Manage New Faith Network

How to cancel new faith network in australia and protect yourself from unexpected charges

What is new faith network and why people cancel

New Faith Network is a subscription streaming service offering Christian and family-friendly films and television series to Australian viewers. The platform operates on a freemium model: you get a 14-day free trial upfront, followed by a paid monthly or yearly membership if you choose to continue. When you sign up, the service processes a verification transaction of just A$0.04, and then charges your first full payment on day 14 of your trial period.

At Stopee, we've identified that many Australians cancel New Faith Network because of unexpected billing, confusion over which plan type they selected at signup, or because the content library simply doesn't match their expectations. The good news is that cancelling is straightforward once you know the timing and the steps involved.

The trial and billing cycle explained

Your free trial runs for 14 days from signup. During this window, you experience the service without being charged (except for the tiny verification amount). On day 14, New Faith Network automatically debits the first payment for your chosen plan-either monthly (A$9.95) or yearly (approximately A$95)-straight from your payment method. This happens regardless of whether you actively chose to continue; the service assumes continuation unless you explicitly cancel.

This is why timing is critical. If you want to avoid the first paid charge, you must cancel before day 14 of your trial ends. After that date, you've entered a paid billing cycle and any refund becomes a question of consumer law, not an automatic right.

Common reasons australians decide to cancel

Stopee research shows that customers typically cancel for three main reasons: they discover the content library doesn't suit their tastes, they are charged for a yearly plan when they expected monthly billing, or they see unexpected debits and lose trust in the service. A handful of users also report being charged after they believed they had already cancelled, which suggests confusion around confirmation or system delays.

Your consumer rights under australian law

Australian Consumer Law (ACL) protects you when you subscribe to digital services like New Faith Network, even if the company's terms try to limit your rights.

What the ACL guarantees you

Under the ACL, New Faith Network must provide the service as described, at the price advertised, and without misleading information. If the platform fails to deliver-for example, if content is unavailable, billing is applied incorrectly, or access is blocked-you have the right to a remedy. That remedy can include a refund for the portion of the service you didn't receive or couldn't use.

Crucially, the ACL also protects you against misleading pricing displays. If you were shown a monthly price but charged an annual amount, or if the billing frequency was unclear at checkout, the law can support a refund claim. The Australian Competition and Consumer Commission (ACCC) explicitly states that companies cannot contract out of these guarantees-no terms of service override your consumer rights.

When and how to invoke your rights

If New Faith Network refuses to cancel or refund you after you've identified a legitimate problem (billing error, service failure, misleading information), your next step is to lodge a complaint with the ACCC. Document everything: screenshot your billing statements, save emails, note the dates you noticed the issue, and describe what went wrong. At Stopee, we recommend keeping these records for at least 12 months.

How to cancel new faith network

Cancellation happens entirely through your online account; New Faith Network does not offer phone cancellation, so you must access your account via their website or app.

Step-by-step cancellation process

1. Log in to your New Faith Network account using your email address and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page and follow the reset email.
2. Navigate to your Account settings.
   • Look for a link or menu option labelled "Account", "My Account", or "Settings" (location varies between web and app).
3. Find your Membership or Subscription plan section.
   • This is often grouped under "Billing", "Plans", or "Subscriptions".
4. Click the "Update" or "Manage" button next to your active subscription.
   • This opens the plan management screen.
5. Select "Cancel" or "End membership" from the available options.
   • Read any retention offers (discounts or pauses) that appear-you can decline these if you want a clean cancellation.
   • Warning: Do not click "Pause membership" unless you intend to pause rather than cancel permanently.
6. Confirm your cancellation and note the confirmation message or number displayed on screen.
   • Screenshot this confirmation or save any reference number provided.
7. Check your email inbox (and spam folder) for a confirmation email from New Faith Network within a few minutes.
   • Pro tip: If you don't receive a confirmation email within 15 minutes, log back into your account to verify the cancellation was processed.

Cancellation timing and what happens next

Your cancellation takes effect immediately once confirmed. However, the timing determines whether you receive a refund or partial credit. If you cancel during your 14-day free trial, you are never charged and there is nothing to refund-your account simply closes. If you cancel after the trial ends (after day 14), you've already been charged for the current billing cycle. At Stopee, we advise checking your account settings one week after cancellation to confirm the access has been removed and no further charges are pending.

Pricing and billing structure

Understanding New Faith Network's pricing helps you decide whether to cancel and what to expect if a billing dispute arises.

The verification charge of A$0.04 is a temporary authorization on your payment method used to validate your card details-it is returned to your account within a few business days and does not count toward your subscription cost. Be aware that some users report confusion between monthly and yearly plans at checkout, so verify which option you selected before your day-14 charge hits.

Refunds and what you can expect

Refund outcomes depend on when you cancel and whether a legitimate dispute applies.

Cancellations during your free trial

If you cancel any time within the 14-day free trial, you incur no charges and receive no refund (because nothing was charged). Your account closes immediately and your payment method is safe.

Cancellations after your paid plan starts

Once your paid subscription begins (after day 14), you've been charged for the full billing cycle. New Faith Network's standard terms do not offer refunds for change-of-mind cancellations. However, Stopee reminds you that consumer law can override this policy if you have a valid claim-for example, if you were misled about the billing frequency, if the service failed to load content, or if you were charged without clear consent.

