Manage Solvely Ai

How to cancel Solvely Ai in malaysia and avoid surprise charges

What Solvely Ai is and why you might want to cancel

Solvely Ai is an artificial intelligence study assistant that helps with homework problems, mathematics solving, tutoring support, quizzes, and exam preparation. The service operates on a freemium model, which means you can use basic features free of charge, but paid subscription plans unlock unlimited problem solving, AI tutoring tools, live note features, and priority support.

If you are using Solvely Ai from Malaysia, you need to know that this is a software subscription service run by Aignite Inc., a United States-based company. There is no Malaysia office, no local phone support, and no Malaysia-registered business address. All cancellation, billing, and customer support happens online through email or your account dashboard. Understanding this structure is the first step toward cancelling without frustration.

Why malaysian users cancel Solvely Ai

Most cancellations happen because users did not expect the charge, discovered a free alternative, or found that the AI tutor did not match their learning style. Others sign up for a free trial, forget about the subscription, and suddenly see a recurring charge on their bank statement or Apple billing. At Stopee, we help consumers like you regain control of unwanted subscriptions, and Solvely Ai cancellations are among the most common requests we receive.

The frustration point is real: many users report that the cancellation button is hard to find on the website, and some say they had to contact their bank to stop the charge because the company did not respond to cancellation emails quickly enough.

How Solvely Ai charges malaysian users

Solvely Ai offers three subscription routes for Malaysian users. You may have subscribed through the main website (charged directly to your card), through Apple App Store (billed to your Apple account), or through Google Play (billed to your Google account). The platform does not publish verified Malaysia-specific pricing, so charges typically appear in your local currency after your card issuer converts them from United States dollars.

This conversion means your final bank amount may differ slightly from the estimated Malaysian Ringgit figures shown at checkout. Keep this in mind when you dispute a charge, because the exact amount may have fluctuated.

Your consumer rights when cancelling Solvely Ai

Malaysia's consumer protection act 1999 and unfair subscription terms

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999. This law gives you the right to cancel a contract within a reasonable time if the service provider has used unfair terms, hidden fees, or unclear cancellation processes. If Solvely Ai does not show you a simple cancellation button or makes it deliberately hard to find the cancel link, that conduct may breach the unfair contract terms protection under the Act.

Additionally, if you signed up for a free trial and were not clearly told that a paid subscription would start automatically, you may have grounds to dispute the charge with your bank or card issuer. Stopee recommends that you collect evidence of what you were promised at signup-take screenshots of the trial offer, any welcome emails, and your billing confirmation.

Your right to a refund under malaysian consumer law

The Consumer Protection Act 1999 does not give you an automatic right to cancel and refund if you simply change your mind. However, you have the right to cancel if Solvely Ai has misled you, failed to provide the service, or used unfair cancellation practices. If the company charged you without a clear free trial disclosure, you can ask your card issuer (bank or Apple/Google) to reverse the charge as unauthorized.

If Solvely Ai refuses to cancel or refund after you have followed the official cancellation steps, escalate to the Ministry of Domestic Trade and Consumer Affairs. They investigate consumer complaints and can pressure a service to issue a refund if terms have been broken.

How to cancel Solvely Ai step by step

Cancel via the Solvely Ai website

The official Solvely Ai website does not publish a clear, verified cancellation path in public guides, but users report that account settings are the most direct route. Here is how to try it:

1. Open your web browser and go to solvely.ai or log in directly.
2. Click on your profile icon or user account menu (usually in the top right corner).
3. Look for sections labelled "Account", "Settings", "Billing", "Subscription", "Manage Plan", or "My Subscription".
4. Find the option to view your current plan or manage your subscription.
   • If you see a "Cancel Subscription" or "Cancel Plan" button, click it.
   • If no button appears, note this-it suggests Solvely Ai may not support self-service cancellation on the web.
5. If a cancellation button exists, click it and complete any confirmation prompts.
   • Warning: Some services show a "retention offer" (discount to keep you subscribed). Do not assume you have cancelled until you see a final confirmation message or receive a cancellation email.
6. Take a screenshot of the final confirmation page that shows your cancellation is complete.
7. Check your email inbox (including spam) for a cancellation confirmation email within 24 hours. If you do not receive one, email [email protected] the same day and reference your cancellation attempt.

Pro tip: Many users report that the web cancellation page is broken or hidden. If you click through your account and find no obvious cancellation button, do not waste time searching. Move directly to the email method below instead of getting stuck.

Cancel through apple app store (iPhone or iPad)

If you signed up through the Apple App Store or use Solvely Ai on iPhone or iPad, you must cancel through Apple's subscription settings, not through the Solvely app itself. Here is the exact process:

1. Open the Apple App Store on your iPhone, iPad, or Mac.
2. Tap or click your profile icon (usually in the top right corner).
3. Select "Subscriptions".
4. Find and tap "Solvely Ai" in your active subscriptions list.
   • If you do not see it, scroll down-it may be under "Expired Subscriptions" if it already cancelled.
5. Tap "Cancel Subscription" or "Edit Subscription".
6. Tap "Confirm Cancellation" when prompted.
7. You will see a message confirming your cancellation date. Take a screenshot of this screen.

