Manage Funimation

How to cancel funimation in nigeria and claim your unused credit

Understanding funimation and why you might need to cancel

Funimation was an anime streaming service that offered dubbed and subtitled content across multiple subscription tiers. On April 2, 2024, Funimation merged entirely into Crunchyroll, which means your Funimation account and billing are now managed through Crunchyroll's platform.

If you subscribed to Funimation before the migration, your account automatically transitioned to Crunchyroll. This guide helps Nigerian customers understand how to cancel Funimation (now Crunchyroll), what refunds you can expect, and your rights under Nigerian consumer law.

Why cancellation matters in nigeria

Streaming services in Nigeria often charge in Nigerian Naira (₦) but sometimes withdraw funds from international cards without clear notice. Cancelling promptly stops unwanted charges from recurring each billing cycle. Many Nigerian subscribers also cancel because they've finished watching their content, found cheaper alternatives, or experienced billing errors.

At Stopee, we've helped thousands of consumers navigate cancellation across platforms. Your right to cancel quickly and dispute incorrect charges is protected by Nigerian consumer law, and we want you to exercise that right confidently.

This guide covers

You'll learn how to cancel through the Crunchyroll website, Apple App Store, and Google Play (the three most common billing paths for Nigerian users). We also explain what happens to your access after cancellation, refund eligibility, and what steps to take if cancellation fails.

Your consumer rights under nigerian law

Nigerian consumer protection is governed by the Federal Competition and Consumer Protection Act (FCCPA) 2019, which guarantees your right to cancel subscriptions and dispute unauthorized charges.

What the FCCPA guarantees you

Under the FCCPA, you have the right to cancel a subscription service without penalty if the service provider fails to deliver the promised service, charges you without clear consent, or changes terms unfavourably. You can also request a refund if you believe charges were unauthorized or the service was unavailable in your region.

If Funimation (now Crunchyroll) refuses to cancel your subscription or reverse charges, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). Stopee recommends documenting all your communications with the company before escalating, as this strengthens your case significantly.

Billing consent and auto-renewal

The FCCPA requires that companies obtain your explicit consent before charging you. If Crunchyroll charged your card without your authorization, or if auto-renewal occurred after you requested cancellation, you have grounds to dispute the charge. Keep screenshots of your cancellation request and email confirmations as evidence.

How to cancel funimation through crunchyroll (web)

After the April 2024 migration, you cancel through the Crunchyroll website, not the old Funimation site. This method works if you subscribed via credit card, debit card, or PayPal directly on the platform.

Step-by-step cancellation via web

1. Visit Crunchyroll.com and sign in with your Funimation email address and password. If you've never logged in to Crunchyroll after the migration, you may need to reset your password first using the "Forgot Password" link.
   • If you cannot access your account, contact Crunchyroll support immediately at support@crunchyroll.com. Include your subscription email and the last four digits of your payment method in your message.
2. Navigate to your Account settings, typically found in the top-right menu under your profile icon or username.
   • Look for "Subscription" or "Billing" in the account menu - the exact label may vary, but it should contain your active subscription information.
3. Click the "Manage Subscription" or "Cancel Subscription" button.
   • Pro tip: Crunchyroll usually shows your renewal date and remaining access period before you confirm cancellation. Take a screenshot of this page as proof of your cancellation date for your records.
4. Follow the on-screen prompts and confirm your cancellation. Crunchyroll may offer a discount to retain you; ignore this unless you genuinely want to stay.
   • After confirmation, you should receive an email receipt with your cancellation reference number. If you don't receive an email within 5 minutes, take a screenshot of the confirmation page shown on-screen.
5. Verify that your subscription status changes to "Cancelled" or "Inactive" within 24 hours. Log back into your account and check the subscription section to confirm the change has been processed.
   • Warning: If the cancellation button does not appear, is greyed out, or the page does not load, proceed to the "Cancellation troubleshooting" section below.

What to expect after cancellation via web

Your access to Crunchyroll content continues until your current billing period ends. For example, if you paid ₦2,500 on March 15 for a monthly subscription, you can watch until April 15, after which your access stops automatically. You will not be charged on April 15.

Crunchyroll does not issue pro-rated refunds for unused time. Cancelling on March 20 when your renewal is April 15 does not entitle you to a refund for the 26 unused days, unless you fall into the refund exceptions covered later in this guide.

How to cancel funimation through apple app store (iOS)

If you subscribed to Funimation or Crunchyroll through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not the Crunchyroll website. Apple handles all billing and cancellation for App Store subscriptions.

