Manage Faceapp

How to cancel FaceApp in canada and protect your wallet

What is FaceApp and why you might want to cancel

FaceApp is a photo-editing application that uses artificial intelligence to apply filters and effects to your images. The app offers free features, but its paid "Pro" subscription unlocks advanced filters, removes watermarks, and eliminates usage limits. Many Canadian users subscribe expecting to try it once or twice, only to discover recurring charges months later. At Stopee, we help thousands of Canadians escape unwanted subscriptions every year, and FaceApp cancellations are among the most common requests we handle.

Why cancelling matters for your budget

If you've forgotten about your FaceApp Pro subscription, you could be losing CA$20 per month (or CA$244.40 annually if you chose yearly billing). These recurring charges add up quickly, especially when combined with other app subscriptions. Cancelling stops future charges immediately, though your existing access continues until the end of your current billing period. At Stopee, we believe you deserve transparent control over your own money, which is why we've created this step-by-step guide to help you reclaim it.

How FaceApp subscriptions work in canada

FaceApp doesn't handle its own billing. Instead, your subscription flows through a third-party payment processor or app store, depending on where you subscribed. If you bought through Apple's App Store, Apple manages your subscription. If you used Google Play, Google handles it. If you purchased directly from FaceApp's website, Stripe processes your payments. This matters because you must cancel in the same place you subscribed, not directly through FaceApp itself.

FaceApp pricing and subscription plans

Understanding what you're paying for helps you decide whether to keep or cancel your subscription.

The annual plan appears cheaper per month (about CA$20.37 per month versus CA$20 monthly), but requires a larger upfront payment. Neither plan includes a refund guarantee if you change your mind.

How to cancel FaceApp based on where you subscribed

Your cancellation process depends entirely on which platform processed your payment. Follow the steps for your situation to stop charges before your next billing date.

Cancelling an apple app store subscription

If you subscribed through iPhone, iPad, or Mac, Apple owns your subscription relationship.

1. Open the App Store on your iPhone, iPad, or Mac device.
   • On iPhone or iPad, tap the profile icon in the top-right corner.
   • On Mac, click your account icon in the top-right of the App Store window.
2. Select "Subscriptions" from the menu that appears.
3. Find "FaceApp" in your active subscriptions list and tap it.
4. Tap "Cancel Subscription" and confirm your cancellation choice.
5. Take a screenshot of the confirmation screen showing your cancellation date (usually the end of your current billing period).
6. Check your email for a confirmation message from Apple; if you don't receive one within 10 minutes, return to step 1 to verify cancellation took effect.

Pro tip: Apple allows you to request a refund for your most recent subscription charge if you cancelled within 14 days of the renewal. Visit Apple's refund request page, select your FaceApp transaction, and explain why you want the refund (for example, "Charged without consent" or "App not as described"). Apple reviews each refund individually and often approves them.

Cancelling a google play subscription

If you subscribed through an Android device, Google Play manages your billing.

1. Open Google Play Store on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" from the menu.
4. Tap "FaceApp" in your active subscriptions.
5. Tap "Cancel subscription" and follow the on-screen prompts to confirm.
6. Google will ask why you're cancelling; select the reason that matches your situation (optional but helpful for your record).
7. Screenshot your cancellation confirmation; note the date your access ends.

Pro tip: Like Apple, Google Play allows refund requests within 48 hours of purchase for some charges. Visit Google Play's refund help page and request a refund for your most recent charge if you believe you were charged in error or the service didn't meet expectations. Google typically processes these within 5-7 business days.

Cancelling a FaceApp website subscription (Stripe)

If you bought directly from FaceApp's website or desktop version, Stripe processes your payments. This method requires you to find your Stripe customer portal link, which FaceApp should have emailed you.

1. Search your email inbox (including spam) for a message from "Stripe" or "FaceApp" containing a link to your billing portal. The subject line often says "Manage your subscription" or "Invoice from FaceApp".
2. If you find the Stripe link, click it and log in with the email address associated with your FaceApp account.
3. Look for "Subscriptions" or "Billing" in the portal menu.
4. Click "Cancel subscription" next to FaceApp Pro and confirm your choice.
5. Save a screenshot showing the cancellation confirmation and end date.

Warning: If you cannot find the Stripe portal link in your email, contact FaceApp support directly through the app or website. Most responses arrive within 3-5 business days, but some users report longer delays. For faster resolution, visit Stopee for guidance on escalating complaints if FaceApp support doesn't respond within a week.

