Manage Faceapp

How to cancel faceapp in new zealand and reclaim your money

What is faceapp and why you might want to cancel

Faceapp is a mobile photo editor powered by artificial intelligence that transforms your face through filters, age effects, gender swaps, and stylistic makeovers. The app offers free basic filters alongside a paid Pro subscription that unlocks premium transformations, removes watermarks, and grants access to advanced editing tools.

Many New Zealand users subscribe to Faceapp expecting ongoing value, only to find the app becomes less useful over time, features get removed without notice, or the subscription simply doesn't match their editing needs. If you've decided Faceapp isn't for you, Stopee is here to guide you through cancellation step by step and ensure you understand your rights to a refund.

Common reasons to cancel

You might cancel because you've discovered free alternatives like Snapchat or Instagram offer similar filters, the Pro features don't justify the ongoing cost, you're concerned about data privacy given Faceapp's Russian ownership, or you're simply not using the app anymore. Whatever your reason, cancelling quickly prevents unwanted charges on your next billing cycle.

How faceapp subscriptions work

Faceapp doesn't handle your payment directly. Instead, all subscriptions run through third-party platforms like the Apple App Store (for iPhone and Mac users) or Google Play (for Android devices). This means your cancellation happens on the platform where you signed up, not through Faceapp itself.

Your consumer rights under new zealand law

The Consumer Guarantees Act (CGA) protects you when you buy digital services in New Zealand, and Faceapp cannot contract out of these protections.

What the CGA guarantees you

Under the CGA, you're entitled to expect that any digital service is of acceptable quality, fit for its purpose, and accurately described. If Faceapp fails to deliver on these promises, you have the right to a remedy, which may include a refund, repair, or replacement. The CGA applies regardless of what the app store's terms say.

When you can claim a refund

If Faceapp crashes frequently, features stop working, filters don't function as advertised, or the service becomes unavailable, you have grounds for a CGA claim. You can also claim if you were misled about what the Pro subscription includes. These grounds exist independently of the app store's refund window, making them powerful leverage if standard refund requests fail.

Who to contact if disputes arise

If Faceapp or the app store refuses your refund and you believe a CGA breach has occurred, escalate to Consumer Affairs Victoria (the Aotearoa New Zealand authority) or consider dispute resolution through free services like the Disputes Tribunal. Stopee recommends documenting all communication with dates and screenshotting every rejection you receive.

Cancellation methods by platform

Your cancellation process depends entirely on whether you use iOS, Android, or web access, because the app store controls the subscription.

Cancel faceapp on iPhone or mac

Apple users must cancel through the App Store settings or the Wallet app on their device. This process takes fewer than five minutes if you have your Apple ID handy.

1. On your iPhone: open the Settings app and tap your name at the top.
   • Select Subscriptions, then find Faceapp in the list.
   • Tap Cancel Subscription and confirm your choice.
   • Screenshot the confirmation screen showing "Subscription Cancelled" or the future cancellation date.
2. On your Mac: open the App Store app from your Applications folder.
   • Click your account icon in the top-right corner and select Account Settings.
   • Choose Manage Subscriptions, find Faceapp, and click the Edit button.
   • Select Cancel Subscription and follow the prompts.
3. Save your cancellation confirmation as a screenshot or email receipt. Stopee strongly advises keeping this proof for at least two months in case of billing disputes.

Pro tip: Apple may offer you a discount to keep your subscription. You can ignore this and proceed with cancellation.

Cancel faceapp on android

Android users cancel through Google Play, which handles all subscription payments for the platform. The process is equally straightforward and takes about five minutes.

1. On your Android phone or tablet, open the Google Play Store app.
   • Tap the Menu icon (three horizontal lines) in the top-left corner.
   • Select Subscriptions or Manage My Subscriptions (wording varies by device).
2. Find Faceapp in your active subscriptions list and tap it.
   • Review the cancellation details and tap Cancel Subscription.
   • Google Play may ask why you're cancelling-you can skip this or provide feedback.
3. Confirm the cancellation when prompted.
   • Screenshot the confirmation showing Faceapp is no longer active or displays a future cancellation date.
4. Keep your confirmation proof. If Google Play later charges you, this screenshot is your evidence of timely cancellation.

Warning: Some Android devices require you to tap Unsubscribe rather than Cancel. Both options serve the same purpose-they stop future renewal charges.

Web or third-party cancellation

Faceapp does not process cancellations directly through its website or customer support. If you subscribed through an alternative platform or marketplace, you must cancel through that same platform. Always cancel where you paid.

What happens after you cancel

Cancelling your Faceapp subscription triggers immediate changes to your access and billing, so it's important to know exactly what to expect.

Your access and billing after cancellation

When you cancel, your subscription stops renewing on the next billing date. You retain access to Pro features until the end of your current billing cycle-you won't lose features instantly. For example, if you cancel on the 15th of the month but your billing date is the 28th, you keep Pro access through the 27th.

After your billing cycle ends, Faceapp reverts you to the free version. You can still use the app and access free filters, but Pro features and watermark removal disappear. Your account and all uploaded photos remain safe; cancelling the subscription does not delete your data.

