Manage Uberconference

How to cancel Uberconference in malaysia before your next billing date

Understanding Uberconference and why you might cancel

Uberconference is now part of Dialpad, a cloud-based video meeting platform that lets teams hold online conferences with screen sharing, recording, and participant management. If you signed up for Uberconference in Malaysia and now want to stop paying, you need to know that the service operates under Dialpad, Inc., and cancellation requests go through Dialpad's support channels, not a standalone Uberconference team.

Many Malaysian users cancel because they have moved to competing platforms, found they do not need frequent video calls, or discovered unexpected charges on their card statements. Whatever your reason, Stopee is here to guide you through every step so you do not pay for another month by accident.

What Uberconference offers and costs in malaysia

Uberconference operates on a freemium model with two main options. The Free plan costs nothing (RM0.00 per month) but limits you to 10 participants and 45-minute meeting windows. The Business plan costs approximately RM90.00 per month (converted from USD$20.00, though your exact charge depends on real-time exchange rates and your bank's foreign transaction fees).

Paid subscribers get unlimited participants, 5-hour meeting sessions, auto-dial-out features, custom hold music, and meeting transcripts. If you only use the free tier, you will not be charged and do not strictly need to cancel, but if you have ever entered payment details, a paid subscription could still be attached to your account.

Why malaysians struggle to cancel Uberconference

The biggest friction point is that there is no in-app cancel button. Uberconference does not offer a one-click cancellation path inside your account settings. Instead, you must contact Dialpad Support via email or their help centre, and response times can be slow, especially if your message is unclear or lacks the right details.

Second, there is no local Malaysian office, hotline, or ringgit-based billing address for Uberconference. All support routes lead to Dialpad's US headquarters in San Ramon, California. This can make it harder to escalate complaints if your cancellation is not processed before the next billing cycle.

Third, if you subscribed through Apple App Store or Google Play (rather than directly on the Uberconference website), you must cancel from that same app store, not just by emailing support. Many users miss this step and think they have cancelled when their recurring charge keeps going.

Your consumer rights for software cancellations in malaysia

Malaysian consumers are protected by the Consumer Protection Act 1999, which covers contracts for services, including cloud-based software subscriptions.

What the law says about cancellations and refunds

Under the Consumer Protection Act 1999, businesses must be transparent about recurring charges, cancellation terms, and automatic renewal clauses. If Uberconference (or Dialpad) fails to make the cancellation process clear or blocks you from cancelling easily, you have grounds to escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL), Malaysia's consumer watchdog.

The law also grants you the right to a refund if you cancel within a cooling-off period after purchase (typically 14 days for contracts made remotely) or if the service does not match what was advertised. If you paid for a Business plan and Dialpad did not deliver the promised features or support in Malaysia, you can request a pro-rated refund based on unused months.

Escalation steps if dialpad ignores your cancellation request

If you email Dialpad Support and do not hear back within 14 days, or if they refuse to cancel your subscription without a valid reason, you can file a formal complaint with the MDTCCL. Stopee recommends documenting every email you send, including the date, the recipient's email address, and the exact text of your cancellation request.

Keep screenshots of your billing page, transaction confirmations, and any rejection emails from Dialpad. These become evidence if you need to escalate to the ministry. The MDTCCL can investigate whether Dialpad broke the Consumer Protection Act 1999 by making cancellation deliberately difficult.

How to cancel Uberconference in five steps

Cancelling your Uberconference account requires you to contact Dialpad directly, but preparing beforehand saves time and avoids errors.

Step 1: gather your account and billing information

Before you send any cancellation request, collect the following details so you can include them in your message and there is no confusion about which account you want to cancel.

1. Log in to your Uberconference account at uberconference.com
2. Navigate to Account settings or Billing settings
3. Take a screenshot of your current plan (Free or Business), your account email address, and your next billing date
4. Find your most recent invoice or card statement showing the charge from Uberconference or Dialpad
5. Write down the last four digits of the payment card used (for reference only; never send full card numbers)
6. Export or download any meeting recordings, transcripts, or notes you want to keep (the terms do not guarantee data will be available after cancellation)

Step 2: check if you subscribed via an app store

Warning: If you created your Uberconference account through Apple App Store or Google Play, you must cancel from that same platform, not just by emailing Dialpad. Stopping the subscription only in your email will not prevent the app store from charging you.

