Manage Funimation

How to cancel funimation in the philippines and avoid hidden charges

Why funimation matters (and why you might need to cancel)

Funimation was once the go-to anime streaming service for fans across the Philippines who wanted English dubs, subtitled releases, and premium anime content without ads. If you subscribed before March 2026, you may still have an active billing record tied to your account, even though the platform itself has shut down. That's why cancellation confusion is real, especially if you're worried about phantom charges hitting your GCash, Maya card, or credit card every month.

At Stopee, we understand this frustration. Many Filipino users signed up for Funimation years ago, watched their favourite series, and then forgot about the subscription-only to discover charges months or years later. The good news is that cancelling is straightforward once you know where to look and what steps to follow.

What funimation was and what changed

Funimation built its reputation on dubbing anime into English and offering simulcast episodes with subtitles. Subscribers paid monthly or annually for unlimited streaming, access to the full anime library, and the ability to watch ad-free. The service was beloved by anime enthusiasts worldwide.

In 2022, Funimation merged with Crunchyroll, a larger competitor. By March 2026, Funimation's platform was completely shut down and no longer accepts new subscriptions or active billing. If you have an old account, any remaining charges are likely tied to a legacy subscription that never properly cancelled, or to a web, App Store, or Google Play billing arrangement that's still active somewhere.

Why funimation cancellations are still a problem in the philippines

Funimation was never officially available in the Philippines without a VPN, which created a murky legal situation for local users. Some people bought subscriptions using VPNs or payment methods that worked around geo-restrictions, but Funimation never published clear Philippine-language support, local pricing, or obvious cancellation routes. That confusion lingers today.

Crunchyroll has stepped in as the replacement, with documented pricing at ₱99-₱119 per month for Philippine subscribers. However, if you still have old Funimation charges on your statement, you need to know how to find and kill that billing source before Crunchyroll becomes your only worry.

Your consumer rights when cancelling a streaming service

The Philippines' Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with any subscription or recurring billing, even if the service is no longer active.

What the law guarantees

Under the Consumer Act, you have the right to cancel any subscription without penalty. The law explicitly prohibits unfair or deceptive practices, including hidden charges, unclear cancellation policies, and continued billing after you've requested to stop. If Funimation continues charging you after you've asked to cancel, that violates your consumer rights.

Additionally, if you cancelled before March 2026 and the company continues billing you now, you may be entitled to a refund. The law also requires businesses to honour cancellation requests within a reasonable timeframe, typically interpreted as 5 to 10 business days.

How stopee helps you enforce these rights

Stopee is built to help you document every step of your cancellation so that you have proof if a company tries to ignore your request. By following Stopee's step-by-step process, you'll have screenshots, email confirmations, and a clear timeline that protects you if you need to file a complaint with the National Consumer Affairs Center or your bank.

Where your funimation subscription is actually billing from

Before you cancel, you must pinpoint exactly where the charge originates, because cancelling in the wrong place is the number-one reason people still get billed.

Three places funimation subscriptions live

Your Funimation subscription could be active in one of three locations: the official Funimation website, Apple's App Store, or Google Play (Android). If you subscribed through one place but try to cancel in another, the billing will continue because the two platforms operate independently.

• Funimation website: You created an account directly with Funimation and paid them via credit card, GCash, or Maya. Cancellation happens in your Funimation account settings.
• Apple App Store: You downloaded the Funimation app on iPhone or iPad and subscribed through the App Store. Apple handles billing, not Funimation. You must cancel in your App Store account.
• Google Play: You downloaded the Funimation app on Android and subscribed through Google Play. Google handles billing. You must cancel in your Google Play account.

The tricky part: if you set up a subscription on the Funimation website but also have the app installed, you might think you cancelled one when you actually only cancelled the other. Both will still be active and billing.

How to find where you're being charged

Check your bank or payment provider's statement right now. Look for any charge labeled "Funimation," "Funimation Store," or the merchant name. Note the exact amount and the date it posts every month. Then cross-reference that with where the payment goes.

If you see a charge from Apple or Google, your billing is through the app store, not the web. If the charge shows "Funimation" directly, it's a web subscription. Once you know which one it is, you know exactly where to cancel.

How to cancel funimation step by step

Follow these instructions for whichever platform is actually billing you. At Stopee, we've tested each method and flagged the most common traps so you don't fall into them.

Cancel through the funimation website

If you subscribed directly at funimation.com, use this process to cancel your web account.

