Manage Hoichoi

How to cancel hoichoi and avoid surprise charges in the philippines

What hoichoi is and why you might cancel

Hoichoi is a subscription streaming platform focused on Bengali films, web series, and original content. You pay a monthly or annual fee to access their library, and your subscription renews automatically at the end of each billing cycle unless you cancel beforehand. For Philippine users, that means charges appear on your App Store account, Google Play wallet, or credit card on your renewal date-every time, until you stop it.

Many Filipinos subscribe to Hoichoi for specific shows or seasonal content, then forget to cancel. Others find the cancellation process unclear, especially when they subscribed through an app rather than the website. The result is unexpected charges appearing months later. Understanding how to cancel properly-and when-is the fastest way to stop this cycle.

Hoichoi's pricing in the philippines

Hoichoi offers two main payment tiers for Philippine users. Here's what you'll encounter:

These prices apply to subscriptions purchased through the Philippine App Store. If you subscribed through the web or another method, you may see different rates. Always check your Account Settings to confirm your exact plan and renewal date.

When you should cancel hoichoi

Cancel if you've finished the shows you wanted to watch, you're not using the service regularly, or the monthly cost no longer fits your budget. Cancel immediately if you've been charged multiple times by accident, or if you signed up for a free trial and don't want it to convert to a paid plan.

Don't wait until your renewal date is approaching. Cancel as soon as you decide-Hoichoi will let you keep watching until your current billing period ends, and then your access stops. You get the full value of what you paid.

Your cancellation options explained

Where you subscribed matters

Your cancellation method depends entirely on where you made the payment. If you subscribed through the Hoichoi website directly, you cancel on their website. If you paid via Apple App Store, you cancel inside your Apple account. If you used Google Play, you cancel in Google Play. This is critical: cancelling in the wrong place often fails silently, leaving your subscription active.

Open your email and find your Hoichoi confirmation or receipt. It will tell you exactly where the charge comes from-look for "App Store," "Google Play," or "Hoichoi direct" in the payment description.

Direct hoichoi subscriptions (web-based)

If you subscribed directly on hoichoi.tv, you must cancel through the same website. This is the most straightforward route when it works properly.

Apple app store subscriptions

If you subscribed on an iPhone, iPad, or Mac using the Hoichoi app, Apple handles your billing and you must cancel through Apple's system.

Google play subscriptions

If you subscribed on an Android phone using the Hoichoi app through Google Play, Google manages your payment and you must cancel through Google Play.

How to cancel your hoichoi subscription step by step

Cancel a direct hoichoi web subscription

Follow these steps if you subscribed directly on hoichoi.tv using your email and payment card:

1. Go to hoichoi.tv and log in with your email and password
   • If you've forgotten your password, tap "Forgot password" and reset it using the link sent to your email
2. Tap or click your profile icon (usually top right corner)
   • On mobile, this is often a menu icon (three horizontal lines)
3. Select "Account Settings" or "My Account"
4. Look for "Subscription" or "Billing" and tap it
5. Find your active subscription and tap "Cancel Subscription" or "Manage Subscription"
6. Follow the on-screen prompts to confirm cancellation
   • You may see a retention offer-Hoichoi might offer a discount to keep you. Ignore it if you want to leave
7. Look for a confirmation screen that says "Your subscription has been cancelled" or "Cancellation confirmed"
   • Do not close the page until you see this message
8. Check your email for a cancellation confirmation from support@hoichoi.tv
   • This email should arrive within minutes. Keep it for your records

Pro tip: If the "Cancel Subscription" button doesn't appear, or if the page shows "No active subscription," your account may have already been cancelled-but verify this by checking the confirmation email. If you see no button and no email arrives within 10 minutes, contact support@hoichoi.tv with a screenshot of your Account Settings page.

Cancel your hoichoi subscription on apple app store

If you subscribed through Apple (iPhone, iPad, or Mac), you must cancel inside your Apple account settings, not in the Hoichoi app:

1. Open the App Store app on your iPhone or iPad
   • On Mac, open the App Store from Applications > Utilities
2. Tap or click your profile picture or initials in the top right corner
3. Tap "Account" (or "View Account" on Mac)
4. Tap "Subscriptions"
   • You'll see a list of all your active app subscriptions
5. Find "Hoichoi" in the list and tap it
6. Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your plan type)
7. Confirm your cancellation by tapping the final "Confirm" button
   • Apple will ask why you're cancelling-this is optional to answer
8. You'll see a confirmation screen saying your subscription will end on [date]
   • This is your last day of access. After this date, you cannot watch Hoichoi
9. Check your Apple email account for a cancellation receipt from Apple (not Hoichoi)
   • Save this as proof of cancellation

Warning: Deleting the Hoichoi app from your phone does NOT cancel your subscription. You must use the App Store Subscriptions settings as shown above. Many users make this mistake and get charged again.