Important: Apple will continue charging you until the end of your current billing period. If you paid monthly, your access ends at the end of that month. If you paid annually, you can request a refund if you cancel within 14 days of the charge.

Cancel through google play (Android)

If you use an Android phone or tablet and subscribe through Google Play, follow these steps:

1. Open the Google Play Store app on your Android device (or go to play.google.com on a computer).
2. Tap the profile icon (top right corner).
3. Tap "Payments and subscriptions".
4. Tap "Subscriptions".
5. Select "Solvely Ai" from your active subscription list.
6. Tap "Cancel subscription".
7. Follow the prompts and confirm your cancellation when asked.
8. Screenshot the confirmation page.

Google Play will stop charging you on your next billing date. If you cancel within 48 hours of being charged, you may request a refund through Google Play's support.

Cancel by emailing Solvely Ai support

If the website button does not work or the app store method fails, contact Solvely Ai directly via email. This method creates a paper trail and is especially useful if you need to dispute a charge later.

1. Open your email client and create a new message to [email protected].
2. Use the subject line: "Cancel my Solvely Ai subscription" (clear and direct).
3. In the email body, include:
   • Your full name as it appears in your Solvely account.
   • The email address registered with your Solvely account.
   • Your current subscription plan (free, weekly, monthly, or annual).
   • The date you want the cancellation to take effect.
   • A request for written confirmation of your cancellation within 24 hours.
4. Send the email and wait for a reply. Stopee recommends giving Solvely Ai two business days to respond.
5. If you do not hear back within two business days, send a follow-up email with "URGENT: Cancellation Request Follow-Up" in the subject line.
6. Warning: Keep a copy of your cancellation email and any replies. If Solvely Ai continues charging after you sent the cancellation request, forward this email chain to your bank or card issuer as evidence that you attempted to cancel.

Pricing breakdown and what you might be paying

Solvely Ai offers different subscription tiers, and the cost depends on your plan length. Here is what Malaysian users typically see:

These figures are estimates based on typical conversion rates and may vary depending on your card issuer's exchange rate on the day you are charged. Always check your bank statement for the exact amount you were charged.

What happens after you cancel Solvely Ai

Timeline: when your access ends

The moment you cancel, your access does not end immediately. Instead, Solvely Ai typically allows you to use paid features until the end of your current billing period. Here is what you should expect:

• If you cancel mid-month on a monthly plan, you keep access until the end of that month.
• If you cancel on a weekly plan, you keep access until the end of that week.
• If you cancel on an annual plan, you keep access until the end of the year (unless you request an early refund).

This is where many users get confused. Cancelling does not mean you lose access today-it means you will not be charged again on your next billing date. Write down your cancellation date and the date when your access actually ends so you are not surprised.

Check your billing after cancellation

After you cancel, monitor your bank statement for the next 30 days. You should not see another Solvely Ai charge. If a charge appears after your cancellation date, report it immediately to your bank or card issuer as an unauthorized transaction. At Stopee, we have seen cases where companies fail to process cancellations correctly, so staying alert is critical.

If you cancelled through Apple or Google, also check your app store subscription settings 24 hours later to confirm the subscription now shows as "Cancelled" or does not appear in your active list.

Refund eligibility and how to request your money back

When Solvely Ai will refund you

Solvely Ai does not publish a standard refund policy in the sources available to us, which is a red flag. However, most subscription services offer refunds in these scenarios:

• You were charged without consent (especially if you signed up for a free trial and were not told it would auto-renew).
• You cancel within a very short window of being charged (usually 24-48 hours on app stores).
• The service failed to deliver what was promised.
• You were billed in error (duplicate charges, for example).

Warning: Solvely Ai is unlikely to refund you if you cancel outside the app store's refund window and claim you simply changed your mind. Consumer law in Malaysia does not require a refund for buyer's remorse on digital services.

How to request a refund

If you believe you deserve a refund, take these steps:

1. Email [email protected] with the subject line "Refund request for my Solvely Ai account".
2. Explain your reason clearly: unauthorized charge, free trial misleading, duplicate billing, or service failure.
3. Provide:
   • Your account email address.
   • The date of the charge.
   • The amount you were charged.
   • Screenshots of the charge on your bank statement or app store receipt.
   • Proof of your cancellation attempt (screenshot of your cancellation request or the email confirmation).
4. Request a response within 7 days.
5. If Solvely Ai does not reply or refuses your refund, contact your bank or card issuer. Ask them to dispute the charge as unauthorized or provide evidence of the subscription breach. Stopee recommends citing the Consumer Protection Act 1999 in your dispute, as unfair subscription terms may violate Malaysian law.

