Manage WPS Office

How to cancel WPS office and reclaim control of your subscription

About WPS office and why people cancel

WPS Office is a widely-used productivity suite that competes directly with Microsoft Office, offering word processing, spreadsheets, and presentation software at a fraction of the price. Originally built by Kingsoft in 1988, the platform has grown into a legitimate alternative for UK users seeking affordable document creation tools that work seamlessly across Windows, macOS, Linux, Android, and iOS devices.

The software's appeal lies in its Microsoft-compatible interface and freemium pricing model. You download the free version with advertisements and limited features, then upgrade to premium when you need ad-free access, expanded cloud storage, or commercial licensing. However, many subscribers eventually decide to cancel for practical reasons: switching to alternative software, budget constraints, or discovering they simply don't need premium features enough to justify ongoing payments.

If you're reading this, you've likely reached that moment yourself. Stopee exists to guide you through the cancellation process with clarity and confidence, ensuring you understand your rights and avoid common pitfalls that trap users into unwanted renewals.

The freemium trap and subscription tiers

WPS Office's free version is genuinely useful, which is why millions download it. However, the free tier comes with meaningful limitations: advertisements clutter your workspace, you get only 1GB of cloud storage, and commercial use is prohibited. Many users start here, then drift into premium subscriptions without fully understanding what they're paying for or how to cancel later.

The premium tiers range from WPS Premium (ad-free, 20GB storage) to WPS Business (commercial licence, 100GB storage) and higher-tier options. Pricing typically runs between £3.99 and £6.99 monthly, or £29.99 to £59.99 annually, though promotional rates often lock in lower prices for your first term. The catch: when your promotional period ends, your renewal cost may jump significantly unless you cancel before renewal date.

Why cancellation matters now, not later

Delaying cancellation costs you real money. WPS Office renews automatically on your billing date, and the company's terms require you to cancel before that date to stop charges. If you wait until after a renewal processes, recovering that money becomes a refund request rather than straightforward cancellation. Stopee's guidance ensures you act before your next charge, protecting your wallet from unnecessary expenses.

Pricing and what you're paying for

Before you cancel, understanding your subscription tier helps you confirm whether downgrading (rather than cancelling entirely) might serve you better.

Current WPS office pricing in the UK

Pro tip: WPS Office frequently runs promotional campaigns offering first-term discounts. If you subscribed during a sale, your renewal price will likely be higher unless you cancel and resubscribe at a new promotional rate. Check your account emails for your renewal amount before you decide to cancel.

Warning: If you subscribed through the Apple App Store, Google Play Store, or a third-party retailer rather than directly through WPS Office's website, your cancellation process differs significantly. You must cancel through the platform where you purchased, not through WPS Office's main site. Stopee recommends checking your purchase history immediately to identify where you subscribed.

What premium subscribers actually receive

The primary benefit of upgrading from free to premium is removing advertisements. This alone improves your working experience noticeably. You also gain expanded cloud storage (20GB instead of 1GB), access to premium templates, PDF editing tools, and the legal right to use the software for commercial work. Business tier adds priority customer support and team collaboration features.

Many users find that after several months, they use only the basic tools that the free version provides. If this describes your situation, cancelling and reverting to the ad-supported free version often makes financial sense. You lose the ad-free experience and expanded storage, but you eliminate the monthly charge entirely.

Your consumer rights and protection under UK law

Cancelling a subscription in the UK is protected by consumer law, giving you specific rights that companies must respect.

Consumer rights act 2015 and automatic renewal protection

The Consumer Rights Act 2015 mandates clear information about automatic renewal terms before you subscribe. WPS Office must disclose the subscription cost, billing frequency, and cancellation method upfront. If the company makes cancellation deliberately difficult or fails to provide a straightforward cancellation process, they violate your consumer rights.

Additionally, the Distance Selling Regulations mean that for online purchases, you generally have a 14-day cooling-off period to cancel without reason and receive a full refund. However, this applies primarily to initial subscription purchases, not ongoing renewals. If you change your mind within 14 days of first subscribing, you can claim a full refund.

Pro tip: Keep your subscription confirmation email and any receipt from your initial purchase. If you later dispute charges, this email proves when you subscribed and what terms you agreed to. Stopee advises retaining these records for at least 18 months.

