Manage Facetune2

How to cancel facetune2 and avoid surprise charges in the philippines

What facetune2 is and why you might want to cancel

Facetune2 is a portrait and selfie editing app made by Lightricks, a company based in Jerusalem, Israel. The app offers beauty retouching tools like skin smoothing, teeth whitening, facial reshaping, and filters designed to create social-ready photos in seconds. For many users in the Philippines, the editing tools themselves work well, but the subscription model and auto-renewal system create confusion and unexpected charges.

Understanding the facetune2 subscription model

Facetune2 operates on a recurring subscription rather than a one-time purchase. The app attracts users with a 7-day free trial, but here is the critical detail: once those 7 days end, the app automatically renews your subscription and charges you unless you cancel before the trial expires. Many Philippine users delete the app after the trial, assuming the subscription has ended, only to find a charge of ₱199.00 (monthly plan) or ₱1,990.00 (annual plan) appearing weeks later.

The subscription renews at the end of each billing cycle. To stop future charges, you must actively cancel through your account settings, the App Store, Google Play, or your web account. Deleting the app alone does not cancel your subscription.

Who should consider cancelling facetune2

You should cancel if you no longer use the app, if the subscription cost no longer fits your budget, or if you have found a free photo editing alternative that meets your needs. Stopee has helped thousands of users in the Philippines understand that continuing a subscription you do not actively use is money you could spend elsewhere. If your circumstances have changed since you started the trial, cancellation is straightforward once you know which platform handles your billing.

Pricing and what you are paying for

Facetune2 charges local Philippine prices, so you see costs in pesos from the moment you sign up. Below is the pricing breakdown you will encounter.

The paid plans unlock the full set of retouching and creative tools. There is no stripped-down version; you either have premium access or you use the limited free features. The key to avoiding unwanted charges is cancelling before your free trial or current billing cycle ends.

How to cancel facetune2 on each platform

Your cancellation method depends on where you originally subscribed. If you signed up on your iPhone, you cancel through the App Store. If you used Android, you cancel through Google Play. If you subscribed directly on the Facetune2 website, you cancel through your web account. Stopping at the wrong place is a common mistake that leaves your subscription active.

Cancel facetune2 on iPhone through the app store

If you signed up on an iPhone or iPad, the App Store manages your billing. Follow these steps to cancel immediately.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner (it looks like a circle with your photo or initials).
3. Select Subscriptions from the menu.
4. Find and tap Facetune2 in your active subscriptions list.
5. Tap Cancel Subscription and confirm your choice when prompted.
6. Take a screenshot of the confirmation screen showing the cancellation date.

Pro tip: If you see "Manage" instead of "Cancel Subscription," your trial or subscription may have already expired. Check the renewal date listed on that screen to confirm.

Warning: Simply deleting the Facetune2 app from your home screen does not cancel your subscription. You must complete the steps above.

Cancel facetune2 on android through google play

Android users who signed up through Google Play must cancel in the Google Play Store, not in the Facetune2 app itself. Here is how.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Manage your Google Account or Payments and subscriptions (depending on your Android version).
4. Tap Subscriptions.
5. Find Facetune2 in the list.
6. Tap Cancel subscription and follow the on-screen prompts.
7. Save a screenshot of the final cancellation confirmation.

Pro tip: Google Play sometimes asks you to provide feedback on why you are cancelling. You can skip this, but Stopee recommends noting your reason (cost, lack of use, etc.) so that services receive feedback on customer churn.

Cancel facetune2 through your web account

If you signed up directly on the Facetune2 website (not through an app store), log in to your web account to cancel.

1. Go to the Facetune2 login page or official website.
2. Sign in with your email address and password.
3. Navigate to Account Settings or Subscription Settings.
4. Locate your active subscription plan.
5. Click Cancel Subscription and confirm.
6. Screenshot the confirmation message for your records.

If the cancellation button does not appear, your subscription may actually be tied to the App Store or Google Play. In that case, you must cancel through the app store where you signed up, not the web account.

