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Cancel New Faith Network: The Right Way
How to cancel new faith network and protect your rights in new zealand
What is new faith network
New Faith Network is a subscription streaming platform that delivers faith-based and family-friendly video content, including Christian films, series and devotional materials.
The service operates across web browsers, mobile apps and connected TV devices, giving you flexibility in how you watch. New users receive a 14-day free trial to explore the content library before any charge appears on your account.
How the service works
You sign in through the New Faith Network website or mobile app to access your personalised dashboard. The platform curates content as an alternative to mainstream streaming services, focusing on values-aligned programming for households seeking Christian-oriented entertainment.
The service is managed by NFN Media B.V., the operator listed in the company's support materials. You can pause your membership for up to 60 days if you want to step away temporarily, or cancel permanently once you decide the service no longer meets your needs.
Billing and subscription plans
New Faith Network offers monthly and annual subscription options. The exact price varies depending on your location and any active promotions, so you should verify your current plan directly in your Account settings.
| Plan type | Billing cycle | Free trial | Best for |
|---|---|---|---|
| Monthly subscription | Charges each month | 14 days included | Flexible, month-to-month commitment |
| Annual subscription | Charges once per year | 14 days included | Long-term users seeking savings |
| Promotional offers | Varies by region | 14 days included | Limited-time deals during campaigns |
Should you cancel new faith network
Cancelling is the right choice if the content no longer matches your interests, if you want to reduce subscription costs, or if the service does not deliver what you expected.
Reasons to keep your subscription
- You actively watch faith-based films and devotional series each week.
- Your family uses the platform together and finds value in the curated content.
- You want to support Christian media production and independent streaming.
- The annual plan offers savings compared to paying monthly.
Reasons to cancel
- You do not watch content frequently enough to justify the monthly cost.
- The library feels limited or does not align with your viewing preferences.
- You want to consolidate subscriptions and reduce monthly expenses.
- You prefer other streaming platforms with broader content selection.
- You subscribed during a trial or promotional period and no longer need access.
How to cancel new faith network step by step
Cancellation must happen through the New Faith Network website; you cannot cancel from within the mobile or TV app. Stopee's cancellation experts have observed that following the official website process prevents common delays and billing errors.
Cancel via the new faith network website
- Visit the New Faith Network website and sign in with your email and password.
- If you have forgotten your password, select Forgot password and follow the reset email.
- Navigate to your Account settings.
- On a computer: Select Account in the top menu, then Subscription Plan.
- On mobile or tablet: Select Account, then Membership.
- Select the Update button next to your current subscription plan.
- This opens the plan management page.
- Choose Cancel from the options displayed.
- The system may ask why you are cancelling; this feedback is optional but helps the company improve.
- Follow the on-screen prompts to confirm your cancellation request.
- Review the end date of your access; you retain full content access until the end of your current billing period.
- Confirm the final step to submit your cancellation.
- A confirmation email arrives shortly after, confirming the cancellation date and your final access date.
Pro tip: Save your confirmation email as proof of cancellation. Stopee recommends checking your email within 5 minutes of cancelling; if no confirmation arrives, log back in to verify the cancellation processed correctly.
Cancel if you subscribed via app store or google play
If you signed up through the iPhone App Store or Google Play Store, cancellation must happen on that platform, not on the New Faith Network website.
- Open the App Store (iPhone/iPad) or Google Play Store (Android).
- On iPhone: Settings app > Tap your name > Subscriptions > Find New Faith Network > Tap Manage > Tap Cancel.
- On Android: Google Play Store > Menu > Payments and subscriptions > Subscriptions > New Faith Network > Tap Cancel subscription.
- Confirm the cancellation in the app store prompt.
- Your cancellation is processed immediately through that platform.
- Check for a confirmation notification within minutes.
- App Store and Google Play generate their own receipts; keep these for your records.
Warning: Cancelling on the New Faith Network website does not cancel an App Store or Google Play subscription. You must cancel through the original platform to stop billing.
Pause your subscription instead of cancelling
If you want to keep your account but step away temporarily, New Faith Network allows you to pause for up to 60 days.
- Sign in and navigate to Account > Subscription Plan (or Membership on mobile).
- Select Update instead of Cancel.
- Choose Pause subscription from the menu.
- Select how many days you want to pause (up to 60).
- Confirm the pause date; your subscription resumes automatically after that period unless you cancel.
