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Cancel Facedance: The Right Way
How to cancel facedance in nigeria: step-by-step guide and your refund rights
What facedance is and why you might want to cancel
Facedance is an AI-powered mobile app that transforms your static photos and selfies into animated short clips using intelligent visual effects. The app is developed by Codeway Studios and distributed through the Apple App Store and Google Play Store, making it accessible to millions of Nigerians who enjoy creating fun, animated content.
The service operates on a freemium model with a free trial period, after which you'll face automatic charges if you don't cancel. Many users in Nigeria sign up for the free trial, enjoy the premium animation templates and real-time preview features, but then forget to cancel before the charges kick in. If you've found yourself in this situation, or simply want to stop paying, Stopee is here to walk you through the exact cancellation process on every platform.
Key features that drive subscriptions
Facedance's premium tier unlocks access to exclusive photo animation templates, advanced real-time preview tools, and a library of professional effects. Your subscription billing is handled directly through the Apple App Store, Google Play Store, or Codeway's web-based billing portal, depending on where you purchased it. Understanding which platform holds your subscription is your first step toward cancelling without complications.
Why cancellation matters in nigeria
Recurring subscription charges can quietly drain your account balance, especially when you're managing multiple app subscriptions across devices. Many Nigerian consumers don't realize they're being charged monthly until they review their phone bill or bank statement. Stopee empowers you to take control of your subscriptions and stop unwanted charges before they accumulate.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (2018) protects you as a consumer, even when dealing with digital services like Facedance. You have the right to cancel subscriptions, receive clear billing information, and pursue refunds for charges you didn't authorize or that violate fair trading practices.
What the law says about auto-renewal
Under Nigerian consumer protection law, companies offering auto-renewing subscriptions must obtain your informed consent before charging you. They must also provide clear cancellation mechanisms and transparent refund policies. If Facedance or its developer, Codeway, fails to honor these requirements, you have grounds to escalate your complaint.
How to use your rights as leverage
If Facedance refuses to process your cancellation or denies a refund you believe you deserve, contact the Federal Competition and Consumer Protection Commission (FCCPC). Document every interaction with the developer, keep screenshots of your billing records, and reference the auto-renewal protections in Nigeria's consumer law. Stopee recommends keeping this information until your issue is fully resolved.
How to cancel facedance on iOS
If you subscribed to Facedance through your iPhone or iPad, Apple's App Store manages your subscription and billing. Cancelling through iOS is straightforward and takes fewer than five minutes.
Step-by-step cancellation on iOS
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Scroll to the top and tap your Apple ID profile name.
- This is usually your email address or full name.
- Tap Subscriptions from the menu.
- You'll see a list of all active and expired subscriptions tied to your Apple ID.
- Find Facedance in the subscriptions list and tap it.
- If Facedance doesn't appear, your subscription may have already expired.
- Tap Cancel Subscription at the bottom of the screen.
- You may see a confirmation dialog offering to extend or asking why you're leaving.
- Ignore these prompts and confirm your cancellation.
- Verify the cancellation by returning to your Subscriptions list.
- Facedance should show a "Cancellation pending" or similar status until the current billing period ends.
Timing and access after iOS cancellation
Pro tip: You must cancel at least 24 hours before your free trial ends or before your next renewal date to avoid being charged. If you're on a three-day free trial and you subscribed on January 1st, cancel by January 3rd at the latest. After cancellation, you'll retain access to premium features until your current paid period expires; then your account reverts to free-tier access.
Warning: Any free trial days you haven't used are forfeited once you cancel. If you cancel on day two of a three-day trial, you lose day three even if you're not charged.
How to cancel facedance on android
Android users subscribe through Google Play, which handles billing separately from Apple. The cancellation process is equally simple and protects you with the same 24-hour grace period.
Step-by-step cancellation on android
- Open the Google Play Store app on your Android phone or tablet.
- Look for the colourful Google Play icon in your app drawer.
- Tap your Profile icon in the top-right corner, or tap the Menu button (three horizontal lines).
- Your profile icon usually shows your initials or a circular photo.
- Select Subscriptions or Manage subscriptions from the menu.