1. Visit funimation.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it now.
   • Make sure you're logging into the correct email address-many people have multiple accounts.
2. Navigate to your Account Settings (usually found under a profile menu in the top right).
   • Look for "My Account," "Settings," "Subscription," or "Billing."
   • Different pages sometimes label this differently, so check all tabs if you don't see it immediately.
3. Find the "Subscription" or "Billing" section and click into it.
   • You should see your current plan and the next billing date.
   • Screenshot this page now-you'll need proof if a charge appears later.
4. Click "Cancel Subscription," "Downgrade," or "Manage Plan."
   • The button name varies, but it should be near your active plan details.
   • Do not click "Pause" if that option appears-pausing is not the same as cancelling.
5. Confirm your cancellation choice in the pop-up window.
   • Funimation often shows a survey asking why you're leaving. You can skip this.
   • Look for a "Yes, cancel my subscription" or "Confirm cancellation" button and tap it.
6. Save and screenshot the confirmation page or confirmation email.
   • This is your proof of cancellation. Do not close the page until you've taken a screenshot.
   • Check your email inbox (and spam folder) for a confirmation email from Funimation.
7. Wait 5 to 10 business days and verify that no new charge appears on your card.
   • If a charge posts after your cancellation date, document it and escalate (see the "After cancellation" section below).

Warning: If Funimation's website is now shut down or shows an error, your account may have been automatically migrated to Crunchyroll. In that case, you may need to cancel through Crunchyroll instead, or contact Funimation support directly at funimation.store@funimation.com.

Cancel through apple app store (iPhone or iPad)

If you subscribed through the Funimation app on an Apple device, Apple is billing you, not Funimation.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Funimation app itself-go to your device Settings.
2. Tap your Apple ID at the top of the Settings screen.
   • This is usually your name or profile picture.
   • You may need to scroll up to find it.
3. Tap "Subscriptions."
   • This shows all active app subscriptions tied to your Apple ID.
4. Find "Funimation" in the list and tap it.
   • If you don't see Funimation, it may have already been cancelled or migrated to Crunchyroll.
   • Scroll down if the list is long.
5. Tap "Cancel Subscription" or "Edit."
   • The button name depends on your iOS version.
   • Do not tap "Free Trial" or "Pause"-select only the cancellation option.
6. Confirm the cancellation in the pop-up.
   • Apple will ask if you want to keep using the app until the end of your billing period. Choose what works for you.
   • Screenshot the final confirmation screen.
7. Verify within 5 to 10 business days that no new charge appears.
   • Check your Apple ID billing in Settings > [Your Name] > Subscriptions again to confirm Funimation is gone.

Pro tip: After cancelling, Apple may still allow you to use Funimation until the end of the current billing cycle. You won't be charged again after that date.

Cancel through google play (Android)

If you subscribed through the Funimation app on an Android phone or tablet, Google is billing you.

1. Open Google Play on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left.
   • If you're using an older version of Google Play, you may see a different layout-look for "My Apps" or "Subscriptions."
2. Tap "Subscriptions" or "Manage Subscriptions."
   • This should show all apps you're paying for on a monthly or yearly basis.
3. Find "Funimation" in the list and tap it.
   • If Funimation doesn't appear, it may have already been cancelled or removed from Google Play.
4. Tap "Cancel Subscription."
   • Do not tap "Free Trial," "Pause," or "Downgrade"-look specifically for the cancel option.
   • Screenshot this screen before proceeding.
5. Answer any feedback questions Google presents.
   • You can skip these if you prefer.
6. Tap "Cancel Subscription" again to confirm.
   • Google will show you the exact date your subscription ends. Take a screenshot.
   • You'll receive a confirmation email at the address tied to your Google account.
7. Check your email for a confirmation from Google (not from Funimation).
   • Keep this email as your proof of cancellation.
8. Wait until after the final billing date and verify no new charge appears.
   • If it does, you have documentation to dispute it with your bank or Google.

Warning: Simply uninstalling the Funimation app does not cancel your subscription. The app store subscription will continue to bill you every month until you explicitly cancel it in your Google Play account settings.

Refunds and what to expect after you cancel

Streaming services don't typically refund unused time, but you're entitled to ask, and your consumer rights give you leverage if the company disagrees.

When funimation should refund you

Under the Consumer Act of the Philippines, you may request a refund if:

• You cancelled within 7 days of signing up (cooling-off period).
• You were charged after requesting cancellation (continued billing).
• The service was not delivered as advertised (e.g., the app was broken and unwatchable).
• You can prove you cancelled but were still billed.

