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Cancel FaceApp: The Right Way
How to cancel FaceApp and reclaim your money in the UK
About FaceApp and why you might want to leave
FaceApp is an artificial intelligence-powered photo editor developed by Wireless Lab that transforms your face in seconds. You can age yourself by decades, change your hairstyle, apply makeup effects, or explore different gender presentations with surprisingly realistic results. The app became a global sensation almost overnight, and whilst the free version offers basic filters, most people eventually discover that premium features require a paid subscription.
The problem is simple: FaceApp subscriptions renew automatically through your device's app store, and many UK users discover they've been charged for months or even years after they stopped opening the app. Simply deleting FaceApp from your phone doesn't cancel the subscription-a misconception that costs British consumers significant money annually. At Stopee, we've helped thousands of people regain control of their app spending by understanding exactly how these subscriptions work and how to stop them properly.
How FaceApp charges you
Your FaceApp subscription isn't managed by the company directly. Instead, you're subscribing through either Apple's App Store or Google Play, depending on your device. This means your payment method on file with Apple or Google gets charged automatically, and FaceApp receives a share of that revenue. Understanding this relationship is crucial because it affects where you cancel and what evidence you can collect if a refund dispute arises.
Most promotional trials-typically three, seven, or fourteen days of free access-convert automatically to paid subscriptions unless you cancel before the trial period ends. Many users forget about the trial, then wake up to find themselves charged. This practice, whilst legal, relies on customer forgetfulness, which is exactly why Stopee exists to guide you through the cancellation process step by step.
The cost of staying subscribed
Over a year, an active FaceApp subscription can cost between £48 and £480 depending on whether you chose a monthly or annual plan at the time you signed up. If you've forgotten about the subscription for even six months, you've likely spent £20 to £200 without using the app. The longer you delay cancellation, the more money flows out of your account unnecessarily.
FaceApp pricing and subscription plans
FaceApp offers multiple subscription tiers, each with different pricing and renewal terms.
| Plan type | Billing period | UK price (typical) | Key features | Best for |
|---|---|---|---|---|
| Free | Ongoing | £0 | Basic filters, watermarked images, ads shown | Casual one-off use |
| Monthly Pro | Every 30 days | £3.99-£7.99 | Full filter library, no watermarks, ad-free | Testing the service |
| Annual Pro | Every 12 months | £19.99-£39.99 | Full library, no watermarks, ad-free, better value | Better long-term value if actively used |
| Lifetime access | One-time payment | £39.99-£69.99 | Permanent access, no recurring charges ever | Heavy users wanting no surprises |
| Free trial | 3-14 days, then auto-converts | Free (then paid) | Full access for trial period only | Trying before committing |
Pricing varies based on your device platform, current promotions, and when you subscribed. Apple App Store users often pay more due to Apple's 30% commission. FaceApp also runs regional promotions and regional pricing adjustments, so the exact figure you see may differ from these typical amounts.
Why prices vary so much
FaceApp adjusts pricing based on your location, your app store platform, and whether you're being offered a promotional deal to entice resubscription. If you've already cancelled once, you may see lower introductory prices to lure you back. If you're a new user, you might see a trial offer first. This dynamic pricing makes it harder to predict your actual charges, which is another reason keeping close watch on your subscription status through Stopee's guidance is so valuable.
Should you cancel FaceApp? the case for and against
Before diving into the technical steps, it's worth asking whether cancellation is right for you.
Reasons to cancel FaceApp
- You haven't opened the app in weeks or months
- You forget the subscription exists and are charged unexpectedly
- You tried a free trial and forgot to cancel before being charged
- You're concerned about your facial data being processed on servers outside the UK
- You want to reduce monthly subscriptions and use free alternatives like Snapchat or built-in phone filters instead
- You used it once for fun but don't need ongoing access
- You're reviewing your bank statements and spotted unexpected charges
Reasons to keep FaceApp
- You actively use it multiple times per week for content creation
- You prefer FaceApp's AI quality over free alternatives
- You've already paid for an annual plan and want to exhaust that access period
- You create content professionally and the subscription is a genuine business expense
Most UK users who reach this guide fall into the cancellation category-they've realised the subscription exists only because they spotted a charge on their bank or credit card statement. If that's you, Stopee is here to walk you through the exact steps to stop the charges.
How to cancel FaceApp on iPhone and iPad
If you're an Apple device user, you manage FaceApp subscriptions through your Apple ID in the App Store settings, not within the app itself.
- Open the App Store app on your iPhone or iPad.
- Don't open FaceApp itself-you won't find subscription options there.
- Tap the account icon (usually your profile picture in the top right corner).
