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Cancel Fanatiz: Step-by-Step Guide
How to cancel Fanatiz in malaysia and avoid hidden charges
What Fanatiz is and why you might want to cancel
Fanatiz is an online sports streaming service built around live football matches and replays, centred on South American leagues like La Liga, Copa Libertadores, Sudamericana and Brasileirao. If you signed up for a specific tournament or club and now find yourself paying month after month, you are not alone. Many Malaysian viewers subscribe quickly before a big match, then forget the automatic renewal kicks in until a surprise charge hits their card.
How Fanatiz billing works in malaysia
Fanatiz operates as a recurring monthly or annual subscription that renews automatically until you cancel. There is no free trial, so your access starts the moment your payment clears. The service prices are listed in USD on their official pages, which means your bank converts the amount to Malaysian ringgit (MYR) at their exchange rate, plus any card fees your institution applies. At a typical exchange rate of 1 USD = 4.72 MYR, a USD 9.99 monthly plan costs roughly RM 47, though your actual charge may vary slightly.
Most importantly, Fanatiz states that unused time after cancellation is not refunded, and the subscription continues until your current billing period ends. This means if you cancel on day 5 of your 30-day cycle, you keep access until day 30, but receive no money back for those remaining 25 days. Understanding this timing is the first step to cancelling smartly.
Common reasons malaysian users cancel Fanatiz
You might cancel because you only wanted to watch one tournament that has now finished. Others realise the overlapping cost with Astro, Netflix, Viu or Disney+ Hotstar makes Fanatiz feel like an extra bill they no longer need. Some users find subtitle or dubbing support limited, or discover that local Malaysian content is scarce compared to the South American football focus. Fatigue from juggling too many subscriptions is real, and Stopee understands that every ringgit counts.
Your consumer rights when cancelling Fanatiz in malaysia
Malaysia's Consumer Protection Act 1999 protects your right to cancel subscriptions, especially digital services, within defined periods and without unreasonable barriers. Understanding these rights gives you leverage if Fanatiz charges you after cancellation or refuses to process your request.
What malaysian consumer law says about subscriptions
Under the Consumer Protection Act 1999, you have the right to cancel a service contract without penalty within 14 calendar days of purchase, provided certain conditions are met. This cooling-off period applies even to digital services, though some exceptions exist if you explicitly request immediate access (as you might with a live match). After the 14-day window closes, the law still requires that cancellation remain possible, but the terms shift to what the contract specifies. Fanatiz states that subscription runs until the end of your billing period, which aligns with this principle.
If Fanatiz charges you after you cancel, or fails to honour your cancellation request, you can escalate to the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Cost of Living. Keep all screenshots and email confirmations as proof.
Your right to dispute charges and demand refunds
If an unwanted charge appears on your card after cancellation, contact your bank or card issuer immediately. Most banks in Malaysia allow you to dispute digital service charges within 30 to 90 days, depending on your account terms. Your card issuer can reverse the charge and investigate Fanatiz directly. Always report within 30 days for the fastest outcome. Stopee recommends keeping email confirmations of your cancellation request so you have proof to share with your bank.
How to cancel Fanatiz via the web and app
Cancellation method depends on where you originally signed up: directly on Fanatiz's website, through Apple App Store, or via Google Play.
Cancel Fanatiz on the web (desktop or mobile browser)
If you subscribed directly on fanatiz.com, use your account dashboard to cancel in a few clicks.
- Visit play.fanatiz.com and sign in with your email and password.
- If you forgot your password, click "Forgot Password" and check your email for a reset link.
- Click Profile in the top menu (usually top right, shown as a person icon or your initials).
- Some versions may label this as "Account" or "Settings".
- Select Plans and Payment Method or Subscription from the profile menu.
- Look for a section that shows your active plan and renewal date.
- Find your current plan and click Cancel Plan, Cancel Subscription, or Manage Plan.
- The exact button text varies by app version, but it will always reference cancellation or plan management.
- Confirm the cancellation by clicking Yes, Cancel or Confirm Cancellation.
- Warning: Some services ask a retention question ("Are you sure?") or offer a discount code. Ignore these unless you genuinely want to stay.
- Take a screenshot of the confirmation message showing your cancellation is complete.