Your right to cancel before renewal

WPS Office's terms require the company to allow you to cancel at least 14 days before your renewal date (and often longer, depending on your subscription's specific terms). You have an absolute right to cancel; the company cannot require a reason or impose penalties. This is your legal protection against being locked into unwanted subscriptions.

If WPS Office charges your account after you've submitted a cancellation request, you can dispute the charge with your bank or payment provider. Under the Consumer Rights Act, the company must refund unauthorised or incorrectly processed charges within a specific timeframe.

How to cancel WPS office step by step

The cancellation process varies depending on where you subscribed and which platform you use. Follow the method that matches your situation.

Cancelling directly through WPS office's website

If you subscribed directly on wpsoffice.com or wpsoffice.co.uk (rather than through an app store), use this process:

1. Log into your WPS Office account at wpsoffice.com using your registered email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email recovery steps immediately.
2. Navigate to your account settings by clicking your profile icon in the top right corner.
   • Select "Account" or "My Account" from the dropdown menu.
3. Locate your subscription or billing section, typically labelled "Subscription", "Billing", or "Plans".
   • This section displays your active subscription, renewal date, and payment method.
4. Click "Manage subscription" or "View subscription details".
   • You should see your current plan and a "Cancel subscription" or "Downgrade" option.
5. Select "Cancel subscription" and confirm you want to proceed.
   • WPS Office may offer a discounted renewal rate to entice you to stay. You can ignore this and proceed with cancellation.
   • The company may ask for feedback on why you're cancelling. This is optional; you don't need to provide a reason.
6. Check your email within 5 minutes for a cancellation confirmation message.
   • This email confirms your cancellation is processed and specifies your final billing date.
   • Pro tip: Screenshot this confirmation for your records. Stopee recommends saving it for at least 12 months.

Warning: Do not uninstall the software or delete your account immediately after cancellation. Your access continues until your billing period ends. Deleting your account early may prevent you from accessing files or requesting refunds if issues arise.

Cancelling if you subscribed through apple app store

If you subscribed via an iPhone, iPad, or Mac App Store purchase, you must cancel through Apple, not through WPS Office's website:

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap the profile icon (top right corner).
   • On Mac: open the App Store and click your name in the top left.
2. Select "Subscriptions" from the menu that appears.
   • This shows all active subscriptions linked to your Apple ID.
3. Find "WPS Office" in your subscriptions list and tap it.
   • If you don't see WPS Office here, you may have purchased directly from WPS instead of through the App Store. Check the website cancellation method above.
4. Tap "Cancel subscription" or "Edit".
   • Confirm you want to cancel when prompted.
5. Check your email for an Apple confirmation receipt.
   • The confirmation will come from Apple (noreply@email.apple.com), not from WPS Office.
   • Keep this receipt as proof of cancellation.

Pro tip: If the "Cancel subscription" button doesn't appear, your subscription may have already expired or you may have purchased a one-time licence rather than a subscription. Contact Apple Support (via the App Store or apple.com/support) if you're uncertain.

Cancelling if you subscribed through google play store

For Android users who subscribed via Google Play, follow this process:

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions" from the menu.
   • Then tap "Subscriptions".
3. Find and tap "WPS Office" from your active subscriptions.
   • If WPS Office doesn't appear, your subscription may be inactive or you purchased elsewhere.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask if you're sure you want to cancel. Confirm your choice.
5. Look for a cancellation confirmation email from Google (noreply@google.com).
   • This email confirms your subscription ends on a specific date.

Warning: Google Play may offer a discounted renewal rate when you attempt to cancel. Don't accept this offer unless you genuinely want to continue. Any offer accepted will restart your subscription.

Cancelling via written notice (backup method)

If you cannot cancel online or believe your online cancellation failed, you can submit a written cancellation notice. This method provides a documented paper trail, which is useful if disputes arise:

1. Prepare a brief written notice including:
   • Your full name as it appears on your WPS Office account
   • Your registered email address
   • Your subscription start date (if you have it)
   • A clear statement: "I request immediate cancellation of my WPS Office subscription effective as of today."
   • The date you're sending the notice
2. Send this notice to WPS Office's registered office address:
   • Use registered mail or certified post to create a delivery record.
   • Keep your postage receipt and a photocopy of your letter.
3. Follow up via email to support@wpsoffice.com (or the support email on their website) with a copy of your letter within 2 business days.
   • Include your postal tracking number or delivery confirmation.
4. Monitor your email and bank account for the next 2-3 weeks to ensure no further charges appear.
   • If you're charged after sending written notice, contact your bank immediately to dispute the charge.

