Manage Facelab

How to cancel facelab: your step-by-step guide to stopping auto-renewal

What is facelab and why you might want to cancel

Facelab is a mobile photo editor and beauty retouching app available on iOS and Android. It offers basic editing tools, one-click filters and advanced Pro features locked behind weekly, monthly or annual subscriptions. The app distributes through the Apple App Store and Google Play, with additional payment options via PayPal and web checkout.

You might be cancelling because you've finished your trial, no longer use the Pro tools, found a better editor, or simply want to stop recurring charges. Whatever your reason, Stopee is here to walk you through cancellation without the runaround.

Main features and subscription tiers

Facelab provides beginner-friendly retouching, preset filters and Pro-only tools like advanced face sculpting and batch editing. The app typically offers a free trial period (usually 7 days) followed by paid subscription options. Your access to Pro features depends entirely on your active subscription status.

Why this guide matters

Cancelling a subscription should be straightforward, but app developers often bury cancellation links or use confusing wording. Stopee specialises in cutting through that friction. This guide shows you exactly how to cancel Facelab before auto-renewal charges your payment method again.

Your consumer rights and protections in new zealand

Consumer guarantees act and subscription refunds

Under New Zealand's Consumer Guarantees Act 1993, you have the right to cancel within 14 days of purchase if you signed up online or by distance communication. This applies even if the first 7 days are a free trial. If Facelab charged you unexpectedly or your subscription auto-renewed without clear consent, you may request a refund from the payment platform or the developer.

The platform (Apple or Google) or payment processor bears responsibility for managing refund requests. However, you can escalate to the Commerce Commission if you believe the company engaged in unfair or misleading conduct.

Preventing unwanted charges

Your best protection is cancelling auto-renewal at least 24 hours before your renewal date. This prevents a charge you didn't intend and removes any ambiguity about your intent to stop. Stopee recommends setting a phone reminder one week before renewal so you don't forget.

How to cancel facelab on iOS (Apple app store)

Step-by-step cancellation process

Cancelling your Facelab subscription on iPhone or iPad is simple when you know where to look. Apple handles all iOS subscription cancellations through your account settings, not within the app itself.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions (you may need to tap Media & Purchases first).
2. Find Facelab in your active subscriptions list.
   • If you don't see it, scroll down to check all subscriptions.
   • Facelab may appear under a different name depending on your region.
3. Tap Facelab to open the subscription details.
   • You'll see your plan (weekly, monthly or annual), renewal date and price.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm; tap Confirm Cancellation.
5. Check your email for a cancellation confirmation from Apple within minutes.
   • Save this confirmation as proof of cancellation.

Important timing and access details

Warning: If you cancel during a free trial, you lose access to Pro features immediately. This forfeits any unused trial days. If you cancel after paying, you retain Pro access until the end of your current billing period.

To avoid an unwanted charge, cancel at least 24 hours before your renewal date. Apple's system can take a few hours to process cancellations, so don't cut it close.

How to cancel facelab on android (Google play)

Step-by-step cancellation process

Google Play subscriptions are managed directly in the Play Store app. The process is almost identical to Apple's, but the menus differ slightly. Stopee guides you through each tap so you cancel confidently.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top right corner.
   • Select Subscriptions from the dropdown menu.
2. Scroll through your active subscriptions and tap Facelab.
   • You'll see your plan details, next billing date and cost.
3. Tap Cancel Subscription near the bottom of the screen.
   • Google Play may ask why you're cancelling; select a reason or skip.
4. Confirm your cancellation by tapping Yes, cancel or Cancel subscription.
   • You'll receive an on-screen confirmation and a confirmation email.
5. Verify your cancellation by checking the subscription list again.
   • Facelab should no longer appear under active subscriptions.

What to expect after cancellation

Pro tip: Google Play processes cancellations instantly in most cases. You won't be charged again, and if your subscription was active (not a free trial), you keep access until your current billing period ends.

No refund is issued automatically for the remaining time in your paid period. However, you can request a refund through Google Play Support if you cancelled within 48 hours of the charge.

How to cancel facelab via PayPal or web payment

Cancelling automatic PayPal payments

If you signed up through Facelab's web checkout or linked PayPal directly to the app, you manage cancellation through your PayPal account, not the app itself.

