Manage Wps Office

How to cancel WPS Office in malaysia and stop auto-renewal charges

Why you might need to cancel WPS Office

WPS Office is a productivity suite that competes with Microsoft 365 and LibreOffice, but uses a freemium model with recurring auto-renewal that catches many Malaysian users off guard. If you subscribed to WPS Pro+ or a shared plan and now want to stop paying, you are not alone. The frustration usually comes from one of three places: you no longer need premium PDF tools, the upgrade prompts became tiresome, or you signed up during a trial and forgot to cancel before the next billing cycle hit your card.

The good news is that cancelling WPS Office is straightforward once you know where to go. At Stopee, we help thousands of Malaysian consumers escape unwanted subscriptions every year, and we know exactly how to walk you through this process without leaving you stranded or charged twice.

What WPS Office actually charges you

Malaysian users can see clear pricing in ringgit on the WPS website. WPS Pro+ costs RM25.00 per month or RM300.00 per year, while the shared plan runs RM12.50 per month per user or RM150.00 per year per user. The paid plans unlock full PDF editing and conversion, unlimited template downloads, advanced text recognition, e-signature features, 20 GB cloud storage, and an ad-free interface.

The free tier offers only basic PDF access, 1 GB of cloud storage, and support for 47 file formats, which is why many people upgrade. But once you upgrade, auto-renewal kicks in automatically unless you manually disable it. This is where the trap lives: most users do not realise the renewal date or forget to turn off the auto-renewal switch before their card gets charged again.

When cancellation makes sense

You should cancel if you have moved to a free alternative like LibreOffice, switched to Microsoft 365, or simply do not use the premium features anymore. You should also cancel if you subscribed during a promotional trial and do not want to pay full price after the trial period ends. At Stopee, we recommend cancelling at least 7 days before your renewal date to ensure the system processes your request in time.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you sign up for recurring subscriptions like WPS Office. The law requires companies to make cancellation as easy as signing up, and to provide clear notification before charging you again.

What the consumer protection act 1999 means for you

Under the Consumer Protection Act 1999, WPS Office must give you a clear mechanism to cancel auto-renewal without jumping through loops. If you cancel in time and the company charges you anyway, you have grounds to dispute the charge with your bank or credit card issuer. You can also escalate to the Malaysian Competition Commission (MyCC) if WPS refuses to process your refund or cancellation request.

Stopee always recommends keeping a paper trail: screenshot your cancellation confirmation, save your order number, and take a photo of your bank statement showing the charge. These records become your proof if you need to dispute the transaction later.

How to escalate if WPS does not cooperate

If you cancel through the WPS subscription portal and still get charged, email [email protected] with your order number and user ID, along with a screenshot of your cancellation confirmation. Keep this email and their reply. If WPS ignores your refund request within 14 days, you can lodge a formal complaint with the Malaysian Competition Commission (MyCC) at https://www.mycc.gov.my/. MyCC handles consumer disputes and can force the company to refund you if they find in your favour.

How to cancel WPS Office through the web account

If you bought your subscription directly from WPS (not through an app store), cancelling through the web portal is the fastest and most reliable method. This section walks you through exactly what to do.

Step-by-step cancellation via WPS subscription portal

1. Go to the WPS Subscription Management Center at https://www.wps.com/subscription/ and sign in with your WPS account email and password.
   • Use the same account you used to make the purchase.
   • If you forgot your password, click "Forgot Password" and follow the reset link to your email.
2. Look for the section labelled "My Subscription" or "Active Plans" on the dashboard.
   • You should see your current plan name (WPS Pro+ or Shared Plan) and the next renewal date.
   • If you do not see any active subscription, scroll down or check under "Billing History".
3. Find the auto-renewal toggle switch next to your active plan and check its current status.
   • If the switch is blue or shows "On", auto-renewal is currently enabled.
   • If the switch is grey or shows "Off", auto-renewal is already disabled (you can stop here).
4. Click the auto-renewal switch to turn it off.
   • Slide it to the left or click the toggle, depending on the interface layout.
   • You may see a prompt asking "Are you sure?" or offering a discount to keep your plan. Ignore this and confirm your cancellation.
5. Wait for a confirmation message to appear on screen, then take a screenshot of this page.
   • The message should say something like "Auto-renewal has been disabled" or "Your subscription will expire on [date]".
   • Keep this screenshot as proof of cancellation.
6. Check your email within 10 minutes for a confirmation letter from WPS.
   • This email will restate your cancellation and the final access date.
   • If no email arrives within 30 minutes, log back into your account and verify the auto-renewal is still off.

