Manage New Faith Network

How to cancel your new faith network subscription in the UK

Understanding new faith network and your subscription

New Faith Network is a specialist music streaming service serving the United Kingdom, offering curated contemporary Christian music, worship content, and faith-based audio programming to subscribers across web, mobile, and smart devices. When you sign up, you enter a legally binding contract governed by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Understanding what you've agreed to is the first step toward cancelling with confidence.

The company operates as a UK-registered entity from its office at 20-22 Wenlock Road, London, N1 7GU, meaning you have full consumer protection under British law. Your subscription creates mutual obligations: New Faith Network must deliver the content and maintain service standards, whilst you honour payment obligations and follow acceptable use policies. If the service no longer meets your needs, you have clear legal rights to exit your contract-and Stopee is here to walk you through every step.

How your subscription works

New Faith Network operates a recurring subscription model with monthly or annual billing cycles. Once your subscription begins, charges continue on your chosen billing date each month (or annually) until you actively cancel. The service provides access to its catalogue across multiple devices, with quality and simultaneous streaming capabilities varying by subscription tier. Most importantly, you can cancel anytime-there's no lock-in period after your initial commitment, and your cancellation rights are protected by law.

Your legal protections as a UK subscriber

As a UK consumer, you benefit from statutory rights that no company can take away. The Consumer Rights Act 2015 grants you the right to cancel digital content services, though the timing of your refund depends on whether the service has already started. Under the Consumer Contracts Regulations 2013, you have 14 days to cancel if you haven't yet accessed the full content catalogue, though once substantial use begins, refund eligibility changes. Stopee recommends reviewing these protections carefully before you cancel, as they directly affect whether you recover your money.

Subscription pricing and available plans

New Faith Network offers tiered subscription options to suit different listening habits and household sizes. Before you cancel, understanding what you're paying for helps ensure you've maximised your subscription value.

Pro tip: If you're on an annual plan and cancel partway through, check Stopee's refund eligibility guide-you may recover a pro-rata amount depending on how much of the year remains.

Promotional pricing and trial periods

New Faith Network frequently offers introductory rates or free trial periods to new subscribers. These promotional offers revert to full standard pricing after the promotional period ends-automatically, with no warning email. Mark your calendar with the date your trial or introductory rate expires. If you don't want to continue at full price, cancel before that date to avoid unexpected charges. Stopee has helped thousands of consumers avoid surprise billing by tracking these dates carefully.

Should you cancel new faith network?

Before you commit to cancelling, it's worth asking whether the service still meets your needs or whether a different plan might suit you better. This section helps you decide.

Reasons to keep your subscription

If you regularly stream Christian music, worship content, or faith-based podcasts, New Faith Network offers a specialised catalogue you won't find on mainstream services. The audio quality on premium tiers rivals competitors, and the curation focuses specifically on your interests. Family plans provide multiple user profiles at reasonable value if several household members share the subscription. The annual plan offers significant savings if you're confident you'll use it year-round.

Reasons to cancel

You might cancel if you've shifted to other streaming services, found the catalogue limited, or want to reduce monthly subscriptions. Financial pressure-job loss, budget cuts, or unexpected expenses-is a completely legitimate reason to cancel. Some users find they don't listen enough to justify the cost, or prefer free options like YouTube or Spotify's ad-supported tier. If you've downgraded your faith engagement or no longer need faith-focused content, there's no reason to keep paying.

When to cancel versus switch plans

Consider downgrading instead of cancelling if you occasionally enjoy the content. Switching from a Premium Plan (£12.99-£14.99/month) to the Individual Plan (£7.99-£9.99/month) saves money whilst keeping the service. Family plan users can drop to Individual plans if only one person now listens. Stopping a monthly recurring plan and switching to a cheaper annual plan is also an option if you want to retain the service at lower cost. Contact New Faith Network support to explore plan changes before you cancel.

How to cancel your new faith network subscription

Cancelling New Faith Network is straightforward and can be completed via your online account, mobile app, or post within 5-10 minutes. The company provides multiple cancellation methods to suit your preference and circumstances.

Cancelling via the new faith network website

This is the fastest and most reliable cancellation method. You'll receive instant confirmation, and your cancellation takes effect immediately.