1. Visit paypal.com and log into your account.
   • Click the profile icon and select Settings.
2. Click Payments in the left menu, then Manage automatic payments.
   • This page shows all active merchant subscriptions.
3. Find Facelab (or the developer name, Lyrebird Studio) in the list.
   • Click it to open the subscription details.
4. Click Cancel to end the automatic payment.
   • PayPal asks you to confirm; click Turn off or Cancel.
5. You'll see a confirmation message; take a screenshot or note the date.
   • PayPal also sends a confirmation email.

Contacting the developer directly

If you can't find the subscription in PayPal or need manual help, contact Facelab's developer at lyrebirdstudio@gmail.com. Include your full name, email address linked to your account and the date of your last charge. Request cancellation explicitly and ask for a confirmation email in reply.

Allow 5 to 10 business days for a response. If the developer doesn't reply, escalate to your bank or PayPal dispute resolution.

What happens after you cancel facelab

Your access and features after cancellation

Cancelling a subscription doesn't instantly delete your account or photos. Your access depends on when you cancelled relative to your billing cycle.

• Cancelled during a free trial: You lose Pro feature access immediately. Any photos you edited remain in your account, but you can only use basic tools to open them.
• Cancelled after paying: You keep full Pro access until your current billing period ends (the date shown in your subscription details). After that date, Pro features lock and you revert to the free tier.

Avoiding unexpected charges

Once you've cancelled, auto-renewal is turned off. Your payment method will not be charged at the next renewal date. However, Stopee recommends waiting one full billing cycle (7 days, 30 days or 1 year, depending on your plan) and checking your bank statement to confirm no charge appears.

If a charge appears after cancellation, contact the platform (Apple, Google or PayPal) immediately. You have grounds to request a refund.

Account deletion and data removal

Cancelling your subscription does not delete your Facelab account or any photos, presets or edits you've saved. If you want complete account removal, contact the developer at lyrebirdstudio@gmail.com and request data deletion under New Zealand's Privacy Act 2020. The developer must comply within 20 working days.

Refunds: can you get your money back?

Refund policy and eligibility

Facelab itself does not advertise a refund guarantee. Instead, the platform or payment processor decides whether you qualify. Your chances depend on how long ago you paid, whether the charge was accidental and the reason you're requesting a refund.

Under the Consumer Guarantees Act, you have the right to cancel distance purchases within 14 days. If Facelab charged you without clear consent (for example, a trial that turned into a paid subscription without warning), you have a strong case for a refund.

How to request a refund

1. Through Apple App Store:
   • Visit support.apple.com and sign in with your Apple ID.
   • Select Subscriptions and purchases, then See all.
   • Find the Facelab charge and click Report a problem.
   • Explain your issue (unexpected charge, free trial converted, unused subscription) and submit.
   • Apple reviews your request and usually responds within 5 business days.
2. Through Google Play:
   • Open the Google Play Store app and go to your profile.
   • Tap Manage my Google Play, then Subscriptions.
   • Find Facelab, tap it and select Report a problem.
   • Describe your issue and submit.
   • Google typically responds within 3 to 10 business days.
3. Through PayPal or card payments:
   • Log into your PayPal account and view the transaction.
   • Click Dispute this transaction and select Item not received or Unauthorized payment.
   • Provide your cancellation confirmation as evidence.
   • If paying by card, contact your bank directly and ask to dispute the charge or reverse a subscription billing.

Timeline and next steps

Pro tip: Refund decisions are final after 45 days. Request refunds immediately after cancelling if you believe the charge was unjustified. Provide your cancellation confirmation email and explain the issue clearly.

If the platform refuses your refund, you can escalate to the Commerce Commission (comcom.govt.nz) if you believe Facelab engaged in unfair contract terms or misleading conduct.

Facelab pricing and plan comparison

Subscription options and costs

Facelab offers multiple subscription tiers to suit different budgets and commitment levels. Prices vary by region and payment platform, but here's a typical breakdown for New Zealand users.

Prices fluctuate based on promotions, your location and the app store you use. Always confirm the exact price before confirming a purchase.