Pro tip: If you spot a billing error or suspect you were charged unfairly, contact New Faith Network's support team through their help portal at help.newfaithnetwork.com and clearly state the reason for your refund request. Keep copies of all correspondence. If they refuse, escalate to the ACCC with your documentation.

Common mistakes when cancelling new faith network

It's frustrating to think you've cancelled only to be charged again, or to discover your cancellation didn't go through because of a simple oversight. Here are the traps to avoid.

Confusing pause with cancel

New Faith Network offers a "pause membership" option alongside "cancel". If you tap pause instead of cancel, your account remains active and charges will resume after the pause period ends. Always select "Cancel" or "End membership" if you want to stop payments permanently. Before you click, Stopee recommends re-reading the button labels to make sure you're choosing the right action.

Forgetting to confirm in a follow-up email

Some services ask you to click a confirmation link in an email to finalize a cancellation. While New Faith Network typically confirms cancellation immediately in your account, always check your email (including spam) for any confirmation message or additional steps required. If an email asks you to do anything else, follow those instructions.

Assuming you cancelled when you only started the process

Pressing "Update" or navigating to your subscription settings is not the same as confirming cancellation. You must see a clear "Cancelled" status in your account or receive a confirmation email. Log back in within 24 hours to verify the cancellation stuck and your account no longer shows an active subscription.

Missing the day-14 deadline and being charged

If you delay cancellation past day 14 of your trial, you will be charged. Mark day 14 on your calendar, set a phone reminder, or check your account on day 13 to be safe. Once charged, you'll need to decide whether to request a refund under consumer law or accept the charge and cancel for future billing cycles.

What happens after you cancel

Cancellation is not the end of the story-a few important things happen in the days that follow, and you should monitor them.

Access and account closure

After you confirm cancellation, your access to New Faith Network's content stops either immediately or at the end of your current billing cycle (depending on the company's policy). Log in a few hours later to verify you no longer see the "Watch now" buttons or content. If access is still available, don't assume your cancellation failed; the system may take a few hours to process. At Stopee, we suggest checking again the next morning.

Upcoming charges and payment method security

Your payment method remains on file with New Faith Network even after cancellation, unless you explicitly remove it. If you cancelled and want to ensure no future charges can occur, log back into your account and delete or update your stored payment details. This adds a safety layer in case the cancellation reverses or a system error causes a re-billing.

Monitoring your bank statement

Watch your bank or credit card statement for 10 to 14 days after cancellation. You should see no new charges from New Faith Network. If a charge appears after you cancelled, take a screenshot, note the date and amount, and document the date you cancelled. This becomes evidence if you need to lodge a dispute with your bank or escalate to the ACCC.

Reviews and customer experience patterns

Public feedback on consumer review platforms reveals consistent themes worth knowing before you decide to cancel or handle a dispute.

What customers report most frequently

The most common complaint across independent review sites is unexpected charges appearing on bank statements, often for a yearly plan when the customer believed they selected monthly billing. Several reviewers also report that after cancelling, they continued to see charges for one or more additional cycles, suggesting either a cancellation processing delay or a system error. A smaller group mentions difficulty reaching customer support or slow responses to refund requests.

Positive feedback notes that the platform's content catalogue suits Christian and family audiences well and that the app interface is intuitive. However, this doesn't outweigh the billing and cancellation concerns raised by dissatisfied users.

What this tells you about your cancellation

These patterns underscore the importance of verifying your plan type before day 14 and monitoring your statements after cancellation. Stopee recommends taking an extra screenshot of your account settings (showing your plan type) at signup, so you have proof of what you selected if a dispute arises. If you do see a charge after cancellation, you have evidence that supports a refund request under consumer law.

Keeping or cancelling-a quick comparison

Before you lock in a cancellation, ask yourself whether the service is worth a second chance or whether a pause might suit you better.

Key takeaways and your action checklist

Cancelling New Faith Network is straightforward, but a few critical actions protect you from future charges and support any refund claim.

Before you cancel

• Check what day your trial ends or your next charge date is.
• Log in and verify whether you selected monthly or yearly billing.
• Screenshot your account settings and billing details as proof of what you chose.
• Check your bank statement to confirm the A$0.04 verification charge is the only pre-cancellation debit.

During cancellation

• Click "Cancel" or "End membership", not "Pause".
• Take a screenshot of the final cancellation confirmation page.
• Note any reference or confirmation number shown on screen.

After cancellation

• Check your email (including spam) for a confirmation message within 15 minutes.
• Log back in the next day to confirm your account shows "Cancelled" status.
• Monitor your bank statement for 14 days to ensure no further charges appear.
• If a charge does appear, gather all screenshots and emails, then contact New Faith Network support and, if refused, the ACCC.

Contact and next steps

New Faith Network's support team operates through their help portal at help.newfaithnetwork.com. Visit that site to submit a support ticket if your cancellation doesn't process or if you have questions about a charge. Include as much detail as possible: your account email, the charge date, the amount, and a description of the issue.

If New Faith Network doesn't resolve your concern within 14 days, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates breaches of Australian Consumer Law and can pressure companies to refund or remedy unfair billing practices. Stopee has helped thousands of consumers cancel subscriptions and pursue refunds by arming them with knowledge and clear next steps. Your cancellation is within your control, and if billing went wrong, the law is on your side. Take action confidently and keep your records safe.