Manage Funimation

How to cancel funimation in new zealand: your complete guide after the crunchyroll merger

Understanding funimation and what happened to your subscription

Funimation was a beloved anime streaming service that offered thousands of dubbed and subtitled titles across multiple tiers. You had the option to watch ad-free, enjoy downloads for offline viewing, and access the service across phones, tablets, and smart TVs. In April 2024, Funimation merged into Crunchyroll, meaning your account, billing, and support now flow through the Crunchyroll platform instead.

If you're reading this, you're likely considering cancelling your subscription or you've already decided it's time to move on. Stopee understands that streaming fatigue is real, and you deserve clarity about how to exit without hidden charges or confusion. This guide walks you through every cancellation method available to New Zealand users, what happens after you cancel, and your consumer rights.

Why funimation merged and what that means for you

Sony consolidated its anime streaming efforts by folding Funimation into Crunchyroll, its larger platform. This merger simplified billing and content management but created confusion for existing Funimation subscribers. Your subscription didn't disappear; it transferred to Crunchyroll's infrastructure. All cancellation, refund, and account management now happens through Crunchyroll's systems, even if your account originated as a Funimation subscription.

This transition is important because it affects where you cancel, how support responds, and which policies apply to your account. Stopee has helped thousands of consumers navigate platform mergers exactly like this one, and the key is knowing which cancellation method matches how you originally signed up.

Your subscription may be billed through multiple platforms

You might have paid for Funimation through the Crunchyroll website directly, Apple's App Store, Google Play, Amazon Channels, PayPal, or Roku. Each method requires a slightly different cancellation approach. The platform that bills you is the platform you must cancel through. This is crucial: cancelling on the Crunchyroll website does not cancel an App Store subscription, and vice versa. Stopee recommends checking your payment method first before you proceed with cancellation.

How to cancel funimation if you subscribed through the website or direct billing

If you paid Crunchyroll directly via their website or your credit card, follow these steps to cancel your subscription immediately.

1. Open a web browser and visit Crunchyroll's website (crunchyroll.com)
2. Sign in using the same email and password you use for your Funimation account
   • If your account was migrated from Funimation, you may need to reset your password first
3. Navigate to your Account settings (usually found by clicking your profile icon in the top right)
   • Look for "Account" or "Settings" in the dropdown menu
4. Click on "Subscription Info" or "Subscriptions" (the exact label varies, but it always shows your active plan)
   • You'll see your current plan tier, renewal date, and payment method
5. Click "Cancel Membership" or "Cancel Subscription"
   • Warning: Crunchyroll will ask you to confirm once or twice. Some screens may offer a discount to stay; ignore these unless you genuinely want to keep the service
   • You will retain access until the end of your current paid billing period
6. Confirm your cancellation by clicking the final "Confirm" or "Cancel Membership" button
   • You should receive a confirmation email within minutes
   • Save this email as proof of cancellation

Pro tip: Log back into your Crunchyroll account 24 hours later and check that your subscription status shows "Cancelled" or "No active subscription." This confirms the cancellation took effect and you won't be charged at the next renewal date.

How to cancel if you subscribed through apple's app store

If you signed up for Funimation through your iPhone or iPad, your subscription is managed by Apple, not by Crunchyroll directly. You must cancel through Apple's settings, not the Crunchyroll app.

1. On your iPhone or iPad, open the Settings app
   • Do not open the Crunchyroll app; you cannot cancel from within the app
2. Tap your name at the top of the Settings screen
   • This opens your Apple ID profile
3. Select "Subscriptions"
   • You'll see a list of all active subscriptions on this Apple ID
4. Find and tap the Funimation or Crunchyroll subscription
   • It may still be labeled "Funimation" even though Crunchyroll now manages it
5. Tap "Cancel Subscription"
   • Apple will show your next renewal date and ask you to confirm
   • Warning: Do not tap "Confirm" unless you're ready to cancel; there's no undo button after confirmation
6. Confirm your cancellation and save a screenshot of the confirmation screen
   • This screenshot serves as proof if you're later charged by mistake

Pro tip: Apple's subscription cancellations are instant. Your access to Crunchyroll/Funimation continues until the end of your current billing cycle, but no renewal will occur. If you're ever charged after this date, contact Apple Support directly and request a refund; Apple handles this faster than Crunchyroll support.