- You'll see a complete list of your active and expired Google Play subscriptions.
- Find Facedance in your subscriptions list and tap it.
- Look for the app name or developer name if Facedance appears under Codeway.
- Tap Cancel subscription or Unsubscribe.
- Google may ask why you're cancelling; this feedback is optional and doesn't delay the process.
- Confirm your cancellation in the popup dialog.
- Check your subscription list again to confirm the cancellation has taken effect.
What to expect after android cancellation
Like iOS, you must cancel before your renewal date arrives. The 24-hour advance notice window applies equally on Android. Once you cancel, your premium access continues until your current billing cycle ends, then Facedance downgrades your account to free features only. Stopee recommends taking a screenshot of the cancellation confirmation for your records.
How to cancel facedance via the web
If you purchased or manage your subscription through Codeway's official web portal, you can cancel directly online without relying on app store systems.
Cancellation through codeway's billing portal
- Visit codeway.co or the billing domain listed in your subscription receipt.
- Check your last billing email for the correct link.
- Log in with the email address and password associated with your Facedance account.
- If you've forgotten your password, use the "Forgot password" link to reset it.
- Navigate to the Billing, Account, or Subscriptions section.
- This section typically shows your active subscriptions, renewal dates, and payment methods.
- Find your Facedance subscription and click Cancel or Cancel subscription.
- Some portals require you to confirm the cancellation via email.
- Check your inbox for a cancellation confirmation email from Codeway.
- Open it and verify that the cancellation has been processed.
- Log back into the billing portal to confirm Facedance no longer appears as active.
- It should show as "Cancelled" or no longer be listed.
Benefits of web-based cancellation
Cancelling through Codeway's web portal gives you instant confirmation and a record tied directly to your account. Pro tip: Web cancellations often process immediately without the 24-hour grace period, so if you're cutting it close to your renewal date, use the web portal instead of the app stores.
Contacting facedance support if you can't cancel
If you encounter technical issues during cancellation, can't find your subscription, or believe you've been wrongfully charged, reach out directly to Codeway's developer support team.
Support contact methods
Email the developer at facedance@codeway.co with the following information: your full name, the email address tied to your Facedance account, your subscription receipt (forward the email from Apple or Google), the exact date you attempted to cancel, and screenshots showing the error or charge you're disputing. Response times vary, but Codeway typically replies within 5 to 10 business days.
You can also access in-app support through the Facedance settings menu; tap "Help," "Support," or "Contact Us" to submit a support ticket directly from your device. Keep records of all communications, timestamps, and reference numbers provided by support.
Refunds: what you can realistically expect
Facedance's public refund policy is unclear, and many users discover this only after requesting a refund. Understanding your options prevents frustration and empowers you to take action if you've been charged unfairly.
When you qualify for a refund
You may be entitled to a refund under these circumstances:
- You cancelled the trial before it converted to a paid subscription, but were still charged.
- You were charged multiple times for a single subscription period due to a technical error.
- You cancelled on time, but the app or website failed to process the cancellation.
- You were charged after requesting cancellation in writing or via email.
Nigerian consumer protection law supports refund claims in these scenarios, even if Facedance's terms suggest otherwise. Stopee encourages you to escalate to Apple, Google, or the FCCPC if the developer refuses.
How to request a refund
First, contact Facedance directly at facedance@codeway.co with proof of the unwanted charge and your cancellation request. If they refuse or don't respond within 14 days, submit a refund request through your payment method. For Apple App Store subscriptions, go to Settings > Your Name > Subscriptions > Facedance > Report a Problem. For Google Play, open the Play Store, go to your subscriptions, tap Facedance, and select "Report an issue." Provide a clear explanation and attach supporting documents like screenshots, email confirmations, or bank statements.
Pro tip: Apple and Google often approve refund requests for accidental charges or failed cancellations, even if Facedance claims no refund policy exists. Your payment processor has the power to dispute the charge on your behalf.
Escalation to regulatory authorities
If the developer and payment processor both deny your refund, contact the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria. File a formal complaint detailing the unwarranted charge, your cancellation attempt, and the responses you've received. The FCCPC investigates violations of the Federal Competition and Consumer Protection Act and can compel refunds. Stopee recommends keeping all evidence organized in a single folder for easy reference during an FCCPC investigation.
