Manage Facedance

How to cancel facedance and recover your money on any device

Understanding facedance and why you might want to cancel

Facedance is a mobile app offering a "FaceDance Pro" paid subscription tier with access to premium features. You can download it from the Apple App Store or Google Play Store, and it offers weekly, annual, and lifetime purchase options. The app is published by Codeway, and pricing appears in USD on the Canadian store listings, though your payment processes in CAD at checkout.

If you've signed up for a Facedance subscription and now want out, you're in the right place. At Stopee, we help thousands of Canadian consumers navigate cancellations every month, and we know that ending a subscription shouldn't feel like a puzzle. Whether you subscribed through your phone's app store or directly on the web, we'll walk you through every method available to you.

Why canadians cancel facedance

Common reasons include accidental signups, unused premium features, unexpected charges, or simply finding a better alternative. Whatever your reason, you have consumer protection rights in Canada that give you leverage if the cancellation process becomes difficult.

Your cancellation options at a glance

Facedance subscriptions can be cancelled through three main routes, each with its own timeline and refund eligibility. Your path depends on where you made the purchase.

Cancel through the apple app store

If you subscribed on an iPhone or iPad, Apple manages your billing and cancellation directly. This is often the fastest route because Apple's systems are designed for easy self-service cancellation.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select "Subscriptions."
3. Find and tap "FaceDance" or "Facedance" (exact spelling varies).
4. Tap "Cancel Subscription" or the red cancel option.
   • You may see a prompt offering a discount to stay; ignore this if you're determined to leave.
   • Confirm the cancellation when prompted.
5. Take a screenshot of the cancellation confirmation screen for your records.

What happens next: Your subscription stops renewing immediately, though you typically retain access to paid features until the end of your current billing period. Apple processes refunds within 5 to 10 business days if you cancel within 14 days of purchase.

Cancel through google play store

Android users follow a similar path, though Google's interface is slightly different from Apple's. Google also handles refunds and billing for you.

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select "Payments and subscriptions," then tap "Subscriptions."
4. Tap "FaceDance" or "Facedance."
5. Tap "Cancel subscription" and confirm when prompted.
   • Google may offer a retention discount; decline if you've decided to leave.
   • Note the date your cancellation takes effect.
6. Screenshot your confirmation for your records.

Pro tip: Google's system sometimes shows a brief window where you can still access paid features. Check your subscriptions page again after two hours to confirm the cancellation is active.

Cancel a web order or direct purchase

If you purchased Facedance directly through a website or received an email receipt from Codeway, you'll need to contact the company's support team. This method requires more documentation but protects you with an audit trail.

1. Locate your original purchase confirmation email.
   • Note your order number, account ID, full name, and purchase date.
   • If you can't find the email, search for "Facedance" or "Codeway" in your inbox.
2. Draft a cancellation email to support@codeway.co or facedance@codeway.co.
   • Include your full legal name as it appears on the purchase.
   • State your order number or account ID clearly.
   • Write the date you made the purchase.
   • Add a clear statement: "I request cancellation of my Facedance subscription effective immediately."
3. Send the email and keep a copy in a folder on your computer.
4. Wait for a confirmation reply (typically within 24 to 48 hours).
5. Save the confirmation email as proof of your cancellation request.

Warning: Do not rely on verbal cancellations over chat or phone calls without written follow-up. Stopee recommends email because it creates a permanent record that protects you if a dispute arises later.

Facedance pricing and subscription plans

Understanding your plan helps you anticipate refund eligibility and cancellation deadlines. Stopee tracks pricing across Canadian retailers, and here's what Facedance charges.

Pro tip: If you purchased a lifetime plan, you typically cannot cancel it for a refund after 14 days have passed. Lifetime purchases are usually final sales. However, if you're still within the return window, contact Codeway immediately for refund eligibility.

What happens immediately after you cancel

Cancellation doesn't always mean instant loss of access, and understanding the transition period helps you plan.

Access to premium features after cancellation

When you cancel through Apple or Google, your access to FaceDance Pro features depends on your billing cycle. If you cancel mid-cycle, you usually keep premium features until your current subscription period ends. If you cancel right after renewing, you lose access immediately. Check your subscription details in Settings (Apple) or the Play Store (Google) to see your exact access end date.

Your subscription confirmation and proof of cancellation

Save every confirmation you receive. Take screenshots of cancellation screens on your phone, and keep cancellation emails from Codeway. These documents protect you if you're charged again by mistake or if you need to dispute a charge with your credit card company.

Refunds and your right to your money back

Stopee has helped thousands of Canadians recover refunds they were entitled to, and we know the rules. Your refund eligibility depends on where you bought the subscription and how long ago.

Refunds for apple app store purchases

Apple has a firm 14-day refund window for subscriptions and in-app purchases. If you cancel within 14 days of your purchase date, you can request a refund directly through your Apple ID purchase history. After 14 days, refunds are at Apple's discretion and usually denied. To request a refund, go to Settings, tap your Apple ID, select "Purchases," find Facedance, and choose "Report a Problem" to start a refund request with Apple.