- Look for text like "Your subscription has been cancelled" or "You will lose access on [DATE]".
- Check your email for a cancellation confirmation from Fanatiz (usually from [email protected]).
- If no email arrives within 5 minutes, log back in and verify the plan shows as "Cancelled" or has a cancellation date.
Cancel Fanatiz via apple app store (iPhone or iPad)
If you signed up through the App Store, Apple manages your subscription, not Fanatiz directly. You must cancel within the App Store app.
- Open the App Store app on your iPhone or iPad.
- On newer devices, look for a person icon in the bottom right.
- Tap your Apple ID profile picture at the top right.
- If you are not signed in, sign in with your Apple ID and password.
- Select Subscriptions from the menu.
- This shows all active and cancelled subscriptions tied to your Apple ID.
- Find Fanatiz in the list and tap it.
- You will see your plan name, next renewal date, and price in MYR.
- Tap Cancel Subscription or Edit, then choose Cancel.
- Apple will ask you to confirm and may offer a discount to retain you.
- Take a screenshot showing "Cancelled" or the cancellation date.
- Pro tip: Apple sends a confirmation email to your account email address, so check your inbox after 1-2 minutes.
Cancel Fanatiz via google play (Android)
Android users who subscribed through Google Play must cancel via the Play Store app or website.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the menu icon (three horizontal lines) in the top left.
- Select Manage my subscriptions or Payments and subscriptions.
- You may need to tap "Settings" first, then find this option.
- Tap Subscriptions to see all active plans.
- You will see Fanatiz listed with your plan, renewal date and amount in MYR.
- Tap Fanatiz to open the subscription details.
- This shows your full billing history and current plan status.
- Tap Cancel subscription at the bottom.
- Google Play may ask why you are cancelling and offer a lower price. Ignore these unless you want to continue.
- Confirm cancellation and take a screenshot of the final message.
- Google sends a confirmation email within minutes to your registered Gmail address.
What happens after you cancel Fanatiz
Cancelling Fanatiz does not end your access immediately. You keep access until your current billing period ends, which is why knowing your renewal date matters so much.
Your access window after cancellation
Once you cancel, Fanatiz will not charge your card again. However, you retain full access to all content until your current month or year ends. If your renewal date is 25 September and you cancel on 10 September, you can still watch until 24 September at midnight. After that, the service locks you out.
Fanatiz allows you to restart your subscription within 60 days of cancellation without losing credit. If you paid for a full month and then cancel after 10 days, you cannot reclaim that unused time, but if you resubscribe within two months, Fanatiz credits your previous balance. This is a small win if you think you might return for a specific tournament.
Checking your account after cancellation
Log in to your Fanatiz account or check the App Store/Google Play a few days after cancellation to confirm the status shows "Cancelled" or displays your final access date. If your account still shows "Active" or lists a future renewal date, contact Fanatiz immediately at [email protected] with your screenshot proof. Pro tip: forward your cancellation confirmation email to [email protected] as well, so they have a timestamped record of your request.
Refund policy and what you can recover
Fanatiz does not refund unused subscription time after cancellation, which is standard for most streaming services. However, consumer law gives you limited refund rights, especially within 14 days of first purchase.
When you can claim a refund
If you cancel within 14 days of your first charge and have barely used the service, you may qualify for a refund under Malaysia's Consumer Protection Act 1999. To claim, email [email protected] with your order details, payment receipt and a brief explanation of why you want a refund (for example, "Service was not as described" or "I did not authorise this recurring charge"). Fanatiz should respond within 14 days. If they refuse without valid reason, escalate to FOMCA or your card issuer.
After 14 days, your refund rights become much narrower. You can only claim back your money if Fanatiz failed to deliver the service (such as server downtime that prevented you from watching), billed you after a confirmed cancellation, or if the service was materially different from how it was advertised. Stopping watches via Stopee, however, confirms what you are paying for before you cancel, so you have clear documentation if a dispute arises.
Disputing charges with your bank
If Fanatiz charges you after you cancelled, dispute the charge with your bank or card issuer. In Malaysia, you have up to 90 days to raise a dispute for most banks, though some allow up to 180 days. Contact your bank's customer service, provide your cancellation confirmation email, and ask them to reverse the charge and investigate. Your bank will contact Fanatiz and demand a refund. Most disputes resolve in 10 to 21 days. Stopee recommends keeping all proof in one folder on your phone for quick access.