Warning: If you cannot find a cancellation option in your web account, contact Facetune2 support at facetune.support@lightricks.com or use their contact page at facetuneapp.com/contact-us. Keep a copy of all support emails for reference.

What to do immediately after cancelling

Cancellation can feel uncertain, especially when you are dealing with a company that operates across multiple platforms and time zones. Here are the steps you should take right after you click "cancel" to protect yourself from surprise charges.

Secure proof of your cancellation

Before you close any browser tabs or app screens, capture a screenshot of your cancellation confirmation. This screenshot proves to your bank, your credit card company, or Stopee (if you need support) that you attempted to cancel on a specific date. Include the date and time visible in the screenshot if possible.

If you received a cancellation email from Facetune2 or the app store, forward it to yourself and save it in a folder labeled "Subscriptions" or "Cancellations." You may need this proof if a charge appears after your cancellation date.

Mark your renewal date in a calendar

Write down the date when your current subscription period ends. If you cancelled a monthly plan mid-cycle (for example, on the 15th of the month), you are still entitled to access until the end of that billing period (the end of the month). Your cancellation takes effect at the end of your current cycle, not immediately.

Set a phone reminder for one week after your renewal date ends. If no charge appears by then, your cancellation worked. If a charge does appear, you will have documented proof of your cancellation attempt and can dispute it with your bank.

Check your payment method for unwanted charges

Monitor your credit card statement or mobile wallet for the next 30 to 45 days. Facetune2 charges may take several days to process, and refunds can take 5 to 10 business days to appear. If you see a charge after your renewal date has passed, contact Stopee or your bank immediately.

Refunds and what philippine consumer law protects

In the Philippines, your rights as a consumer are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel within a reasonable period and to receive a refund if a service was not delivered as promised.

Refund eligibility after cancellation

Once you cancel, you are typically not entitled to a refund for the portion of your subscription you have already used. However, if your subscription renews and you cancel within days of the renewal charge appearing, you may have grounds for a refund. Most payment processors allow disputes within 60 days of a charge.

If Facetune2 charges you after you have cancelled, you have two options:

• Contact the app store or payment processor: Apple, Google, or your bank can reverse unauthorized charges if you provide proof of your cancellation.
• Dispute the charge with your bank: File a chargeback or dispute claim if the company refuses to refund you. Under Philippine banking regulations, your issuing bank must investigate unauthorized recurring charges.

Your consumer rights under philippine law

The Consumer Act of the Philippines protects you in several ways when you cancel a subscription:

• Right to cancel: You have the right to cancel any subscription service, especially if the terms were not clearly explained.
• Right to clear billing information: Companies must display pricing in Philippine pesos and clearly state when renewal occurs.
• Right to dispute charges: If you were charged after cancelling, you can file a complaint with the Department of Trade and Industry (DTI) or the National Telecommunications Commission (NTC) if the charge involved digital services.

If Facetune2 refuses to process a cancellation or continues to charge you after you cancelled, you can escalate to the DTI Consumer Hotline at 1-386 or file a complaint at dti.gov.ph. Keep all screenshots, emails, and payment records as evidence.

Common mistakes that cost you money

Cancellation frustration is real, and it usually stems from small mistakes that leave your subscription running without your knowledge. Stopee has seen these patterns repeat thousands of times.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. You remove Facetune2 from your phone, see that it is gone, and believe the subscription is cancelled. Two weeks later, a charge appears. The app and the subscription are separate. Deleting the app does nothing to your billing. You must cancel through the App Store, Google Play, or your web account, not your phone's home screen.

Cancelling in the wrong location

If you signed up on your iPhone, cancelling in Google Play will not work. If you signed up through the website, cancelling in the App Store will not work. Each billing method is separate. You cancel where you originally paid. If you are unsure, check your email for a receipt from Apple, Google, or Facetune2 directly. That email tells you which platform owns your subscription.

Not taking a screenshot of your cancellation confirmation

Without proof, disputing a charge becomes your word against theirs. Take the screenshot before you close the screen. Stopee recommends saving it in three places: your phone, your email, and cloud storage (Google Drive, OneDrive, etc.). This redundancy protects you if one copy is lost.