Refunds for google play purchases

Google also allows refunds within 48 hours of purchase if the subscription hasn't been used substantially. After 48 hours, refund requests are evaluated case-by-case but are rarely approved. Unlike Apple, Google's window is shorter and stricter. To request a refund, open Google Play, go to "Payments and subscriptions," select the purchase, and tap "Report a problem."

Refunds for direct or web purchases

Codeway's terms indicate that prepaid orders that have not shipped may be cancelled and refunded. If your order has already shipped, you'll typically need to return the item under their returns policy. Ask Codeway explicitly for a refund timeline; they usually process refunds within 7 to 10 business days after cancellation is confirmed. Request written confirmation of the refund amount and expected delivery date.

Your consumer rights in canada

Canadian federal and provincial laws protect you as a digital consumer. Knowing these rights empowers you to push back if Facedance or Codeway refuses a legitimate cancellation or refund.

Distance sales and cooling-off periods

If you purchased Facedance through the web (not through an app store), Canada's consumer protection laws grant you the right to cancel distance sales within a specific period, typically 14 days. This applies to orders placed online or by email. The federal Consumer Protection Act and Ontario's Consumer Protection Act (if you live in Ontario) both recognize this right. You must act within the legal window, so document your cancellation request immediately with the date sent.

Misrepresentation and false advertising

If Facedance was advertised with features you didn't receive, or if the description was misleading, you have grounds to dispute the charge. Contact your provincial consumer protection office if Codeway refuses to refund you for a misrepresented product.

Payment disputes and chargeback rights

If you've cancelled Facedance but your payment method continues to be charged, you have the right to dispute the charge with your credit card company or bank. Call your financial institution and request a chargeback or dispute. Provide them with your cancellation confirmation and evidence that the company continued to bill you after cancellation. This is a powerful last resort that often forces Codeway to investigate and refund you.

Common cancellation mistakes canadians make

We see these errors repeatedly at Stopee, and they often delay refunds or allow unwanted charges to continue. You deserve a smooth cancellation, so avoid these traps.

Deleting the app instead of cancelling the subscription

Removing Facedance from your phone does not cancel your subscription. The app runs in the background of your payment system even after you delete it. Your payment method will continue to be charged until you formally cancel through Settings, the App Store, the Play Store, or email. Always cancel first, then delete the app.

Waiting too long to request a refund

Both Apple and Google enforce strict refund deadlines: Apple allows 14 days, Google allows 48 hours. If you don't request a refund within these windows, the company has no obligation to return your money. If you think you might want a refund, request it immediately and explain why within the first two weeks.

Not documenting your cancellation request

Verbal cancellations or casual messages through chat disappear. Always use email for web-based cancellations, always screenshot app store confirmations, and always save replies. Documentation is your only defence if Codeway claims you never cancelled or if your card is charged again.

Confusing cancellation with account deletion

Cancelling a subscription and deleting your account are different actions. Cancelling stops future charges but may keep your account and data active. Deleting your account erases your data and profile. If you want both, request both explicitly and ask for confirmation of each action.

After cancellation: your follow-up checklist

Once you've cancelled, stay vigilant. Use this checklist to ensure Facedance doesn't surprise you with additional charges.

1. Check your payment method or bank statement 5 to 7 days after cancellation to confirm no charges appear.
2. Open the Facedance app or your subscription page to verify the active status shows "Cancelled" or "Will expire on [date]."
3. Save all confirmation emails in a dedicated folder titled "Facedance Cancellation" for your records.
4. If you see a charge after cancellation, contact your bank immediately and request a chargeback.
5. If you requested a refund, check your payment method for the refund credit within the promised timeline (usually 7 to 10 business days).
6. Consider setting a phone reminder to check your statement 14 days after cancellation, just to be sure.

Pro tip: Screenshot your subscription status in the app store or on the web two weeks after cancellation. This final proof shows Facedance acknowledged your cancellation request.

Comparison: cancelling through different methods

Each cancellation route has different timelines and protections. Use this comparison to choose the path that works best for you.

Contact facedance support: when and how

If you've attempted cancellation and Codeway has not acknowledged it, or if your card continues to be charged, escalate your complaint directly.

Direct support contact

Email Codeway at support@codeway.co or facedance@codeway.co. Include your order number, full name, account ID, and date of the original purchase. State your cancellation request clearly and ask for written confirmation of the cancellation date and any refund amount with timeline. Stopee recommends sending this email via read receipt so you know they received it.

Escalation to your provincial consumer affairs office

If Codeway ignores your cancellation request or refuses to honour your consumer rights, file a complaint with your provincial consumer protection agency. In Ontario, contact the Ministry of the Attorney General. In British Columbia, contact the Consumer Protection BC office. In Alberta, reach out to Fair Trading Alberta. These agencies take non-compliance seriously and often compel refunds.

Final guidance: your path forward with stopee

Cancelling Facedance should be straightforward, and in most cases it is. The key is acting fast, documenting every step, and knowing your legal rights as a Canadian consumer. Whether you're cancelling through your phone's app store or contacting Codeway by email, follow the steps in this guide and keep your proof safe.

Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions, recover refunds, and avoid recurring charges they never authorized. If you encounter resistance from Facedance or if you're unsure about your refund rights, return to Stopee.com for personalized guidance. We're here to ensure you stay in control of your money and your subscriptions. Take action today, and you'll have your cancellation confirmed within hours.