Manage Funimation

How to cancel Funimation in malaysia and stop recurring charges after crunchyroll merger

What happened to Funimation and why you may still see charges

Funimation shut down its standalone service in April 2024 after merging into Crunchyroll, which means your old account no longer exists on an independent platform. Instead, your subscription migrated to Crunchyroll's system, or your billing continued separately while access disappeared. This creates real confusion for Malaysian subscribers who see charges appearing on their bank statements for a service they thought they cancelled or that no longer works.

The shutdown matters because you are not simply pausing a regular service anymore. You are dealing with legacy billing records, orphaned accounts, and a support system split between Crunchyroll and whatever payment processor handled your original Funimation membership. That friction is where cancellation gets messy, especially when the old app is gone and the website redirects have changed.

What Funimation offered before it closed

Funimation sold ad-free anime streaming with dubbed and subtitled versions of popular series. The service operated three subscription tiers: Premium, Premium Plus, and Premium Plus Ultra. Malaysian users typically paid in Malaysian Ringgit (RM) after currency conversion, though some saw USD charges depending on their payment method and account setup.

You could watch new releases, access a deep back-catalogue, and stream across multiple devices. For anime fans in Malaysia, this was the primary way to watch Japanese content legally with English audio and subtitles. Once Crunchyroll took over, the value proposition shifted to Crunchyroll's own tier system, which offers different pricing and bundling.

Why malaysian users still get billed after the shutdown

Billing continues for several reasons. First, your payment method may still be linked to a legacy Funimation account that was never formally cancelled in the payment system. Second, automatic renewal may have triggered before the migration, charging you for service that never migrated properly. Third, some users were switched to Crunchyroll subscriptions without explicit consent, and those charges now appear on statements under the Crunchyroll name instead of Funimation.

This is why Stopee emphasises checking your actual billing records before taking any cancellation action. A charge on your card statement tells you where the subscription is actually being billed from, and that determines which support path you need to use.

Your rights as a consumer in malaysia

What the consumer protection act 1999 means for you

Malaysia's Consumer Protection Act 1999 gives you three key protections when you cancel a subscription service. First, you have the right to cancel within 10 calendar days of purchase without penalty, provided the subscription was sold at a distance (online). Second, the trader must not charge you for any period after your cancellation notice is received. Third, if you were charged in error or after cancellation, you have the right to a refund.

The law also requires traders to provide clear cancellation instructions upfront. Funimation and Crunchyroll are required to make it easy for you to cancel, not buried behind multiple account pages or hidden support forms. If they make cancellation deliberately difficult, that violates the Act.

How to escalate if Funimation or crunchyroll refuses to refund you

If you cancel and still get charged, or if support ignores your refund request, you can file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDN) or the Tribunal for Consumer Claims (TTPM). Stopee recommends gathering all evidence first: screenshots of your cancellation request, email confirmations, bank statements showing the charges, and any support replies.

Send a formal written complaint to Crunchyroll support (since Funimation no longer operates independently) and give them 14 days to respond. If they refuse or do not reply, escalate to KPDN or TTPM with your evidence bundle. These authorities have the power to order refunds and penalties for breaching the Consumer Protection Act.

How to cancel Funimation before checking where your billing really is

Gather your account and billing information first

Before you click cancel, take 10 minutes to identify exactly where your subscription is being billed from. This single step prevents you from cancelling in the wrong place and having charges continue for another month.

1. Log into your bank or credit card app and find your last Funimation or Crunchyroll charge
   • Note the exact amount in RM
   • Note the date the charge appeared
   • Note the merchant name as it appears on your statement (Crunchyroll, Funimation, or the payment processor)
2. Take a screenshot of your current Funimation or Crunchyroll account page
   • If you can still log into Funimation's old site, screenshot the subscription page
   • If it redirects to Crunchyroll, log in there and screenshot your active subscription
3. Find your most recent receipt or invoice email
   • Search for "Crunchyroll", "Funimation", or "receipt" in your email
   • Save the email as a PDF or screenshot
4. Check your payment method history
   • Determine if you paid via credit card, Google Play, Apple App Store, or another method
   • This tells you which cancellation path to use

Pro tip: If you cannot log into your Funimation account because it redirects to Crunchyroll and you do not have a Crunchyroll account, contact support immediately before attempting any cancellation. You may need to create a Crunchyroll account to manage the legacy Funimation billing.

Cancel if you paid directly on the Funimation or crunchyroll website

This is the cleanest cancellation route if your payment was billed directly by the company, not through an app store or third-party processor.

