Manage DAZN

How to cancel DAZN in new zealand: step-by-step guide and your consumer rights

What DAZN is and how it works in new zealand

Overview of the service

DAZN is a subscription streaming platform that brings live sports, on-demand replays and exclusive events directly to your screen. In New Zealand, you can watch competitions across football, boxing, motorsport and other sports on your web browser, smartphone or connected TV device. The service offers flexible monthly and annual payment options, with plans starting at NZ$14.99 per month.

How you pay matters for cancellation

Where you signed up determines how you cancel and claim refunds. You may have subscribed directly through DAZN's website, or through Apple App Store, Google Play or Amazon. This guide on Stopee will walk you through every cancellation route so you know exactly what to expect and how to protect your money.

Your consumer rights when cancelling DAZN

The 14-day consumer withdrawal right

New Zealand consumer law gives you a statutory 14-day withdrawal period. This means if you subscribe to DAZN and change your mind within 14 days, you can cancel and receive a full refund. This right applies whether you pay directly or through a third-party platform. However, if you agreed that DAZN could start the service immediately (which many subscribers do), your refund entitlement may be limited once you've started watching. This is where Stopee's clarity matters: know your position before you act.

Protection under the consumer guarantees act 2015

The Consumer Guarantees Act 2015 protects you by requiring DAZN to provide services that are of acceptable quality, fit for purpose and delivered with reasonable care. If DAZN fails in these obligations-for example, if the streaming is consistently poor or the service is unavailable-you have grounds to complain. You can escalate to the Commerce Commission if DAZN refuses to resolve the issue fairly. Stopee recommends documenting service failures with dates and screenshots before you escalate.

DAZN pricing and plan options

Current subscription plans in new zealand

DAZN offers several payment structures to suit different budgets and commitment levels. Below is the current pricing as of April 2025. Promotional pricing may vary depending on whether you sign up through DAZN directly or via a third-party platform like Apple or Amazon.

Which plan should you reconsider?

If you've signed up to an annual plan and want out within the first two weeks, you're in a strong legal position to request a refund. For monthly plans, cancellation is more straightforward: you can stop auto-renewal immediately and your access typically continues until the end of the current billing period. Stopee advises cancelling as early as possible if you're certain you won't use the service, rather than waiting until the last moment.

How to cancel DAZN based on where you subscribed

Cancel if you signed up directly on DAZN's website

If you created your DAZN account and paid directly through their website, follow these steps to cancel your subscription immediately.

1. Open your web browser and visit dazn.com.
2. Sign in with your email address and password.
3. Navigate to your account settings (usually found in the menu or profile icon).
4. Look for 'Manage subscription' or 'Cancel subscription' option.
5. Select 'Cancel' and confirm your cancellation request.
6. You will receive a cancellation confirmation email. Pro tip: Save this email as proof of cancellation in case DAZN continues to charge you.

What happens next: If you pay monthly directly to DAZN, the company implements a 30-day notice period. This means you keep full access to the service for 30 days after you cancel, then your account closes automatically. Your billing stops immediately when you submit the cancellation request.

Cancel if you subscribed via apple app store or iTunes

If you signed up for DAZN through Apple's platform, you must cancel through Apple's system, not through DAZN itself. Here's how:

1. On your iPhone, iPad or Mac, open the Settings app.
2. Tap your name at the top of the screen.
3. Select 'Subscriptions'.
4. Find DAZN in the list and tap it.
5. Tap 'Cancel subscription' and confirm your choice.
6. Alternatively, you can cancel via iTunes on a computer by logging in, clicking your account, selecting 'View information', scrolling to 'Subscriptions', and clicking 'Manage' next to DAZN.

Access after cancellation: You retain full access to DAZN until the end of your current billing period. Your subscription will not auto-renew after that date. Important: DAZN does not process Apple refunds directly; you must request refunds through Apple's App Store, following the section below on refunds.

Cancel if you subscribed via google play

Google Play subscriptions are managed separately from DAZN's direct billing. Use these steps to cancel through your Google account:

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select 'Account'.
4. Tap 'Subscriptions'.
5. Find DAZN and tap it.
6. Select 'Cancel subscription' and confirm.

