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Cancel Facetune2: The Right Way
How to cancel facetune2 subscription and claim your refund in new zealand
What is facetune2 and how does it work
Facetune2 is a portrait retouching and video editing app developed by Lightricks. It lets you smooth skin, reshape features, apply filters, and polish your photos and videos with professional-grade tools.
The app operates on a subscription model with premium features locked behind a recurring charge. This means your card gets charged automatically each billing period unless you actively cancel the subscription through your purchase platform.
Where you can get facetune2
You can download and subscribe to Facetune2 through three main channels: the Apple App Store (for iOS), Google Play (for Android), or directly via the Facetune website.
This matters because cancellation steps and refund eligibility depend entirely on where you bought your subscription. A purchase through Apple has different rules than a Google Play purchase, and both differ from buying directly through Facetune's website. Stopee specializes in navigating these platform differences, so you know exactly where to go.
How auto-renewal traps you
Many users don't realise that downloading Facetune2 for free does not mean you're free to use it. The free trial usually converts to a paid subscription automatically if you don't cancel before the trial ends.
This is where most people get caught: they use the app once or twice, forget about it, and wake up to unexpected charges on their bank statement weeks or months later.
Why you should cancel facetune2 now
Signs you're ready to quit
You might want to cancel if you've stopped using the app regularly, found a free alternative that works just as well, or simply can't justify the ongoing cost.
Cancelling immediately stops future charges, even if you've already paid for the current billing cycle. Your access continues until that paid period expires, so you're not losing anything by cancelling today.
The cost of keeping it
Facetune2 subscriptions in New Zealand typically range from around NZ$12 to NZ$25 per month, depending on your plan and whether you caught an introductory rate.
Over a year, a monthly subscription adds up to over NZ$200. If you're not actively using it, that's money you could redirect to something that brings you real value. Stopee helps you reclaim that budget by walking you through cancellation step by step.
How to cancel facetune2 on your device and platform
Cancel via apple app store (iOS)
If you subscribed through your iPhone or iPad, follow these steps to cancel directly from your device.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top (your Apple ID profile).
- Select Subscriptions.
- Find and tap Facetune2 in the list.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm the cancellation when prompted.
Pro tip: If you've already deleted the Facetune2 app, your subscription is still active. Deleting the app does not cancel the subscription-you must follow these steps to stop the charges.
Warning: After you tap Cancel Subscription, Apple may offer you a discounted renewal rate. Ignore this unless you genuinely want to keep the app. Stopee recommends sticking to your cancellation decision to avoid accidentally restarting your subscription.
Cancel via google play (Android)
Android users can cancel through the Google Play app or online at the Google Play web store.
- Open the Google Play app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Tap Facetune2.
- Select Cancel subscription and follow the on-screen prompts.
Alternatively, you can cancel online:
- Visit pay.google.com in your web browser.
- Log in with your Google account.
- Find Facetune2 under your subscriptions.
- Click Manage and select Cancel subscription.
Pro tip: Cancel through the web portal if you're having trouble finding the subscription in the app itself. The web version is often clearer and faster.
Cancel via facetune's website
If you purchased your Facetune2 subscription directly through the Facetune website (rather than an app store), you need to cancel through their account dashboard.
- Visit the Facetune website and log in with your account email and password.
- Navigate to your Account Dashboard or Subscription Settings (usually found in a menu or profile section).
- Find your active Facetune2 subscription.
- Select the Cancel option and confirm your cancellation.
- You should receive a confirmation email within minutes.
If you cannot locate your subscription settings, contact Facetune support directly via their website's help or contact form. Stopee advises keeping a copy of your confirmation email for your records.
What happens to your account after you cancel
Your access doesn't stop immediately
Cancelling your subscription stops future charges, but you keep access to premium features until your current billing period ends.
If your subscription was set to renew on 15 August, cancelling on 10 August means you can still use the full premium app until 15 August. After that date, you lose access to premium tools and revert to the free version (if available).