1. Go to the Crunchyroll Help Center at help.crunchyroll.com
   • Search for "Funimation end of services" or "cancel subscription"
   • Open the official Funimation end-of-services article
2. Click the support form link or "Contact support" button
   • Choose "Subscription and billing" as your issue category
   • Select "Cancel my subscription"
3. Fill in your email address and account details
   • Provide the email linked to your Funimation account
   • Describe your situation clearly: old Funimation plan or migrated Crunchyroll plan
4. Submit your request and save the confirmation number
   • Crunchyroll support usually responds within 24 hours
   • Keep the confirmation email
5. Wait for support to confirm cancellation
   • They will email you when your subscription is cancelled
   • Check your next billing date before and after to verify

Warning: Do not rely on logging out or deleting the app as cancellation. Many users think closing the app cancels the subscription; it does not. You must formally submit a cancellation request through the website or support form.

Cancel if you paid through google play

If your Funimation subscription was billed through Google Play, you must cancel in the Google Play app or web store, not through Funimation's website.

1. Open the Google Play Store app on your phone or go to play.google.com on desktop
   • Make sure you are signed into the same Google account that paid for Funimation
2. Tap your profile icon in the top right corner
   • Select "Manage your Google Play Account"
3. Go to the "Subscriptions" tab
   • Scroll through and look for Funimation or Crunchyroll
4. Tap on the Funimation or Crunchyroll subscription
   • Select "Cancel subscription"
   • Choose a reason if prompted
5. Confirm cancellation
   • Google Play will show your final access date before billing stops
   • Screenshot this screen for your records

Pro tip: Google Play processes cancellations instantly, and you retain access until your billing cycle ends. If you see a final charge after this, it is likely a last billing cycle that was already pending. Contact Google Play support if a charge appears after your cancellation confirmation date.

Cancel if you paid through apple app store

Apple App Store subscriptions must be cancelled through Apple's system, not through the Funimation app itself.

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top
2. Go to "Subscriptions"
   • This may be labeled "App Store and iTunes" depending on your iOS version
3. Find Funimation or Crunchyroll in the list
   • If you do not see it, you may not have an active subscription through Apple
4. Tap the subscription and select "Cancel Subscription"
   • Confirm your choice when prompted
5. Save confirmation
   • Apple will email you a cancellation confirmation to your Apple ID email address
   • Keep this email for your records

On Mac, the same process applies: System Preferences > [Your Name] > Media and Purchases > Subscriptions, then find and cancel Funimation.

What to do immediately after you cancel

Verify your cancellation and monitor your account

Cancellation confirmation does not always mean the subscription stopped immediately. You need to actively verify that no further charges occur.

1. Set a reminder for your next billing date
   • Mark it on your phone calendar
   • Set a calendar reminder for 2 days before the date
2. Check your bank or card statement on that date
   • Log into your bank app and look for any new Crunchyroll or Funimation charges
   • If a charge appears, you were charged in error and must take action immediately
3. Keep all cancellation emails
   • Save the confirmation email from Crunchyroll, Google Play, or Apple
   • Do not delete it; you may need it as evidence if a dispute arises
4. Test access if you want to
   • You may still have access until the end of your billing cycle
   • After that date, you should not be able to log in or stream

Warning: If a charge appears after your cancellation date, do not assume it is a mistake that will fix itself. Contact support immediately with your cancellation confirmation number. The longer you wait, the harder it is to dispute.

How to get a refund if you were charged after cancelling

Request a refund through crunchyroll support first

Your first step is to formally ask Crunchyroll for a refund, not to dispute the charge with your bank.

1. Go to help.crunchyroll.com and contact support
   • Select "Billing and subscription"
   • Choose "Request a refund"
2. Explain that you cancelled but were still charged
   • Provide your cancellation confirmation number or date
   • State the amount you were wrongly charged
   • Attach screenshots of your bank statement showing the charge
3. Give them 7 days to respond
   • They should either approve a refund or explain why they charged you
4. If they refuse or do not respond, escalate to KPDN
   • File a formal complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs
   • Include all evidence: cancellation proof, bank statements, support emails

Dispute the charge with your bank as a backup

If Crunchyroll does not refund you within 14 days, you can dispute the charge directly with your bank or card issuer. This is called a chargeback or reversal.

1. Contact your bank or credit card customer service
   • Call the number on the back of your card
   • Explain that you cancelled the subscription but were charged anyway
   • Provide your cancellation confirmation and the charge date
2. Request a chargeback or dispute
   • Your bank will open an investigation
   • They will ask Crunchyroll to prove the charge was valid
3. Most banks refund while investigating
   • You should see the money back in 5-10 business days
   • If the dispute is resolved in your favour, the refund is final

Stopee recommends using your bank's dispute process only after Crunchyroll support has failed to help, because multiple disputes can flag your account. However, you have the right to dispute if the company refuses to refund a wrongful charge.

Pricing breakdown for malaysian subscribers

What Funimation charged before closure

Understanding the old pricing helps you identify what you were being charged for and whether you should have received a prorated refund when the service ended.

Note: Exchange rate used: 1 USD = 4.72 RM. Your actual charge may vary based on your payment method and whether you were billed in USD or local currency.