You can also cancel via the Google Play website by logging in, navigating to your account settings, finding DAZN under 'Subscriptions' and selecting 'Cancel'. Access after cancellation: You keep watching DAZN until your current billing period ends. Automatic renewal is switched off immediately.

Cancel if you subscribed via amazon

Amazon Prime Video subscriptions to DAZN are managed through your Amazon account. Follow these steps:

1. Visit amazon.co.nz and sign in.
2. Go to 'Your account' in the top right menu.
3. Select 'Your apps and subscriptions' or 'Subscriptions' (depending on your account view).
4. Find DAZN under 'Subscriptions' or 'Apps Library'.
5. Click 'Manage' and untick the option to auto-renew.
6. Confirm the change.

Access after cancellation: You retain access to DAZN until the next billing date. Once that date passes, your subscription ends and your account is no longer active. Stopee recommends checking your Amazon account one week before your renewal date to confirm the cancellation took effect.

What happens after you cancel DAZN

Your account, viewing history and re-subscription

Once you cancel, your DAZN account remains on file, and your viewing history is preserved. If you decide to re-subscribe in the future, your previous account settings, favorites and watch list may still be there, depending on DAZN's data retention policy. You will not be automatically charged again after cancellation, regardless of which platform you used to subscribe.

Pro tip: If you plan to return to DAZN later, keep your cancellation confirmation email. It proves the date you cancelled and protects you if DAZN mistakenly charges you again.

Dealing with surprise charges after cancellation

If DAZN or your payment platform continues to charge you after you've cancelled, act immediately. First, check your account settings to confirm the cancellation was processed. If it was, contact your bank or payment provider to dispute the charge within 30 days. Provide them with your cancellation confirmation email and bank statements showing the unwanted charges. You can also lodge a complaint with the Commerce Commission if the company refuses to refund you. Stopee has helped thousands of consumers recover money from unauthorised charges by documenting the cancellation and escalating quickly.

Refunds: what you're entitled to and how to claim

The 14-day refund right explained

Under New Zealand consumer law, you have a statutory 14-day withdrawal period from the date you subscribe. Within this window, you can cancel DAZN and receive a full refund, unless you agreed that the service would begin immediately and you've already started using it. If you agreed to immediate performance (which you likely did when you ticked 'Accept' at signup), your refund entitlement may be waived once the service has started. However, many cancellations within 14 days are still refundable if you can demonstrate you didn't use the service significantly.

How to request a refund from DAZN directly

If you subscribed directly on DAZN's website and want a refund, follow these steps:

1. Visit DAZN's Help Center or support page.
2. Look for 'Contact us' or 'Billing support' options.
3. Submit a request explaining that you cancelled within 14 days and are requesting a refund.
4. Include your subscription start date, cancellation date and confirmation email.
5. DAZN will review your request and respond within 5-10 business days.
6. Pro tip: Be specific about your reason (e.g., "I realised this subscription wasn't for me" works better than vague complaints). Stopee recommends keeping your tone professional and factual.

Requesting refunds from apple, google play or amazon

If you subscribed through a third-party platform, you must request refunds through that platform, not DAZN. Here's how:

• Apple App Store: Open App Store on your device, go to 'Purchases' or 'Account', find DAZN, tap 'Report a Problem' and request a refund. You can also visit reportaproblem.apple.com.
• Google Play: Open Google Play Store, go to your account, select DAZN, tap 'Refund' (if available within 48 hours of purchase) and confirm. For requests beyond 48 hours, tap 'Report a problem' instead.
• Amazon: Log into your Amazon account, go to 'Your orders', find the DAZN subscription charge, select 'Return for refund' and provide your reason.

Warning: DAZN may refuse refund requests if the claim comes through a third-party platform. The platform (Apple, Google, Amazon) will decide the refund based on their own policies. If they refuse, you can escalate to your bank or dispute the charge with your credit card company if you paid by card.

Unauthorized charges and payment disputes

If you notice charges from DAZN that you didn't authorize, or if refund requests are ignored, contact your bank or payment provider directly. In New Zealand, you can dispute any charge within a reasonable timeframe (typically 30-90 days depending on your bank). Provide your bank with evidence: cancellation confirmation emails, screenshots of your account settings showing cancellation, and statements showing the disputed charges. Your bank will investigate and recover your money if the charge was indeed unauthorized or if DAZN failed to honor your cancellation.

