Manage Hoichoi

How to cancel Hoichoi in malaysia and stop the next charge

What Hoichoi is and why malaysians cancel

Hoichoi is a Bengali-language streaming service with recurring monthly, quarterly, and annual billing. You subscribe for access to Bengali films, series, originals, and web shows, and your payment renews automatically unless you cancel before your next billing date. The service works through the Hoichoi website, iOS app, and Google Play - and each platform requires cancellation in a different place. That's why many Malaysians feel confused when they try to stop their subscription.

Most cancellations happen because viewers finish the content they wanted, discover the catalogue isn't refreshed as often as they'd hoped, or simply want to cut monthly costs. Stopee understands that streaming services pile up fast, and your budget needs protecting. The good news: cancelling Hoichoi is free, and you keep access until your current billing cycle ends - but you must act before the renewal date to avoid the next charge.

Hoichoi subscription plans and what you're paying

Hoichoi offers three billing options in Malaysian ringgit. Your choice affects only the price per month and upfront cost - all plans give identical features: full catalogue access, offline downloads, and multi-device streaming. Here's what the current pricing looks like:

If you subscribed on an annual plan and want to leave after two months, you won't recover the unused ten months. Hoichoi does not offer pro-rata refunds for early cancellation, so timing matters. Stopee always recommends starting with a monthly plan if you're unsure about long-term commitment.

Where Hoichoi is available in malaysia

You can access Hoichoi through three channels: the website at hoichoi.tv, the iOS app (App Store Malaysia), and the Google Play app for Android. Your subscription method determines where you cancel - web, Apple, or Google. If you signed up through the website and later paid via Apple or Google, those are treated as separate subscriptions, and you may need to cancel both.

Customer support is email-only: [email protected]. There's no phone number, no live chat, and no Malaysian office. That means if your renewal date is days away and your cancellation email gets delayed, you risk being charged again. Stopee emphasizes checking your renewal date before you contact support.

Your rights as a Hoichoi customer in malaysia

Malaysian consumer law protects your right to cancel recurring subscriptions and dispute charges. Here's what you need to know.

Consumer protection act 1999 and automatic renewal

The Consumer Protection Act 1999 requires companies to obtain your clear, informed consent before charging you for recurring services. It also gives you the right to cancel without penalty before each renewal date. Hoichoi must inform you of the cancellation method in plain language - typically in the Terms of Service and your account settings - and you must be able to cancel as easily as you subscribed.

If Hoichoi charges you after you cancelled, or if they make cancellation deliberately difficult, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs. Keep your cancellation confirmation email and bank statements as proof. Stopee recommends taking screenshots of your account after cancellation to document the action you took.

Disputing unauthorized charges

If you cancelled but still see a Hoichoi charge on your bank statement, contact your bank first. Most Malaysian banks (Maybank, CIMB, Public Bank, etc.) allow you to dispute charges within 90 days. Your bank can reverse the payment while the dispute is investigated. At the same time, email [email protected] with proof of cancellation and ask for a refund. Document everything in writing.

Stopee's experience shows that most companies refund disputed charges within 5-10 working days once the bank investigates. Don't assume silence means denial - follow up after one week if you hear nothing.

Hoichoi cancellation methods by subscription type

Your cancellation route depends on where you subscribed. Identify your subscription channel first, then follow the exact steps for that method.

Cancel a web subscription through Hoichoi directly

If you signed up directly on hoichoi.tv and paid by card or other method, you cancel through your account settings. This is the simplest route and usually takes 2-3 minutes.

1. Visit hoichoi.tv and log in with your email and password.
   • If you've forgotten your password, click 'Forgot Password' and follow the reset link in your email.
2. Navigate to your account settings or profile menu (usually top right corner).
   • Look for "Subscription," "My Subscription," "Billing," or "Account" options.
3. Find your active subscription and locate the "Cancel Subscription" or "Manage Subscription" button.
   • The button may be labeled "Cancel," "Unsubscribe," or "End Subscription."
4. Read the cancellation notice. Hoichoi will confirm your current access ends on your renewal date.
   • Example: "Your access ends 15 February 2025. You will not be charged again."
5. Click the final confirmation button to complete cancellation.
   • Do not reload the page immediately - wait 3-5 seconds for the system to process.
6. Take a screenshot of the confirmation message.
   • Save it with today's date in the filename, e.g., "Hoichoi_Cancel_20250115.png"
7. Check your email for a cancellation confirmation message from Hoichoi.
   • This confirms the cancellation timestamp and your final access date. File it safely.

Pro tip: Log back in 24 hours later to verify your subscription still shows as "cancelled" or "inactive." Some systems glitch and reactivate subscriptions if you don't confirm.

Cancel an apple (iOS) subscription

If you subscribed through the iOS app or Apple's in-app payment system, you cancel in the Apple App Store, not in Hoichoi. This is crucial - cancelling in Hoichoi's website won't stop an Apple subscription.