Common mistakes when cancelling Funimation

Why smart people still cancel in the wrong place

Frustration peaks when you take action and think you have solved the problem, only to see another charge appear weeks later. This happens because cancelling in one place does not cancel it everywhere.

• Deleting the app without formally cancelling: Uninstalling Funimation from your phone stops access but does not cancel your subscription. The company still has permission to charge your card until you explicitly cancel.
• Cancelling on the website but not on the app store: If you paid through Google Play or Apple, cancelling on Funimation's website does nothing. The app store still has your subscription active and will charge you.
• Not checking which account the charge came from: If you have multiple Google accounts or email addresses, your subscription may be under one but you are logging in with another. Cancelling the wrong account leaves the real one active.
• Assuming the cancellation went through without checking: Support does not always send a follow-up confirmation email. You must log back in after 3-5 days to verify the subscription is actually gone.
• Not taking screenshots of cancellation confirmation: If a dispute happens months later, you need proof of the cancellation date. Screenshots are your evidence.

Stopee has helped thousands of Malaysian consumers identify and fix these exact mistakes before a second charge lands on their statement. The most common lesson: always verify cancellation by checking your account 3-5 days after requesting it.

When you should keep your Funimation or crunchyroll subscription

Situations where keeping the subscription makes sense

Not everyone should cancel. If any of these apply to you, staying subscribed may be worth it.

Most Malaysian users find that cancelling makes sense if they watch fewer than 2-3 shows per month, because the per-show cost becomes too high. Crunchyroll's pricing (which replaced Funimation) starts at RM 44.95 per month for the Fan plan, RM 62.95 for Mega Fan, and RM 80.95 for Ultimate Fan as of March 2026. A single RM 45 subscription is hard to justify if you only watch one anime every other month.

How to contact support if cancellation goes wrong

Crunchyroll support channels now handle all Funimation issues

Since Funimation closed in April 2024, Crunchyroll inherited all customer service responsibilities for legacy Funimation subscribers. Here is where to reach them.

• Online support form: help.crunchyroll.com/hc/en-us - Fill out the contact form under "Billing and Subscription"
• Email support: [email protected] (this address still works and routes to Crunchyroll) or [email protected]
• Support hours: 24/7 email support; response time typically 24-48 hours
• Chat support: Available through the Crunchyroll app or website during peak hours

When you contact them, always include your email address, the email linked to your Funimation account, your cancellation date (if you already cancelled), and the amount you were charged. The more specific you are, the faster they can investigate.

Malaysian consumer authorities for unresolved issues

If Crunchyroll refuses to help or does not respond within 14 days, escalate to these official bodies.

• Ministry of Domestic Trade and Consumer Affairs (KPDN): kpdn.gov.my - File a formal complaint online or visit your nearest KPDN office
• Tribunal for Consumer Claims (TTPM): Found through KPDN; handles claims up to RM 25,000
• Bank Negara Malaysia (if billing dispute): bnm.gov.my - Escalate if your bank is not cooperating with your chargeback

These authorities have real enforcement power. A complaint to KPDN can result in fines against Crunchyroll for breaching the Consumer Protection Act 1999, plus an order to refund you. Most companies respond much faster once KPDN is involved.

Your cancellation checklist

Use this checklist to ensure you have taken every step and left no room for errors.

1. I have identified where my subscription is billed from (website, Google Play, or Apple App Store)
2. I have taken a screenshot of my current Funimation or Crunchyroll account page
3. I have saved my most recent receipt or invoice email as a PDF
4. I have noted my next billing date and set a phone reminder for 2 days before
5. I have submitted a cancellation request through the correct channel (website, Google Play, or Apple)
6. I have saved the cancellation confirmation email or screenshot
7. I have waited 3-5 days and logged back in to verify the subscription is gone
8. I have checked my bank statement on the next billing date to confirm no charge appeared
9. If a charge appeared anyway, I have contacted Crunchyroll support with my cancellation proof
10. If support refuses or does not respond in 14 days, I have filed a complaint with KPDN

Summary: your next steps

Cancelling Funimation requires patience and documentation, especially because the service is now managed through Crunchyroll's system. The good news is that you have clear, step-by-step paths to cancellation and strong consumer protections under Malaysian law if anything goes wrong.

Start by identifying where your subscription is really being billed from. Then cancel through that specific channel: the Crunchyroll website, Google Play, or Apple App Store. Verify cancellation by logging in after 5 days and checking that no new charge appears on your bank statement. If a charge does appear, contact support immediately with your cancellation confirmation. If they refuse to refund you, file a complaint with KPDN and let the authorities take it from there.

Stopee has helped thousands of Malaysian consumers cancel anime subscriptions, resolve billing errors, and recover unwanted charges through clear steps and legal guidance. You are in control of this process, and the law is on your side. Take the steps outlined above, keep your evidence, and follow through. You will cancel successfully and reclaim your money if you were wrongly charged.