Common mistakes when cancelling DAZN

Errors that cost you money

Cancelling a service feels straightforward, but small oversights can lead to unexpected charges and frustration. Here's what goes wrong for most people, and how to avoid it:

• Cancelling the app instead of the subscription: Simply deleting the DAZN app from your phone does not cancel your subscription. You must cancel through your account settings or payment platform. The charges will continue until you formally cancel.
• Assuming third-party cancellations are complete: If you subscribed via Apple or Google Play, cancelling through DAZN's website won't work. You must cancel through the platform where you paid. Check your account settings with that platform to confirm.
• Waiting too long to act on refunds: Your 14-day refund window starts the day you subscribe. If you wait 20 days to request a refund, DAZN can refuse. Stopee advises cancelling and requesting your refund within 10 days if you're unsure about the service.
• Not saving your cancellation confirmation: If DAZN charges you after cancellation, you'll need proof. Save the confirmation email and take a screenshot of your account showing the cancellation. Without evidence, disputing the charge with your bank is harder.
• Ignoring the 30-day notice period on direct subscriptions: DAZN gives you 30 days of access after you cancel a direct monthly subscription. Some customers think this means they're still paying; you're not. Your billing stops immediately when you cancel, but you get 30 days of free access before the account closes.

Checklist for a smooth DAZN cancellation

Before you cancel

• Check when your subscription started to confirm you're still within the 14-day refund window if you want a refund.
• Note your billing date so you know when your current period ends.
• Take a screenshot of your current plan and pricing, in case DAZN disputes your account details later.

During cancellation

• Identify where you subscribed: DAZN website, Apple App Store, Google Play or Amazon.
• Cancel through the correct platform (not through DAZN if you used Apple, Google or Amazon).
• Confirm that the cancellation was successful by checking your account one more time.
• Save the cancellation confirmation email or screenshot.

After cancellation

• If requesting a refund, submit your request within 14 days of your original subscription date.
• Monitor your bank account for the next two billing cycles to ensure no charges appear.
• Keep your cancellation confirmation and any refund correspondence for at least 12 months.
• If a charge appears after cancellation, contact your bank or payment provider immediately with your evidence.

Comparison: keeping vs cancelling DAZN

Should you stay or go?

How stopee can help you beyond cancellation

Your resource for subscription accountability

Cancelling DAZN is just one piece of managing your digital spending. At Stopee, we help New Zealand consumers navigate the full subscription lifecycle: from negotiating better deals, to cancelling cleanly, to recovering refunds and holding companies accountable. Our guides cover every major streaming service, software subscription and membership, all written with your rights front and center. Stopee is your neutral corner-we don't represent these companies; we represent you.

Whether DAZN is your only subscription or one of many, Stopee's cancellation guides and consumer law resources empower you to take control. We've helped thousands of consumers cancel services they no longer want, recover refunds they're entitled to, and understand their legal protections when companies fail to deliver. Visit stopee.com to explore guides for other services, access templates for formal complaints, and learn how to escalate disputes to the Commerce Commission.

Next steps

If you're ready to cancel DAZN, follow the step-by-step instructions above based on where you subscribed. If you've already cancelled and DAZN is still charging you, escalate immediately to your bank and use the evidence checklist in this guide. If DAZN refuses a legitimate refund request, contact the Commerce Commission or file a dispute with your payment provider. Stopee has helped thousands of consumers stand firm and win back their money. You can too.

Contact details for escalation

If DAZN does not respond to your cancellation or refund request within 10 business days, you can escalate to:

• DAZN Customer Support: Most communication is routed through their UK headquarters. Use the Help Center at dazn.com to submit a formal complaint. Request a direct email address and ticket reference number.
• Commerce Commission (New Zealand): If DAZN fails to resolve your dispute, lodge a complaint at comcom.govt.nz. The Commission investigates breaches of the Consumer Guarantees Act 2015 and Fair Trading Act 1986.
• Your bank or payment provider: For unauthorized charges or refund failures, contact your bank's fraud or dispute team. Provide all documentation and request a chargeback or reversal.

Stopee has created this guide so you never feel alone during a cancellation. Your rights are clear, your options are straightforward, and help is available at every step. Good luck with your DAZN cancellation.