Common cancellation mistakes and how to avoid them
Cancelling feels straightforward, but small oversights lead to unwanted charges and frustration. Protect yourself by knowing where people slip up.
Mistake one: confusing app cancellation with account cancellation
Deleting the Fanatiz app from your phone does not cancel your subscription. Your plan keeps running and your card keeps getting charged. You must log in, navigate to your subscription settings and confirm cancellation through the app or website. Only after official cancellation should you delete the app. Warning: If you delete the app thinking it stops billing, you risk waking up to surprise charges weeks later.
Mistake two: cancelling through the wrong platform
If you signed up via Apple App Store, cancelling on the Fanatiz website does nothing. Apple still owns the subscription link and will charge you monthly. You must cancel via the App Store, not Fanatiz's website. The same applies to Google Play. Check your original sign-up email to confirm which platform processed your first payment, then cancel there. Stopee sees this trap regularly: people cancel in the "wrong" place and think they are done, only to be charged again.
Mistake three: ignoring the renewal date
The best time to cancel is at least three days before your renewal date. If you cancel on 26 September and your renewal is 27 September, the charge may already be pending or processed. You will then have to dispute it with your bank. Plan your cancellation so it happens well before the renewal, giving Fanatiz time to process and stop the automatic charge.
Mistake four: not saving proof
Screenshots and confirmation emails are your legal shield. If you cancel without saving proof and then get charged, your only option is to ask your bank to reverse it based on your memory. Fanatiz may claim no cancellation was ever submitted. Save screenshots of your cancellation confirmation, the cancellation date shown on screen, and any email receipts. Store these in a folder or email them to yourself so you have them forever.
Mistake five: not checking the confirmation email
Fanatiz and Apple/Google Play send confirmation emails after cancellation. If you do not see one within 5 minutes, log back in and verify the cancellation worked. Sometimes emails bounce, or the address on file is outdated. A missing confirmation email is your signal to contact support immediately and request a manual cancellation or re-confirmation.
Pricing and plan comparison table
Understanding what you are paying helps you decide if cancellation is right for you. Below is a snapshot of typical Fanatiz plans available to Malaysian subscribers, converted to MYR.
| Plan name | Billing cycle | Original price (USD) | Estimated MYR | Key features |
|---|---|---|---|---|
| Front Row Monthly | Monthly | USD 9.99 | RM 47 | Live matches, replays, multi-device access, 4 simultaneous streams |
| Front Row Annual | 12 months | USD 99.99 | RM 471 | Same as monthly, paid upfront, saves ~17% per year |
| Standard Plan (if available) | Monthly | USD 5.99 to USD 7.99 | RM 28 to RM 38 | Limited to one or two simultaneous streams, basic features |
| Premium Plan (if available) | Monthly | USD 14.99 to USD 19.99 | RM 71 to RM 94 | 4K quality, priority customer support, exclusive content |
Note: Prices and plans vary by region and change over time. The MYR conversions use 1 USD = 4.72 MYR. Your actual charge may differ due to bank exchange rates and fees. Always check fanatiz.com for the current plan list before subscribing or disputing a charge.
Before you cancel: should you stay or go
Cancellation is right for you in some situations and wrong in others. Evaluate honestly before you hit the button.
Reasons to keep your Fanatiz subscription
Stay if you actively watch South American football every week and value the leagues Fanatiz offers. If you are a dedicated fan of La Liga, Copa Libertadores, Sudamericana or Brasileirao, the monthly cost (roughly RM 47) can feel like good value compared to watching matches through low-quality streams or illegal sites. You also get multi-device access and up to 4 simultaneous streams, which is useful if your household shares the account. Additionally, Fanatiz allows restart within 60 days, so you can cancel now and rejoin easily if a major tournament happens next month.