If you signed up directly on the Uberconference website using a credit or debit card, proceed to Step 3. If you used an app store, follow these sub-steps first:

• For Apple App Store: go to Settings > [Your Name] > Subscriptions > Find Uberconference > Tap Edit Subscription > Tap Cancel Subscription > Confirm
• For Google Play: open the Google Play app > Account > Subscriptions > Select Uberconference > Tap Cancel Subscription > Follow the prompts
• Screenshot the cancellation confirmation from the app store
• Then also email Dialpad Support (see Step 3) with a copy of your app store cancellation screenshot to prevent any billing errors

Step 3: contact dialpad support with a clear cancellation request

Visit the official help article at help.uberconference.com, then head to Dialpad's support centre at dialpad.com/support/. You can submit a support ticket or email support directly. Here is exactly what to include in your message:

1. Subject line: "Request to cancel Uberconference subscription" (no vague subject lines)
2. In the email body, write:
   • Your full name
   • The email address linked to your Uberconference account
   • Your current plan type (Free or Business)
   • Your next billing date (from Step 1)
   • Last four digits of your payment card (if applicable)
   • A clear cancellation statement: "I request to cancel my Uberconference subscription effective immediately. Please cancel before the next billing date [insert date] and send a cancellation confirmation to this email address."
3. Attach a screenshot of your account plan page
4. Send the email and note the date and time

Pro tip: Use formal language and include the next billing date. Dialpad processes faster when your request is specific and leaves no room for misunderstanding.

Step 4: follow up if you do not hear back within 7 days

Dialpad Support typically responds within 5 to 10 business days. If you do not receive a reply after 7 days, send a follow-up email with the same details and a reference to your original request date. Keep all correspondence in one thread if possible.

Warning: If your next billing date arrives and you have not received cancellation confirmation, contact your bank immediately and report the charge as unauthorised if Dialpad refuses to honour your cancellation request. Most Malaysian banks can reverse fraudulent or disputed recurring charges within 30 to 60 days.

Step 5: confirm cancellation and request a receipt

Once Dialpad replies that your subscription has been cancelled, ask them to send a cancellation confirmation email that includes:

1. The date the cancellation took effect
2. Confirmation that no further charges will be applied
3. Your account email and plan name
4. A cancellation reference number (if available)

Save this email. If an unexpected charge appears on your card after the stated cancellation date, forward this confirmation to your bank as proof that you requested cancellation.

How to get a refund if you were overcharged

If Dialpad charged you after your cancellation date or without your permission, you have options to recover that money.

Refund eligibility and timelines

You are eligible for a refund if any of the following apply:

• Dialpad charged your card after you requested cancellation (ask Dialpad to refund that charge)
• You cancelled within 14 days of your initial purchase and the service did not work as advertised (cooling-off refund under the Consumer Protection Act 1999)
• You were charged multiple times in one billing cycle due to a system error
• You were charged for a Business plan but only used the Free version

For charges made in Malaysia with a local bank account or card, your bank can dispute the charge and typically issues a refund within 30 days. For international card charges (USD converted to MYR), the process can take 45 to 60 days because the dispute must cross currency borders.

How to request a refund from dialpad

Email Dialpad Support with your cancellation confirmation and ask for a pro-rated refund. If you paid for a full month but cancelled on the 15th, you are entitled to half the monthly fee. Include:

• Your invoice date and the charge amount in ringgit
• Your cancellation date
• The number of days you actually used the paid plan
• Your bank account or original payment method for the refund

Stopee advises keeping all correspondence so that if Dialpad denies your refund, you can escalate to your bank or the MDTCCL with full evidence.

What happens after you cancel

It can feel anticlimactic once cancellation is done, so here is what you should expect.

Account access and data after cancellation

After your subscription ends, your free Uberconference account may remain accessible for a short period, but Dialpad does not guarantee how long your recordings and transcripts will be stored. Stopee strongly recommends downloading all important files before you submit your cancellation request, not after.

Your account login will eventually become inactive, but you may be able to reactivate it if you decide to return in the future. However, billing and subscription history will remain tied to the same email address, so if you ever want to switch plans, you will need to contact Dialpad again.

Checking your bank statement after cancellation

Watch your card statement for 60 days after the cancellation date. If you subscribed via a monthly auto-renewal, make sure no charge appears on your statement on or after the next billing date you noted in Step 1.

If a charge does appear, immediately forward your Dialpad cancellation confirmation email to your bank's dispute department and request a chargeback. Most Malaysian banks accept chargebacks for recurring charges that continue after cancellation confirmation.

Unsubscribing from dialpad marketing emails

Cancelling your subscription does not automatically remove you from Dialpad's email marketing list. If you receive promotional emails, click the "Unsubscribe" link at the bottom of any email, or email Dialpad Support asking to be removed from all marketing communications. This is your right under Malaysia's Personal Data Protection Act 2010.

Common mistakes people make when cancelling Uberconference

Cancellation mistakes can leave you paying for another month or locked out of your own data, so understanding the pitfalls now saves frustration later.

Mistake 1: deleting the app instead of cancelling the subscription

If you subscribed to Uberconference through Apple App Store or Google Play, simply deleting the app from your phone does nothing to stop the recurring charge. Your subscription remains active, and you will be billed again next month. Always cancel the subscription through the app store settings first, then delete the app.

