Manage Artgrid

How to cancel artgrid in nigeria and protect your subscription rights

What artgrid is and why nigerians are signing up

Artgrid is a subscription-based platform delivering professionally graded video footage in HD, 4K, 8K and RAW/LOG formats for creators, filmmakers and content producers. If you produce videos, edit documentaries or build digital content for your audience, Artgrid offers unlimited downloads across its tier system without per-clip licensing fees.

The service lets you download clips directly through the Artgrid website or via mobile apps available on the Apple App Store and Google Play. Every subscription is tied to your account, meaning your downloads and licensing rights live with that single login across all your devices.

Here at Stopee, we help thousands of Nigerian consumers understand exactly what they're paying for and how to exit these services when they no longer need them. Understanding Artgrid's cancellation process upfront protects you from unexpected charges and gives you peace of mind.

Why nigerians choose artgrid

Content creators across Nigeria use Artgrid because it removes the hassle of searching multiple stock footage libraries. Instead of paying per-clip, you pay one annual subscription and download as much as you need. That's a massive relief if you're producing regular video content for brands, YouTube channels or social media.

How billing works in nigeria

Artgrid prices all subscriptions in USD (US dollars), not Nigerian Naira. This means when you pay from Nigeria, your bank or card issuer will convert the USD amount to NGN at their current exchange rate, and you may face conversion fees on top. It's important to factor these additional costs into your budget before committing to an annual plan.

Artgrid pricing and plans in nigeria

Below are the three Artgrid tiers, their features and what you'll actually pay when billing happens each year.

Annual subscription plans and costs

Watch out for hidden conversion costs

When you pay from Nigeria, you don't pay in Naira. Your bank converts USD to NGN at the time of transaction, and you'll be charged conversion fees on top of the base price. A $239.90 Junior plan might cost you ₦180,000 to ₦190,000 or more, depending on your bank's exchange rate and fees. Always check what your final charge will be before you confirm payment.

Your consumer rights under nigerian law

As a Nigerian consumer, you have legal protections that apply even to international services like Artgrid. Understanding these rights makes it easier to cancel without pressure and to push back if the company refuses a legitimate refund.

Federal competition and consumer protection act (FCCPA)

Nigeria's Federal Competition and Consumer Protection Act protects you from unfair contract terms, hidden charges and misleading information. If Artgrid doesn't clearly disclose renewal dates, cancellation steps or refund conditions upfront, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).

Under FCCPA, you have the right to cancel a service within a reasonable period without penalty, and any automatic renewal must be clearly disclosed before you pay. If Artgrid charges you for a renewal without making the renewal date obvious to you, that's a violation.

When to escalate to the FCCPC

If Artgrid refuses to cancel your account or denies a refund that should be granted under their own policy, you can file a complaint with the FCCPC. Stopee recommends keeping all emails, payment receipts and screenshots of the cancellation request. These documents become your proof if you need to escalate legally.

The FCCPC takes subscription and digital service complaints seriously, and filing a formal complaint often pushes international companies to honour their commitments faster than a single email.

How to cancel artgrid in nigeria step by step

Cancellation steps depend on where you bought your subscription: through Artgrid's website directly, or via the Apple App Store or Google Play. Each route has its own cancellation method, and Stopee breaks down each one so you don't miss any steps.

Cancelling if you subscribed via the apple app store

If you bought your Artgrid subscription through the Apple App Store (on iPhone or iPad), you must cancel through Apple's subscription settings, then notify Artgrid to complete the process on their end.

1. On your iPhone or iPad, open the Settings app and tap your name at the top.
2. Tap Subscriptions, then locate and select Artgrid from the list.
3. Tap Cancel Subscription and confirm the cancellation when prompted.
4. Take a screenshot of the cancellation confirmation from Apple.
5. Email Artgrid support at the address below with the subject "Cancel subscription" and include your Apple ID, Artgrid account name, email address and the cancellation screenshot from Apple.
6. Wait for Artgrid's confirmation email that your account has been processed for cancellation.

Pro tip: Apple processes the cancellation instantly, but Artgrid may take 1 to 3 business days to update their database. Don't panic if you see the subscription listed in your Apple account for another day or two after you cancel through the App Store.

Warning: If you cancel only in the Apple App Store and don't email Artgrid support, your account may not be fully deactivated, and you might lose access to your downloaded content unexpectedly. Always complete both steps.

Cancelling if you subscribed via google play

Android users who bought Artgrid through Google Play follow a similar two-step process: cancel in Google Play, then notify Artgrid support.

