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Cancel ChowNow: The Right Way
How to cancel ChowNow in nigeria: your complete guide to restaurant ordering refunds and account closure
What ChowNow is and why nigerians use it
ChowNow is a restaurant technology platform that powers online ordering, branded mobile apps, and order management tools for food businesses across Nigeria and beyond. If you operate a restaurant or food service in Nigeria, you may use ChowNow to accept direct orders from customers without relying on third-party delivery aggregators. If you're a diner, you've likely ordered through a restaurant-branded ChowNow app or website.
The platform operates on subscription plans tailored to restaurants of different sizes, from small independent eateries to multi-location operations. However, many restaurant partners in Nigeria discover that ChowNow's pricing structure, feature set, or customer support doesn't align with their business goals, which is why cancellation becomes necessary.
Who cancels ChowNow and why
Restaurant owners and managers cancel ChowNow when they find better alternatives, experience service disruptions, disagree with pricing increases, or decide to consolidate their ordering technology. Diners cancel when they no longer wish to receive app notifications or when they've permanently deleted the app from their devices.
At Stopee, we've helped thousands of consumers understand their cancellation rights and navigate the process without losing money or encountering unexpected charges. This guide equips you with the same insider knowledge.
The two cancellation pathways
Your cancellation process depends entirely on who you are. Restaurant partners follow a formal business cancellation process requiring documentation and consultation. Diners using the app or ordering through restaurant websites follow a simpler method tied to their account settings or app marketplace.
Understanding your consumer rights under nigerian law
As a consumer or business owner in Nigeria, you're protected by the Federal Competition and Consumer Protection Act (FCCPA) 2019, which gives you the right to cancel services, receive refunds for defective goods, and expect transparent pricing.
Your rights to cancel and receive refunds
The FCCPA grants you the right to cancel subscriptions without unreasonable penalties, especially if ChowNow has misrepresented features, failed to deliver services, or charged you without explicit consent. If ChowNow offers a trial period and automatically converts you to a paid plan, Nigerian consumer law typically requires them to obtain your written consent first.
If ChowNow fails to honor a cancellation request or refuses to process a refund you're entitled to, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). This is your enforcement lever if the company ignores your cancellation.
Hardware returns and defect protections
If you purchased ChowNow hardware (point-of-sale terminals, printers, or devices) that arrive damaged or fail within 14 days, Nigerian consumer law entitles you to a return and refund. ChowNow's requirement that you return all hardware within 30 days of cancellation is valid, but they must refund you upon successful return inspection.
ChowNow pricing plans and what they cost in nigeria
Pricing transparency is essential before you cancel, because understanding what you're paying helps you confirm whether refunds or prorations apply to your account.
Current ChowNow plans and approximate nigerian naira pricing
Exact naira pricing is not publicly listed on ChowNow's Nigeria-facing pages, so the table below shows approximate converted figures based on USD plans. Your actual invoice will reflect current exchange rates and any local taxes applied.
| Plan name | Approx. price (NGN/month) | Billing cycle | Core features |
|---|---|---|---|
| Premier (recommended for multi-location restaurants) | ≈ ₦95,000-₦105,000 | Monthly or annual | Branded mobile app, online ordering, marketing tools, integrations, 24/7 support |
| Pro (for growing independent restaurants) | ≈ ₦60,000-₦70,000 | Monthly or annual | Online ordering, basic reporting, email support |
| Essentials (for small single-location restaurants) | ≈ ₦30,000-₦40,000 | Monthly only | Online ordering widget, email support |
| Diner app fees (one-time or subscription) | Varies (typically ₦500-₦2,000 per order in platform fees) | Per-transaction | Access to restaurant's branded app or website ordering |
Pro tip: If you're billed annually and cancel mid-contract, ChowNow does not prorate refunds. This means you lose the full unused portion. Review your invoice now to confirm your billing cycle before proceeding with cancellation.
Should you cancel ChowNow or find an alternative
Cancellation is right for you if the platform no longer serves your business or personal needs, but it's worth evaluating whether switching is truly necessary.
Signs you should cancel ChowNow
You should seriously consider cancelling if you experience consistent system outages affecting your orders, receive poor customer support responses, find competitors offering better pricing, or discover that ChowNow's features don't match your restaurant's workflow. High monthly costs eating into already-thin restaurant margins is another red flag.
