Manage Fanatiz

How to cancel fanatiz and protect your money in new zealand

What is fanatiz and why new zealanders subscribe

Fanatiz is a sports streaming platform that focuses on South American football and related content. You can watch matches, analysis, and exclusive sports programming on your web browser, mobile phone, Roku device, or Fire Stick.

The service offers monthly and annual subscription plans, plus pay-per-view events for major fixtures. Some new subscribers get free trial access, though this varies by region and promotion.

Where you can access fanatiz

You can subscribe through multiple platforms: the main Fanatiz website, Apple App Store, Google Play, Roku, or directly through supported smart TV devices. This flexibility also means your cancellation method depends entirely on where you signed up, which Stopee helps you navigate below.

Why cancellation matters for your wallet

Unlike some services that let you pause, Fanatiz requires explicit cancellation to stop billing. If you delete the app or simply stop watching, your subscription keeps charging. This is why understanding your exact cancellation route-and timing it correctly-saves you money.

Fanatiz pricing in new zealand dollars

Fanatiz does not officially publish New Zealand dollar pricing on its main site. If you subscribe via the App Store or Google Play, prices often display in USD by default, which can be confusing. Below is a table of reported pricing so you know what you are (or were) paying.

Exchange rates and regional pricing shift frequently. When you cancel, confirm the exact amount you were charged on your last invoice or app store receipt.

Should you cancel fanatiz right now

Before you cancel, ask yourself these questions so you do not regret the decision.

Good reasons to cancel

• You no longer watch South American football or the content no longer interests you.
• You subscribed during a free trial and do not want to pay after it ends.
• You are in financial hardship and need to cut discretionary spending.
• You prefer another streaming service with broader sports coverage.
• You have duplicate subscriptions (for example, via Apple and Google Play at the same time).

Reasons to keep it (or pause instead)

• A major tournament or your team's key matches happen in the next 30 days.
• You subscribed on an annual plan and have 9+ months remaining-a refund is unlikely.
• You enjoy the platform but want to reduce costs-consider downgrading to a monthly plan instead.

Stopee recommends checking your payment method and subscription status in your Fanatiz account or app store before deciding, so you have the full picture.

How to cancel fanatiz in three scenarios

Your cancellation method depends on where you originally subscribed. Read the scenario that matches your situation and follow the exact steps.

Scenario 1: you subscribed via the fanatiz website with a credit or debit card

1. Go to play.fanatiz.com in your web browser.
2. Log in with your email and password.
   • If you cannot remember your password, select "Forgot your password" and reset it via your email.
3. Click on your profile icon or account menu (usually in the top right corner).
4. Select "Plans and Payment Method" or "Subscription Settings."
5. Find "Manage Plan" and select "Cancel Subscription."
   • Warning: Do this at least 24 hours before your next renewal date to avoid being charged again.
6. Confirm the cancellation by following any on-screen prompts or verification steps.
7. Check your email for a cancellation confirmation message from Fanatiz (contacto@fanatiz.com or hello@fanatiz.com).

Pro tip: Take a screenshot of your cancellation confirmation. You need this if Fanatiz continues to charge you after cancellation and you need to dispute the charge with your bank.

Scenario 2: you subscribed via apple app store (iPhone, iPad, or mac)

1. Open the App Store on your Apple device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find "Fanatiz" in your active subscriptions list and tap it.
5. Select "Cancel Subscription" (the button may say "Cancel Free Trial" if you are still in a trial period).
6. Confirm your cancellation choice.
   • Apple will show you your final billing date.
7. You will receive an email confirmation from Apple.

Warning: Deleting the Fanatiz app from your iPhone does not cancel your subscription. You must cancel within the App Store settings, or you will keep being charged.

Scenario 3: you subscribed via google play, roku, or another platform

1. For Google Play (Android): Open Google Play Store, tap your profile icon, select "Subscriptions," find Fanatiz, and tap "Cancel Subscription."
2. For Roku: Log into your Roku account on roku.com (or via your Roku device settings), navigate to "Subscriptions" or "Manage Subscriptions," find Fanatiz, and cancel there. Alternatively, contact Roku customer support if you cannot find the option.
   • Important: Fanatiz cannot process Roku refunds-you must request them directly from Roku.
3. For Fire Stick or other platforms: Follow the subscription management process for that device's native app store.
4. Confirm cancellation and save any confirmation messages or reference numbers.

Pro tip: If you use multiple platforms (for example, Apple and Google Play), check all of them. Some customers accidentally keep a duplicate subscription active and do not notice the charges.

What happens after you cancel fanatiz

Cancellation does not end your access immediately in most cases. Here is what to expect in your final weeks.

Your access during the notice period

After you cancel, you retain full access to Fanatiz content until the end of your current billing period. For example, if you cancel on 15 June and your subscription renews on 1 July, you can watch until 30 June.

You do not lose access the moment you click "cancel"-this is a common fear that stops people from cancelling when they should.

Your account and personal data

Cancelling your subscription does not delete your Fanatiz account or any saved preferences, watch history, or payment methods. If you want to fully delete your account and data, you must contact Fanatiz support separately at hello@fanatiz.com (for English) or contacto@fanatiz.com (for Spanish-language queries).

Stopee recommends keeping your account active if there is any chance you might return-you can always resubscribe later and pick up where you left off.

When your renewal charge would have hit

Confirm your cancellation is processed by checking your subscription status 24 hours before the renewal date. Log back into your Fanatiz account or the platform where you subscribed. If it still shows "Active," contact support immediately.

Will you get a refund from fanatiz

Fanatiz has a strict refund policy, but New Zealand consumer law offers some protection in specific situations.