How to cancel if you subscribed through google play

Android users who signed up through Google Play must cancel in Google Play, not in the Crunchyroll app itself.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Select "Payments & subscriptions" from the menu
   • Then tap "Subscriptions"
3. Find the Funimation or Crunchyroll subscription and tap it
   • You'll see your current plan, renewal date, and payment method
4. Tap "Cancel subscription"
   • Google will ask for a reason (optional to provide)
5. Confirm cancellation by tapping "Cancel subscription" again
   • You'll receive a confirmation email from Google Play
   • Save this email as proof

Warning: Do not uninstall the Crunchyroll app thinking that cancels your subscription. Uninstalling only removes the app; your subscription continues to renew in Google Play. You must cancel through Google Play's subscription settings.

How to cancel if you subscribed through amazon channels, PayPal, or roku

If you subscribed through a third-party payment platform, you cancel your subscription directly on that platform, not through Crunchyroll.

Cancelling via amazon channels

1. Go to amazon.co.nz and sign into your account
2. Navigate to "Your Account" and select "Memberships & Subscriptions"
3. Find the Crunchyroll (or Funimation) channel and click "Cancel channel"
   • Amazon will confirm your final access date
4. Confirm cancellation and save the confirmation email

Cancelling via PayPal

1. Sign into your PayPal account at paypal.com
2. Click "Settings" (gear icon in the top right)
3. Select "Payments" and then "Manage automatic payments"
4. Find the Crunchyroll or Funimation subscription and click it
5. Click "Cancel" and confirm
   • PayPal will show your final charge date

Cancelling via roku

1. Sign into your Roku account at roku.com or open the Roku app
2. Navigate to "Account" and select "Manage subscriptions"
3. Find Crunchyroll and click "Cancel subscription"
4. Confirm and save the confirmation message

Pro tip: After cancelling through any third-party platform, optionally log into your Crunchyroll account and confirm in the subscription settings that no active subscription is listed. This double-check ensures no billing surprises.

What happens after you cancel your subscription

Cancellation feels final, but your access doesn't stop immediately. Understanding the timeline helps you plan your final anime binge.

Your access window after cancellation

After you cancel, you retain full access to Crunchyroll/Funimation until the end of your current paid billing period. If your renewal date is in 15 days, you have 15 days to watch. If you cancel mid-cycle, you still have access until that renewal date; Crunchyroll does not offer prorated refunds for early cancellations. This grace period is standard across all platforms (App Store, Google Play, Amazon, PayPal, and direct billing).

What happens to your account and watch history

Your account profile, watch history, saved shows, and preferences remain stored on Crunchyroll's servers for a period of time. You can reactivate your account anytime by signing in and resubscribing; your watch history will be there waiting. However, Stopee recommends that if you want all your personal data permanently deleted, you contact Crunchyroll support and request account deletion per their privacy policy. This ensures nothing is retained after your cancellation.

Stopping future charges

Automatic renewal stops after successful cancellation. Your payment method will not be charged at the next renewal date. However, verify cancellation has taken effect by checking your subscription status 24 hours later (on the platform where you cancelled). If you see "Cancelled" or "No active subscription," you're safe.

Will you receive a refund after cancelling

Refunds are the question every canceller asks, and the answer depends on how you cancelled and when.

Crunchyroll's no-refund policy

Crunchyroll (which now operates Funimation) does not offer refunds for cancelled subscriptions. Once your billing period begins, you've paid for access through the end of that period, and cancelling mid-cycle does not entitle you to a refund. You retain access until the cycle ends, but you don't receive your money back. This is Stopee's understanding of the standard policy across both direct billing and migrated Funimation accounts.

Exceptions through payment platforms and consumer law

If you subscribed through Apple, Google Play, Amazon, or PayPal, that payment platform may offer refund options. Apple and Google Play sometimes grant refunds if you cancel within 14 days of your first payment or if you argue the cancellation was unauthorised. Contact Apple Support or Google Play Support directly with your proof of cancellation. PayPal and your bank may also dispute charges if you believe you were overcharged or charged after a valid cancellation.

In New Zealand, the Consumer Guarantees Act (1993) protects you if a service fails to perform as advertised. If Crunchyroll/Funimation fails to deliver the service you paid for (e.g., persistent streaming errors, content removal), you may be entitled to a refund or compensation. Stopee recommends contacting the Commerce Commission (www.comcom.govt.nz) if Crunchyroll refuses to acknowledge a genuine fault.

