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How to cancel your funimation subscription in australia

Why you might want to cancel funimation

If you're thinking about cancelling Funimation, you're not alone. Many Australian subscribers have faced frustration with the service, especially after Funimation was consolidated into Crunchyroll. You might be cancelling because you've finished watching your favourite anime, the price no longer suits your budget, or you're unhappy with the service quality or app performance.

Whatever your reason, Stopee is here to walk you through every step of the cancellation process so you can stop paying without stress or delay.

Common reasons australians cancel

Subscribers typically cancel Funimation for three main reasons: technical problems (app crashes, buffering, login issues), unexpected billing after the migration to Crunchyroll, or simply finishing their watchlist. Some users also cancel because they prefer to bundle anime streaming with a broader service like Netflix or Amazon Prime Video.

The crunchyroll migration and what it means for you

Funimation shut down its independent service and transferred all subscribers to Crunchyroll's platform. This means your account, billing and library were automatically moved. Some users reported that their pricing changed, their library items disappeared or they were confused about their new plan structure. If you're affected by this migration, understanding your cancellation options is even more important.

Your consumer rights under australian consumer law

Australian Consumer Law protects you when you buy digital services like streaming subscriptions. You have rights whether you're cancelling because you've changed your mind or because Funimation failed to deliver the service as promised.

What the australian consumer law says about streaming subscriptions

The Australian Consumer Law guarantees that any service you buy must be of acceptable quality, fit for purpose and delivered within a reasonable time. For a streaming service, this means the app should work, playback should be reliable and content should be accessible as described. If Funimation or Crunchyroll failed during the migration to provide what you paid for, you have grounds to ask for a refund or credit.

Cooling-off rights (the 14-day change-of-mind period) apply to digital content only in limited circumstances. If you downloaded or accessed the service immediately after purchase, you may lose the right to cool-off cancellation. However, if the service was faulty or misrepresented, you can still claim a refund regardless of how long you've held the subscription.

When you can ask for your money back

You have a legal right to a refund if any of these apply:

• The app crashed repeatedly or content did not play as promised.
• Your library items disappeared after the Crunchyroll migration without warning.
• Funimation charged you after you cancelled or continued charging despite your request to stop.
• The service was unavailable for a significant period during the migration.
• Pricing changed without your consent after the migration to Crunchyroll.

If any of these apply to you, Stopee recommends documenting everything (screenshots, dates, amounts) and raising your claim with Funimation's support team first. If they refuse, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state's consumer protection authority.

How to cancel your funimation subscription

Funimation is now managed through Crunchyroll, so the cancellation process has changed. Here's exactly how you cancel, step by step.

Method 1: cancel through the crunchyroll app or website

This is the fastest way if you can access your account online.

1. Log in to your Crunchyroll account at crunchyroll.com or open the Crunchyroll app on your device.
   • Use the email address and password linked to your original Funimation account.
   • If you've forgotten your password, click "Forgot password" and follow the reset email.
2. Navigate to your account settings.
   • On the website, click your profile icon in the top right corner, then select "Account".
   • On the mobile app, tap the menu icon (three horizontal lines) and select "Account".
3. Find the "Subscription" or "Billing" section.
   • Look for a button or link that says "Manage subscription", "Change plan" or "Cancel subscription".
   • Some menus have a red "Cancel" button; click it.
4. Review the cancellation details and confirm your choice.
   • Crunchyroll will ask you to confirm that you want to cancel.
   • Your access will continue until the end of your current billing period.
   • Do not click "Go back" unless you want to keep your subscription active.
5. Take a screenshot of the cancellation confirmation.
   • Save the confirmation page, email or reference number.
   • You'll need this as proof if there are any billing issues after you cancel.

Pro tip: If you see a loading error or redirect loop when trying to cancel, force-close the app or clear your browser cache, then try again. Sometimes Crunchyroll's cancellation page is temporarily buggy.

Method 2: cancel by contacting funimation support

If the online method doesn't work or you prefer to speak to someone, you can contact Funimation's support team directly. Note that support is now managed through the Crunchyroll Help Center.