Your account and content remain
Cancelling your subscription does not delete your Facetune2 account or any photos and videos you've edited within the app.
Your edits, presets, and account data stay in place. If you ever want to resubscribe, you can log back in and pick up where you left off. However, if you want to permanently delete your account and all associated data, you'll need to contact Facetune support separately.
No more charges after cancellation
Once you cancel, you should never be charged again, assuming you completed the cancellation process successfully.
If charges appear on your bank statement after cancellation, contact your payment platform (Apple, Google, or the payment method you used) immediately and escalate to Facetune support if the charges persist.
Refunds and your money back
Refunds for app store purchases
If you bought your Facetune2 subscription through the Apple App Store, your refund request goes directly to Apple, not to Facetune or Lightricks.
Apple allows you to request a refund within a limited window (typically 14 days from purchase). Here's how:
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select Purchase History.
- Find the Facetune2 subscription charge.
- Tap the three dots next to it and select Report a Problem.
- Explain why you want a refund and submit your request.
Apple reviews your request and responds within a few business days. If approved, your refund is credited back to your original payment method (credit card, Apple gift card, or other).
Refunds for google play purchases
Google Play also allows refunds, but only within a short window (usually 14 days from the first subscription charge).
- Visit pay.google.com and log in.
- Find your Facetune2 subscription under Recent Purchases.
- Click the three dots next to the charge and select Request a refund.
- Choose your reason and submit the request.
Google typically processes refund requests within 5 to 10 business days. The money returns to the payment method you used for the purchase.
Refunds for direct website purchases
Facetune offers a 14-day refund policy for purchases made directly through their website. This is more generous than the app store policies and gives you a real cooling-off period.
To request a refund:
- Gather your receipt and the email address you used to purchase.
- Contact Facetune support through their website help form or email (check their FAQ page for the current support email).
- Clearly state that you purchased within the last 14 days and request a full refund.
- Provide your receipt as proof of purchase.
Facetune support typically responds within 1 to 2 business days and processes refunds back to your original payment method.
Misleading conduct and your rights in new zealand
New Zealand's Consumer Guarantees Act and Fair Trading Act protect you from misleading or deceptive trading practices. If Facetune2 was not clearly presented to you as a subscription with automatic renewal, or if charges were not transparent before purchase, you may have grounds for a refund even outside the standard 14-day window.
The key is demonstrable harm or deception. If you can show that you were misled about the cost, the auto-renewal terms, or the cancellation process, you have a stronger case for recovery.
Warning: Save all emails, screenshots of the app store listing, your receipt, and bank statements showing the charges. These documents are your evidence if you need to escalate.
Your consumer rights in new zealand
What the law says about digital subscriptions
The Consumer Guarantees Act guarantees that goods and services must be of acceptable quality, fit for purpose, and clearly advertised. If Facetune2 did not work as intended or was sold with hidden terms, you have consumer protections.
The Fair Trading Act adds an extra layer by prohibiting misleading or deceptive conduct, false representations about price, and unfair contract terms.
Your escalation options if facetune refuses
If Facetune2 or Lightricks refuses to refund you or denies your cancellation request, you can escalate to Consumer Protection NZ (now part of the Office of the Ombudsman).
Consumer Protection NZ investigates complaints about misleading marketing, unfair contract terms, and failures to honour cancellation requests. They can pressure the company to refund you if they find wrongdoing.
Stopee advises that you contact them first, as many disputes resolve within 30 days once a formal complaint is filed. Here's their contact information:
- Website: consumerprotection.govt.nz
- Email: complaints@consumerprotection.govt.nz
- Phone: 0800 889 993
Facetune2 pricing and subscription plans in new zealand
Current pricing
Exact New Zealand pricing for Facetune2 is not published on the App Store listing, making it difficult to compare plans upfront.