Pro tip: Written notice is slower but creates an undeniable record of your cancellation request. Stopee recommends this method if you suspect the company might contest your cancellation or if previous online attempts failed.

What happens after you cancel

Cancellation triggers a series of events that you should monitor to ensure everything processes correctly.

Timeline and access after cancellation

Your WPS Office access doesn't end immediately upon cancellation. Instead, you retain access until your current billing period expires. If your renewal date was 15 July and you cancel on 1 July, you keep full premium access through 14 July, then automatically revert to the free version on 15 July.

This grace period is intentional and protects your work. You can continue using all premium features and accessing your cloud-stored files throughout this window. On your final day of access, export any important documents to local storage and verify your essential files are saved outside WPS Office.

Pro tip: Use your remaining premium access to export files in multiple formats. If you worked heavily with spreadsheets, export as both .xlsx (Excel) and .csv for maximum compatibility with future software. Stopee advises completing all exports at least 3 days before your access ends.

Cloud storage and file recovery

Your cloud-stored files don't automatically delete when your subscription expires. However, free accounts receive only 1GB of cloud storage versus 20GB for premium users. If you've used more than 1GB during your subscription, WPS Office may restrict your access to excess files or provide a grace period to download them.

Download any files exceeding 1GB before your premium access ends. Once your subscription expires, you'll lose access to anything beyond the 1GB limit unless you resubscribe.

Refunds and recovering money

Securing a refund depends on when you subscribed and why you're cancelling.

Refund eligibility within the 14-day period

If you subscribed fewer than 14 days ago and haven't used the premium features substantially, you can request a refund under the Consumer Rights Act 2015's cooling-off period. Contact WPS Office support immediately with your order number and request a refund citing the cooling-off period.

The company must process refunds within 14 days of receiving your request. If they delay beyond this window, escalate to your bank or payment provider, who can dispute the charge.

Refunds for unused subscription periods

If you're beyond the 14-day cooling-off period, refunds are typically unavailable unless WPS Office failed to provide the promised service or your cancellation was processed after the renewal date (triggering an unwanted charge).

Pro tip: If your next renewal date is within 7 days, contact WPS Office support and explain you're cancelling. Ask them to refund the upcoming renewal charge as a goodwill gesture. Many support teams will honour this request to retain customer goodwill. Stopee has seen success with polite, direct requests framed around budget constraints.

Disputing unauthorised charges

If WPS Office charges your account after you've cancelled, you have the right to dispute this charge with your bank or payment provider. Contact your bank immediately and explain that you cancelled your subscription before the charge date. Your bank can reverse the charge and initiate a chargeback dispute.

Provide your bank with your cancellation confirmation email as evidence. Most chargebacks succeed when you show proof of cancellation.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds straightforward, but small missteps can trap you in unwanted renewals and unexpected charges. Here's what catches people off guard.

Mistake 1: confusing app uninstall with subscription cancellation

Deleting the WPS Office app from your phone or computer does nothing to cancel your subscription. The app is simply software; your subscription exists separately in WPS Office's billing system. Uninstalling creates a false sense of security, but your renewal still processes on schedule.

Always cancel your subscription first through the method matching your purchase platform, then uninstall if you wish.

Mistake 2: missing your renewal date

WPS Office renews automatically on your billing date. If you cancel after this date, you've already been charged for another billing cycle. Check your confirmation email immediately after signing up to note your renewal date, then set a calendar reminder 14-21 days before that date to cancel in time.

Pro tip: Stopee recommends setting a phone alarm 2 weeks before renewal. This gives you ample time to cancel without rushing.

Mistake 3: assuming you cancelled when you didn't

Occasionally, cancellation requests fail silently. You click "Cancel", see no error message, but the subscription continues because the system encountered a technical glitch. Always check for a confirmation email within 5 minutes. If it doesn't arrive, try cancelling again or contact support directly.