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Hoichoi app.
2. Tap your Apple ID at the top of the screen.
   • If you're not signed in, tap "Sign In" first and use Face ID, Touch ID, or your Apple ID password.
3. Tap "Subscriptions."
   • This shows all active subscriptions tied to your Apple ID.
4. Find Hoichoi in the list and tap it.
   • If you don't see Hoichoi here, your subscription may be through the website or Google Play, not Apple.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • The wording varies slightly by iOS version.
6. Confirm the cancellation by tapping the final button.
   • Apple will show your final access date, e.g., "Your subscription ends 28 February 2025."
7. Take a screenshot showing "Subscription Cancelled" or the final access date.
   • This is your proof. Email [email protected] with the screenshot if you're charged again.

Warning: If you delete the Hoichoi app after cancelling, your subscription is still cancelled - deleting the app doesn't reactivate it. But don't assume it's cancelled just because you deleted the app. Always confirm through Apple Settings.

Cancel a google play (Android) subscription

Android subscriptions live in Google Play, not in Hoichoi's app. You cancel there to stop future charges.

1. On your Android phone or tablet, open the Google Play Store app.
   • Do not open Hoichoi.
2. Tap your profile icon in the top right corner.
   • It looks like a circle with your initial or profile photo.
3. Tap "Payments and subscriptions."
   • You may also see "Manage subscriptions" or "Account settings" - look for subscription management.
4. Tap "Subscriptions."
   • This displays all active Google Play subscriptions.
5. Find Hoichoi and tap it.
   • If you don't see it, your subscription is not through Google Play.
6. Tap "Cancel Subscription."
   • Google will ask if you want to continue or confirm cancellation.
7. Select your cancellation reason (optional) and confirm.
   • Your final access date will display on screen.
8. Screenshot the confirmation and save it.
   • File it with today's date for your records.

Pro tip: Google Play sends a cancellation email confirmation to your Gmail account. Check spam if it doesn't arrive in your inbox within 2 hours. Stopee recommends having this email as backup proof.

What happens after you cancel Hoichoi

Once you press cancel, your subscription status changes, but your access doesn't disappear immediately. Understanding the timeline prevents panic and confusion.

Your access timeline post-cancellation

You retain full access to Hoichoi until the end of your current billing period. If you cancel mid-cycle, you still watch until renewal day. Here's a realistic example:

• You subscribed 15 January on a monthly plan.
• You cancel on 25 January.
• You keep full access until 15 February (your original renewal date).
• On 16 February, you lose access; no new charge appears.

This is why timing matters. If your renewal is 3 February and you cancel on 1 February, you only get 2 more days of access. Stopee recommends marking your renewal date in your phone calendar a week beforehand so you don't miss the cancellation window.

What to do with offline downloads

If you downloaded episodes or films via Hoichoi for offline viewing, those files remain on your phone temporarily but become unplayable after your access ends. The app's DRM (digital rights management) locks downloaded content to active subscriptions. Download and watch offline content before your final access date if you want to keep using it. After your subscription ends, delete the Hoichoi app if you want, or leave it installed - it simply won't play anything.

Refund policy and when you might recover charges

Hoichoi does not offer refunds for partial months or unused time on annual plans. Once you've paid, that money is gone unless you dispute the charge or cancel before renewal. Here's when you have grounds for a refund:

Eligible refund scenarios

You can request a refund if Hoichoi charged you after you cancelled, or if you were charged multiple times for the same month. Email [email protected] with your bank statement showing the duplicate charge and your cancellation confirmation. Stopee has seen companies refund accidental duplicate charges within 5-7 working days.

You also have grounds if the service was unavailable for a significant period (e.g., the app crashed for a week and you couldn't watch anything). Technical failures affecting access across the platform may qualify for a partial refund, though this is company discretion and not guaranteed.

Annual subscribers who change their mind have no contractual right to a refund in Malaysia unless the service terms explicitly allow it. Check your confirmation email - some promotions include a trial period, but Hoichoi's standard annual plans do not.

How to request a refund

1. Gather evidence: your bank statement, order confirmation email, and screenshots of the issue.
   • Make sure the bank statement clearly shows the charge date and amount in MYR.
2. Email [email protected] with the subject line "Refund request: [Your email address] - [Date charged]."
   • Example: "Refund request: [email protected] - 15 January 2025"
3. Explain concisely why you're requesting a refund (duplicate charge, cancelled but charged anyway, service outage, etc.).
   • Keep it to 3-4 sentences. Clarity wins.
4. Attach screenshots and bank statements as image files (JPG, PNG) or PDF.
   • Do not paste images into the email body - use attachments.
5. Wait 5-7 working days for a response.
   • If no reply after 7 days, follow up with a second email referencing your original message date.
6. If Hoichoi refuses, escalate to your bank (for card chargebacks) or the Ministry of Domestic Trade and Consumer Affairs.
   • Keep all correspondence in writing.

Pro tip: Send your refund email on a weekday (Monday-Thursday) before noon Malaysia time. Support teams reply faster to mid-week requests. Stopee always advises keeping email correspondence - you may need it for a chargeback claim.