- If you're not signed in, sign in with your Apple ID now.
- Select Subscriptions from the menu.
- You'll see a list of all active subscriptions linked to your Apple ID.
- Find FaceApp in the list and tap it.
- If you see multiple FaceApp entries, tap the one that shows an active status.
- Tap Cancel Subscription or Edit (the exact button label varies by iOS version).
- Apple will ask you to confirm and may offer a discounted rate to keep you subscribed. Ignore this-you're committed to cancelling.
- Confirm the cancellation by following the on-screen prompts.
- Apple will show your cancellation date; your access continues until that date, then stops.
Pro tip: Take a screenshot of the cancellation confirmation screen for your records. If Apple charges you again after this date, you'll have proof of your cancellation request.
Warning: Apple sometimes charges on the renewal date even if you've cancelled. If this happens, contact Apple Support within 60 days and request a refund, citing the cancellation confirmation date you saved.
If you can't find the subscription
If you don't see FaceApp in your Subscriptions list, it may have already been cancelled, or it may be listed under a different name (sometimes under developer name "Wireless Lab" or a variation). Search the subscription list carefully. If you still can't find it and you're being charged, contact Apple Support-they can locate the hidden subscription for you.
How to cancel FaceApp on android devices
Android users manage FaceApp subscriptions through Google Play Store settings, and the process is similarly straightforward.
- Open the Google Play Store app on your Android device.
- You can find this on your home screen or in your app drawer.
- Tap the account profile icon in the top right corner.
- It usually appears as a circular icon with your initial or profile picture.
- Select Manage subscriptions or Subscriptions (the exact label varies by Android version).
- You'll see all active subscriptions attached to your Google account.
- Tap FaceApp from the list.
- If you subscribed multiple times, ensure you're selecting the active FaceApp subscription.
- Tap Cancel subscription or Unsubscribe.
- Google Play will display your cancellation date and offer a brief feedback survey.
- Confirm the cancellation.
- Your subscription ends on the displayed date; you retain access until then.
Pro tip: Google Play offers a more forgiving refund policy than Apple in some cases. If you're charged after cancellation, you can request a refund through the Play Store's order history for up to 48 hours after the charge (sometimes longer if you make a case). Keep your cancellation confirmation for that claim.
Postal cancellation and written notice
Whilst app store cancellation is the fastest method, you have a legal right to cancel by post in writing if you prefer documentary evidence of your cancellation request. This is especially useful if you plan to dispute charges later or want a clear record for regulatory purposes.
Why send a postal cancellation
A written cancellation request creates a paper trail. If FaceApp or your app store later claims you never cancelled, you have postage evidence and a registered copy of your request. This is particularly valuable under UK consumer law, which protects your rights to cancel distance contracts.
What to include in your letter
- Your full name and address
- The email address associated with your FaceApp or app store account
- Your subscription plan (monthly, annual, or lifetime)
- The date you want the cancellation effective (ideally, immediately or the next billing date)
- A clear statement: "I am requesting immediate cancellation of my FaceApp subscription"
- Your signature (handwritten or typed)
- The date you're sending the letter
Pro tip: Send your cancellation letter via Special Delivery Guaranteed by 1pm so you receive proof of posting and a tracking number. This strengthens your evidence if a dispute arises.
Where to send your cancellation
Wireless Lab (FaceApp's parent company) has a registered address. Contact Stopee or check FaceApp's official terms of service for the current mailing address, as companies sometimes relocate. Include this address clearly on your envelope and keep the tracking receipt.
What happens after you cancel FaceApp
Cancelling your subscription doesn't delete your account or your photo history-it simply stops future charges.
Access and your photos
After cancellation, you retain access to FaceApp until your current billing period ends. On the final day, the app may ask you to resubscribe, but your photos remain in the app indefinitely (unless you delete them). You can still access free-tier features, but premium filters become locked again.
Deleting your account permanently
If you want to remove all your photos and data from FaceApp's servers entirely, you need to request account deletion separately. This is different from cancelling your subscription. Contact Wireless Lab's support email directly and request deletion under the Data Protection Act 2018, which gives you the right to erasure. FaceApp must comply within 30 days.
Checking your bank statement
After cancellation, watch your bank or credit card statement for at least two billing cycles to confirm FaceApp is no longer charging you. If you see a charge appear after your cancellation date, contact your app store customer support immediately with your cancellation confirmation proof. Both Apple and Google have dispute resolution teams that handle these cases regularly, and they often rule in your favour if you can prove you cancelled in time.
Refunds and your consumer rights in the UK
Your right to a refund depends on when you cancelled, how long you've used the service, and whether you have legitimate grounds.