Pro tip: Set a phone reminder for your final access date minus 3 days. This gives you time to download any files stored in your WPS cloud account before access expires. Stopee users often forget this step and lose important documents.

Warning: Disabling auto-renewal does not refund you immediately. Your current paid period continues until the renewal date. Only after that date does your account revert to the free tier. If you need an immediate refund, contact [email protected] with your order number and explain your reason for cancellation.

Cancelling if you bought through an app store

If you subscribed to WPS Office through Google Play or the Apple App Store, you must cancel through that app store, not through the WPS website. Cancelling in the wrong place leaves your subscription active and you will still be charged.

For Google Play Store subscriptions, open Google Play on your device, tap your profile icon, go to "Manage subscriptions", select WPS Office, and tap "Cancel subscription". For Apple App Store subscriptions, open Settings on your iPhone or iPad, tap your name, select "Subscriptions", find WPS Office, and tap "Cancel Subscription". In both cases, take a screenshot of the cancellation confirmation page as proof.

Pricing table and plan comparison

This table shows WPS Office pricing in Malaysia and helps you decide if the paid plan is worth keeping.

If you are paying RM25 monthly and barely use the PDF tools, switching to the free tier saves you RM300 per year. That money could go toward a Microsoft 365 subscription if you need more features, or you could bank the savings entirely.

What happens after you cancel WPS Office

Cancelling auto-renewal does not mean instant loss of access. Here is what actually happens to your account after you disable auto-renewal through Stopee's guidance.

Your access timeline after cancellation

Once you disable auto-renewal, you keep full premium access until the end of your current billing period. If you paid for an annual plan that renews on 30 September and you cancel on 10 August, you still have access until 30 September. On 1 October, your account automatically downgrades to the free tier and you lose premium features like unlimited PDF editing, cloud storage above 1 GB, and e-signature tools.

Before that downgrade date, download and back up any files stored in your WPS cloud account. The free tier only offers 1 GB of storage, so if you have more than 1 GB of documents stored, some will become inaccessible once you revert to free. Use the WPS desktop app or web portal to download these files to your computer as a safety net.

Getting a refund after cancellation

Disabling auto-renewal does not automatically trigger a refund. You only get money back if you cancel within a very short window (usually before your first billing cycle completes) or if you have a valid reason like duplicate charges or unauthorised transactions.

To request a refund, email [email protected] with your order number, user ID, and a clear explanation of why you want a refund. Include a screenshot of your cancellation confirmation. WPS typically responds within 5 to 10 business days. If they refuse your refund and you believe the charge was unfair, you can dispute it through your bank or credit card issuer. At Stopee, we recommend this escalation step because banks have stronger leverage than individual consumers when disputing subscription charges.

Common mistakes people make when cancelling WPS Office

Many Malaysian users cancel in the wrong place, forget to check their confirmation, or assume the free version still has features they relied on. Cancelling feels frustrating, especially when the process is unclear. Here are the traps Stopee sees repeatedly.

Mistake 1: cancelling in the app instead of the web portal

WPS Office offers the app across Google Play, Apple App Store, and as a desktop download. Many users try to cancel from within the app itself by looking for a "Manage Subscription" button. This rarely works. The only reliable cancellation method is through the WPS subscription portal at https://www.wps.com/subscription/ or through your app store (Google Play or Apple App Store) if you subscribed there. Always verify which platform you used to buy the subscription before cancelling.

Mistake 2: forgetting to take a screenshot of the cancellation confirmation

The biggest mistake users make is closing the confirmation page without saving proof. If WPS charges you again after you cancel, you have no evidence the cancellation went through. Always screenshot the final confirmation page and save the cancellation email WPS sends to your inbox. These become your ammunition if you need to dispute a charge with your bank.