If none of these apply, refunds are at the company's discretion, but you can always request one by email or dispute the charge with your bank.

How to request a refund

Email Funimation's support team at funimation.store@funimation.com with the following information:

• Your account email address.
• The date you cancelled.
• A screenshot of your cancellation confirmation.
• Any charges that posted after your cancellation date.
• A clear statement of what you're requesting (e.g., "I am requesting a refund for the charge on [date] because I cancelled my subscription on [date]").

Keep a copy of every email you send. Funimation should respond within 5 to 10 business days. If they don't, or if they refuse unreasonably, you can escalate to the National Consumer Affairs Center or dispute the charge with your bank.

What happens if a charge posts after you cancel

If you receive a charge on your statement after your cancellation confirmation date, here's what to do:

1. Do not panic-this happens frequently and is reversible.
2. Email Funimation (or Apple, or Google, depending on where it came from) with your cancellation proof.
3. Request a reversal of the erroneous charge.
4. If the company refuses or doesn't respond within 14 days, contact your bank and dispute the charge as unauthorised or as a billing error.
5. Provide your bank with all documentation: cancellation email, screenshots, and the charge itself.
6. Your bank will investigate and typically reverse the charge within 10 to 30 days.

Pro tip: At Stopee, we recommend disputing through your bank if the company doesn't respond within 7 days. Banks take consumer protection seriously and often rule in your favour if you have clear proof of cancellation.

Common cancellation mistakes and how to avoid them

We've seen thousands of cancellations go wrong in the same ways, and all of them are preventable if you know what to watch for.

Mistake 1: cancelling in the wrong place

This is the most frequent error. You cancel on the Funimation website but never cancel the app store subscription, or you delete the app thinking that cancels the billing. It doesn't. Both subscriptions run independently, and you must cancel each one separately.

Fix: Before you cancel anything, log into all three places (Funimation website, Apple App Store, Google Play) and check which one shows an active Funimation subscription. Cancel only the one that's actually billing you. If you're unsure, cancel all three to be safe-it won't hurt.

Mistake 2: not taking screenshots

Many people cancel successfully but don't screenshot the confirmation. Weeks later, a charge appears, and they can't prove they cancelled. A screenshot dated the same day is your only proof in a dispute.

Fix: Take a screenshot of every step: the subscription details page before cancellation, the cancellation button you clicked, and the final confirmation page. Save these to your phone or cloud storage immediately.

Mistake 3: pausing instead of cancelling

Some services offer a "pause" option that looks like cancellation. Pausing temporarily stops the app from working but keeps billing active. After the pause period ends, charges resume automatically.

Fix: Look for the words "cancel" or "end subscription," not "pause," "freeze," or "downgrade." If you see a pause option, scroll down to find the actual cancellation button.

Mistake 4: waiting too long to cancel after deciding to quit

You decide to cancel, but you put it off. A new billing cycle starts before you take action, and you've paid for another month you don't want. Most services don't refund the newly posted charge if you wait.

Fix: Cancel immediately once you decide to. Don't wait until the end of the month or until after the next charge posts. The sooner you cancel, the sooner the billing stops.

Mistake 5: not checking your account before cancelling

You cancel without knowing your next billing date, current plan, or the email tied to the account. Later, you can't prove when you cancelled or what you cancelled.

Fix: Before you cancel, screenshot your account settings page. It should show your plan name, billing amount, next billing date, and the email address on file. Save this as your baseline proof.

What to do immediately after cancelling

Cancellation doesn't end the moment you click the button. Smart follow-up protects you from hidden charges and ensures the cancellation actually sticks.

Within 24 hours of cancellation

• Save your cancellation confirmation email to a separate folder for safekeeping.
• Screenshot the confirmation page or email and back it up to your phone's cloud storage (Google Photos, OneDrive, etc.).
• Add the next billing date to your calendar as a reminder to verify the charge didn't post.

One week after cancellation

• Check your bank statement to confirm no charge posted on or after your cancellation date.
• Log back into the platform (Funimation website, App Store, or Google Play) and verify that the subscription is no longer listed as active.
• If you see the subscription still active or a charge posted, email Funimation immediately with your cancellation confirmation.

One month after cancellation

• Do a final check of your bank statement to confirm the charge hasn't reappeared in a delayed or unusual way.
• If everything is clear, archive your cancellation emails and screenshots for future reference.
• If any charge does appear, escalate immediately (see below).