Cancellation steps for iOS users

1. Open the Settings app on your iPhone or iPad.
   • Alternatively, you can open the App Store app and tap your profile icon in the top-right corner, then select "Subscriptions" - either method works.
2. Tap "Subscriptions" (if using Settings) or proceed directly to the subscriptions list (if using App Store).
   • You may need to authenticate with Face ID, Touch ID, or your Apple ID password at this point.
3. Locate Crunchyroll or Funimation in the active subscriptions list and tap it.
   • If you see multiple subscriptions listed (for example, free trial and paid), select the paid subscription you want to cancel.
4. Tap "Cancel Subscription" or "Cancel" at the bottom of the screen.
   • Apple may show a brief survey asking why you're cancelling. You can skip this or provide feedback - either way does not affect your cancellation.
5. Confirm the cancellation when prompted. Your subscription status should change to "Cancelled" or "Expires on [date]" immediately.
   • Pro tip: Apple sends a confirmation email to your Apple ID email address within minutes. If you don't receive this email, your cancellation may not have gone through - check your subscriptions list again or contact Apple Support.
6. You retain access to Crunchyroll until your renewal date. After that date, your access ends and you will not be charged.
   • Warning: Do not delete the Crunchyroll app from your phone. Deleting the app does not cancel the subscription - you must cancel through Apple's Settings or App Store as instructed above.

If you cannot find crunchyroll in your subscriptions

Open the App Store, search for "Crunchyroll," and check whether the app shows an "Manage Subscription" or "Open" button. If it shows "Open," you likely have an active subscription. Tap "Manage Subscription" to cancel. If it shows "Get," you don't have an active subscription and no cancellation is needed.

How to cancel funimation through google play (Android)

Android users who subscribed via Google Play must cancel through Google Play, just as iPhone users must cancel through Apple. The Crunchyroll website cannot stop Google Play billing.

Cancellation steps for android users

1. Open the Google Play Store app on your Android phone or tablet.
   • You can also access Google Play subscriptions through the Play Store website on a computer, but the mobile app is often simpler for cancellation.
2. Tap the menu icon (three horizontal lines) in the top-left corner, then tap "Subscriptions."
   • Alternatively, tap your profile icon in the top-right corner and select "Subscriptions" from the menu.
3. Find Crunchyroll or Funimation in your active subscriptions list and tap it.
   • If you see both a free trial and a paid plan, select the paid subscription you want to cancel.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask why you're cancelling. This feedback is optional and does not prevent your cancellation.
5. Confirm your cancellation when prompted. Your subscription status should immediately change to "Cancelled" or show your final access date.
   • Pro tip: Google sends a confirmation email to your Google Play account email address. Check this within 10 minutes to confirm the cancellation went through.
6. You retain access until your current billing period ends. No charge occurs at renewal.
   • Warning: Uninstalling the Crunchyroll app does not cancel your subscription. You must follow the steps above through Google Play.

If the cancel button does not appear

Sometimes the "Cancel subscription" option is hidden or greyed out. Try these steps: first, ensure you're signed into the same Google account that purchased the subscription. Second, check if your subscription is listed as "Active" or "Paused" - you can only cancel active subscriptions. If the button still doesn't appear after refreshing the app, contact Google Play Support at support.google.com/googleplay.

What happens after you cancel funimation

Understanding what comes next helps you avoid surprises and plan your next streaming service.

Your access timeline

Cancellation stops future charges, but you retain full access to all Crunchyroll content until your current billing period ends. If you cancel on the 10th of the month but your renewal is on the 25th, you can watch without interruption until the 25th at midnight (Nigerian time). On the 26th, your login no longer grants access to paid content.

If you have a free trial active, cancelling the trial ends your access immediately - you cannot watch after cancellation is processed.

Your account and watch history

Cancelling your subscription does not delete your account. Your watch history, saved anime lists, and profile remain intact if you log back in during the free access period or afterward if Crunchyroll offers a free tier. However, you lose the ability to watch premium content once your paid period expires.

If you want to permanently delete your account, you must request this separately through Crunchyroll support. Stopee recommends keeping your login details for at least 30 days after cancellation in case you need to dispute charges or retrieve account information.

Device access after cancellation

You don't need to do anything on your devices after cancelling. If you're logged into the Crunchyroll app on your phone, tablet, or Smart TV, the app simply stops working once your access period ends. You can uninstall the app if you wish, but it's not necessary for cancellation to take effect.

Refunds and billing disputes in nigeria

Funimation and Crunchyroll do not automatically refund unused subscription time. However, exceptions exist, and you have rights if you were charged in error.

Standard refund policy

Crunchyroll's official refund policy states that cancellation stops future charges but does not entitle you to a refund for the current billing period. If you cancel on day 1 of a monthly subscription, you still retain access for the full month - Crunchyroll does not prorate refunds backward.