Mistake 3: assuming the free tier includes your old features

When you downgrade from WPS Pro+ to the free tier, you lose unlimited PDF editing, advanced text recognition, e-signature tools, and most of your cloud storage (down to just 1 GB). If you rely on any of these features, do not cancel. Instead, keep the subscription or switch to a free alternative like LibreOffice or Google Docs before cancelling. Stopee users often realise too late that the free version cannot do what they need.

Mistake 4: not cancelling before the renewal date

If your plan renews on the 15th and you cancel on the 14th, you might still get charged. WPS usually processes cancellations within 24 hours, but during weekends or public holidays the delay can stretch longer. Cancel at least 7 days before your renewal date to give the system time to process your request. If you cancel after the renewal date has passed, you are unlikely to get a refund and you will owe payment for the next cycle.

Checklist before and after cancellation

Use this checklist to make sure you cancel correctly and do not miss any critical steps. Print it or screenshot it for your records.

When to keep WPS Office instead of cancelling

Cancellation is the right choice for many users, but not everyone. Before you cancel, ask yourself these questions honestly.

Reasons to keep your WPS Office subscription

Keep WPS Office if you regularly edit PDFs, need e-signature tools for contracts, rely on advanced text recognition (OCR) for scanned documents, or need cloud storage for collaborative work. The annual plan at RM300 works out to RM25 per month, which is cheaper than buying a one-time PDF editor licence. If you use the software at least once a week, the cost justifies itself. At Stopee, we only recommend cancelling if you have genuinely moved to an alternative tool or do not use the premium features anymore.

You should also keep the subscription if you are in a professional role that demands PDF workflows. Accountants, lawyers, real estate agents, and graphic designers typically get more value from WPS Pro+ than casual users do. The shared plan at RM150 per year per user makes sense for small teams who need to collaborate on documents without upgrading to expensive enterprise software.

Getting help if cancellation does not work

If you cancel through the web portal and WPS still charges you, or if you cannot log into your account to disable auto-renewal, escalation becomes necessary. Here is exactly what to do.

Step 1: email WPS support with all required information

Contact [email protected] with the subject line "Cancellation request and charge dispute". In the email body, include your order number, user ID, the date you tried to cancel, a screenshot of your cancellation attempt, and a screenshot of the unexpected charge. Be specific: "I disabled auto-renewal on 10 August 2024 but was charged RM25 on 10 September 2024." WPS typically replies within 5 to 10 business days with either a refund or an explanation.

Step 2: dispute the charge with your bank if WPS does not reply

If WPS does not respond within 14 days or refuses to refund you, contact your bank or credit card issuer and request a chargeback or dispute. Give your bank the same evidence: order number, user ID, screenshots, and a summary of your cancellation attempt. Banks investigate these disputes for free and often side with consumers if the company failed to honour a cancellation request.

Step 3: lodge a complaint with the malaysian competition commission

If your bank resolves the dispute in your favour, you are done. If not, file a formal complaint with the Malaysian Competition Commission (MyCC) at https://www.mycc.gov.my/. MyCC handles unfair contract terms and misleading billing practices. Include your name, contact details, a summary of what happened, copies of all emails with WPS, and proof of the charge. MyCC will investigate and can order WPS to refund you if they find in your favour. This process is free and typically takes 2 to 3 months.

Final summary and next steps

Cancelling WPS Office takes just 5 minutes if you know where to go. Log into https://www.wps.com/subscription/, find your active plan, toggle off auto-renewal, take a screenshot, and you are done. Your premium access continues until the end of your current billing period, then your account reverts to the free tier. If you need an immediate refund, email [email protected] with your order number and user ID.

The key is to act before your renewal date approaches. Set a phone reminder for 7 days before renewal, cancel through the correct portal (web if you bought from WPS, or your app store if you subscribed there), and back up any cloud files before your access expires. Keep screenshots and emails as proof in case you need to dispute a charge later.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover money from unfair charges. If WPS ignores your cancellation or continues to bill you, you have legal protection under the Consumer Protection Act 1999 and can escalate to your bank or the Malaysian Competition Commission. Do not pay twice, and do not let auto-renewal surprise you again. Stopee empowers you to take control of your subscriptions and your money. Start your cancellation today at https://www.wps.com/subscription/ and reclaim your RM25 or RM300 per year.