What happens to your account after cancellation
Cancelling your Facedance subscription is a transaction cancellation, not an account deletion. Understanding what remains and what's removed helps you regain control over your digital footprint.
Your access and saved content
After your current billing period ends, you lose access to premium animation templates and advanced effects. Any videos or animated clips you've already created remain saved in your account and are downloadable in free-tier quality. Your account profile, login credentials, and upload history aren't automatically deleted. If you want to completely erase your presence on Facedance, you must request account deletion separately by emailing facedance@codeway.co and explicitly asking for full data removal.
Automatic renewal stops immediately
Once you confirm cancellation on iOS, Android, or the web portal, automatic charges stop permanently. Even if you reinstall the app or log back in, you won't be re-charged unless you manually resubscribe. This is an absolute protection built into app store agreements.
Common mistakes when cancelling facedance
Many Nigerian users cancel but still face unexpected charges because they overlook a critical step or misunderstand the timing. Here's how to avoid the most costly errors.
Mistake 1: cancelling in the app instead of the platform
Simply deleting Facedance from your phone does not cancel your subscription. Your billing continues until you formally cancel through the app store or Codeway's web portal. Many people make this error and are shocked by charges weeks later. You must follow the exact steps outlined above on your specific platform.
Mistake 2: ignoring the 24-hour deadline
If your trial ends on January 5th at 2 PM, you must cancel by January 4th at 2 PM on iOS and Android. Cancelling one hour after the deadline results in a full charge. Set a phone reminder three days before your trial ends as a safety net. Stopee recommends taking a screenshot of your trial end date immediately after signing up, so you have proof if a dispute arises.
Mistake 3: not checking your subscription after cancellation
After cancelling, return to your subscription list within 24 hours to verify the status changed to "Cancelled," "Pending cancellation," or "Expires [date]." Technical glitches occasionally prevent cancellations from processing. Catching this early gives you time to contact support or your payment processor before being charged.
Mistake 4: losing your proof of cancellation
Take screenshots of every step in the cancellation process, including the final confirmation screen. Save your cancellation email from Apple, Google, or Codeway. If a charge appears after you've cancelled, these documents are your evidence in a refund dispute or FCCPC complaint. Pro tip: Email all screenshots to yourself or save them in a cloud folder with a clear date and timestamp.
Should you cancel? a quick decision table
| Reason to keep Facedance | Reason to cancel Facedance |
|---|---|
| You actively create and share animated videos weekly | You rarely open the app |
| You use premium templates for professional or commercial projects | You're only testing free features and forget you're on a trial |
| The monthly subscription cost fits your entertainment budget | The charge drains your account without your active use |
| You prefer Facedance's effects over competing apps | A competitor offers similar features at lower cost or free |
| You're enrolled in an annual plan with a discount | You're paying monthly and can switch to annual if you stay |
| You've integrated Facedance into your content calendar | You subscribed on impulse during a free trial and forgot about it |
Pricing and subscription tiers in nigeria
Facedance's pricing structure determines your refund eligibility and the urgency of cancellation. Knowing what you're paying and when helps you calculate the true cost of keeping or cancelling your subscription.
Standard facedance subscription costs
| Plan type | Duration | Approximate cost (NGN) | Trial period |
|---|---|---|---|
| Free trial | 3 days | Free | Full access to premium |
| Monthly subscription | 1 month | ₦1,200-₦2,500 | None after trial conversion |
| Annual subscription | 12 months | ₦9,000-₦18,000 | Usually includes 7-day trial at signup |
| Weekly subscription | 7 days | ₦400-₦800 | Sometimes available as an option |
| Lifetime access | Permanent | ₦8,000-₦15,000 (one-time) | Varies by promotion |
| Family or group plan | 1 month | ₦3,000-₦5,000 | Typically 7 days |
Prices fluctuate based on exchange rates and regional promotions. Always verify the exact amount in your app store before confirming a purchase. Stopee's mission is to ensure you're never blindsided by unexpected billing.