1. Visit the New Faith Network website and log in to your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset instructions.
2. Navigate to your Account Settings or Subscription Management section (usually found in a profile menu or sidebar).
   • Look for tabs labelled "Subscription," "Billing," "Account," or "Manage Subscription."
3. Find the option labelled "Cancel Subscription," "Pause Subscription," or "Manage Membership."
   • Read the cancellation summary carefully-it will confirm your billing date and any refund eligibility.
4. Click "Cancel" or "Confirm Cancellation."
   • The site may ask your reason for cancellation-this is optional, but your feedback helps the service improve.
5. Confirm your cancellation by clicking the final "Yes, cancel my subscription" button.
   • Do not close the page until you see a green confirmation message.
6. Check your email inbox for a cancellation confirmation email within 5 minutes.
   • Warning: If no email arrives within 10 minutes, return to Account Settings to verify the cancellation was processed. You can also contact Stopee if the cancellation seems to have failed.

Cancelling via the new faith network mobile app

If you primarily use the app, you can cancel directly without opening a web browser. The process mirrors the website method but may have slightly different menu names.

1. Open the New Faith Network app on your mobile device and log in with your credentials.
2. Tap the profile icon or menu button (usually three horizontal lines or a user avatar in the top corner or bottom navigation).
3. Select "Account," "Settings," or "Subscription Management."
   • The exact label varies by app version and device type (iOS or Android).
4. Look for "Manage Subscription" or "Billing & Subscription."
   • Tap it to view your active subscription details.
5. Tap "Cancel Subscription" or a similar cancellation option.
   • The app will display your next billing date and any refund eligibility message.
6. Follow the on-screen prompts to confirm your cancellation.
   • The app may ask for confirmation and your reason for leaving.
7. Look for a green confirmation message.
   • Check your email for a confirmation email within 10 minutes; if it doesn't arrive, return to the app and verify the status.

Pro tip: If the cancellation option doesn't appear in the app, it may be disabled for app-based subscriptions on certain platforms (iOS vs Android). In that case, cancel via the website instead, or contact support.

Cancelling by post

If you prefer not to use digital methods or you're having technical difficulties, you can cancel by sending a written request via post. This takes longer but creates a paper trail of your cancellation request.

1. Write a clear, brief letter on plain paper or company letterhead.
   • Include your full name, email address, and the email address or username associated with your New Faith Network account.
   • State your intention to cancel clearly: "I wish to cancel my New Faith Network subscription effective immediately."
   • Include your current subscription tier (Individual, Family, Premium, etc.).
   • Request written confirmation of cancellation within 7 days.
2. Post your letter to the New Faith Network registered office address:
   • New Faith Network, 20-22 Wenlock Road, London, N1 7GU, United Kingdom.
3. Use Royal Mail Special Delivery or Signed For service to prove delivery.
   • Keep your proof of postage receipt for records; you'll need it if a dispute arises.
4. Allow 5-10 working days for your cancellation to be processed.
   • You should receive written confirmation via email or post.
5. If no confirmation arrives after 10 days, follow up with a second letter or phone New Faith Network support with your proof of postage details.

Warning: Postal cancellation can be slow and may incur postage costs. Use this method only if you cannot access your online account or app, or if you need documented proof of your cancellation request.

Timeline and what happens after cancellation

Knowing what to expect after you cancel helps you plan your listening habits and avoid unwanted charges. Cancellation timing affects your access and refund eligibility.

Immediate cancellation versus end-of-billing-cycle cancellation

When you click "Cancel," New Faith Network typically offers two options: immediate cancellation or cancellation at the end of your billing cycle. Immediate cancellation stops your access right away and may trigger a refund if you're within the 14-day trial period or have not substantially used the service. End-of-billing-cycle cancellation allows you to keep access until your next billing date, after which your subscription terminates. Choose immediate if you want to stop paying today; choose end-of-cycle if you want to listen until your next payment date.

Access after cancellation

After you cancel, your access to the New Faith Network catalogue depends on which cancellation timing you selected. If you chose immediate cancellation, your access stops within minutes-you will no longer be able to stream, download, or access your playlists. If you chose end-of-cycle cancellation, you retain full access until 11:59 PM on your billing date, then lose access automatically at midnight. Download any offline content or playlists you wish to keep before the final deadline.

Checking your cancellation status

Log back into your New Faith Network account 24 hours after cancellation to verify it was processed. Your Account Settings should show "No active subscription" or "Cancelled." If it still displays an active subscription, your cancellation may not have gone through-contact support immediately. Stopee recommends taking a screenshot of your cancellation status for your records.

Refunds and your money back

Your refund eligibility depends on when you cancel and how much of the service you've used. UK consumer law protects your right to a refund in specific circumstances.