Mistake 2: not including your next billing date in your cancellation email

Dialpad receives hundreds of cancellation requests. If you do not specify your billing date, support staff might process your cancellation after the next charge is already applied. Always write something like "I need this cancelled before [15 October 2024]" to make the deadline clear.

Mistake 3: assuming free-tier users do not need to cancel

If you ever added a payment method to upgrade to the Business plan, your account is flagged as a paying customer. Even if you downgraded back to Free, the payment method remains on file, and Dialpad might charge you if system errors occur. Contact Dialpad and confirm that all payment methods are removed from your account, not just the subscription.

Mistake 4: not saving recordings before cancellation

Once your subscription ends, Dialpad does not guarantee your recordings will stay in the cloud. Download or export all important meeting files before you send your cancellation request. The terms do not clearly state how long data is kept post-cancellation, so plan for the worst.

Mistake 5: emailing the wrong support address or using vague language

Sending your cancellation request to a general info email or to a salesperson delays the process. Use the official Dialpad Support channel at dialpad.com/support/. Write "I want to cancel my Uberconference subscription," not "I am thinking about cancelling, can you help?" Ambiguous requests get flagged as sales opportunities, not cancellations.

Comparing Uberconference with similar services in malaysia

If you are cancelling because you want a different video conferencing tool, here is how Uberconference stacks up against other options available to Malaysian users.

Your pre-cancellation and post-cancellation checklist

Use this checklist to ensure you do not miss a single step and that you have proof of everything.

Before you contact dialpad

• [ ] Screenshot your Uberconference account plan page showing your current tier
• [ ] Note your next billing date from your account or last invoice
• [ ] Find the last four digits of your payment card (do not copy the full number)
• [ ] Download all meeting recordings, transcripts, and notes to your computer
• [ ] Check if you subscribed via Apple App Store or Google Play
• [ ] If app store subscription: cancel from the app store first, take a screenshot of the confirmation
• [ ] Compose your cancellation email with all required details and a specific deadline

After you submit your cancellation request

• [ ] Save a copy of your cancellation email and the date you sent it
• [ ] Wait for Dialpad's reply (typically 5 to 10 business days)
• [ ] If you do not hear back in 7 days, send a follow-up email
• [ ] Once Dialpad confirms cancellation, save that email with the confirmation date
• [ ] Watch your bank statement on your noted billing date to ensure no charge appears
• [ ] If an unexpected charge appears, contact your bank with the cancellation confirmation email
• [ ] Keep all correspondence for at least 6 months in case of disputes

Contact information for Uberconference and dialpad support

Because Uberconference is now part of Dialpad, all cancellation and support requests go through Dialpad's official channels.

How to reach dialpad for cancellation

Official support page: dialpad.com/support/

Help article for cancellation: help.uberconference.com/hc/en-us/articles/115001505703-Cancellation

Mailing address (for formal correspondence): Dialpad, Inc., 2600 Camino Ramon, San Ramon, California 94583, USA

If you need to escalate beyond Dialpad's support team because they ignore your cancellation request or refuse to refund a disputed charge, you can file a complaint with Malaysia's Ministry of Domestic Trade and Cost of Living (MDTCCL) at www.kpdnkk.gov.my or call 1-300-88-5582.

Escalation path if dialpad does not respond

If Dialpad does not cancel your subscription or reply to your cancellation request within 14 days, take these steps in order:

1. Send a formal second email to Dialpad Support with the subject line "Urgent: Cancellation request escalation"
2. Forward your original cancellation email and note the exact date you first requested cancellation
3. If still no reply after 7 more days, file a complaint with the MDTCCL, including all your email evidence, the cancellation date you requested, and the charges that should not have been applied
4. Contact your bank's dispute department with your Dialpad cancellation confirmation (once received) and ask for a chargeback if the charge was not reversed

Final steps to ensure your cancellation is complete

Cancelling Uberconference in Malaysia requires patience and organisation, but once you follow these steps, you regain control of your billing and avoid surprise charges.

Stopee has helped thousands of Malaysian consumers cancel cloud services like Uberconference by providing clear, step-by-step guidance and empowering them with knowledge of their consumer rights. Whether you are switching to Google Meet, Zoom, or another video conferencing tool, Stopee ensures your cancellation is processed correctly and your money is protected.

Start with the checklist above, gather your account information, contact Dialpad Support with a formal cancellation request, and keep every email they send you. If you face delays or unexpected charges, remember that the Consumer Protection Act 1999 is on your side, and the MDTCCL exists to help Malaysian consumers like you.

Visit Stopee.com for more guides on cancelling subscriptions, filing refund requests, and understanding your consumer rights. Your subscription should work for you, not against you.