1. Visit the Crunchyroll Help Center at crunchyroll.zendesk.com.
   • Search for "cancel subscription" or "account closure".
   • Scroll through the help articles to see if your issue is answered.
2. Submit a support request if you need direct assistance.
   • Click "Submit a request" at the bottom of the Help Center page.
   • Select the category "Billing and account cancellation".
   • Fill in your email address and a clear description of why you want to cancel.
   • Include your account username or email address associated with your Funimation account.
3. Wait for a response (typically within 24 to 48 hours).
   • Check the email address you provided regularly for a reply.
   • Crunchyroll support will either confirm your cancellation or ask you for more information.
4. Confirm the cancellation details in the response.
   • Ask for confirmation of your final billing date and when your access will end.
   • Request written confirmation via email.

Warning: Do not rely on voicemail-only cancellations. Although you can leave a voicemail at 855-268-9672 (Central Standard Time), this is a US phone number and responses are slower. Always follow up with a written request through the Help Center or email to create a paper trail.

Method 3: cancel by email

If you prefer written communication, you can email Funimation directly.

1. Send an email to cancellations@funimation.com.
   • Use the subject line: "Cancellation Request - [Your Account Email Address]".
   • Write in English and keep the message clear and direct.
2. Include the following information in your email:
   • Your full name.
   • The email address linked to your Funimation/Crunchyroll account.
   • Your account username or ID (if you have it).
   • The date you want your subscription to end (or "immediately" if you prefer).
   • A clear statement: "I request cancellation of my subscription effective immediately" or on a specific date.
3. Request a written confirmation.
   • Ask them to reply confirming your cancellation and your final billing date.
   • Ask for a reference number for tracking purposes.
4. Save the email thread and any responses.
   • Do not delete the email after sending; you'll need it as proof.
   • If you don't hear back within 5 business days, send a follow-up email.

Pro tip: Send your cancellation email on a Tuesday, Wednesday or Thursday morning (Australian Eastern time). This increases the chance that a support agent sees it the same day and responds promptly.

What happens to your access after you cancel

Stopping your payments doesn't mean your access stops immediately. Understanding the timeline helps you plan what to watch before your subscription ends.

Your access timeline after cancellation

Once you cancel, Crunchyroll will honour your current billing period. This means if you're mid-cycle, you keep access until the end of that month or year (depending on your plan). You will not be charged again after that date.

• If you're on a monthly plan and cancel on the 15th of the month, you'll have access until the end of that month (usually the last day).
• If you're on an annual plan and cancel anytime, you keep access for the full 12 months from your last payment date.
• No refunds are issued for the unused portion of your billing period (unless you have grounds for a complaint under Australian Consumer Law, as mentioned earlier).

Pro tip: If you cancel right after your renewal date, you've effectively locked in another month or year of access at no extra cost. Time your cancellation strategically if you want to maximize your remaining viewing time.

What happens to your watchlist and library

After the migration from Funimation to Crunchyroll, many users experienced issues with their saved content. Some watchlists carried over; others disappeared. After you cancel, your account will remain visible to Crunchyroll for a short period, but your access to paid content will be removed when your billing period ends.

• Any anime you were watching on your watchlist may be lost if you don't screenshot or note down the titles.
• Digital purchases made through Funimation may not transfer to Crunchyroll; contact support urgently if this affects you.
• Once your subscription ends, you cannot download or access paid content offline.

Funimation pricing in australia

Understanding what you've been paying helps you decide if cancellation is the right choice and gives you a baseline if you later dispute a charge.

Note: Prices changed after the migration. If you're on an old Funimation plan, your pricing may differ from the table above. Check your most recent invoice to see what you're actually paying.

Refund options and what to expect

Refunds are tricky for streaming services in Australia. Here's when you might get one and how to ask.

When crunchyroll may offer a refund

Crunchyroll does not typically refund for change-of-mind cancellations. However, you have a stronger case if any of these apply:

• The service was faulty (app crashes, buffering, login errors) for more than a few days.
• You were charged after you cancelled and asked them to stop.
• Your digital content or library items disappeared after the Funimation-to-Crunchyroll migration.
• Pricing changed mid-contract without your consent.
• The service was unavailable for a significant portion of a billing cycle.

How to request a refund

1. Gather your evidence.
   • Screenshot every relevant transaction, error message and date.
   • Export your billing history from your Crunchyroll account if possible.
   • Write down exact dates when the problem occurred.
2. Submit a refund request to Crunchyroll support.
   • Go to the Crunchyroll Help Center and submit a request under "Billing and account cancellation".
   • Clearly explain why you believe you deserve a refund (fault, unauthorised charge, etc.).
   • Attach screenshots and reference numbers.
3. If Crunchyroll refuses, escalate to your bank or payment provider.
   • Call your bank and ask to dispute the charge.
   • Provide your bank with the evidence you collected.
   • Your bank can reverse the charge if they agree the service was faulty or unauthorised.
4. If your bank doesn't help, contact the ACCC.
   • Visit accc.gov.au and file a complaint if Crunchyroll repeatedly charged you after cancellation.
   • The ACCC can take action on your behalf if a pattern of breaches is found.

