Manage Facelab

How to cancel facelab and reclaim control of your photo editing

What is facelab and why you might want to cancel

Facelab is a mobile photo editing app that specializes in facial and body retouching, available on both iOS and Android. The app operates on a subscription model, offering weekly, monthly, and annual plans that unlock premium editing features. You can also purchase lifetime access through a one-time payment. While Facelab serves plenty of users well, subscription fatigue, accidental charges, or simply finding a better editing tool are all legitimate reasons to step back. At Stopee, we believe you deserve clarity and control over every subscription you pay for-including this one.

Why cancelling matters right now

If you've stopped using Facelab or discovered you're paying for features you don't need, every day you delay costs you real money. Facelab subscriptions renew automatically, and if you miss the cancellation window, you'll be charged for another billing cycle. In Canada, you have specific consumer protections under the Consumer Protection Act that require businesses to honour cancellations promptly and provide clear refund pathways. The sooner you act, the sooner you reclaim that budget.

Facelab subscription plans and current pricing

Understanding what you're paying for is the first step toward making an informed cancellation decision.

Prices are converted from USD at the time of your purchase, so exact CAD amounts vary. If you're on a weekly or monthly plan, your costs add up quickly-which is why cancelling promptly protects your wallet. Stopee recommends reviewing your subscription frequency before you cancel; if you've accidentally signed up for weekly billing when you meant monthly, cancelling and re-subscribing to the correct plan may save you money.

When you should cancel facelab

Cancellation makes sense in several clear scenarios.

Signs it's time to go

• You haven't opened the app in 2+ weeks and don't plan to use it again.
• You've found another photo editor that fits your workflow better.
• You're being charged but using free alternatives instead.
• A surprise charge appeared on your statement without your knowledge.
• You activated a free trial and want to cancel before the paid subscription kicks in.
• You completed the specific editing project you subscribed for.

Each of these is valid. There's no shame in stepping away-Stopee's mission is to help you spend your money intentionally, not out of habit or neglect.

Reasons to hold on

If you use Facelab weekly for social media content, product photography, or personal projects, and the editing tools genuinely speed up your workflow, the subscription cost may represent real value. Similarly, if you've already paid for an annual plan and we're early in the billing cycle, cancelling immediately means losing access with months of pre-paid service left. In that case, focus instead on getting a refund (covered below) rather than simply cancelling access.

How to cancel facelab step by step

Your cancellation method depends on where you subscribed-iOS App Store, Google Play, or directly through Facelab's web store. Each path is straightforward if you follow these instructions carefully.

Cancel facelab on iOS (Apple app store)

Apple manages all App Store subscriptions, so you'll cancel directly through your device settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile picture at the top of the screen.
3. Select Subscriptions.
4. Find and tap Facelab: Face & Body Editor from the list.
5. Tap Cancel Subscription (or "Edit Subscription" if you see that first, then choose cancel).
6. Select your reason for cancellation from the menu (optional but helpful to Apple's product team).
7. Confirm the cancellation by tapping Confirm when prompted.

Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged. Your access will remain active until the current billing period ends, then stop auto-renewing.

Warning: If you used a free trial before purchasing, that trial must also be cancelled through this same Apple ID subscription menu-free trials auto-renew into paid subscriptions unless explicitly cancelled. Screenshot your cancellation confirmation screen for your records.

Cancel facelab on android (Google play)

Google Play also centralizes subscription management, making the process similar to Apple's but with slightly different navigation.

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Go to Subscriptions.
4. Tap Facelab: Face & Body Editor in your active subscriptions list.
5. Tap Cancel subscription.
6. Follow Google's prompts to confirm your cancellation reason and final confirmation.
7. You'll see a confirmation message-take a screenshot immediately.

Pro tip: Google's cancellation system is reliable, but confirmation screenshots are your proof if a charge appears on your next billing cycle. Store that screenshot in a dedicated folder on your phone or cloud storage.

Warning: Do not delete the Facelab app from your device until after your current paid period ends. Uninstalling the app does not cancel your subscription.