Your consumer rights under new zealand law

Consumer protection laws in New Zealand exist to prevent unfair practices and ensure you're treated fairly when you cancel.

The consumer guarantees act and what it means for you

Under the Consumer Guarantees Act (1993), Crunchyroll/Funimation must provide a service that is fit for purpose, of acceptable quality, and delivered within a reasonable timeframe. If the service is faulty, unreliable, or fundamentally different from what was advertised, you have a right to remedies: repair, replacement, or refund. A streaming service that frequently crashes or fails to play content may breach these guarantees. Stopee advises documenting any service failures before you attempt a refund claim, as evidence strengthens your case.

Automatic renewal obligations

Under the Fair Trading Act (1986), companies offering automatic renewals must obtain your express consent before charging you. They must also make cancellation easy and as accessible as signing up. If Crunchyroll made cancellation deliberately difficult or did not make the auto-renewal terms clear, you may have grounds to dispute charges or seek compensation from the Commerce Commission.

Privacy and data deletion

After you cancel, Crunchyroll must respect your privacy rights under the Privacy Act 2020. You have the right to request deletion of your personal data. Contact Crunchyroll's support and explicitly request that your account and associated data be permanently deleted. Stopee recommends making this request in writing (email) so you have proof.

Common cancellation mistakes to avoid

Cancellation feels straightforward, but small mistakes can cost you money or leave you confused. We've seen thousands of people navigate this, and these traps appear again and again.

Mistake 1: cancelling in the wrong place

The most common error is cancelling in the Crunchyroll app when your subscription is actually billed through Google Play or the App Store. The app cancellation button may not exist or may do nothing. You must cancel through the platform that billed you. Check your payment history: find the last charge and see whether it came from Crunchyroll, Apple, Google, Amazon, or PayPal. Cancel there.

Mistake 2: confusing "cancellation" with "pause"

Some platforms offer a "pause" option instead of immediate cancellation. Pausing temporarily stops charges but often resumes billing after 30 days. If you want to cancel permanently, ignore the pause button and select cancel or delete subscription instead.

Mistake 3: not confirming cancellation took effect

After you cancel, log back in 24 hours later and verify your subscription status. Look for text like "Cancelled," "No active subscription," or "Expires [date]." If you see your plan name with a renewal date, cancellation failed. Try again or contact support immediately.

Mistake 4: expecting an immediate refund

Crunchyroll does not refund mid-cycle cancellations. You keep access until the end of your current billing period, but no money returns. If this surprises you, contact support within 14 days and request an exception; they may grant a one-time refund if you argue you didn't use the service or were charged in error. Stopee recommends keeping clear records of any service problems to strengthen such a request.

Cancellation address and how to contact crunchyroll support

If you cannot cancel online, you'll need to contact Crunchyroll support. There is no specific New Zealand postal address for Funimation or Crunchyroll cancellation requests, as all support is managed digitally. However, you can reach support through these channels:

Warning: Email addresses like support@funimation.com may no longer be monitored. Use the official help centre ticket system instead. Keep copies of all support correspondence, screenshots of your cancellation confirmation, and your original payment receipt. These documents are essential if you need to escalate a billing dispute to your bank or the Commerce Commission.

Summary: your cancellation checklist

Use this checklist to ensure you cancel correctly and avoid future charges.

Final thoughts: you're in control

Cancelling Funimation through Crunchyroll doesn't have to be stressful. Now that Funimation has merged into Crunchyroll, the process is actually simpler in some ways: one company manages your account, and cancellation options are clear and digital. The key is knowing which platform billed you and cancelling there.

Stopee has helped thousands of consumers navigate cancellations across streaming services, fintech platforms, and subscription boxes. We know that clarity matters. We know that hidden charges feel like a betrayal. That's why we've laid out every method, every platform, and every safeguard you need. Your time and money deserve respect, and Stopee is here to make sure you cancel with confidence.

If you're still unsure or Crunchyroll refuses to cancel your account, don't hesitate to escalate to the Commerce Commission. New Zealand's consumer protection laws are on your side, and regulators take automatic renewal complaints seriously. Stopee encourages you to document everything, stay persistent, and remember: you have the power to cancel, and no company can keep charging you once you've made that choice.