for a refund status update. Delays beyond that warrant escalation to Stopee.

Refunds on app store and google play purchases

Setmore does not handle refunds for subscriptions purchased through the Apple App Store or Google Play Store-these platforms manage all refunds independently, and you must request them directly through the store's support system.

1. Open the App Store (iOS) or Google Play (Android) app.
2. Navigate to your Subscriptions section and find Setmore.
3. Look for a Report a Problem, Help or Contact option on the subscription detail page.
   • Apple and Google both offer refund options directly from the subscription screen.
4. Select Request Refund.
   • Explain why you want the refund (e.g., "I did not use the service" or "The service did not meet my needs").
   • Be brief but honest-the store reviews your claim.
5. Submit and wait for a response.
   • Apple and Google usually respond within three to seven business days.
   • If approved, the refund goes back to your payment method.

Warning: App Store and Google Play have stricter refund policies than the Setmore website, and they rarely approve refunds more than a few days after purchase. If you are outside that window, your chances of success are lower.

Refunds outside the 30-day window

Setmore's terms state that refunds outside the 30-day period are non-refundable, but this does not mean you have no recourse-your Consumer Guarantees Act rights override this if Setmore failed to deliver.

If you can prove Setmore did not meet your expectations or was not fit for purpose, you have grounds to escalate your refund claim even months after purchase.

1. Document the failure clearly.
   • Screenshot error messages, unavailable features, poor performance or other issues.
   • Keep dates and times of problems.
   • Save any support emails where you reported issues.
2. Contact Setmore first with a detailed refund appeal.
   • Email help@setmore.com with the subject "Refund Request - Service Failure".
   • Explain clearly why Setmore did not meet the Consumer Guarantees Act standard of "acceptable quality".
   • Include your screenshots and documentation.
   • Request a refund in full or partial credit.
3. If Setmore refuses, escalate to New Zealand's Commerce Commission.
   • Visit www.comcom.govt.nz and file a consumer complaint.
   • Include all documentation, correspondence and your evidence of Setmore's failure.
   • The Commission can investigate and, if warranted, force a refund.
4. Stopee can advise you on escalation strategy.
   • If you are uncertain whether your case is strong, Stopee recommends consulting Stopee's guides or a local consumer advocacy service to assess your chances before escalating formally.

Common cancellation mistakes and how to avoid them

Many New Zealand users cancel Setmore incorrectly and end up still being charged-we understand how frustrating that is, and these mistakes are completely avoidable if you follow the right steps.

Mistake 1: cancelling in only one place

If you use Setmore on both web and mobile, cancelling in one place does not automatically cancel the other.

Always cancel on every platform where you have an active subscription-web, App Store and Google Play are separate billing systems.

Mistake 2: assuming cancellation is instant

Cancellation does not always stop charges immediately-App Store and Google Play typically let you keep access until the end of your current billing cycle, and you may still be charged if you do not cancel within the renewal window.

Set a phone reminder for the day before your next renewal to confirm cancellation has taken effect.

Mistake 3: not requesting confirmation in writing

If you cancel by email and do not get a written confirmation from Setmore, you have no proof of your cancellation request if charges continue.

Always ask for written confirmation of cancellation and take a screenshot of Setmore's response.

Mistake 4: missing the 30-day refund window

Setmore's 30-day refund guarantee is counted from your upgrade date, not from the date you cancel.

If you wait too long to request the refund after cancelling, you miss the window and lose your claim-so request the refund as soon as you decide to leave.

Mistake 5: not checking your next billing date

Before you cancel, log into your Setmore account and note exactly when your next charge is due.

If you cancel after that date has passed, you have already paid for the next cycle and may not get a refund for the unused portion.

After cancellation: your checklist

Cancelling is not quite the end of the process-follow this checklist to ensure you stay in control and nothing falls through the cracks.

1. Day 1: Verify cancellation in your Setmore account settings. Log in and confirm the subscription status shows "Cancelled" or "Free Plan".
2. Day 1-2: Check your email for cancellation confirmation from Setmore, Apple or Google. File it in a folder labelled "Cancelled Subscriptions".
3. Day 3-5: Monitor your original payment method (credit card or bank account). Check that no charge appears on the expected renewal date.
4. Day 7: If you requested a refund, follow up via email if you have not seen the credit yet. Refunds can take 5-10 business days.
5. Day 14: If you still see a charge or the refund has not appeared, escalate to your bank or Stopee for guidance on disputing the charge.
6. Ongoing: Check your email inbox monthly for any unexpected Setmore invoices or renewal notices-if you see one, contact support immediately.

Should you cancel setmore or switch plans instead?

When downgrading makes more sense than cancelling

If you still use Setmore occasionally but do not need premium features, downgrading to the free plan costs you nothing and keeps your booking history intact.

Cancellation erases your access entirely (though not your data), so evaluate whether you might return to a paid plan in the future before you cancel outright.

Setmore cancellation address and escalation contacts

Direct support email

For cancellations, refunds or account inquiries, email Setmore's support team at help@setmore.com.

Include your account email, invoice number and the reason for your request to speed up resolution.

Parent company and mailing address

Setmore is a product of AnywhereWorks, which is headquartered in the United States with regional support hubs in the United Kingdom and India.

If email support does not resolve your issue, you can escalate to AnywhereWorks' main office, though response times from overseas may be slower than Setmore's direct email support.

New zealand consumer authority escalation

If Setmore refuses to cancel, refund or respond to your requests, escalate your complaint to New Zealand's Commerce Commission.

Visit www.comcom.govt.nz and file a formal consumer complaint-include all your correspondence with Setmore and evidence of the issue.

The Commerce Commission can investigate unfair contract terms, service failures and misleading billing practices, and they have the power to order refunds.

How stopee can help you

Stopee (stopee.com) is dedicated to helping New Zealand consumers cancel unwanted subscriptions, recover refunds and navigate disputes with service providers.

If you are stuck with Setmore, need help drafting a refund request or want guidance on escalating to the Commerce Commission, Stopee has helped thousands of consumers cancel unfair contracts and reclaim their money.

Visit Stopee today to explore your options-you may be entitled to a refund you did not know about, and Stopee is here to make sure you get it.