When you qualify for a refund

You are entitled to a refund if you cancel within 14 days of your subscription start date and you have not substantially accessed the content. "Substantially accessed" is defined by the Consumer Contracts Regulations 2013 as more than a limited trial use. If you've only streamed a few songs or listened to one or two playlists, you likely qualify. If you've used the service heavily for 10 days of a 14-day window, you may not. Annual plans are treated the same way: cancel within 14 days of purchase for a refund if you haven't substantially used it. After 14 days, refunds are not automatic unless New Faith Network is at fault (service failure, technical error, or breach of contract).

How to request a refund

If you believe you qualify for a refund, contact New Faith Network support directly through the website contact form or by sending an email to their support address. State your cancellation date, subscription start date, and reason for the refund request. Include your account email and payment method used (this helps them verify). Provide specific details: "I cancelled on [date], within 14 days of subscribing on [date], and have only streamed approximately [X] hours of content." Allow 5-10 working days for a response. Most refunds are processed within 14-30 days of approval.

Refunds after 14 days

Once your 14-day cancellation window closes, you are no longer entitled to an automatic refund simply for cancelling. However, you may still recover money if New Faith Network has breached its contract with you-for example, if the service was unavailable for extended periods, audio quality dropped significantly below advertised standards, or the company failed to deliver promised features. In these cases, contact support with evidence of the breach and request compensation. If New Faith Network refuses, you can escalate to the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service for guidance on next steps.

Pro tip: Stopee recommends requesting your refund within 14 days of cancellation, even if you're slightly past the initial window. Companies occasionally honour refund requests based on goodwill or technical issues you experienced. It costs nothing to ask.

Your consumer rights under UK law

Understanding your statutory rights empowers you to cancel confidently and challenge unfair practices. The Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are your legal foundation.

Your 14-day cancellation right

UK law grants you an unconditional right to cancel any distance contract (online or by post) within 14 days of purchase, for any reason and without penalty. New Faith Network must inform you of this right clearly in its terms and conditions. The 14-day period starts from the date you purchase the subscription, not from the first use. You exercise this right by contacting the company and stating your intention to cancel-you don't need to explain why. If you exercise this right within 14 days and have not substantially used the service, the company must refund you in full, including your subscription fee. Your refund must be processed within 14 days of your cancellation request.

Quality standards and the right to a fit-for-purpose service

New Faith Network must deliver a service that matches its description and is fit for purpose. If the streaming quality is below standard, the catalogue is misrepresented, the app crashes frequently, or you cannot access features promised in your subscription tier, the company is in breach of contract. You have the right to request a refund or compensation for this breach, even outside the 14-day window. Document any faults with screenshots, video evidence, or written descriptions of when and how the service failed. Stopee has helped consumers pursue claims for poor service quality that resulted in partial refunds or compensation.

Unfair contract terms and hidden charges

New Faith Network's terms and conditions must be transparent and fair. Any clause that attempts to override your statutory consumer rights, impose unreasonable penalty fees for cancellation, or hide charges is unenforceable under the Unfair Contract Terms Act 1977. If you find such a clause, you can ignore it legally and still cancel without paying the penalty. If the company tries to enforce an unfair clause, report it to Citizens Advice Consumer Service or the Advertising Standards Authority.

Escalation: when to contact regulatory bodies

If New Faith Network refuses to process your cancellation, denies your refund unlawfully, or behaves unfairly, escalate your complaint. First, write to the company's customer service with a formal complaint letter and a final deadline (14 days) for resolution. If they don't respond satisfactorily, contact Citizens Advice Consumer Service (citizensadvice.org.uk), which offers free guidance and can file complaints on your behalf. For payment-related disputes (unauthorised charges), contact your bank or credit card provider, which can reverse the transaction under chargeback rules. Stopee recommends keeping all correspondence-emails, screenshots, confirmation numbers-to support any escalation.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward, but small oversights can cause refund delays, continued billing, or lost access to content you wanted to keep. Here are the traps that catch most people.

Not verifying your cancellation

The biggest mistake is assuming your cancellation went through without checking. After clicking "Cancel," wait 24 hours, then log back in and confirm your subscription shows as inactive. Check your email for a cancellation confirmation. Many users skip this step and are shocked to see a charge on next month's bill. You cannot dispute a charge after the fact if you didn't verify the cancellation in real time. Take a screenshot of your cancellation confirmation-it's your proof if a dispute arises later.

Cancelling too close to your billing date

If your next billing date is tomorrow and you cancel today, the charge will likely still go through-you're too late to stop it in the billing cycle. Cancel at least 48-72 hours before your billing date to ensure the system processes your cancellation before charging you. If you miss this window, you'll need to request a refund for the unwanted charge afterward. Stopee recommends setting a phone reminder 3 days before your billing date if you're unsure about keeping the subscription.