Common cancellation mistakes and how to avoid them

The wrong-platform trap

Many users waste time looking for a cancellation button on the Solvely Ai website when they actually subscribed through Apple or Google. If your charge comes from the App Store or Google Play, you must cancel in that app store-not on the Solvely website. Cancelling in the wrong place leaves your subscription active and you will be charged again next month.

Before you cancel, check your bank statement or app store billing section to see where the charge originated. A charge that shows "Apple" or "Google" must be cancelled in that platform.

Forgetting to screenshot the confirmation

If you do not take a screenshot of your cancellation confirmation, you have no proof that you cancelled if a charge appears later. Banks and app stores ask for evidence, and a screenshot is your best defence. The confirmation page is your receipt. Treat it like you treat a receipt for any other purchase.

Not waiting for the confirmation email

Some users see a cancellation message on the screen and assume they are done. But the confirmation email is the official proof. If you cancel and do not receive a confirmation email within 24 hours, email support to confirm the cancellation went through. Do not assume the cancellation worked just because you clicked a button.

Cancelling too late in the billing cycle

If you cancel one day before your renewal date, you might still be charged because the system may have already processed the payment. If you know you want to cancel, do it as soon as possible-ideally more than 3 days before your renewal date. Check your renewal date in your account settings before you cancel.

Checklist: before and after you cancel

Should you cancel or keep Solvely Ai

Reasons to cancel

• You found a free alternative (like Photomath, Symbolab, or ChatGPT).
• The AI tutor does not match your learning style or subject needs.
• You did not realize you were being charged and the cost is not worth it.
• You no longer need homework help (exam season ended, or you graduated).
• The subscription auto-renewed and you forgot about it.

Reasons to keep Solvely Ai

• You actively use the AI tutor and it genuinely helps you understand problems.
• You have an upcoming exam or major assignment and need structured support.
• The cost is manageable and fits your education budget.
• You prefer the user interface to other study apps.

At Stopee, we believe you should only keep a subscription if you actively use it and it delivers real value. If you have not opened the app in 30 days, cancelling is the right choice. Your money is better spent on subscriptions that you use every week.

What to do if Solvely Ai ignores your cancellation request

Escalation steps if the company refuses to cancel

If you have sent a cancellation email to [email protected] and Solvely Ai does not reply or refuses to cancel, here is how to escalate:

1. Send a second email with "URGENT AND FINAL: Cancellation Request" in the subject line. Include a deadline: "I require confirmation of my cancellation by [date 7 days from now], or I will dispute this charge with my bank."
2. If Solvely Ai still does not respond, contact your bank or card issuer and dispute the charge as "unauthorized" or "subscription not cancelled as requested". Provide your email chain as evidence.
3. If you paid through Apple or Google, report Solvely Ai to the app store for not honouring cancellation requests. Apple and Google take this seriously.
4. File a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) in Malaysia. You can submit a complaint online at their website. Include:
   • Your account details and email address.
   • Copies of all cancellation emails you sent.
   • Screenshots of your bank statement showing the charge.
   • A statement of how Solvely Ai breached the Consumer Protection Act 1999 by refusing to honour your cancellation.
5. The MDTCA will investigate and may pressure Solvely Ai to issue a refund. This process can take 4-8 weeks.

Pro tip: Stopee has helped thousands of consumers cancel difficult subscriptions by providing support in disputes with card issuers and regulators. If you are stuck, do not give up-escalate to your bank first, then to the regulator.

Contact and cancellation address for Solvely Ai

How to reach Solvely Ai for cancellation support

Solvely Ai does not maintain a public Malaysia office or phone number. All cancellations and customer support are handled via email:

• Email: [email protected]
• Official website: solvely.ai
• Contact page: solvely.ai/contact
• Company: Aignite Inc. (San Francisco, California)
• Malaysia phone support: Not available (online only).

When you email, expect a response within 2-3 business days. If you do not hear back within this window, follow up aggressively-this is a common sign that Solvely Ai is not processing your request.

Summary: your cancellation options at a glance

Final words: taking control of your subscriptions

Cancelling Solvely Ai is straightforward if you know where to look and which method to use. The biggest mistake is choosing the wrong platform (trying to cancel on the website when you subscribed through Apple, for example) or assuming a on-screen confirmation is final proof. Take screenshots, verify your cancellation with a confirmation email, and monitor your bank statement for 30 days after you cancel.

If Solvely Ai ignores your cancellation request, you have legal protection under Malaysia's Consumer Protection Act 1999. Escalate through your bank first, then to the Ministry of Domestic Trade and Consumer Affairs if needed. You are not powerless-companies count on you giving up, but Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by staying persistent and using the right escalation channels.

Your money matters, and your time is valuable. If Solvely Ai is not delivering the educational support you need, cancel it today. Stopee is here to guide you through every step, from the first email to the final confirmation-because cancelling should never be harder than subscribing.