The consumer rights act 2015 and distance selling
FaceApp is sold as a distance contract (you buy it online without meeting the company in person). Under the Consumer Rights Act 2015, you have the right to cancel within 14 calendar days of purchase for any reason, no questions asked. After 14 days, your refund eligibility becomes more limited.
Refund scenarios
| Scenario | Refund eligibility | Action to take |
|---|---|---|
| You cancelled within 14 days of first purchase | Full refund (you're entitled to this) | Request refund from app store or send proof of cancellation |
| You cancelled after 14 days but were charged unwillingly (e.g., forgot trial would convert) | Partial or full refund (case-by-case) | Contact app store with evidence; if refused, escalate to Stopee or Citizens Advice |
| You cancelled after 14 days and used the service actively | No refund (you've received the service) | Cancellation stops future charges only |
| You were charged after your cancellation date | Full refund for erroneous charge | Report to app store immediately with cancellation proof |
| You paid for annual plan and want to cancel mid-year | Unlikely refund (you've committed to 12 months) | Cancellation stops future renewals; current year stands |
How to request a refund
- Gather your proof: cancellation confirmation from app store, bank statement showing the charge, and email correspondence with FaceApp if any.
- Contact your app store's customer support (Apple Support or Google Play Support) within 60 days of the charge.
- Explain your reason clearly: "I cancelled my FaceApp subscription on [date] but was charged on [date]. Under the Consumer Rights Act 2015, I'm requesting a full refund for this erroneous charge."
- If the app store refuses, escalate to Citizens Advice Consumer Service or Stopee for next steps.
Pro tip: Apple and Google process refund requests faster if you cite the Consumer Rights Act 2015. Both companies are aware of UK consumer law and often approve refunds to maintain compliance and goodwill.
Common mistakes when cancelling FaceApp
We understand the frustration of realising you've been charged for an app you forgot about. Here are the pitfalls that catch most people.
Deleting the app instead of cancelling the subscription
This is the most expensive mistake. Removing FaceApp from your phone does absolutely nothing to stop your subscription. Your payment method remains on file, and the charges continue. You must cancel through your app store settings, not by deleting the app icon.
Cancelling on the app itself
Some users try to find a cancellation button within the FaceApp app. There isn't one. Subscription management for app store purchases must happen in the app store itself (Apple App Store or Google Play), not within the app. Don't waste time searching for it in FaceApp.
Missing the trial-to-paid conversion window
FaceApp promotions often include free trials lasting 3, 7, or 14 days. If you forget the exact date the trial ends, you'll be charged. Set a phone reminder for one day before the trial ends. Better yet, cancel immediately after starting the trial if you're unsure you'll remember.
Assuming the cancellation went through without checking
After you hit "confirm cancellation," check your subscription list again in 5-10 minutes to verify FaceApp is gone. Sometimes app store interfaces glitch and the cancellation doesn't register. Spot this now rather than discovering it on your bank statement next month.
Not keeping proof of cancellation
Screenshot the cancellation confirmation page immediately. If you're later charged again and need to dispute it, this screenshot is your evidence. Without it, the app store may not refund you, claiming they have no record of your request.
Your cancellation checklist for FaceApp
Use this checklist to ensure you've completed every step.
| Step | Completed? | Notes |
|---|---|---|
| Logged into Apple App Store or Google Play Store | ☐ | Use the same account where FaceApp is subscribed |
| Located FaceApp in Subscriptions list | ☐ | If hidden, search for "Wireless Lab" or ask support |
| Clicked "Cancel Subscription" | ☐ | Confirmed any prompts to cancel |
| Screenshotted cancellation confirmation | ☐ | Critical: you need this as proof |
| Checked subscription list again after 10 minutes | ☐ | FaceApp should no longer appear or show as "expired" |
| Monitored bank statement for next two billing cycles | ☐ | Flag any unexpected FaceApp charges immediately |
What customers say about cancelling FaceApp
Most people who cancel FaceApp report relief at stopping the recurring charges. Common feedback includes: "I didn't realise I was still paying," "The cancellation process was actually easy once I knew where to look," and "The money I saved is significant." The challenge isn't complexity-it's simply knowing the subscription exists in the first place.
Final steps and support
Cancelling FaceApp takes less than five minutes once you follow the steps above. Whether you're an iPhone or Android user, your app store provides the tools to stop charges immediately. If you encounter problems, don't hesitate to contact your app store's customer support team, cite the Consumer Rights Act 2015, and request assistance. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, step-by-step guidance tailored to your device and situation. You're in control of your spending-take action today, and reclaim that money.