If ChowNow has raised your subscription price without warning or if you've signed a contract with unfavorable terms, those are legitimate triggers to explore exit options. Stopee recommends documenting all service failures, price increases, and support interactions before you submit your cancellation, because this evidence strengthens your position if you need to dispute charges later.
Reasons you might reconsider cancellation
Before you cancel, ask yourself: have you negotiated directly with your Restaurant Success Manager about pricing? Have you tested all of ChowNow's features your restaurant actually needs? Early termination fees or penalties can sometimes exceed the value of switching, so calculate the true cost of exit.
If your only concern is pricing, request a discount or a feature-reduced plan tier before you cancel outright. Many restaurant partners find that a simple conversation saves them money and avoids the friction of onboarding a new platform.
How to cancel ChowNow: step-by-step process for restaurant partners
If you operate a restaurant or food business using ChowNow, follow this formal cancellation process carefully to avoid service interruptions or unexpected charges.
Restaurant partner cancellation steps
- Log into your ChowNow restaurant dashboard using your admin credentials.
- Navigate to Account Settings or Administration (exact menu name varies by app version).
- Locate the Cancellation or Billing section.
- Submit the official cancellation form provided by ChowNow.
- Fill out all required fields: reason for cancellation, contact information, and billing account number.
- ChowNow uses this form to identify your account and initiate the formal cancellation workflow.
- Schedule a consultation call with your assigned Restaurant Success Manager.
- Warning: This call is mandatory; ChowNow will not process your cancellation without it.
- During the call, the manager will confirm your identity, discuss exit options, and explain the 30-day notice period.
- The manager may also offer discounts or plan adjustments to retain you, so be prepared with your decision.
- Confirm the 30-day cancellation notice period in writing after your consultation call.
- ChowNow will send you a confirmation email with your cancellation effective date.
- Your service will continue during this 30-day window unless you request immediate deactivation.
- Prepare to return all ChowNow hardware within 30 days.
- If you received point-of-sale terminals, printers, or payment devices, ChowNow will provide return instructions.
- Failure to return equipment within 30 days may result in being charged the full hardware cost to your account.
- Export all your critical business data before the service shuts down.
- Download your order history, customer lists, and menu configurations from your ChowNow dashboard.
- Once your account closes, this data may become inaccessible or require a recovery fee to retrieve.
Diner cancellation steps (app users and website customers)
If you're a customer who ordered through a restaurant's ChowNow-powered app or website and want to stop receiving notifications or remove your account, the process is simpler.
- Open the restaurant's branded ChowNow app on your phone.
- Find the Settings, Profile, or Account menu (usually at the bottom or top right).
- Locate the Delete Account, Close Account, or Unsubscribe option.
- Tap it and confirm your request.
- Most apps require a second confirmation to prevent accidental deletion.
- If the app lacks a visible delete option, contact the restaurant directly.
- Email the restaurant's owner or manager with your phone number and request account closure.
- They can escalate the request to ChowNow on your behalf.
- Uninstall the app from your device after account deletion to stop receiving push notifications.
- Some users find that uninstalling is faster than waiting for app-based account removal.
Important note: If you ordered via Apple App Store or Google Play Store, you cannot cancel a restaurant subscription directly through those platforms. The restaurant (not ChowNow, not the app store) controls whether your ordering access continues or stops.
What happens after you cancel ChowNow
Cancellation doesn't end instantly for most users; understanding the post-cancellation timeline helps you avoid surprises.
Service access during your 30-day notice period
Your restaurant ordering system remains live for the full 30 days after you submit your cancellation unless you request immediate shutdown. This grace period allows you to wind down operations, inform regular customers of the change, and migrate to a new platform without losing orders mid-transition.
If you want service to stop immediately (for example, to prevent accidental orders), contact your Restaurant Success Manager during your consultation call and request immediate deactivation. ChowNow can disable your account instantly, but you forfeit any refund of unused time.
App removal from stores
ChowNow will remove your branded restaurant app from the Apple App Store and Google Play Store within approximately 2 to 3 weeks after your cancellation takes effect. Existing customers who have already downloaded the app can still see it on their devices but will receive an error message when they try to place an order.