1. Open the Google Play Store app on your Android device and tap your profile icon in the top right.
2. Tap Payments and Subscriptions, then tap Subscriptions.
3. Find and tap Artgrid from the list of active subscriptions.
4. Tap Cancel Subscription and confirm when prompted.
5. Take a screenshot of the Google Play cancellation confirmation.
6. Email Artgrid support with your subscription details, Google Play email address, Artgrid account name and the cancellation screenshot.
7. Wait for Artgrid's confirmation that your account has been cancelled on their end.

Pro tip: Google Play cancellations are immediate, but like Apple, Artgrid's backend update may take a few days. You'll keep access to your existing downloads until your current billing period ends.

Cancelling if you subscribed via the artgrid website

If you bought your subscription directly from Artgrid's website using a credit or debit card, there is no self-service cancel button in your account dashboard. You must request cancellation through email or their support form.

1. Collect your account name, registered email address and the date you subscribed (or the date of your last renewal).
2. Go to Artgrid's Help Center form or email support directly (contact details below).
3. In the subject line, write "Cancel my subscription".
4. In the message, include: your account name, email address, subscription plan (Junior, Creator or Pro) and the reason you're cancelling (optional, but helpful).
5. Send the request and save the confirmation email you receive.
6. Expect a response within 1 to 3 business days confirming the cancellation.

Warning: Website cancellations are manual, meaning they depend on a support agent processing your request. If you don't receive a confirmation email within 5 business days, send a follow-up email or file a complaint with Stopee so you can escalate with evidence of your cancellation attempt.

What happens after you cancel artgrid

The moment you cancel, your subscription stops renewing, but your access doesn't disappear immediately. Here's exactly what to expect in the days and weeks after you hit the cancel button.

How long you keep access

After cancellation, you retain full access to Artgrid and your downloads until the end of your current billing period. If your annual subscription renews on 15 March and you cancel on 1 March, you can keep downloading until 14 March at midnight. After that date, your account is locked and you cannot download new content.

Any clips or assets you downloaded before cancellation remain on your device and belong to you under the licence you purchased. Artgrid cannot revoke downloads you already completed.

Your account and licensing records

Your Artgrid account stays active in the system even after cancellation, but it transitions to a "free" or "inactive" status. You can still log in to view your download history, but you cannot download new clips or renew your subscription through the same account without contacting support.

Keep your account login details and any invoices or confirmation emails safe. If you need proof of purchase or licensing records later (for tax, contractual or copyright purposes), Artgrid's support team can provide these if you request them via email within 7 years of the purchase date.

Can you get a refund from artgrid

Artgrid offers refunds under specific conditions, and understanding these limits protects you if you cancel shortly after paying.

Artgrid's 14-day refund window

Artgrid refunds your payment in full if you request it within 14 days of your initial subscription purchase or auto-renewal charge, provided you have not downloaded any clips or assets from your account in that period. This is a strict rule: one download disqualifies you from a refund, even if you downloaded only one clip.

The 14-day window also applies after auto-renewal. If your subscription automatically renews on 1 March and you request a refund by 14 March without downloading anything new since the renewal date, Artgrid must refund that charge.

How to request a refund

1. Prepare your account name, registered email address and the exact payment date of the charge you want refunded.
2. Email Artgrid support with the subject "Refund request".
3. In your message, state: the payment date, the amount charged (in USD), your plan name and a clear statement that you have not downloaded any assets since payment.
4. If Artgrid replies asking for proof, screenshot your account's download history showing no new downloads since the payment date.
5. Send the screenshot and wait for Artgrid's decision, typically within 5 to 7 business days.
6. Once approved, the refund processes to your original card within 5 to 10 business days depending on your bank.

Pro tip: If your bank applied conversion fees when you paid, Artgrid refunds the subscription cost in USD, not the full amount you paid in Naira including fees. Ask your bank to refund the conversion fees separately; some banks do this if you request it within 30 days.

Warning: If you downloaded even one clip or asset after payment, Artgrid will deny your refund regardless of how quickly you cancel. Do not download anything if you think you might ask for your money back.

Common mistakes nigerians make when cancelling artgrid

Cancelling a digital subscription feels straightforward until something goes wrong. Stopee has tracked the most common errors, and they're all preventable if you know what to watch for.

Mistake 1: cancelling only in the app store, not with artgrid support

This is the biggest trap. You cancel in the Apple App Store or Google Play and assume the job is done. But Artgrid's billing system doesn't automatically sync with Apple or Google, so the cancellation notification sometimes gets lost. You keep getting charged for months without realising your account is still active.

Always send a follow-up email to Artgrid support with proof of your app store cancellation. Stopee recommends waiting 48 hours after the app store cancellation, then emailing Artgrid with a screenshot. This paper trail protects you if a charge appears later.