Common mistakes people make when cancelling facelab

Why timing matters

It's frustrating when you cancel Facelab but still get charged a week later. This usually happens because you didn't cancel early enough or the cancellation didn't process in time.

• Cancelling too late: If your renewal is in 2 hours and you cancel now, the charge may have already been authorised. Cancel at least 24 hours before your renewal date listed in the subscription details.
• Cancelling in the wrong place: Cancelling the app itself does not cancel your subscription. You must cancel through Settings (iOS) or Play Store (Android). Many users delete the app and think they've cancelled, then get shocked by a charge.
• Ignoring confirmation: Don't assume cancellation is done until you see a confirmation email or screen. Screenshot everything and check your subscription list again after 24 hours.
• Mixing up payment methods: If you signed up via Apple but pay with PayPal, you must cancel through PayPal, not Apple. Stopping one payment method doesn't stop the other.

How stopee helps you avoid these traps

Stopee specialises in guiding users through cancellations step by step, flagging exactly where people go wrong. Our guides highlight the timing risks and the specific menu paths so you never waste time searching.

Before you cancel: is facelab right for you?

Reasons to keep your subscription

• You use the app multiple times a week and the Pro tools save you significant editing time.
• You're still within a free trial period and haven't fully tested the advanced features.
• You prefer Facelab's interface and filters to competitors like Snapseed, Lightroom or Adobe Express.
• You've invested time building presets and photo libraries in the app.

Reasons to cancel

• You've stopped using the app or haven't opened it in more than a month.
• The subscription cost doesn't justify your usage (casual users may get by on free tools).
• You found a cheaper alternative or a free app that does the same job.
• You're trying a trial and realised it's not for you.
• You're experiencing unexpected charges or poor customer service.

Facelab cancellation checklist

Before you cancel

• Note your current renewal date (visible in subscription settings).
• Export or back up any custom presets or filters you've created.
• Take screenshots of high-quality edits in case you want to recreate them later.
• Set a reminder for 24 hours before renewal as a backup timer.

During cancellation

• Cancel through the official app store (Apple Settings or Google Play), not within the app.
• Confirm that auto-renew is toggled off (you should see "Subscription will end on [date]").
• Take a screenshot of the confirmation screen.
• Wait for a confirmation email from the platform within 24 hours.

After cancellation

• Check your subscription list again after 24 hours to verify cancellation status.
• Monitor your bank statement for the next 3 billing cycles to confirm no charge appears.
• If an unexpected charge does appear, contact the platform immediately with your cancellation confirmation.
• Request a refund within 14 days of the charge under the Consumer Guarantees Act if necessary.

Facelab's registered address in new zealand

How to contact face lab limited for formal requests

If you need to send a formal cancellation notice, data deletion request or complaint, use the official registered address for Face Lab Limited (NZBN 9429046383303).

Mailing address:

Face Lab Limited
NZBN: 9429046383303
Lyrebird Studio
New Zealand

Send formal notices via registered mail to ensure delivery. Include your full name, email, account ID (if known) and a clear statement of your request (cancellation, refund, data deletion). Allow 10 to 15 business days for a response.

Escalation options

If Facelab doesn't respond or refuses your request, contact the Commerce Commission (comcom.govt.nz) to lodge a complaint under fair trading legislation. The Commission investigates misleading conduct, unfair contract terms and subscription traps.

Summary: cancel facelab with confidence

Cancelling Facelab is straightforward once you know exactly where to look and when to act. The key is cancelling through your payment platform (Apple, Google or PayPal) at least 24 hours before renewal, not within the app itself. Take a screenshot, wait for confirmation and monitor your bank statement.

If you encounter unexpected charges or refusal from the platform, invoke your Consumer Guarantees Act rights and request a refund. You have 14 days to cancel most online purchases, and if the company acted unfairly, the Commerce Commission will back you up.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and protect themselves from dark patterns and hidden charges. Whether you're cancelling Facelab because you found a better app, your trial ended or you simply want to save money, Stopee is your trusted partner in taking back control of your subscriptions. Visit stopee.com today to explore guides for cancelling dozens of other services, or use our free checker to audit all your active subscriptions and identify ones you've forgotten about.