Billing and renewal holds
Stopee strongly recommends confirming that ChowNow has placed a hold on all future billing after your cancellation is processed. Check your account settings and your payment method's transaction history to ensure no renewal charges post to your account on your next billing date.
Will you receive a refund from ChowNow
Refunds are the most contentious part of cancellation; knowing your exact entitlements prevents costly misunderstandings.
ChowNow's standard no-refund policy
ChowNow's stated policy is that service fees and subscription charges are non-refundable once billed. If you cancel on day 15 of a 30-day billing cycle, you lose the remaining 15 days of prepaid service. If you cancel mid-year on an annual plan, you forfeit the entire unused year.
This means prorated refunds (refunds for the unused portion of your subscription) are not offered by ChowNow as standard practice. Your service continues until the end of your current billing period, and you pay for the full period regardless of when you cancel within it.
Exceptions: hardware returns and defective merchandise
ChowNow does offer refunds in narrow circumstances. If you received hardware that is Dead On Arrival (DOA) or defective, you may return it unopened within 14 calendar days after receiving a Return Merchandise Authorization (RMA) number. ChowNow will inspect the hardware and issue a refund if the defect is confirmed.
All hardware must be physically returned to ChowNow's US address (see the final section) within 30 days of your account cancellation. If hardware is not returned within this window, ChowNow reserves the right to charge you the full hardware cost. Pack your return securely, obtain tracking confirmation, and keep proof of shipment until the refund posts to your account.
Order-level refunds for diners
If you placed a food order through ChowNow and want a refund for that specific order (not your account subscription), you have 7 days to request it. Your refund claim must not be deemed fraudulent or duplicate, and marketplace fee rules apply. Partial refunds (refunding only the food cost but not delivery fees) may be denied if ChowNow's terms reserve the right to retain service fees.
Contact the restaurant directly first; many resolve diner disputes before involving ChowNow's payment processing team. If the restaurant refuses, escalate to ChowNow's customer service with proof of the order and your reason for the refund request.
Common mistakes people make when cancelling ChowNow
Cancellation can be emotionally frustrating, especially if you're unhappy with ChowNow's service or feel trapped by a contract. These mistakes are easier to avoid if you see them coming.
Mistake 1: skipping the mandatory consultation call
Some restaurant partners assume that submitting the cancellation form online is sufficient and skip the Restaurant Success Manager call. ChowNow will not process your cancellation without this call. Weeks pass, your account remains active, and you continue to be billed. Set the call as a firm calendar appointment and attend it even if you're frustrated.
Mistake 2: not exporting your data before deactivation
Once your ChowNow account closes, your order history, customer contact list, and performance reports may become inaccessible. You'll need this data to analyze what worked, prove revenue claims to tax authorities, or restore customer relationships with a new platform. Download everything during the 30-day notice period, not after deactivation.
Mistake 3: failing to return hardware within the 30-day window
ChowNow's 30-day hardware return deadline is firm. If you delay returning a point-of-sale terminal or payment device, ChowNow will invoice you for the full hardware cost, often ₦15,000 to ₦50,000 depending on equipment. Ship it immediately upon receiving return instructions, and do not wait until day 29.
Mistake 4: assuming all charges will stop immediately
Your subscription continues for the full 30-day notice period, and you'll be billed for the entire period even if you request early shutdown. If you expected refunds for early termination, you'll be disappointed. Calculate the total cost of exit upfront and budget for it.
Mistake 5: not documenting service failures before cancelling
If you later need to dispute charges or pursue a refund through your bank or the FCCPC, having records of outages, poor support, or broken promises strengthens your case. Take screenshots of service errors, save all support emails, and note dates and times of failures.