This is precisely why Stopee emphasises keeping every confirmation email for proof.

Mistake 4: cancelling through the wrong platform

If you subscribed through Apple App Store but attempt to cancel on WPS Office's website, your cancellation will fail. You must cancel through the platform where you purchased. Check your purchase receipt to identify where you bought the subscription, then follow the matching cancellation method above.

Mistake 5: not exporting files before access ends

Your premium access ends on a specific date. If you haven't downloaded your important files before that date arrives, you lose the ability to export them in premium formats. Export all files well in advance, not on your final day.

A checklist to ensure successful cancellation

Use this checklist to confirm every step of your cancellation is complete:

• Identify where you subscribed (WPS Office website, Apple App Store, Google Play, or other platform)
• Log into your account and locate your subscription details and renewal date
• Complete the cancellation process for your specific platform
• Receive and save your cancellation confirmation email
• Export any important files to local storage before access ends
• Set a calendar reminder for your final access day
• Monitor your bank account for 7 days after renewal date to confirm no charge appears
• Contact support within 2 days if you don't receive a confirmation email
• Request a refund if charged after cancellation

Should you cancel or downgrade instead

Cancellation is permanent, but downgrading to the free version preserves your access to basic tools and your file library.

When downgrading makes sense

If you occasionally use WPS Office for simple document editing, downgrading to the free version eliminates your subscription cost while keeping the software available. You'll tolerate advertisements and accept a 1GB cloud storage limit, but you retain core functionality.

This approach works well if you might need WPS Office again in the future. You avoid relearning software after switching to a competitor.

When full cancellation is the right choice

Cancel entirely if you've switched to Microsoft Office, Google Workspace, or another platform you prefer. Keeping a free version of software you don't use wastes mental clutter and clutters your device. Clean cancellation is best when you're truly moving on.

Similarly, cancel if the free version's advertisements annoy you too much to tolerate. Life's too short to use software that frustrates you.

Comparing WPS office to alternatives

Before you cancel, consider whether an alternative might better suit your needs.

If cost is your primary concern, WPS Office remains among the cheapest premium options. If collaboration is essential, Google Workspace might serve you better. Stopee helps you evaluate these trade-offs by understanding exactly what you're cancelling and why.

Contact details and escalation

If your cancellation fails or you experience issues, use these contact methods to escalate your request.

WPS office contact information

For cancellation support, contact WPS Office through these channels:

• Email: support@wpsoffice.com or help@wpsoffice.com (typical support addresses; verify on their website)
• Website support form: Visit wpsoffice.com/support or wpsoffice.co.uk/support and submit a support ticket
• In-app support: Open WPS Office, navigate to Help or Settings, and select "Contact support"
• Registered office address: Check your subscription confirmation email or the WPS Office website footer for the registered UK office address. Send written cancellation notice here using registered mail.

When contacting support, include your account email, subscription start date, and renewal date. Be clear and direct: "I request cancellation of my WPS Office subscription effective immediately."

Escalation to consumer authorities

If WPS Office refuses to cancel your subscription or process refunds despite valid requests, you can escalate to consumer protection authorities. In the UK, contact:

• Citizens Advice Consumer Service: Phone 0808 223 1133 or visit citizensadvice.org.uk. This service helps resolve disputes with companies and can sometimes facilitate direct resolution.
• Trading Standards: Your local Trading Standards office (search via tradingstandards.uk) can investigate unfair business practices like deliberately obscured cancellation methods.
• Financial Ombudsman Service: If WPS Office is payment-related or your bank fails to support you, escalate to the Financial Ombudsman Service at financial-ombudsman.org.uk.

These authorities have legal power to compel companies to honour consumer rights and issue refunds when warranted.

Your path to cancellation starts now

Cancelling WPS Office is straightforward once you know your subscription platform and follow the correct process. Whether you cancel because you've found better software, budget constraints are tightening, or you simply don't use the premium features, your consumer rights protect you throughout.

The key is acting before your renewal date, maintaining proof of cancellation, and monitoring your bank account in the days following your final billing period. Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear, step-by-step guidance that anticipates common pitfalls.

Use this guide to navigate your cancellation with confidence. You control your subscriptions, not the other way around. When you're ready to take action, Stopee stands ready to help you exit cleanly and recover any money rightfully owed to you.