Checklist for safe, successful cancellation
Use this list to ensure you've completed every step and protected yourself against billing disputes.
- Confirm which platform holds your subscription (Apple, Google, or Codeway web).
- Note your trial end date or next renewal date from your confirmation email.
- Cancel at least 24 hours before the deadline.
- Take screenshots of every cancellation step and the final confirmation.
- Verify your subscription status changed to "Cancelled" or "Expires [date]" within 24 hours.
- Save your cancellation confirmation email from the payment processor.
- Decide whether you want to delete your account separately (requires contacting support).
- Monitor your bank statement or phone bill for any charges in the following month.
- If an unexpected charge appears, gather proof and contact the developer or your payment processor within 7 days.
- Escalate unresolved disputes to the FCCPC with all documentation.
Why users cancel and what competitors offer
Understanding why people cancel helps you decide if Facedance truly serves your needs or if a competitor is a better fit.
Top cancellation reasons in nigeria
Nigerian users typically cancel Facedance for three reasons: the subscription renews without regular app use, competing apps offer more templates at lower cost, or they prefer free alternatives that don't require trial-to-paid conversion. Many users also cancel because they didn't realize a trial would auto-renew into a paid plan.
Comparable alternatives and feature comparison
| App name | Cost (Nigeria) | Free tier | Key difference from Facedance |
|---|---|---|---|
| Face Dance AI | Freemium | Yes, full features | No mandatory paid trial; free tier is fully functional |
| Reface | ₦1,500-₦3,000/month | Limited | Swap faces in videos; broader use cases than photo animation |
| Zao | ₦800-₦2,000/month | Watermarked exports only | Face-swapping focus; smaller template library |
| Wombo Dream | Free or ₦500-₦1,200/month | Yes | AI art generation from text; different creative angle |
| Snapchat | Snapchat+ ₦1,500/month | Full app free | Integrated filters and effects; no separate animation app needed |
| TikTok effects | Free | Yes | Built-in animation tools; no subscription required |
If you're cancelling Facedance because you've found a free or cheaper alternative, Stopee suggests testing the competitor fully before committing to a paid plan, even if it includes a trial period.
Contact information and escalation
When cancellation becomes complicated or a refund is denied, knowing exactly where to escalate saves time and money.
Facedance and codeway contact details
Developer support email: facedance@codeway.co
Company website: codeway.co (billing portal access)
In-app support: Settings > Help or Support menu within the Facedance app
Response time is typically 5 to 10 business days. Include your account email, full name, subscription receipts, and the specific issue in every message.
Payment processor support
Apple App Store: Visit Settings > Your Name > Subscriptions > Facedance > Report a Problem. You can request a refund directly through this form.
Google Play Store: Open the Play Store app, go to your subscriptions, tap Facedance, and select "Report an issue." Google reviews refund requests within 24 to 48 hours.
Both platforms have strong incentives to process legitimate refunds and protect consumer trust, making them your first escalation point after contacting Facedance directly.
Nigerian regulatory escalation
Federal Competition and Consumer Protection Commission (FCCPC)
Website: fccpc.gov.ng
Contact form and complaint submission: available on their official website
Filing a complaint with the FCCPC is free and can result in refunds, penalties against the company, and systemic changes to their billing practices. Use this option if the developer or payment processor refuses to help and you've followed all other steps. Stopee encourages you to file a complaint with the FCCPC if your legitimate refund request is ignored.
Final takeaway: you're in control of your subscriptions
Cancelling Facedance is a straightforward process when you follow the correct steps for your platform, monitor your timing, and document every interaction. Whether you're cancelling because the app doesn't fit your budget, you've found a better alternative, or you simply forgot about the trial-to-paid conversion, you have clear pathways to stop charges and pursue refunds if you've been wrongfully billed. Stopee has helped thousands of consumers cancel unwanted subscriptions across Nigeria by providing transparent, step-by-step guidance and empowering them to know their rights. Use this guide as your roadmap, keep your cancellation proof, and don't hesitate to escalate to Apple, Google, or the FCCPC if the developer resists. Your bank account-and your peace of mind-are worth the effort.