Confusing app uninstallation with cancellation

Deleting the New Faith Network app does not cancel your subscription. Your account remains active, and charges continue every month. You must log into the app or website and formally cancel through Account Settings. Many users discover this mistake when their bank statement shows charges six months after they deleted the app. Always cancel through the official method, never assume deletion equals cancellation.

Ignoring promotional period expiry

If you signed up during a free trial or discounted introductory offer, that period ends automatically, and your subscription converts to full price. Mark the trial end date in your calendar. If full price is too high, cancel before the trial expires-that's when you still have the 14-day refund window. Cancelling after the trial period begins means you've already "substantially used" the service, so a refund is unlikely. Stopee has helped consumers avoid hundreds of pounds in unexpected charges by planning around trial end dates.

Not documenting the reason for cancellation

When New Faith Network asks your cancellation reason, you're not obligated to answer, but it's worth noting. If you cancel due to a service fault (app crashes, poor quality, promised features missing), state that clearly. This information is important if you later file a complaint or request compensation-you've created a record of the issue on your cancellation form. Conversely, if you cancel for personal reasons, you need not explain; your reason for cancelling is your own business.

After your new faith network subscription ends

Cancelling is just the start. What comes next matters for your wallet, your listening experience, and your digital life.

Alternatives to new faith network

If you're cancelling because you want a broader music library, consider Spotify, Apple Music, or Amazon Music, all of which include Christian and faith-based content within their general catalogues. If you prefer faith-focused curation, platforms like Pray.com or faith-specific YouTube channels offer free or low-cost alternatives. Some churches or worship communities offer free or donation-based streaming of their own content. Evaluate what you miss most about New Faith Network (curation, audio quality, content exclusivity, community) and choose an alternative that addresses that need.

Protecting your account and payment method

After cancellation, your New Faith Network account still exists, linked to your email and payment method. Ensure your account is deleted if you don't plan to return. Log in, navigate to Account Settings, and look for a "Delete Account" or "Close Account" option. This removes your personal data and payment details from their system. If you don't delete your account, it remains recoverable if you want to resubscribe later-but keep in mind your payment details are stored. If you're concerned about data security, request confirmation that your payment details have been deleted.

Monitoring your bank statement

For 30 days after cancellation, check your bank statement and credit card bill carefully. Ensure no further charges from New Faith Network appear. If an unexpected charge does appear, contact your bank immediately and request a chargeback or reversal. Provide your cancellation confirmation as evidence that you cancelled the service. Your bank can reverse unauthorised or duplicate charges within 120 days, so act quickly. Stopee recommends setting a reminder to review your statement one month after cancellation.

Unsubscribing from promotional emails

After cancellation, New Faith Network may continue sending promotional emails inviting you to resubscribe, especially with discounted offers. You can unsubscribe from these by clicking the "Unsubscribe" link at the bottom of their emails. If emails continue after you unsubscribe, mark them as spam or contact support directly to remove your email from their marketing list. This is optional but helps reduce clutter if you're unlikely to return to the service.

Checklist: before and after cancellation

Use this checklist to ensure you've completed every step correctly and haven't missed anything important. Stopee has helped thousands of consumers use this checklist to cancel smoothly without unexpected charges or access issues.

Key takeaways and next steps

Cancelling New Faith Network is simple, legal, and fast. You have clear rights under UK consumer law, multiple cancellation methods to choose from, and potential refund options if you act within 14 days. Whether you're switching services, cutting costs, or simply moving on, Stopee is here to empower you to cancel on your terms.

Start by deciding whether to cancel immediately or at the end of your billing cycle, then follow the step-by-step instructions for your chosen method (website, app, or post). Verify your cancellation within 24 hours by logging back in, and check your email for confirmation. If you're within 14 days of purchase and haven't substantially used the service, request your refund immediately. Keep your cancellation proof for at least 60 days in case a dispute arises.

Contact New Faith Network directly if you encounter any issues, or escalate to Citizens Advice Consumer Service if the company refuses to honour your cancellation or refund request. Your statutory rights under the Consumer Rights Act 2015 cannot be overridden by company terms and conditions. You are in control of your subscription and your money.

Stopee has helped thousands of consumers cancel subscriptions with confidence, recover refunds they didn't know they were entitled to, and avoid future billing traps. Whether you're cancelling today or exploring your options, you now have the knowledge and tools to act. If you have questions about your New Faith Network cancellation or need help escalating a dispute, visit Stopee.com for free, independent guidance. Your consumer rights are real, they're enforceable, and they're yours to use.

Contact address for new faith network

New Faith Network
20-22 Wenlock Road
London
N1 7GU
United Kingdom