Pro tip: Keep your cancellation confirmation email forever. This is your proof that you asked them to stop, and it strengthens your case if you later need to dispute a charge with your bank.

Common mistakes to avoid when cancelling

We understand that cancelling can feel stressful, especially if you've had billing problems. Here are the mistakes that trip up most users so you don't make them.

Mistake 1: assuming your subscription stops immediately

Many users think that cancelling means they lose access right away. In reality, you keep access until the end of your billing cycle. If you cancel on day 1 of a monthly plan, you still have 28-31 days of access left. Don't be shocked if you can still log in after you cancel; this is normal.

Mistake 2: not saving your confirmation

If you cancel online and don't screenshot or email the confirmation to yourself, you have no proof if Crunchyroll later claims you never cancelled. Always take a screenshot or ask for written confirmation by email.

Mistake 3: cancelling only on the app

Some users report that they cancelled successfully in the app, yet the app showed their account as active the next day. If you cancel through the app, log into the website an hour later to verify the cancellation went through. If it didn't, try cancelling through the browser version instead.

Mistake 4: not checking for ongoing charges

Even after you cancel, sometimes Crunchyroll accidentally charges you again at the next renewal date. Check your bank statement or credit card in the days after your billing period should have ended. If you see an unexpected charge, contact your bank immediately and ask them to reverse it.

Mistake 5: ignoring the crunchyroll help center

Cancellations through the Help Center are faster than email or voicemail. Many users skip this step and email cancellations@funimation.com, only to wait a week for a response. Try the Help Center first.

Your cancellation checklist

Use this checklist to make sure you've done everything needed to cancel cleanly and protect yourself from surprise charges.

What australians say about cancelling funimation

Real feedback from real users shows that cancellation experiences have been mixed, especially since the Crunchyroll migration.

Positive cancellation experiences

Users who cancelled through the Crunchyroll website or app reported a smooth process. One reviewer noted: "I clicked cancel in my account settings, and it was done in under 2 minutes. No questions asked, and I kept access until the end of the month as promised." Another said: "I emailed the support team and got a confirmation email within 24 hours. Fair and simple."

Negative cancellation experiences

However, many users reported serious problems. Common complaints include delays (up to 10 business days for email responses), being charged after cancellation, and broken cancellation buttons in the app. One user said: "I clicked cancel in the app three times, and each time it said the page failed to load. I had to call my bank to stop the charge manually." Another reported: "Funimation charged me twice after I cancelled. Support said it was a 'system error' and refunded only one charge."

The most frustration came from users whose accounts were affected by the Funimation-to-Crunchyroll migration. Some lost their library without warning and were charged full price for the new Crunchyroll platform despite losing content.

Summary: is cancelling funimation right for you?

Get support from stopee and your consumer rights

Cancelling Funimation should be straightforward, but if Crunchyroll makes it hard or charges you after you cancel, you're not powerless. Stopee has helped thousands of Australian consumers cancel problematic subscriptions and recover unauthorised charges by documenting their experience and escalating to the right authority.

Remember: you have rights under the Australian Consumer Law, and Crunchyroll must honour them. If support ignores you, your bank can reverse charges, and the ACCC can investigate patterns of misconduct. Stopee recommends always keeping proof of your cancellation request and following up if charges continue.

Contact information

If you need to escalate your complaint after Crunchyroll support doesn't help, contact these organisations:

• Australian Competition and Consumer Commission (ACCC): accc.gov.au or call 1300 302 502
• Your state or territory consumer protection authority: Find yours at accc.gov.au/consumers/consumer-rights-guarantees/state-and-territory-consumer-laws
• Your bank's dispute resolution team: Call the number on the back of your debit or credit card
• Crunchyroll Help Center: crunchyroll.zendesk.com (for billing and cancellation issues)
• Funimation cancellation email: cancellations@funimation.com

You can also visit Stopee for step-by-step guides to cancelling other subscriptions and protecting your money from recurring charges you didn't authorise. Stopee empowers you to take control of your digital spending and your consumer rights in Australia.