Cancel your hoichoi subscription on google play

If you subscribed through Google Play on an Android device, follow these steps to cancel:

1. Open the Google Play app on your Android phone or tablet
2. Tap your profile picture in the top right corner
3. Tap "Manage your Google Account"
4. Swipe to the "Payments and subscriptions" tab
   • This tab is at the top of your Google Account page
5. Tap "Subscriptions"
6. Find and tap "Hoichoi"
7. Tap "Cancel subscription"
8. Follow the prompts and confirm your cancellation
   • Google will ask if you want to keep the subscription-do not tap "Keep"
9. You'll see "Subscription cancelled" with an end date
   • This is when your access stops
10. Check your Gmail for a cancellation confirmation email from Google
    • The email will come from a Google Payments address

Pro tip: If you can't find Google Play Subscriptions in your Google Account settings, open the Google Play app, scroll down to "Apps and games," tap "Manage apps & device," then "Manage" and search for Hoichoi-you can cancel from there too.

What happens after you cancel hoichoi

Your access and refunds after cancellation

Once you cancel, you keep full access to Hoichoi until your current billing period ends. If you cancelled on day 5 of a 30-day month, you watch until day 30 for free-you've already paid. Your account then locks on day 31.

Hoichoi does not offer refunds for unused time within a billing period. If you paid ₱459 for a month and cancelled on day 10, you cannot get a refund for the remaining 20 days. This is standard for streaming services and is outlined in their Terms of Service. However, the Consumer Act of the Philippines (Republic Act No. 7394) requires that cancellation be made easy and that billing stops immediately upon cancellation-both of which Hoichoi must follow.

If you were charged after your cancellation date, or if you see a charge you didn't authorise, you have the right to dispute it with your bank, GCash, Maya, or card issuer. Request a chargeback within 60 days and provide your cancellation email as evidence.

Stopping future charges

After cancellation is confirmed, Hoichoi should not charge you again. However, if a charge appears on your next billing date, contact support@hoichoi.tv immediately with your cancellation confirmation email. Include your full name, account email, and the date of the unwanted charge.

Hoichoi's support address for formal complaints is Acropolis, Rajdanga Main Road, Kolkata 700107, India. Use this address for escalated disputes if email support does not resolve the issue within 14 days.

Your consumer rights under philippine law

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Hoichoi. Key protections include:

• The right to cancel easily and without penalty (cancellation must be as simple as purchase)
• The right to clear information about auto-renewal dates and prices before you're charged
• The right to dispute unauthorised or duplicate charges
• The right to file a complaint with the Department of Trade and Industry (DTI) if Hoichoi refuses to refund or cancels your service unfairly

If Hoichoi continues to charge you after you've cancelled, or if their cancellation process is deliberately hidden or confusing, you can escalate to the DTI Consumer Hotline at 1-386-1000 or file a complaint online at dti.gov.ph.

Common cancellation mistakes and how to avoid them

Mistakes that trap you in repeat charges

It's frustrating when you think you've cancelled but charges keep appearing. Most of these problems are avoidable with one careful step.

• Cancelling in the wrong place: Deleting the Hoichoi app, or logging out of your account, is not the same as cancelling your subscription. You must follow the steps in the correct section above for your payment method (web, App Store, or Google Play).
• Not waiting for confirmation: Many users tap "Cancel" and close the page before they see the final confirmation screen. Wait for the on-screen message that says your subscription has been cancelled, then check your email within 10 minutes.
• Ignoring your cancellation email: Keep the email from Hoichoi or Apple or Google that confirms your cancellation. If you're charged again, this email is your proof that you cancelled on [date].
• Cancelling too late in the billing cycle: If your renewal date is tomorrow and you cancel today, you'll still be charged tomorrow. You'll get access through the end of your paid period, but the charge will go through. Cancel as early as possible if you want to avoid any charges.
• Assuming your subscription is gone: After cancellation, your account doesn't disappear. You can log back in anytime. The subscription is gone, but your account history remains.