Common mistakes that trap malaysians into extra charges

Cancellation frustration usually comes from overlooking one hidden step. Here are the traps that catch most people.

Mixing up where you subscribed

The number one mistake is cancelling in the wrong place. You subscribed via Apple but cancelled on the website, or vice versa. Result: the original subscription keeps renewing, and you're charged without realizing it. Before cancelling, log into the Hoichoi website and check your payment method. If it says "Managed by Apple" or "Managed by Google," you must cancel there, not on the website. Stopee recommends taking a screenshot of your account showing the payment method so you don't second-guess yourself.

Assuming deletion means cancellation

Deleting the Hoichoi app does not cancel your subscription. Neither does logging out. Many Malaysians think removing the app = cancellation, then get shocked by a surprise charge 30 days later. Always cancel through settings before deleting anything.

Missing the renewal date window

You have until 11:59 PM on the day before your renewal date to cancel and avoid the next charge. If your renewal is 15 February and you cancel on 16 February, you're charged for another month. Set a phone reminder 3 days before renewal so you don't forget. Stopee suggests labeling it "Cancel Hoichoi by [date]" rather than just "Renewal date" - that keeps the action front and center.

Not saving cancellation proof

You got the confirmation screen and closed it. Three weeks later, you're charged and Hoichoi says your account was never cancelled. Without screenshots or email confirmation, you have no proof you tried. Save every confirmation - email, screenshot, timestamp. If you're charged and claim you cancelled, Hoichoi's support will ask for dated proof. Store these files in a dedicated folder on your phone or computer labeled "Subscriptions."

Before you cancel: is Hoichoi worth keeping

Sometimes cancellation isn't the only option. Consider whether staying, pausing, or switching makes more sense for your situation.

Reasons to keep Hoichoi

If you watch at least one Bengali film or series per month, Hoichoi's annual plan costs about RM17 per month - less than a cinema ticket. The offline download feature is useful on Malaysian commutes. If you're a Bengali cinema enthusiast with specific content preferences (dramas, comedies, crime thrillers), the exclusive library is hard to replace on other platforms.

Reasons to cancel and alternatives

If you've finished your watch list or find the catalogue doesn't update frequently enough, cancellation makes sense. Malaysian alternatives for Asian drama content include WeTV, iQIYI, and Tonton Extra (free). Netflix and Amazon Prime Video both have growing Bengali content sections too. If cost is the issue, pause rather than cancel - some companies allow subscription pauses for 1-3 months. Check if Hoichoi offers this by emailing [email protected].

If you're cancelling because of charges you dispute, Stopee is here to help you navigate the process and understand your rights.

Final checklist before you complete cancellation

Use this list to confirm you've covered everything before you hit cancel for the final time.

• Identify where you subscribed: website, Apple, or Google Play.
• Log in and find your renewal date (e.g., 15 February 2025).
• Confirm today's date is before the renewal date.
• Follow the cancellation steps for your subscription platform.
• Take a screenshot of the cancellation confirmation.
• Save the confirmation email if one arrives within 2 hours.
• Watch offline downloads before your final access date (if applicable).
• Log back in 24 hours later to verify "Cancelled" or "Inactive" status.
• Check your bank statement 3-5 days after renewal date to confirm no charge appears.
• If charged after cancellation, gather screenshots and bank statement; email [email protected] within 7 days.

How stopee supports your cancellation journey

Cancelling a subscription should be straightforward, but companies often bury the cancel button or make the process unclear. That's why Stopee exists: to walk you through every step, explain your rights, and help you avoid hidden charges. Stopee has helped thousands of consumers cancel recurring subscriptions across Malaysia, recover unauthorized charges, and take control of their digital spending.

Whether you're cancelling Hoichoi, Netflix, streaming services, or any recurring billing, Stopee provides free guides, checklists, and escalation pathways if a company refuses your cancellation or charges you wrongly. Visit Stopee at stopee.com to explore cancellation guides for other services, read consumer rights articles, or report companies that make cancellation difficult. Stopee also tracks which services respect Malaysian consumer law - and which ones don't.

Your money, your choices, your rights. Stopee keeps it that way.

Hoichoi cancellation contact details and address

Hoichoi does not maintain a physical office address in Malaysia. The company is registered in Kolkata, India. For all Malaysian enquiries, use email only:

Email: [email protected]

Response time: 5-10 working days (typically)

What to include in your email: Your email address, subscription type (website/Apple/Google), renewal date, and nature of your enquiry (cancellation, refund, or billing issue).

For complaints about unauthorized charges or difficult cancellation processes, you can lodge a formal complaint with:

Ministry of Domestic Trade and Consumer Affairs
Tel: 1-800-880-667 (toll-free)
Website: www.kpdnkk.gov.my
Or visit your nearest Domestic Trade and Consumer Affairs office branch across Malaysia.

Keep your case documentation (cancellation emails, bank statements, screenshots) organized and dated. Stopee recommends storing everything in one folder on your phone or computer for quick reference if you need to escalate. Your proof is your power when disputing charges with your bank or filing a formal complaint. Stopee stands with you in making cancellation simple and fair.