Pausing is useful if you expect to return within two months without losing your viewing history, preferences and account details.
What happens after you cancel
Cancellation can feel uncertain; understanding the timeline helps you stay in control and avoid unexpected charges.
Your access timeline
When you cancel, your account does not shut down immediately. Instead, your access continues through the end of your current billing cycle.
- If you paid monthly: You access content until the last day of that month.
- If you paid annually: You retain access until the anniversary date of your annual charge.
- If you are on a free trial: Cancelling during the trial prevents any charge and access stops at the trial end date.
You can continue watching, downloading and streaming normally during this remaining period. Account features like your watch history and settings remain active until your final day.
Billing and confirmation
After you submit your cancellation, a confirmation email arrives confirming the cancellation request and your final access date. No new charge will appear after your current billing period ends.
- Billing stops automatically at the end of your paid period.
- You do not need to contact customer support to stop charges; the cancellation is final once processed.
- If you subscribed through App Store or Google Play, those platforms send their own confirmation to your Apple ID or Google Account email.
Pro tip: Set a phone reminder for one day before your final access date. This prevents accidental re-subscription and confirms the service no longer charges you.
Will you get a refund
Refund eligibility depends on when you cancel and what you have already been charged.
Free trial cancellations
The 14-day free trial is the lowest-risk way to test New Faith Network. Cancelling during the trial prevents any subscription charge from appearing on your payment method.
A small verification transaction (for example NZD 0.04 or similar) may briefly appear at sign-up to confirm your card details are valid. This is not a charge; if you cancel before the trial ends, this verification amount is reversed and you see no final bill.
Refunds after you have been charged
New Faith Network does not publish a standard refund policy for charges made after the free trial ends. This means refunds are not automatically guaranteed once your paid subscription begins.
- Charges made after the trial period typically do not result in refunds when you cancel mid-cycle.
- The company may decline refund requests as the subscription period was active when you cancelled.
- You are responsible for cancelling before your next billing date if you want to avoid a charge.
Your rights under new zealand law
Even without a published refund policy, you have legal protections under the Consumer Guarantees Act (CGA) and Fair Trading Act (FTA).
- Consumer Guarantees Act: Services must be of acceptable quality, fit for purpose and delivered with reasonable care. If New Faith Network fails these standards, you can pursue a refund or replacement.
- Fair Trading Act: The company must not engage in misleading or deceptive conduct. If you were misled about refunds, trial terms or billing, you have grounds to dispute.
- Escalation point: If New Faith Network refuses a legitimate refund claim, contact the Community Law Centre or the Commerce Commission for guidance.
Stopee advises documenting every interaction with the company, including cancellation confirmations, billing statements and any customer service responses. This evidence supports any future dispute.
Common mistakes to avoid when cancelling
Cancelling a subscription sounds simple, but small oversights create frustration and unwanted charges. We have guided thousands of users through this process, and a few pitfalls emerge repeatedly.
Mistake 1: cancelling inside the app instead of the website
The mobile and TV app do not have a cancel option. Many users search for "Cancel" within the app, find nothing, and assume they cannot cancel until they realise they must use the website.
How to avoid it: Always visit the full New Faith Network website on a computer or mobile browser. Log in, go to Account, and proceed from there. The app is for watching only.
Mistake 2: forgetting to cancel an app store or google play subscription
If you subscribed through App Store or Google Play, cancelling on the New Faith Network website leaves your app store subscription active. You get charged again without realising.
How to avoid it: Before cancelling anywhere, check where you originally signed up. If it was via an app store, cancel there first. If you are unsure, cancel in both places to be certain.
Mistake 3: cancelling too late in your billing cycle
You can cancel anytime, but if you cancel on the 28th of a 30-day billing cycle, you are paying for two more days of access you may not use.
How to avoid it: Verify your next billing date before you cancel. Ideally, cancel a few days before that date so no new charge occurs. Your confirmation email will show your final access date clearly.
Mistake 4: assuming a confirmation email means you cancelled
A confirmation email confirms your cancellation request, but in rare cases billing issues can still occur. Always log back in a few days later to verify the cancellation is listed as "Cancelled" in your Account settings.
How to avoid it: Log in one week after cancelling and check Account > Subscription Plan. The status should show as cancelled or inactive. If it still shows active, contact support immediately.
Checklist before you cancel
Complete this checklist to ensure your cancellation goes smoothly and nothing important is lost.
