Manage Vmake Ai

How to cancel Vmake AI and avoid unexpected charges in malaysia

What Vmake AI is and why malaysians are signing up

Vmake AI is a subscription-based platform that lets you create professional videos and images using artificial intelligence tools. The service appeals to content creators, marketers, and small business owners in Malaysia who want to produce high-quality media without expensive software or hiring designers.

The plans and what they actually cost

Vmake AI offers three tiers: a free plan with limitations, and two paid options priced in USD but charged to Malaysian cards. Here is what you get at each level:

The pricing appears in US dollars on Vmake AI's website, so your actual charge depends on your bank's exchange rate at the time of billing. Most Malaysian cardholders see charges between RM75 and RM85 per month for the paid plans.

Why malaysian users struggle with cancellation

The frustration is real and completely valid. Many Vmake AI users in Malaysia report that the cancellation process is not clearly explained on the website or in account settings. Some users discovered they were still being charged weeks or months after they thought they had cancelled. The service terms do not prominently display auto-renewal policies or refund conditions, which puts you at a disadvantage when you try to leave.

This is exactly the kind of situation where knowing your rights and having a clear plan makes all the difference. Stopee exists to help you navigate these grey areas and take back control of your subscriptions.

Your consumer rights when cancelling Vmake AI

Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services, including digital subscriptions like Vmake AI.

What the law says about subscriptions and refunds

Under the Consumer Protection Act 1999, suppliers must be honest about the terms of their service before you pay. If Vmake AI's terms are unclear, misleading, or hidden, you have grounds to challenge any charge. Additionally, if you cancel and are charged again, that is a breach of contract and potentially unfair commercial practice.

The law also requires that cancellation be as easy as signing up. If Vmake AI makes cancellation deliberately hard to find or complete, that is a dark pattern, and you can escalate the complaint to the Ministry of Domestic Trade and Cost of Living (MDTCC), which enforces consumer protection in Malaysia.

Your right to a refund

Vmake AI's terms do not appear to explicitly forbid refunds for recent charges. If you cancelled but were still charged, or if you used the service for only a few days and changed your mind, you have the right to request a refund under the Consumer Protection Act 1999. You are not limited to the company's stated policy if that policy is unreasonable or if the company breached its obligation to make cancellation clear.

How to cancel Vmake AI step by step

Follow these steps in order to cancel safely and document your cancellation for your records.

Gather your evidence before you cancel

Take 15 minutes now to screenshot and save proof of your current subscription. This protects you if a dispute arises later.

1. Log in to your Vmake AI workspace at vmake.ai/workspace
2. Navigate to your Account, Profile, Billing, or Subscription section (exact name varies)
3. Take a clear screenshot showing:
   • Your current plan name (Free, Plus, or Pro)
   • Your next billing date
   • Your registered payment method
   • Any active renewal status
4. Go to your email inbox and save any recent invoice or receipt from Vmake AI
5. Check your bank or credit card statement and screenshot the most recent Vmake AI charge
6. Write down the email address you used to create your Vmake AI account

Pro tip: Create a folder on your computer or cloud storage called "Vmake AI Cancellation" and store all these files together. If you need to dispute a charge later, you will be glad you have this evidence.

Cancel through your Vmake AI account

The web workspace is your first attempt to cancel. Look for the cancellation option in your account settings.

1. Open vmake.ai/workspace and sign in with your email and password
2. Click on your profile icon or avatar, usually in the top right corner
3. Look for menu options such as "Account," "Settings," "Billing," "Subscription," or "Plans"
4. Once you find the billing section, search for a button labeled "Manage Plan," "Cancel Plan," "Cancel Subscription," or "Turn Off Renewal"
5. If a cancellation button exists, click it
6. Read every confirmation message carefully and note any warnings about losing access or credits
7. Confirm the cancellation by clicking "Yes" or "Confirm Cancel"
8. Take a screenshot of the final confirmation page showing that your cancellation request was received
9. Wait for a confirmation email from Vmake AI and save it to your folder

Warning: Do not close the browser window or leave the page until you see a confirmation message. Some services show a confirmation screen for only a few seconds.

Cancel by contacting Vmake AI support if the web option does not work

If you cannot find a cancellation button in your account, or if clicking it produces an error, contact the support team directly. Email is your most reliable method for creating a documented record.

1. Open your email client and compose a new message to [email protected]
2. In the subject line, write: "Cancellation Request for [Your Email Address]"
3. In the email body, include:
   • Your full name as it appears on the account
   • The email address registered to your Vmake AI account
   • Your current plan (Free, Plus, or Pro)
   • Your request to cancel immediately and prevent future charges
   • A statement like: "Please confirm this cancellation in writing via email"
4. Send the email and note the date and time you sent it
5. Check your inbox and spam folder for a reply within 3 to 5 business days
6. When the support team replies, screenshot their confirmation and save it

Pro tip: If support does not reply within 5 business days, send a follow-up email. Keep all emails in a single thread so you have a clear timeline of your cancellation request.

Use live chat if available

Vmake AI offers live chat inside the workspace. This can be faster than email, but live chat does not always create a permanent record.

1. Log in to vmake.ai/workspace
2. Look for a chat icon, help icon, or support button, usually in the bottom right corner or top menu
3. Click to open the chat window
4. Type: "I would like to cancel my subscription and stop all charges. Please confirm this in writing by email to [your email address]."
5. Wait for a support agent to respond
6. Take a screenshot of the entire chat conversation, including timestamps
7. Request that the agent send you a confirmation email with the cancellation details

Warning: Live chat conversations can disappear after you close the window. Always take a screenshot and request written confirmation via email.