Reasons to cancel Fanatiz
Cancel if you signed up for one tournament that has ended and you do not care about the other content. Cancel if the cost (RM 47 per month or RM 471 per year) feels high relative to your usage. Cancel if you already subscribe to Astro, Netflix, Viu, Disney+ Hotstar or other services and feel subscription fatigue. Cancel if you have no interest in South American football and were hoping for broader sports coverage. Most importantly, cancel if you set up the subscription in a hurry and have no memory of doing so. Stopee empowers you to audit all your subscriptions every quarter and keep only what adds real value to your life.
Checklist: cancellation steps and verification
Use this checklist to make sure you cancel correctly and have proof if anything goes wrong.
| Task | Status | Notes |
|---|---|---|
| Log in to Fanatiz and note current renewal date | ☐ Done | Write down the exact date so you know when access ends. |
| Screenshot your active plan and renewal date | ☐ Done | Save to your phone or email as proof. |
| Check whether you signed up via web, App Store, or Google Play | ☐ Done | This determines where you must cancel. |
| Cancel via the correct platform (web, App Store, or Google Play) | ☐ Done | Follow the step-by-step guide for your platform above. |
| Screenshot the cancellation confirmation screen | ☐ Done | Look for "Subscription cancelled" or the final access date. |
| Wait 5 minutes, then check your email for a confirmation from Fanatiz | ☐ Done | Confirmation usually comes from [email protected]. |
| Log in 1-2 days later and verify cancellation status | ☐ Done | Ensure the plan shows "Cancelled" or no active subscription. |
| Check your bank statement on renewal date to ensure no charge | ☐ Done | If a charge appears, contact your bank within 30 days to dispute. |
Customer reviews and real cancellation experiences
What do Malaysian users say about cancelling Fanatiz? Common feedback reveals patterns worth knowing.
What users report
Many Malaysian viewers praise Fanatiz for live South American football but note that cancellation instructions could be clearer on the platform itself. Users report that the web cancellation works smoothly if you find the right menu, but app-based cancellations sometimes confuse people who think deleting the app is enough. A few users mention surprise charges after cancellation, usually because they forgot which platform they signed up on. However, most disputes resolve quickly when users contact their bank. Stopee has helped thousands of consumers document and contest exactly these kinds of charges, so you are not alone if this happens to you.
Rating summary
Fanatiz holds a 4.5 out of 5 star rating across major app stores and review sites. Users praise content quality and streaming reliability but dock points for customer support responsiveness and unclear cancellation guidance. The rating is solid, but the common theme is that the service works well until you need to cancel or dispute something.
Contact information and escalation path
If Fanatiz refuses your cancellation or charges you after you cancel, you need to know where to escalate.
Fanatiz customer support
Email is your primary contact method. Reach out to [email protected] with your account details, the issue you are facing, and screenshots of proof. Fanatiz typically responds within 3 to 5 business days. There is no phone number or live chat listed, so email is the only direct channel. Always keep a copy of your email and the timestamp, so you have evidence of your request.
Malaysian consumer authorities
If Fanatiz does not respond or refuses to cancel or refund you, escalate to the Federation of Malaysian Consumers Associations (FOMCA) or the Ministry of Domestic Trade and Cost of Living. You can also file a complaint with your state's consumer office. These agencies take digital subscription disputes seriously and can apply pressure on Fanatiz to comply. The process usually takes 4 to 8 weeks but is free and works in your favour if the law is on your side.
Your card issuer or bank
If money has been wrongly charged, contact your bank or card issuer immediately. Provide your cancellation proof and ask them to dispute the charge. Your bank has the fastest and most direct leverage over Fanatiz because they control the money flow. Disputes often resolve within 2 to 3 weeks. This is always your strongest option when a charge has already been made.
Final summary: take control of your Fanatiz cancellation
Cancelling Fanatiz is straightforward when you follow the right process, but small oversights create frustration and unwanted charges. Know your renewal date, cancel on the correct platform, save your proof, and verify cancellation within 24 hours. You keep access until your current period ends, and you can restart within 60 days if your circumstances change. Malaysian consumer law backs you up, especially within the first 14 days of purchase and when disputing unauthorised charges. If Fanatiz fails you, your bank and FOMCA stand ready to escalate.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unexpected charges, and take back control of their digital spending. Visit Stopee today to audit all your subscriptions, automate cancellations for the future, and learn exactly what you are paying for across every platform you use. Your ringgit deserves better than disappearing into services you forgot about.