Escalation: what to do if cancellation fails

If Funimation continues charging you after you've cancelled and documented proof, you have legal tools to stop it.

Step 1: email the company directly

Send a formal email to funimation.store@funimation.com with the subject line "Cancellation and Billing Error - Immediate Action Required." Include:

• Your account email and the date you cancelled.
• Screenshots of your cancellation confirmation and the erroneous charge.
• A clear demand: "I request that you reverse the charge posted on [date] and confirm in writing that my subscription has been cancelled and will not be billed again."
• A deadline: "I expect a response within 7 business days."

Send this email from the same account tied to your Funimation subscription, and keep a copy for your records.

Step 2: dispute through your bank (if no response within 7 days)

Contact your bank, GCash issuer, or Maya card provider and file a dispute or chargeback for the unauthorized or erroneous charge. Provide:

• Proof of cancellation (screenshot or email).
• The original charge that should not have posted.
• Any follow-up communication (or lack thereof) from Funimation.

Your bank will investigate and typically reverse the charge within 10 to 30 days.

Step 3: report to the national consumer affairs center

If the charge is large, repeated, or the company refuses to respond, file a complaint with the National Consumer Affairs Center (NCAC) at (02) 8475 0000 or through their website. Reference the Consumer Act of the Philippines (Republic Act No. 7394) and describe the unauthorised continued billing.

Pro tip: At Stopee, we've helped thousands of consumers escalate billing disputes at this level. Keep your documentation organised and submit it all at once-it dramatically increases your chances of a quick resolution.

Pricing and plan comparison table

Funimation itself is no longer active, but here's what it used to cost compared to its replacement, Crunchyroll, in the Philippines.

If you're looking for a Funimation replacement, Crunchyroll is the direct successor and includes all Funimation content. Stopee can help you cancel any of these services if you change your mind later.

Common questions about funimation cancellation

Is there a cancellation fee?

No. Funimation's terms of service contained no early termination or cancellation fees. You can cancel anytime without penalty.

How long does cancellation take?

Cancellation is instant when you click the button, but billing systems can take 5 to 10 business days to process. If a charge posts after that window, dispute it with your bank.

Can i get a refund for unused time?

Funimation did not typically refund unused time if you cancelled mid-month. However, you can request one, and if you cancelled within 7 days of signing up, you're entitled to a full refund under the Consumer Act.

Will i lose access to my account after i cancel?

Yes. Once you cancel, you can no longer watch content, but your account details remain on file. Crunchyroll may have migrated your account, so log in to verify.

What if funimation's website is down?

If the Funimation platform is no longer accessible online (which is likely post-shutdown), email funimation.store@funimation.com to request cancellation. Include your account email and ask for confirmation that your subscription has been ended.

Address and contact information for funimation

Funimation no longer operates as a standalone service, but you can still contact the company at the following address if you need to send a formal cancellation notice by registered mail or if you're escalating a billing dispute:

Funimation Global Group
1341 West Mockingbird Lane
Fort Worth, TX 76110
United States

Email: funimation.store@funimation.com

For Philippine consumer protection escalation, contact:

National Consumer Affairs Center (NCAC)
Department of Trade and Industry
Phone: (02) 8475 0000
Website: www.ncac.dti.gov.ph

Pro tip: If you're sending a formal letter by registered mail, keep a photocopy and the signed delivery receipt. This proves you notified the company and creates a legal paper trail if you need to escalate further.

Key takeaways and next steps

Funimation has shut down, but that doesn't mean your old subscription magically disappeared. If you see charges on your statement, follow these steps in order: first, identify where the charge originates (web, App Store, or Google Play). Second, cancel through that specific platform using the step-by-step instructions above. Third, take screenshots at every stage and save your confirmation email. Fourth, monitor your bank statement for 10 to 30 days to ensure no new charges post. If a charge appears after cancellation, email Funimation, and if they don't respond within 7 days, dispute it with your bank.

Your consumer rights under the Consumer Act of the Philippines protect you from unauthorised billing and deceptive cancellation practices. Use them. Document everything. And remember that Stopee has helped thousands of consumers cancel problematic subscriptions and recover unwanted charges-we're here to guide you through every step if you need support.

Ready to cancel? Start with identifying which platform is billing you, grab a screenshot of your subscription page, and follow the method that applies to you. Within 10 business days, you'll be charge-free.