This policy is standard across most streaming platforms, but the Federal Competition and Consumer Protection Act offers exceptions if Crunchyroll failed to deliver the service you paid for.

Exceptions: when you may qualify for a refund

You may request a refund if: Crunchyroll was unavailable or unwatchable in Nigeria for a significant portion of your billing period; Crunchyroll charged you without your consent; you were charged multiple times for a single subscription; or your country (Nigeria) was suddenly removed from Crunchyroll's supported regions mid-subscription.

If any of these apply, contact Crunchyroll support at support@crunchyroll.com with screenshots of the problem, your transaction receipt, and your cancellation request. Keep all correspondence for escalation to the FCCPC if Crunchyroll refuses.

Refunds through third-party billing (Apple, google, PayPal)

If you subscribed through Apple App Store, Google Play, or PayPal, refunds are governed by those platforms, not Crunchyroll. Apple allows refunds within 14 days of purchase if you request them through iTunes/App Store support. Google Play offers a 48-hour refund window from the charge date. PayPal disputes can be filed up to 180 days after the charge.

Contact the respective platform directly if you believe you deserve a refund. Stopee recommends starting with the platform's support channel first, then escalating to your bank if the platform denies your claim.

Disputing unauthorized charges

If Crunchyroll charged your card without your authorization, or if you cancelled but were still charged, you have the right to dispute the charge with your bank or card issuer. Contact your bank immediately with your cancellation confirmation (email receipt or screenshot) and the unauthorized transaction. Your bank can reverse charges and investigate Crunchyroll's billing practices.

Keep all documentation: cancellation email confirmations, bank statements showing the charge, screenshots of your account showing cancellation status, and any support correspondence. This evidence strengthens your dispute.

Common cancellation mistakes and how to avoid them

Cancellation is usually straightforward, but small missteps can delay it or leave you charged when you didn't expect to be.

Mistake 1: cancelling in the wrong place

The single most common error Nigerian customers make is trying to cancel on the Crunchyroll website when their subscription is billed through Apple or Google Play. The website cancellation button will not appear, or clicking it does nothing, because Apple and Google manage the billing entirely.

Always check your original receipt or payment method. If you see "Apple," "iTunes," "Google Play," or "Google" on your receipt, you must cancel through that platform, not the Crunchyroll website. If you see your bank name (GTBank, First Bank, Access Bank, etc.) or "PayPal," then website cancellation or bank chargeback is the correct path.

Mistake 2: assuming the app cancels your subscription

Deleting the Crunchyroll app from your phone does not cancel your subscription. Many Nigerian users delete the app thinking this stops charges, only to be surprised by a charge the following month. Cancellation must happen through Settings (iOS) or Google Play (Android), or through the Crunchyroll website. Deleting the app is optional and happens after you've cancelled through the correct channel.

Mistake 3: not saving your cancellation confirmation

After you cancel, take a screenshot of the confirmation page and save any cancellation emails from Crunchyroll, Apple, Google, or PayPal. If a dispute arises later - for example, if you're charged after cancellation - you'll need proof that you actually cancelled. Without documentation, you cannot escalate to your bank or the FCCPC effectively.

Stopee recommends forwarding your cancellation confirmation email to yourself or printing a screenshot within 24 hours of cancellation.

Mistake 4: cancelling too late in the billing cycle

Some Nigerian users wait until the last day of their billing period to cancel, hoping to avoid charges. However, if your renewal date is tomorrow and you cancel today, you've already been charged for next month in most cases. Check your renewal date before cancelling and plan your cancellation a few days ahead if you want to time it precisely.

Mistake 5: not checking for hidden subscriptions

If you signed up for a free trial or a discounted offer, you may have multiple Crunchyroll subscriptions active simultaneously (for example, a trial and a paid plan). When cancelling, ensure you're cancelling the correct subscription. Check all active subscriptions in your App Store, Google Play, or Crunchyroll account settings and cancel each one individually if necessary.

Cancellation troubleshooting: what to do if the cancel button doesn't work

Occasionally, the cancel button is broken, hidden, or unresponsive. These steps help you overcome technical barriers.

Website cancellation button missing or broken

If you're cancelling through the Crunchyroll website and the "Cancel Subscription" button doesn't appear or is greyed out, try these steps:

• Clear your browser's cookies and cache, then log back into Crunchyroll. Cached data sometimes prevents the cancellation button from loading.
• Try a different web browser (Chrome, Firefox, Safari, or Edge). Some browser extensions block certain page elements.
• Log out, wait 5 minutes, then log back in. Sometimes Crunchyroll's servers need a moment to sync your account status.
• Try cancelling from a mobile browser instead of desktop, or vice versa. The website layout differs, and one may work when the other doesn't.
• Contact Crunchyroll support directly at support@crunchyroll.com if none of the above work. Include a screenshot of the account page showing the missing cancel button and your account email address.