- Save your content: Download any videos or recordings you want to keep. After cancellation, you lose access to your library.
- Note your sign-in details: Write down your email and recovery options in case you need to reactivate later.
- Check your billing date: Open Account > Subscription Plan and note when your next charge is due.
- Record your payment method: Verify which card or account is being charged, in case you need to dispute a post-cancellation charge.
- Review subscription source: Confirm whether you subscribed directly on the website, App Store or Google Play.
- Take a screenshot: Capture your Account settings before cancelling so you have proof of your cancellation request.
- Plan your cancellation date: Cancel at least 3-5 days before your next billing date to be safe.
Your consumer rights in new zealand
Two primary laws protect you as a consumer: the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). Stopee encourages you to understand these rights; they strengthen your position if a dispute arises.
Consumer guarantees act protection
Under the CGA, every service - including streaming subscriptions - must meet minimum standards. New Faith Network must deliver a service that is of acceptable quality, fit for the purpose you expected and supplied with reasonable care.
- Acceptable quality: The streaming must work reliably, the app must not crash repeatedly and the content library must match what the company advertises.
- Fit for purpose: If you subscribed for Christian family content, the service must predominantly provide this. If it does not, you have grounds to seek a remedy.
- Supplied with reasonable care: The company must handle your payment details securely and process cancellations promptly as promised.
If the service fails any of these standards, you can request a refund, replacement or credit. The company cannot refuse by hiding behind a terms-of-service clause.
Fair trading act protection
The FTA prohibits misleading or deceptive conduct in trade. If New Faith Network misrepresents its refund policy, trial terms, cancellation process or billing, you can lodge a complaint.
- Misleading claims: For example, if the company says "Cancel anytime" but makes cancellation deliberately hard, that is deceptive.
- Hidden fees: If charges appear that were not clearly disclosed at sign-up, that is unfair.
- Dark patterns: If the cancellation process is intentionally confusing or buried, the company may be breaking the law.
If the company refuses your refund claim
Contact the company's customer support first and explain your complaint clearly. If they refuse and you believe they are breaking the law, escalate to:
- Community Law Centre: Free legal advice for consumers. Visit communitylaw.org.nz
- Commerce Commission: The government regulator for fair trading. File a complaint at comcom.govt.nz
- Disputes Tribunal: Resolve disputes up to NZD 15,000 for free. Visit disputes.govt.nz
Stopee has helped thousands of consumers navigate these pathways successfully. Document everything - emails, screenshots, billing statements - to strengthen your claim.
Comparison: keeping vs cancelling new faith network
Before you take action, weigh the genuine pros and cons for your household.
| Factor | Keep your subscription | Cancel |
|---|---|---|
| Cost | Monthly/annual cost continues | Save money immediately after final access date |
| Content access | Full library available anytime | Lose access after final access date |
| Viewing history | Saved and continues to personalise recommendations | May be deleted after cancellation |
| Re-subscription friction | No barrier to future use | Free trial resets if you rejoin |
| Family sharing | Multiple users can watch simultaneously | All family members lose access |
| Latest content | New films and series available monthly | Cannot access new releases after cancellation |
Final summary and next steps
Cancelling New Faith Network is a straightforward process when you follow the correct steps and avoid common mistakes. You retain full access through your current billing period, no hidden charges emerge, and your financial commitment ends cleanly.
Use Stopee's step-by-step guide above to cancel via the website or app store. Save your confirmation email, verify your cancellation a week later by logging in, and set a reminder for your final access date. If any charges continue after your paid period ends, dispute them immediately under New Zealand consumer law.
Whether you cancel today or pause for two months, you are in control. Stopee has helped thousands of consumers cancel subscriptions without frustration, and your cancellation will be secure and straightforward when you follow this process. Visit Stopee at stopee.com for guidance on cancelling other services too.
New faith network cancellation address and contact
For mailed cancellation requests (as a backup if the website fails):
NFN Media B.V.
Netherlands-based operator (exact street address not publicly listed for New Zealand)
Primary cancellation method remains the website at newfaithnetwork.com. Use the Account settings to cancel. If the website fails, contact the company's support page at help.newfaithnetwork.com to request a manual cancellation form.
Stopee recommends the website cancellation route as the fastest, most documented and most reliable method for New Zealand users. Follow this guide, stay calm and take control of your subscription today.