Auto-renewal stopping on your next cycle

The key win is that no charge appears on your next bill. Cancellation prevents the automatic renewal that would normally occur. However, Stopee recommends cancelling at least 24 to 48 hours before your renewal date to guarantee processing time. Processing delays are rare but do happen.

What cancellation does not do

Cancelling your subscription does not delete your Faceapp account. If you want to remove all your data, edited photos, and profile information, you must separately request account deletion through Faceapp's privacy settings or contact their support team. These are two separate actions.

Refund eligibility and how to claim one

Refunds are possible but depend on timing, the reason for cancellation, and which app store processed your payment.

Refund policies for apple and google play

Apple generally offers refunds within 14 days of purchase for unused or faulty content. Google Play allows refunds within 48 hours of purchase for most subscriptions. Both stores handle refunds independently of Faceapp, so your claim goes to the app store, not directly to the developer.

Claiming a refund beyond the standard window

If you're outside the app store's refund window (over 14 days on Apple or 48 hours on Google Play), you still have options under New Zealand consumer law. If Faceapp failed to deliver the service as advertised-for instance, a promised filter doesn't work or the app crashes regularly-you have grounds for a CGA complaint.

1. Document the problem with screenshots, video recordings, or written notes showing dates and times.
   • For example, record the app crashing or a filter producing the wrong effect.
2. Contact the app store's support team and explain the fault under the Consumer Guarantees Act.
   • Use the phrase: "This service is not of acceptable quality or fit for purpose under the Consumer Guarantees Act."
3. If the app store refuses, contact Faceapp's support email (see address below) with your evidence and CGA reference.
   • Request a refund and explain the service fault or misrepresentation.
4. If both refuse, escalate to Consumer Affairs Victoria or file a dispute with the Disputes Tribunal as a last resort.
   • Stopee recommends keeping all screenshots and email chains as evidence.

Pro tip: Faceapp's terms state they don't issue refunds, but this clause does not override the CGA. Your statutory rights supersede their terms.

Faceapp pricing and subscription plans

Understanding what you're paying for helps you decide if the Pro features justify the cost, especially if you're on the fence about cancellation.

Prices vary slightly by app store and change over time. You can see your exact charge on your App Store or Google Play receipt.

Hidden costs to watch for

Faceapp's free trial automatically converts to a paid subscription unless you cancel before the trial ends. Many users forget about the trial window and wake up to an unexpected charge. If this has happened to you, Stopee advises requesting a refund immediately, citing the CGA if necessary.

Common cancellation mistakes and how to avoid them

Cancelling can feel straightforward, but small errors leave you vulnerable to continued charges and disputes later.

Mistake one: cancelling the app instead of the subscription

Deleting the Faceapp app from your phone does nothing to stop your subscription. The subscription lives on Apple's or Google's servers, not on your device. Uninstalling the app is like throwing away your gym membership card without calling the gym-you still get charged.

Fix: Always cancel the subscription through Settings or the app store before deleting the app itself.

Mistake two: not screenshotting your cancellation confirmation

Without proof of cancellation, you have no evidence if the app store charges you again. A screenshot showing the cancellation date or "Subscription Cancelled" status is your only protection.

Fix: Take a screenshot immediately after cancelling. Store it in your phone's photos or email it to yourself for safekeeping. Stopee recommends keeping this proof for at least 60 days after cancellation.

Mistake three: cancelling too close to your renewal date

If you cancel on the same day your subscription renews, processing delays can cause a charge to go through anyway. The app store's systems may process your renewal before your cancellation registers.

Fix: Cancel at least two days before your next billing date. Check your receipt or app store settings to confirm your exact renewal date, then set a phone reminder to cancel a few days early.

Mistake four: assuming free trials auto-cancel

Faceapp's free trial does not auto-cancel. You must manually cancel before the trial ends, or you're charged full price automatically. No reminder email arrives. The burden is entirely on you.

Fix: When you start a free trial, immediately set a phone reminder for the day before the trial ends. Cancel that same day.

Checklist before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself from surprise charges.

Faceapp contact and cancellation address

Although Faceapp doesn't process cancellations directly, you may need to contact them for refunds, account deletion, or privacy concerns.

Official contact details

The main operational address for Faceapp cancellations and business inquiries is:

Faceapp Technology Limited
Saint Petersburg
Russia

For privacy requests, complaints, or data deletion inquiries, Faceapp maintains a secondary address:

Faceapp (Privacy)
Cyprus

Warning: The Cyprus address is primarily for privacy and data requests, not cancellation refunds. Direct cancellation inquiries to the Saint Petersburg headquarters, though response times vary significantly.

For fastest resolution, file your refund request directly through your app store (Apple or Google) first. Only escalate to Faceapp if the store refuses and you have a CGA claim.

Should you stay or cancel? a final decision guide

Before you cancel, consider whether Faceapp still delivers value or if it's truly time to move on.

If most of your reasons fall in the cancellation column, it's time to act. Stopee has helped thousands of New Zealand consumers cancel Faceapp and reclaim their money by following these exact steps and understanding their legal rights under the Consumer Guarantees Act. Your subscription doesn't own you-you control it.

Take action today: open your app store settings, locate your Faceapp subscription, and cancel it within the next 48 hours. Stopee stands ready to help if disputes arise after you cancel.