What happens immediately after you cancel

Cancelling a subscription stops future charges, but it doesn't instantly erase your access or your data.

Your access and timeline

After you cancel, FaceApp typically grants you continued access to all Pro features until the end of your current paid billing period. This means if you cancel on day 5 of a 30-day billing cycle, you keep all Pro features for the remaining 25 days. Once your billing period ends, the app reverts to free features (with watermarks and limited filters). Your account itself remains active; you're simply downgraded, not deleted.

Your photos and account data

Cancelling does not automatically delete your uploaded photos or FaceApp account. According to FaceApp's privacy policy, your account data persists until you manually request deletion. If you want to remove your account and all associated photos, you must contact FaceApp support separately and request a full account deletion. Stopee recommends requesting deletion in writing (email) to create a paper trail if FaceApp disputes your request later.

Refunds: what you can and cannot expect

FaceApp's official policy states that subscription fees are non-refundable. However, Canadian consumer law and your app store's own policies may grant you refunds in certain situations.

When FaceApp itself refuses refunds

FaceApp disclaims responsibility for refunds on app store purchases, claiming it does not process or manage billing for those transactions. If you bought through Apple or Google, FaceApp directs you to request refunds from those platforms, not from FaceApp. This is technically correct because FaceApp doesn't handle the payment. However, Stopee advises that your consumer rights still apply through the app store, not FaceApp directly.

Your actual refund options

• App Store (Apple) refunds: Apple allows refund requests within 14 days of the charge if you cancelled promptly. The company reviews each request and grants refunds for unauthorized charges, app not working as described, or duplicate billing.
• Google Play refunds: Google allows refund requests within 48 hours of purchase for some charges. Like Apple, Google evaluates requests case-by-case and may approve refunds for technical issues or unauthorized charges.
• Stripe refunds (website purchases): If you purchased directly from FaceApp's website, contact Stripe's customer support through your portal or ask FaceApp to process a refund. Stripe's merchant policies allow refunds within 30 days if the service failed to deliver. You can also dispute the charge through your credit card company if FaceApp refuses.

Pro tip: Keep screenshots of your cancellation confirmation, billing statements, and any communication with FaceApp or your app store. These documents become critical evidence if you escalate a dispute to your credit card company or provincial consumer protection authority. Stopee has seen users recover hundreds of dollars in forgotten subscription charges by providing clear documentation.

Your consumer rights in canada

Canada's consumer protection laws apply to digital subscriptions, though fewer safeguards exist for digital services compared to physical goods.

Federal and provincial rules

Canada has no universal federal "cooling-off" period for digital services. Once you subscribe, the transaction is generally final under federal law. However, several provinces offer consumer protection that may help you:

• Ontario: The Consumer Protection Act prohibits misleading representations and unconscionable contract terms. If FaceApp misrepresented its service or buried cancellation terms, you may have grounds for a complaint or refund.
• Quebec: Consumer Protection Act provides broader protections, including rights to cancel contracts formed at a distance (like online subscriptions) within 30 days if you follow the proper procedure. Send a registered letter with proof of delivery to FaceApp's address (see below).
• British Columbia, Alberta, and other provinces: Consumer protection offices handle complaints about unfair business practices, unauthorized charges, and hidden fees. If FaceApp refuses to honour your cancellation or return charges without permission, file a complaint with your provincial authority.

Pro tip: If FaceApp continues charging you after cancellation, contact your provincial consumer protection office or use your credit card's dispute process. Many provinces' offices have successfully recovered funds for consumers. Stopee recommends documenting everything: cancellation date, confirmation screenshots, billing statements showing charges after cancellation, and copies of any support emails.

Common cancellation mistakes to avoid

Many Canadians cancel FaceApp but find they're still charged the next month. These errors cost you money and frustration.

Deleting the app instead of cancelling the subscription

Removing FaceApp from your phone does not cancel your subscription. Your payment method remains linked to your account, and the renewal charge will process automatically. Always cancel through your app store settings or Stripe portal before deleting the app. At Stopee, we see this mistake constantly: users assume deleting the app stops billing, only to discover unexpected charges weeks later.

Cancelling too close to your billing date

If you cancel within 24 hours of your next billing date, the renewal may already be processing and you'll be charged. Always cancel at least 2 days before your renewal date to ensure your cancellation processes first. Check your app store settings to see your exact renewal date, then cancel 3-5 days beforehand for safety.