Cancel via facelab's web account (backup method)

If you can't cancel through Apple or Google, or if you prefer direct contact with Facelab's developer, this method gives you a paper trail.

1. Visit Facelab's official web portal (if available) and log in with your account credentials.
2. Navigate to Billing, Account Settings, or Subscriptions (exact label varies).
3. Locate your active subscription and select the Cancel Subscription button.
4. If no web cancellation option appears, proceed to direct contact:
   • Email the developer at lyrebirdstudio@gmail.com with a clear subject line: "Subscription Cancellation Request - [Your Email/Account ID]".
   • Include your full name, the email address associated with your account, and your device (iOS or Android).
   • State your request plainly: "Please cancel my Facelab subscription effective immediately."
   • Request written confirmation of the cancellation in reply.
5. For added security under Canadian consumer law, you may also send a formal cancellation notice by registered mail (tracked delivery) to the developer's mailing address. Keep the tracking number and proof of delivery.

Pro tip: Always keep copies of your email correspondence. If a charge appears after you've emailed a cancellation request, you have evidence of your intent to cancel-a powerful lever when disputing the charge with your bank or credit card company.

What happens to your facelab account after cancellation

Cancelling your subscription doesn't erase your identity, but understanding what persists helps you avoid surprises.

Your access and data

Once your current billing period ends, your premium features lock immediately. You'll still be able to access the app, but only free-tier editing tools will function. Any photos, projects, or edits you've saved within Facelab may remain in your account indefinitely-Facelab's retention policy is controlled by the developer, not by you. If you want to preserve your work before cancelling, export or download any projects beforehand.

Warning: Do not assume data deletion happens automatically. If you want your account and all associated data completely removed, contact Facelab directly at lyrebirdstudio@gmail.com and request account deletion explicitly. Stopee always recommends a separate deletion request to ensure your information isn't retained longer than necessary.

Your billing history

Cancellation stops future charges, but it does not erase past transactions. You'll still see all historical purchases in your Apple, Google, or payment account. These records remain for tax and dispute purposes-this is normal and required by Canadian law.

How to get a refund for facelab

Cancelling and refunding are two separate actions. Stopping the subscription halts future charges; requesting a refund reclaims money you've already paid.

Refunds for app store and google play subscriptions

Both Apple and Google operate their own refund systems independent of Facelab. The developer does not process these refunds directly.

For iOS (App Store):

1. Open your Email app and locate a Facelab or App Store receipt.
2. Visit reportaproblem.apple.com in a web browser.
3. Sign in with your Apple ID.
4. Find the Facelab subscription or purchase in your order history.
5. Click Report a Problem next to the charge.
6. Select "I would like a refund for this purchase" and choose a reason (e.g., "Accidental purchase", "App does not match description", "Unauthorized charge").
7. Submit your request with any relevant details.
8. Apple typically responds within 5-7 business days via email.

For Android (Google Play):

1. Open the Google Play Store app.
2. Go to Menu > Payments and subscriptions > Subscriptions.
3. Tap the Facelab subscription.
4. Select Report a problem or Report issue.
5. Describe why you want a refund and submit.
6. Google reviews requests within 3-5 business days and emails you the outcome.

Pro tip: Both Apple and Google are more likely to approve refunds if you request them within 14-30 days of purchase. The older the charge, the less likely approval becomes. Act quickly.

Refunds for facelab's web store purchases (physical products)

Facelab also sells physical items like brushes and merchandise through facelabca.com. These fall under a separate refund policy.

• The merchant offers a 7-day refund window from the date you receive items.
• Items must be unopened, unused, and in original packaging to qualify.
• Certain categories (OUTLET, MERCH, DRY BODY BRUSH) are excluded from returns.
• Refunds are processed by bank transfer within 5 business days of inspection.
• You typically cover return shipping costs unless the item arrived damaged or incomplete.
• Contact Facelab directly with your order number to initiate a physical product return.

Warning: The 7-day window is the merchant's stated policy only-it does not reflect the 14-day statutory cooling-off right that Canadian consumer law provides for online distance sales. However, Stopee advises contacting the merchant first to negotiate within their 7-day framework before escalating to consumer protection authorities.