What to do if hoichoi keeps charging you

Dispute steps if charges continue after cancellation

If you see a Hoichoi charge after you received a cancellation confirmation email, act within 60 days:

1. Gather your evidence: the cancellation confirmation email, screenshots of your Account Settings before cancellation, and the unwanted charge receipt or credit card statement
2. Email support@hoichoi.tv with the subject "Billing dispute - unauthorized charge after cancellation"
   • Include your full name, account email, cancellation date, the charge amount, and the date of the unwanted charge
   • Attach or reference your cancellation confirmation email
   • Give Hoichoi 7 days to respond
3. If Hoichoi does not refund you within 7 days, contact your payment provider (Apple, Google, your bank, or GCash):
   • Ask for a chargeback or reversal of the unauthorized charge
   • Provide your cancellation email as proof that you cancelled
   • Most providers will investigate within 10-14 days
4. If the payment provider refuses to help, file a complaint with the Department of Trade and Industry:
   • Visit dti.gov.ph or call 1-386-1000
   • File a complaint against Hoichoi for unfair billing practices
   • Attach your cancellation email and payment receipts

Pro tip: Document everything. Screenshot your cancellation confirmation screen and save every email. This takes 30 seconds now and saves you hours of proof-gathering later.

Hoichoi pricing and your cancellation checklist

Quick reference: what you're paying and when to cancel

Your cancellation checklist

Before you cancel, work through this checklist to ensure the process works:

1. Open your Hoichoi account and note your next billing date
2. Find your payment receipt email to confirm where you subscribed (web, App Store, or Google Play)
3. Take a screenshot of your active subscription and renewal date
4. Go to the correct cancellation method for your payment source (see sections above)
5. Complete all cancellation steps and wait for the on-screen confirmation
6. Check your email within 10 minutes for a cancellation confirmation
7. Save the cancellation email to a folder or take a screenshot of it
8. Check your account 1 day after your billing date to ensure you were not charged
9. If a charge appears after your billing date, contact support immediately with your cancellation email as proof

This takes about 5 minutes and protects you from weeks of follow-up disputes later.

Customer reviews and real cancellation experiences

What philippine users say about cancelling hoichoi

Users in the Philippines who've cancelled Hoichoi report mixed experiences. Many successfully cancelled via the App Store or Google Play with no issues. Others found the web-based cancellation option unclear or encountered delayed support replies from support@hoichoi.tv. The most common frustration is surprise charges occurring after users thought they'd cancelled-usually because they cancelled in the wrong place or didn't receive a confirmation email.

One consistent theme: users who took screenshots before cancelling and kept their confirmation emails resolved disputes much faster. Those without documentation waited weeks for refunds or chargebacks.

Overall, Hoichoi's service rates 4.5 out of 5 stars for content quality, but cancellation experience is notably lower due to confusion about where to cancel and delayed support responses. Stopee has reviewed hundreds of cancellation experiences across Filipino streaming services, and Stopee's data shows that unclear cancellation processes frustrate users more than pricing itself.

When to keep hoichoi versus when to cancel

Should you cancel or keep your subscription?

Contact information for cancellation and complaints

How to reach hoichoi if cancellation fails

If you've followed the steps above and Hoichoi still charges you, or if you cannot find a cancellation button, use these contact methods:

• Email for billing questions and cancellation issues: support@hoichoi.tv (expect replies within 3-7 days)
• Formal complaints or escalation address: Acropolis, Rajdanga Main Road, Kolkata 700107, India (use this for registered grievances under consumer law)
• If Hoichoi refuses to refund or help: Department of Trade and Industry, Philippines. Call 1-386-1000 or visit dti.gov.ph to file a consumer complaint

Pro tip: When you email support@hoichoi.tv, include your account email, the specific date you cancelled, and your cancellation confirmation number (if you have one). This speeds up their response.

Why stopee exists and how we help

Subscription cancellation should be simple, but companies often make it deliberately confusing to keep you locked in. Stopee was built to change that. We've helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover refunds, and understand their cancellation rights under consumer law. Whether it's Hoichoi, streaming services, app subscriptions, or memberships, Stopee gives you clear, step-by-step guidance tailored to your situation.

If you're stuck cancelling anything else, visit Stopee (stopee.com) to find guides for hundreds of services. Stopee also tracks which companies make cancellation hardest-so you know what to expect before you subscribe. Our mission is simple: make cancellation as easy as purchase.

Stopee has helped thousands of Filipino users take control of their subscriptions, stop surprise charges, and recover refunds they didn't know they could claim. Your time and money matter, and you deserve to cancel with confidence. Use this guide, keep your confirmation email, and don't let Hoichoi charge you twice.