Not keeping proof of cancellation

If a dispute arises, your word against FaceApp's word won't win. Take screenshots of your cancellation confirmation showing the date you cancelled and the date your access ends. Save these images to your computer or cloud storage. Without proof, your credit card company or provincial consumer office cannot help you recover unauthorized charges.

Assuming you won't be charged until you confirm

Some users think cancellation requires a follow-up action. It doesn't. Once you confirm cancellation in your app store or Stripe portal, the process is immediate. You're charged on your next renewal date only if your cancellation failed. Check your account settings 24 hours after cancelling to verify it shows as "cancelled" or "inactive," not just "pending cancellation."

After cancellation: your next steps

Cancelling FaceApp is only the first step. Protecting yourself from future unwanted charges requires ongoing vigilance.

Monitor your billing statements

Set a phone reminder for your next scheduled billing date. On that day, check your credit card statement and app store purchase history to confirm no charge appeared. If you see a charge from FaceApp or Apple/Google for FaceApp after your cancellation date, it's a billing error. Contact the app store or your credit card company immediately to report unauthorized charges.

Review your other subscriptions

If you forgot about FaceApp, you likely have other dormant subscriptions draining your account. Visit your Apple, Google, or Amazon subscription settings and cancel any apps you no longer use. Stopee's research shows the average Canadian wastes CA$150 annually on forgotten subscriptions. Reclaim that money today.

Request account deletion (optional)

If you want FaceApp to erase your photos and account information, send an email to FaceApp support requesting complete account deletion. Include your email address, account name, and a clear request to delete all data. Follow up after 7 days if you don't receive a response. Some users prefer this step for privacy reasons, though it's not required for cancellation.

How to contact FaceApp if cancellation fails

If you've cancelled but FaceApp continues charging you, or if you cannot locate the cancellation option, escalate your complaint directly to FaceApp support.

FaceApp support channels

• In-app support: Open FaceApp, navigate to Settings or Help, and select "Contact support" or "Report a problem."
• Website: Visit FaceApp's official website and look for a "Contact us" link (usually at the bottom of the page).
• Email: Most users report support responses arrive within 3-7 business days, though some experience longer delays.

Warning: FaceApp's support team sometimes claims they cannot cancel subscriptions because they don't process billing. This is technically true for app store purchases, but it's not helpful to you. Stand firm: ask FaceApp to contact Apple, Google, or Stripe on your behalf to cancel your subscription and confirm cancellation in writing. If FaceApp refuses or delays beyond 10 days, escalate to your app store's support team or your provincial consumer protection office.

If FaceApp support doesn't respond

After 7 days without a response from FaceApp support, file a complaint with your provincial consumer protection office. Provide screenshots of your cancellation request, cancellation confirmations from your app store, and any unauthorized charges. Many provincial offices follow up directly with the company and recover funds on your behalf. Stopee has helped consumers navigate this process successfully across Canada, and your province's office exists for exactly this reason.

Comparison: FaceApp versus free alternatives

Before you decide whether to keep or cancel, consider whether FaceApp's Pro features justify the cost.

If you use FaceApp fewer than three times per month, the free version or a free alternative likely meets your needs. If you use it daily for its unique AI filters, Pro might be worth the cost. Stopee recommends an honest audit of your actual usage before deciding to renew or cancel.

Your cancellation checklist

Use this checklist to ensure your FaceApp cancellation is complete and protected.

• Identify where you subscribed (Apple, Google, Stripe, or FaceApp website).
• Log into your app store or Stripe account using the email linked to your FaceApp subscription.
• Navigate to your subscriptions or billing settings.
• Locate FaceApp and select "Cancel subscription" or "Unsubscribe."
• Confirm your cancellation and wait for an on-screen or email confirmation.
• Screenshot your cancellation confirmation showing the date cancelled and access end date.
• Return to your subscription settings 24 hours later to verify the status shows "Cancelled" or "Inactive," not "Pending."
• Check your billing statements on your next renewal date to confirm no charge appears.
• If a charge appears after cancellation, contact your app store or credit card company to dispute it.
• Save all screenshots and correspondence for at least 6 months.

Final thoughts and next steps

Cancelling FaceApp takes just minutes, but the money you reclaim compounds over time. A monthly Pro subscription costs CA$240 annually, or CA$2,400 over a decade if forgotten. You earned that money; you deserve control over where it goes. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover funds they thought were lost. Whether you're cancelling today or planning ahead, we're here to guide you through every step. Visit Stopee.com for tools, templates, and support from our consumer advocacy team if you encounter resistance or unauthorized charges. Your financial freedom starts with one cancellation.