Checklist: your cancellation action plan
Use this checklist to ensure you don't overlook any steps or deadlines.
| Action | Timeline | Status |
|---|---|---|
| Review your ChowNow invoice and confirm your billing cycle | Before cancellation | ☐ Done |
| Document any service failures, outages, or poor support interactions | Before cancellation | ☐ Done |
| Submit the official ChowNow cancellation form from your account dashboard | Day 1 | ☐ Done |
| Schedule and complete your Restaurant Success Manager consultation call | Within 3-5 days | ☐ Done |
| Download all order history, customer data, and business reports | Days 1-15 of 30-day period | ☐ Done |
| Obtain RMA number for hardware returns and ship equipment | Within 10 days of cancellation | ☐ Done |
| Confirm with your bank or payment processor that renewal charges are blocked | Day 25 of 30-day period | ☐ Done |
| Verify account closure email from ChowNow after 30 days | Day 30+ | ☐ Done |
Comparing ChowNow to similar restaurant ordering platforms in nigeria
Before you cancel permanently, you might consider whether another platform better suits your needs. This comparison helps you make an informed choice.
| Platform | Pricing (approx. NGN/month) | Setup complexity | Customer support quality | Best for |
|---|---|---|---|---|
| ChowNow | ₦30,000-₦105,000 | Moderate | 24/7 email and phone | Multi-location restaurants wanting branded apps |
| Local aggregators (Jumia Food, Uber Eats) | Commission-based (10-25%) | Low | Responsive | Restaurants wanting high visibility and customer reach |
| WhatsApp ordering / social media | ₦0-₦5,000 | Very low | Self-managed | Small neighbourhood restaurants with loyal customer base |
| Custom POS systems (local developers) | ₦50,000-₦200,000 (one-time + annual maintenance) | High | Variable | High-volume restaurants needing fully custom workflows |
Pro tip: If you're cancelling ChowNow because of cost, weigh whether a commission-based aggregator (which only charges when you make sales) might be cheaper than ChowNow's fixed monthly subscription. For small restaurants with irregular orders, the math often favors commission-based models.
How stopee helps you cancel ChowNow confidently
Navigating cancellation policies and consumer rights can feel overwhelming, especially when company customer service is slow or unhelpful. Stopee has helped thousands of consumers cancel subscriptions and recover refunds they thought were lost.
At Stopee (stopee.com), we track cancellation requirements for services like ChowNow, flag consumer protection laws you can use as leverage, and provide step-by-step guidance tailored to your location and situation. If ChowNow refuses to honour your cancellation or withholds a refund you're entitled to under Nigerian law, Stopee resources empower you to escalate to the FCCPC with documented evidence and clear talking points.
Our goal is to shift the power back to you. You are not locked into ChowNow forever, and you should never feel trapped by confusing cancellation policies or aggressive retention tactics. Stopee's guides and tools ensure you understand your rights, follow the correct cancellation process, and walk away cleanly.
Contact information for returns and further disputes
If you need to return hardware or escalate an unresolved cancellation dispute, use the following contact methods.
ChowNow's primary contact address (US-based)
Although ChowNow does not list a dedicated Nigeria office address, you may send return authorization requests, formal cancellation appeals, and hardware returns to their US headquarters. ChowNow will respond, though processing times may be longer than domestic support.
Mailing address: ChowNow (corporate office), United States. Request the specific RMA department address when you contact their customer support line, as internal departments have separate mailroom instructions.
Email support: Contact your assigned Restaurant Success Manager first. If unresolved, escalate to ChowNow's general support address listed in your account dashboard or original onboarding emails.
Nigerian regulatory escalation (if ChowNow refuses)
Federal Competition and Consumer Protection Commission (FCCPC): If ChowNow refuses to process your cancellation, honour a refund you're entitled to, or respond to your formal complaints within 14 days, file a complaint with the FCCPC. You can lodge complaints online at fccpc.gov.ng or visit their Lagos office. Include documentation of all communications, your cancellation request, and the relief you're seeking (refund, account closure, etc.).
The FCCPC has authority to compel ChowNow to comply with Nigerian consumer law and, if warranted, fine them for unfair practices. Your complaint is free and carries legal weight in Nigeria.
Your bank's dispute resolution
If ChowNow charges your account after you've cancelled, contact your bank or payment processor immediately. Most Nigerian banks (GTBank, AccessBank, FirstBank, etc.) offer a dispute resolution process for unauthorized charges. File a formal complaint within 30 days of the charge, provide your cancellation documentation, and your bank will investigate and recover funds if warranted.
Stopee has helped thousands of consumers cancel services confidently and recover money they thought was gone. Whether you're a restaurant owner ready to move on from ChowNow or a diner tired of order notifications, this guide gives you the knowledge and confidence to cancel without regret or financial loss. Your decision to leave is valid, and your consumer rights in Nigeria protect you every step of the way.