What happens after you cancel Vmake AI

Once your cancellation is processed, several things occur, and it helps to know what to expect so you are not caught off guard.

Your access and billing timeline

Most subscription services cut off your access at the end of your current billing cycle, not immediately. If you pay on the first of each month and cancel on the 15th, you usually keep access until the end of that month, then your account reverts to the Free plan.

• Your access to Plus or Pro features ends on your next billing date
• Your account automatically switches to the Free plan (with watermarks and limits)
• No further charges will appear on your card after that date
• You retain access to any projects or files you exported before cancellation
• Videos or images stored only in Vmake AI may be deleted after 30 to 90 days (check their privacy policy)

Download or export all your important work immediately after cancelling, before your paid access expires.

Check your billing for 60 days after cancellation

Monitor your bank statement and credit card activity for two full billing cycles after cancellation. If an unexpected charge from Vmake AI appears, you have evidence of your cancellation request and can dispute it.

How to get a refund if you were charged after cancelling

If Vmake AI charged you after you cancelled, you have options under Malaysian consumer law, and Stopee is here to help you understand them.

Request a refund from Vmake AI first

Send an email to [email protected] with the subject "Refund Request for Erroneous Charge." Include your cancellation confirmation and the date of the unwanted charge. Be specific and calm. Vmake AI is more likely to refund if you have clear proof of your cancellation request.

Escalate to your bank if Vmake AI refuses

If Vmake AI does not refund within 7 days, contact your bank or credit card issuer. Ask them to reverse or dispute the charge as "unauthorized" or "service not rendered." Provide your bank with your cancellation confirmation email and screenshots as evidence. Most banks will investigate within 10 to 14 days.

File a complaint with the MDTCC

If your bank declines the dispute or if Vmake AI refuses to acknowledge your cancellation, file a formal complaint with the Ministry of Domestic Trade and Cost of Living. The MDTCC enforces the Consumer Protection Act 1999 and can investigate unfair billing practices. You can file online at their website or visit a local office. Include all your evidence: cancellation request, confirmation email, screenshots, and bank statements.

Common mistakes people make when cancelling

You are not alone if you have already made one of these errors. Many users cancel but accidentally leave the door open for more charges.

Thinking deletion is the same as cancellation

If you delete the Vmake AI app from your phone or computer, that does not cancel your subscription. Your account and billing remain active in Vmake AI's system. You must explicitly cancel through the account settings or contact support.

Assuming silence means success

If you contact support and do not receive a reply within a week, do not assume your cancellation went through. Many users wait too long and then discover they have been charged again. Send a follow-up email or escalate to your bank sooner rather than later.

Not downloading your files before cancellation

Once your access ends, you may not be able to download or export your projects. Vmake AI's terms do not guarantee that your files will be preserved after you leave. Export everything you care about before your cancellation becomes effective.

Ignoring hidden renewal settings

Some subscription platforms have a separate toggle for auto-renewal that is different from the actual cancellation button. Even if you click "Cancel Plan," auto-renewal might still be on. Always check that both cancellation and auto-renewal are disabled.

Pricing comparison and deciding if Vmake AI is worth keeping

Before you cancel, you might want to compare what you are paying for.

If you are only testing the service or rarely use it, the Free plan might be enough and cancelling the paid plan makes sense. If you create content regularly for business, the Pro plan may justify the RM80 monthly cost. Be honest about how often you actually use Vmake AI. If the answer is "rarely" or "never," cancelling saves money you can use elsewhere.

Your cancellation checklist

Use this checklist to ensure you have completed every step and left no loose ends.

• Screenshot current plan details before cancelling
• Save recent invoice or receipt from Vmake AI
• Screenshot bank statement showing latest charge
• Download or export all important projects and files
• Attempt to cancel through account settings in the workspace
• If that fails, send email to [email protected] with cancellation request
• Screenshot the cancellation confirmation page or email
• Wait for Vmake AI to confirm via email and save that email
• Monitor your bank statement for 60 days after cancellation
• If charged again, request a refund from Vmake AI
• If Vmake AI refuses, dispute the charge with your bank
• If the bank declines, file a complaint with the MDTCC

Contact Vmake AI for cancellation support

When you reach out to Vmake AI, use these contact methods in order of priority.

• Email: [email protected] (allow 3 to 5 business days for a reply)
• Live chat: Available in your workspace at vmake.ai/workspace (ask for confirmation via email)
• Account settings: Log in and look for Manage Subscription or Cancel Plan buttons
• Mailing address: No verified physical address was published; use email as your primary method

Pro tip: Always keep copies of your emails and save support responses. If a dispute arises, this documentation proves you acted in good faith and made a clear cancellation request.

Why choosing to stay or leave matters

Vmake AI is a legitimate tool if it fits your workflow. But if you are paying for something you rarely use, cancelling is the smart choice. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control over their spending. Whether you cancel Vmake AI today or decide to keep it, you now have the knowledge and tools to make that choice confidently and protect yourself from unexpected charges.

Your time and money deserve respect. If Vmake AI no longer serves you, Stopee supports your right to cancel cleanly and dispute unfair charges under Malaysian consumer law. Take action today, and do not let any subscription service take advantage of unclear terms or hidden billing practices.