Fanatiz standard refund policy

Fanatiz generally does not issue refunds for unused subscription time or cancelled subscriptions. Once you have paid for a monthly or annual plan, that payment is final. Pay-per-view purchases and on-demand rentals are also non-refundable.

Limited exceptions: when fanatiz might refund you

• Within 7 days of your first payment: You can request a refund for your initial subscription. The refund will be prorated (reduced by transaction fees). Contact hello@fanatiz.com with your account email and original transaction ID.
• Free trial not cancelled: If you were charged after a free trial ended and did not cancel in time, Fanatiz may refund the first charge if you request it within 7 days.
• Roku subscriptions: If you subscribed via Roku, you must request refunds from Roku directly-Fanatiz cannot process them. Log into your Roku account and request a refund through their subscription manager.
• Service fault or unavailability: If Fanatiz was offline or faulty during your billing period, mention this in your refund request to support.

Your rights under new zealand law

The Consumer Guarantees Act and Fair Trading Act protect you in New Zealand. If Fanatiz fails to provide the service as described, misrepresents its features, or charges you without consent, you have the right to demand a refund, replacement, or repair.

For example, if Fanatiz promised "unlimited access to all South American football" but you cannot watch major matches due to regional blocking, that is misrepresentation. Document the issue with screenshots and contact Fanatiz support. If they refuse to help, escalate to the Commerce Commission (the New Zealand consumer authority) at comcom.govt.nz.

Stopee advises keeping all receipts, confirmation emails, and screenshots of billing issues. These are your evidence if a dispute reaches the Commerce Commission.

Common mistakes when cancelling fanatiz

Cancellation seems simple, but small errors leave you paying longer than intended. Here are the traps that catch New Zealand subscribers.

Mistake 1: deleting the app instead of cancelling your subscription

This is the single most common error. You remove Fanatiz from your phone, assume you have cancelled, and six months later discover you have been charged hundreds of dollars. Deleting the app changes nothing about your billing. You must always cancel within your subscription settings.

Mistake 2: cancelling too close to your renewal date

Fanatiz needs at least 24 hours' notice before your next renewal to stop the charge. If you cancel on the same day as renewal or within hours, you will be charged that final time. Always cancel at least two days before your renewal date to be safe.

Pro tip: Set a phone reminder for three days before your renewal date if you know you want to cancel. This buffer gives you time to log in without rushing.

Mistake 3: forgetting you have a free trial ending

Fanatiz sometimes offers free trial periods (7, 14, or 30 days depending on promotions). If you do not cancel before the trial ends, you will be automatically charged for your first month. Check any welcome email you received and mark the trial end date in your calendar.

Mistake 4: cancelling on the wrong platform

If you subscribed via Apple App Store, cancelling on the Fanatiz website does nothing. You must cancel where you subscribed. Check your last invoice or receipt to confirm which platform charged you.

Mistake 5: not saving your cancellation confirmation

Without proof that you cancelled, it is your word against Fanatiz if a charge appears later. Take screenshots of the cancellation confirmation page and save any confirmation emails. If a dispute arises and you need to contact your bank or card issuer, you will need this evidence.

Your cancellation checklist for fanatiz

Use this checklist to ensure you cancel correctly and avoid being charged again.

1. Check your last invoice or App Store receipt to confirm which platform you subscribed through (Fanatiz website, Apple, Google Play, Roku, or Fire Stick).
2. Log into your account or the platform where you subscribed.
3. Find your subscription settings and locate "Cancel Subscription" or "Manage Subscription."
4. Check your renewal date and confirm it is at least 24 hours away before you click cancel.
5. Complete the cancellation and wait for a confirmation message.
6. Take a screenshot of your cancellation confirmation or save the confirmation email.
7. Log back in 24 hours later to verify the subscription is marked as "Cancelled" or "Inactive."
8. Check your bank or card statement after the renewal date to confirm no charge appeared.
9. If you were charged despite cancelling, contact your bank to dispute the charge within 120 days.

Contact information if fanatiz continues to charge you

If you cancelled but Fanatiz keeps charging your card, escalate immediately. Here is what to do.

Step 1: contact fanatiz support

Email Fanatiz directly with your account email, the dates you were wrongly charged, and screenshots of your cancellation confirmation:

• English-language support: hello@fanatiz.com
• Spanish-language support: contacto@fanatiz.com
• Help centre: helpcenter.fanatiz.com

Keep copies of all correspondence. Fanatiz does not maintain a local New Zealand address, so email is your primary contact method.

Step 2: dispute with your bank or card issuer

If Fanatiz does not refund you within 7-10 business days, contact your bank or credit card company. Explain that you cancelled the subscription but were charged anyway. Provide your cancellation confirmation as evidence. Your bank can initiate a chargeback (a reversal of the charge) within 120 days of the unwanted transaction.

Step 3: escalate to the commerce commission

If Fanatiz refuses to refund you and your bank cannot help, you can file a complaint with the Commerce Commission at comcom.govt.nz. The Commerce Commission enforces the Consumer Guarantees Act and Fair Trading Act in New Zealand and can investigate unfair billing practices.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges. If Fanatiz is proving difficult, our guides and resources walk you through every step of dispute resolution.

How stopee helps you cancel with confidence

Cancelling a subscription should not require a manual or legal knowledge. Stopee exists to make cancellation clear, fast, and fair for New Zealand consumers.

Whether you are cancelling Fanatiz, another streaming service, or any recurring subscription, Stopee provides step-by-step instructions tailored to your exact situation. We cover pricing, refund rights, common mistakes, and escalation paths if the company refuses to cooperate.

Our mission is simple: you should control your own subscriptions, not the other way around. Visit Stopee.com for guides on cancelling hundreds of services, and bookmark our site so you have the right information when you need it. Stopee empowers you to cancel on your terms and get your money back when you are entitled to it.