Apple or google cancellation not registering

If you follow the iOS or Android steps above but your subscription still shows as "Active" 24 hours later, contact Apple Support (for iOS) or Google Play Support (for Android) directly. Keep your cancellation screenshot and the reference number (if Apple provided one) for your support conversation.

Payment still pending after cancellation

If you cancelled but are charged again on your renewal date, act quickly. Contact Crunchyroll or the relevant platform (Apple/Google/PayPal) within 24 hours of the charge. Include your cancellation confirmation as proof. Request an immediate refund and ask for an explanation of why the cancellation didn't prevent the charge.

If the company does not refund within 7 business days, file a dispute with your bank. Your bank can reverse the charge and investigate whether Crunchyroll is processing cancellations fraudulently. The FCCPC also accepts complaints about systematic billing failures - Stopee encourages you to report this to the FCCPC if other customers are experiencing the same issue.

Funimation pricing and subscription plans in nigeria

Funimation as a standalone service no longer exists, but understanding what you were paying helps clarify your refund eligibility.

Pricing after migration to crunchyroll

Note: Pre-migration Funimation subscribers were sometimes offered discounted Crunchyroll rates. If you're being charged more than the above amounts, contact support to confirm your plan type.

Escalation: how to report crunchyroll to nigerian authorities

If Crunchyroll refuses to cancel, reverse charges, or respond to support requests, you can escalate to the Federal Competition and Consumer Protection Commission.

Filing a complaint with the FCCPC

The FCCPC investigates consumer complaints against companies operating in Nigeria, including foreign streaming services. You can file a complaint online at fccpc.gov.ng or submit a written complaint to their office. Include your name, email, phone number, details of your complaint (unauthorized charges, refusal to cancel, unresponsive support), and copies of all supporting evidence (receipts, cancellation requests, support responses, bank statements).

The FCCPC typically acknowledges complaints within 5 business days and investigates within 30 days. They may require Crunchyroll to respond to your complaint and facilitate a resolution. If Crunchyroll fails to cooperate, the FCCPC can impose penalties and order refunds on your behalf.

Chargebacks through your bank

If Crunchyroll charged you after you cancelled, or charged you without authorization, your bank can reverse the charge via a chargeback. Contact your bank (GTBank, First Bank, Access Bank, UBA, etc.) and request a chargeback investigation. You'll need your cancellation confirmation and the unauthorized transaction details. The bank investigates and reverses the charge if fraud is confirmed.

Chargebacks typically take 10-20 business days to resolve. Stopee recommends pursuing both the company's support response and a chargeback simultaneously if the amount is significant.

Should you stay or cancel: a practical comparison

Before you cancel, consider whether Crunchyroll still offers value or whether switching makes sense.

Alternatives to crunchyroll in nigeria

If you're cancelling because Crunchyroll is too expensive or doesn't have your preferred anime, consider free or cheaper options: Netflix (₦2,900+ /month) includes many anime titles, YouTube hosts free anime with ads, AnimixPlay and 9anime are free but use unofficial sources, or wait for new seasons to release before resubscribing for a month or two.

Cancellation checklist: confirm every step

Use this checklist to ensure your cancellation is complete and protected:

• Identify your billing method (Crunchyroll website, Apple, Google Play, or PayPal).
• Cancel through the correct channel (not the wrong platform).
• Take a screenshot or save the cancellation confirmation page.
• Save any cancellation confirmation emails sent within 24 hours.
• Note your final access date (renewal date shown on the cancellation screen).
• Log back into your account 24 hours later to verify cancellation status changed to "Cancelled" or "Inactive."
• Mark your calendar for one day after your final access date to confirm no charge occurs.
• If charged after cancellation, file a dispute with your bank or the platform within 48 hours.
• Keep all documentation for at least 90 days in case you need to escalate to the FCCPC.

Final word: your cancellation is your right

Cancelling Funimation (now Crunchyroll) in Nigeria is your right under the Federal Competition and Consumer Protection Act. Crunchyroll must allow you to cancel, must not charge you after cancellation, and must respond to billing disputes promptly. If they refuse or ignore you, the FCCPC and your bank are your escalation tools.

Stopee has helped thousands of consumers cancel streaming subscriptions and recover unauthorized charges. We know every trick subscription services use to make cancellation hard, and we know exactly how to overcome them. By following this guide - using the correct cancellation method, saving your confirmation, and acting quickly if issues arise - you'll protect yourself and keep full control of your money.

Your access to content ends at your renewal date, you won't be charged further, and if Crunchyroll charged you unfairly, you have a clear path to dispute and refund. Stopee supports you every step of the way.