Mistake 2: not keeping cancellation confirmations

You cancel, feel relieved and delete the confirmation email. Three months later, a mysterious charge appears on your card statement. Without the email timestamp proving when you cancelled, it's your word against theirs.

Screenshot every cancellation confirmation email and save it to a folder on your computer or phone. If a disputed charge arises, you have hard evidence to show your bank or file a complaint with Stopee.

Mistake 3: assuming the current billing period ends immediately

Many Nigerians think cancellation means instant access loss. It doesn't. You paid for a full year (or renewal period), and cancellation only stops future charges. You keep access until that paid period expires. If you're surprised to still see Artgrid content after cancellation, that's normal and expected.

Mistake 4: not checking the renewal date before cancelling

If your renewal date is in 3 days and you cancel now, you'll lose access in 3 days instead of in a year. Always log into your Artgrid account, note the renewal date displayed in your account settings or billing page, and factor that into your decision. If you need access for another project due in 4 weeks, wait to cancel until after that project ships.

Checklist: before you cancel artgrid

Run through this checklist before you hit cancel. It takes 2 minutes and saves you from most common headaches.

• Write down your Artgrid account email address and account name.
• Log into your account and find the subscription renewal date and current plan name.
• Check if you have any ongoing projects that need Artgrid downloads in the next few weeks.
• Collect and download all licence certificates or invoices you might need for tax or copyright records.
• If you paid via app store or Google Play, open that app and verify the subscription is listed there.
• If you paid via the Artgrid website, note the exact payment date and amount in USD.
• If you want a refund, confirm you haven't downloaded any assets in the last 14 days.
• Write a cancellation email draft and save it to a notes app so you're ready to send it.
• Know Artgrid's support email address (provided below) and save it to your contacts.

Timeline: what to expect after cancellation

Here's a day-by-day guide to what normally happens once you start the cancellation process in Nigeria.

Days 1 to 2

If you cancelled via the Apple App Store or Google Play, the app store processes the cancellation instantly and sends you a confirmation. If you cancelled via the Artgrid website, support has received your email but has not yet replied.

Days 3 to 5

Artgrid support emails you a confirmation that your account is marked for cancellation. Your access continues normally through your current billing period. No charge should appear on your card during this window if cancellation succeeded.

Days 6 to 14

You remain fully active. Downloads work normally. Your account dashboard may still show a renewal date, but that date will not trigger a charge if cancellation was processed correctly.

On your renewal date

If cancellation was successful, no charge appears on your card. If a charge does appear, Stopee recommends disputing it immediately with your bank as an unauthorized charge, since you have email proof of cancellation.

After renewal date

Your access to Artgrid ends at midnight on the renewal date. You cannot download new clips. Any clips you downloaded before this date remain yours under your existing licence.

How stopee helps you stay protected

Cancelling Artgrid is straightforward once you know the process, but international subscriptions create friction. Bank conversions, support delays and unclear cancellation policies leave room for mistakes. Stopee helps thousands of Nigerian consumers navigate exactly these situations.

If Artgrid refuses to cancel or denies a refund you're entitled to, Stopee connects you with the tools and guidance to escalate to the FCCPC, dispute charges with your bank or pursue a formal complaint. We maintain templates, timelines and escalation strategies so you don't have to figure it out alone.

Visit Stopee.com today to explore your options and see how we've helped other consumers in Nigeria protect themselves against unfair subscription practices. Stopee has helped thousands of consumers cancel unwanted services and recover refunds they were owed.

Contact information and resources

Artgrid support channels

Artgrid's official support address is associated with offices in Luxembourg and Canada. For cancellation requests, email Artgrid support directly through their Help Center form on the Artgrid website, or send your cancellation request to their general support mailbox.

Keep in mind that Artgrid is a UK-registered company with operations across multiple countries, so response times may vary. Allow 1 to 5 business days for replies during Nigerian business hours.

Escalation and consumer protection in nigeria

If Artgrid does not respond to your cancellation request within 7 business days, or if they refuse a cancellation or refund you're entitled to, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). Include all emails, payment receipts and screenshots of your cancellation attempt. The FCCPC investigates digital service violations and holds international companies accountable under the Federal Competition and Consumer Protection Act.

Stopee also maintains a complaint tracking system where you can document your experience. Having your case on record with Stopee strengthens your position if you need to dispute charges with your bank later.

Your bank and chargeback protection

If Artgrid continues to charge you after you've cancelled and escalated, contact your bank immediately. Most Nigerian banks allow chargebacks or "unauthorised transaction" disputes for charges made after you've requested cancellation. Provide your bank with copies of your cancellation email, the confirmation you received and the unauthorised charges on your statement. Your bank will typically refund you within 10 to 20 business days if you have clear proof of cancellation.