What we know is that Facetune2 subscriptions in the New Zealand App Store typically start around NZ$12 to NZ$25 per month, depending on whether you qualify for a promotional rate or choose an annual plan.
| Plan type | Typical price (NZD) | Billing period |
|---|---|---|
| Monthly subscription | NZ$12-NZ$25 | Every month (auto-renews) |
| Annual subscription | NZ$80-NZ$120 | Every 12 months (auto-renews) |
| Promotional trial | Free or NZ$0.99 | 3 to 7 days, then full price |
| Recommended to avoid | Any auto-renew plan you don't actively use | Cancel before trial or first charge |
Pro tip: Always check the exact price before confirming any purchase. The app store shows the price in NZD at checkout, and this is your final cost per billing cycle.
Common mistakes when cancelling facetune2
Cancelling through the wrong platform
If you bought through the App Store but try to cancel through Google Play, your subscription won't cancel. Each platform manages its own subscriptions separately, and a cancellation request on the wrong platform goes nowhere.
Check your original email receipt to confirm which platform you used. If the receipt says App Store or iTunes, cancel there. If it says Google Play, cancel there. If it says Facetune.com, cancel on their website.
Assuming deletion equals cancellation
Deleting the Facetune2 app from your phone does not cancel your subscription. The subscription exists on the app store platform, not on your device. Your next billing date arrives, and you're charged even though the app is long gone from your home screen.
Always cancel the subscription first through your account settings, then delete the app if you want.
Ignoring the confirmation email
After you cancel, you should receive a confirmation email within minutes. Some users don't check their email and assume the cancellation went through when it didn't.
Check your inbox (and spam folder) for a confirmation from Apple, Google, or Facetune. If you don't see one within an hour, repeat the cancellation process or contact support.
Not checking your statement after cancellation
Once you've cancelled, monitor your bank statement for the next billing cycle to confirm no charge appears. If you see a charge despite cancellation, contact the relevant platform immediately and escalate to Stopee's guidance on consumer rights if the charge is not reversed.
How to stay on top of your subscription after cancellation
Mark your calendar
You keep premium access until your paid period expires. Mark that expiry date on your calendar so you know when you lose premium features and revert to free access (if available).
Check your payment method
Verify that no charge appears on your credit card or payment method after your final billing cycle ends. Check your statement around the date your subscription was set to renew.
Keep your confirmation email
Store your cancellation confirmation email in a folder for at least 12 months. If a surprise charge appears, you have proof that you cancelled and can dispute it with your payment method or escalate to Consumer Protection NZ if needed.
When to consider cancelling versus keeping facetune2
| Cancel Facetune2 if | Keep Facetune2 if |
|---|---|
| You haven't opened the app in over a month | You regularly retouch photos for social media or business |
| You found a free or cheaper alternative that works better | Facetune2's tools are essential to your workflow |
| The monthly cost no longer fits your budget | You use it weekly and see clear value in the subscription |
| You were charged without explicit consent | You actively chosen to renew and track the charge |
How stopee helps you cancel with confidence
Cancelling a subscription should be simple, but companies intentionally make it complicated to keep you paying. Stopee has helped thousands of consumers cancel Facetune2 and other subscriptions by breaking down each platform's process, flagging common pitfalls, and explaining your legal rights in New Zealand.
Whether you're cancelling because you've found a better app, can't afford it, or were charged without clear consent, Stopee gives you the exact steps, the legal framework, and the confidence to get your money back. Visit Stopee today to access cancellation guides for hundreds of services and to get personalised support if your cancellation gets stuck.
Contact details for facetune2 and lightricks
Support and complaints
If you need to contact Facetune directly, look for their help or support page within the app or on their website.
Lightricks (the company behind Facetune2) does not list a physical office address in New Zealand. For billing disputes or refund appeals beyond the app store, use the contact form on the Facetune website or reach out to their support team through the official app.
If Facetune does not respond or refuses your legitimate refund request, contact Consumer Protection NZ:
- Phone: 0800 889 993
- Website: consumerprotection.govt.nz
- Email: complaints@consumerprotection.govt.nz
Stopee is here to support you through the entire cancellation process and beyond. If you encounter resistance or unclear terms, use Stopee's resources to understand your rights and escalate with confidence.