Assuming the first screen is the final confirmation

Some platforms show a "Cancel" button, then a confirmation screen, then an email confirmation. Do not assume the process is complete after the first screen. Wait for the final confirmation message or email. If you do not receive an email within 24 hours, contact support to verify the cancellation went through.

Timeline and what to expect after cancellation

Understanding the cancellation timeline helps you know when you should see results and when to follow up if something goes wrong.

If you cancelled during a free trial, the cancellation usually takes effect immediately. If you cancelled during a paid subscription, access continues until the end of your current billing period, and the cancellation prevents the next renewal charge.

Backing up your content before cancellation

Facetune2 may retain your account data for up to 30 days after cancellation, but after that period, your edited photos and projects may be permanently deleted. If you have photos or projects you want to keep, export them before you cancel.

To save your work, open Facetune2, navigate to your saved projects or photos, and use the app's share or export feature to send them to your phone's photo gallery, Google Photos, or a cloud drive. This step takes only a few minutes and prevents the loss of work you may want to use later.

Contacting facetune2 support if cancellation fails

If you cancel but a charge still appears, or if you cannot find the cancellation button in your account, reach out to Facetune2 support. They operate from their headquarters in Jerusalem, Israel, and support is available by email and web form.

Support contact methods

• Email: facetune.support@lightricks.com (response time varies; typically 2 to 7 business days)
• Web contact form: facetuneapp.com/contact-us (select "Subscription" or "Billing" as your issue)
• Phone: +972-2-644-5449 (calls in Hebrew and English; hours not publicly listed)

When you contact support, include your account email, the date you attempted to cancel, and a screenshot of the cancellation confirmation if you have it. Be clear and specific: "I cancelled my subscription on [date], but I was charged on [date]."

Stopee advises keeping all correspondence with support. If the company does not refund you within 14 days, escalate to your bank or file a DTI complaint.

Cancellation checklist for philippine users

Use this checklist before, during, and after cancellation to ensure nothing is missed.

• Verify where you signed up (App Store, Google Play, or web account)
• Note your next renewal date from your account settings or receipt
• Export or download any photos or projects you want to keep
• Navigate to the correct cancellation location (app store or web account)
• Click "Cancel Subscription" and read any final prompts
• Take a screenshot of the cancellation confirmation before closing
• Wait for a confirmation email and save it
• Set a phone reminder for 7 days after your renewal date
• Check your bank statement or credit card for unexpected charges
• If a charge appears, contact support or your bank within 60 days

Contacting facetune2 directly for cancellation support

If you need to escalate a billing issue or request a manual cancellation, use the mailing addresses below. These are the official contact points recognized in Facetune2's terms of service and legal documentation.

Facetune2 and lightricks official addresses

For cancellations and subscription support:

Lightricks Ltd.
Yesha'yahu Leibowitz 30
Jerusalem, Israel 9190401

For data protection and privacy inquiries:

Lightricks Ltd.
Professor Racah Street, Building 5.4
Jerusalem, Israel 9190401

You can send a formal cancellation request to the first address if you are having trouble cancelling through the app or website. Include your account email, the date of your cancellation attempt, and a clear statement requesting the cancellation of your subscription and a refund if applicable.

Summary and your next step

Cancelling Facetune2 is straightforward once you know your billing platform and follow the correct steps. The most important action you can take today is identifying where you signed up, then cancelling in that exact location. Do not delete the app expecting the subscription to end, and always take a screenshot of your cancellation confirmation.

If you are charged after cancelling, your bank and the DTI are on your side. Philippine consumer law protects you from unauthorized recurring charges, and you have the right to dispute and recover money you did not authorize.

Stopee has helped thousands of consumers in the Philippines navigate subscription cancellations, refund disputes, and billing issues just like this. If you encounter any problems cancelling Facetune2, visit Stopee.com for additional resources, complaint templates, and step-by-step guidance. Your money belongs to you, and Stopee is here to make sure companies respect that.