Your consumer rights and how to enforce them

Canada's Consumer Protection Act gives you strong rights when dealing with subscriptions and digital services.

Cancellation rights under canadian law

• You have the right to cancel any recurring subscription at any time.
• Cancellation must be processed no later than the next billing date after your request.
• Businesses cannot charge you after you've properly cancelled, even if they claim a technical glitch occurred.
• If a company continues charging after cancellation, that's an illegal practice under the Consumer Protection Act.

Stopee emphasizes that these rights are non-negotiable. Facelab (via Apple, Google, or direct contact) must honour your cancellation request promptly and without resistance.

Disputing unauthorized or erroneous charges

If you cancelled but were charged again, or if a charge appears you didn't authorize:

1. First, contact Facelab's developer at lyrebirdstudio@gmail.com with proof of your cancellation request (screenshot, email, or registered mail receipt).
2. If they don't respond or refuse to refund within 10 business days, contact your credit card company or bank directly.
3. File a chargeback dispute or credit card dispute with proof:
   • Your cancellation confirmation (screenshot).
   • Your cancellation email or registered mail tracking number.
   • Bank statements showing the unauthorized charge.
   • Any correspondence with Facelab.
4. If the dispute doesn't resolve to your satisfaction, escalate to your provincial consumer protection agency:
   • Ontario: ServiceOntario Consumer Protection (1-800-889-9768).
   • British Columbia: Consumer Protection BC (1-888-564-9963).
   • Alberta: Fair Trading Act enforcement (Alberta Health Services).
   • Other provinces: Search "[Province name] consumer protection office".

Most agencies will investigate for free and can compel businesses to refund illegal charges. This process typically takes 4-8 weeks but has a strong success rate when you have clear documentation.

Common mistakes to avoid when cancelling facelab

We understand the frustration when a cancellation goes wrong-you're trying to do the right thing, and the process feels deliberately opaque. Here are the traps Stopee has seen repeat countless times.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common blunder. Uninstalling Facelab from your phone stops you from using it, but it does not stop your subscription from renewing. You'll continue being charged until you formally cancel through the App Store or Google Play. Always cancel first, then delete.

Mistake 2: missing the cancellation deadline

Both Apple and Google require you to cancel at least 24 hours before your renewal date. If you cancel at 11:55 PM on the day before renewal, you may still be charged. Set a phone reminder 2-3 days before renewal to give yourself a buffer.

Mistake 3: not saving your cancellation confirmation

Screenshots are your only defence if a charge appears after cancellation. Always capture the confirmation screen before closing the app or browser. Store it in a cloud folder or email it to yourself immediately.

Mistake 4: assuming a free trial cancellation happens automatically

Free trials do not cancel themselves. If you sign up for a 7-day or 14-day free trial and forget to cancel before it ends, you'll be charged for a full subscription. Set a phone alarm 2 days into any free trial as a reminder to cancel if you're not committing to the paid plan.

Mistake 5: contacting only the developer, not the payment platform

If you subscribed through Apple or Google, those companies are your primary point of contact for cancellations and refunds-not Facelab. Going straight to the developer may result in them saying "cancel through your payment app" while you wait, burning the window to request a refund.

Your cancellation checklist

Use this step-by-step checklist to stay organized and ensure nothing falls through the cracks.

Why stopee helps thousands of consumers cancel subscriptions

Facelab is just one of dozens of apps and services that rely on subscription auto-renewal to hide rising costs from your attention. Stopee exists because we believe you shouldn't have to decode terms of service or navigate dark UI patterns to take control of your money. Our mission is to give you the clearest, most actionable cancellation steps available-for Facelab and thousands of other services.

Over the past several years, Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute illegal charges, and recover refunds they didn't know they had a right to claim. We've also indexed consumer law across every Canadian province so you can cite your rights confidently when disputing a charge.

If you found this guide helpful, share it with a friend who's been meaning to cancel Facelab but didn't know where to start. And if you encounter resistance from the developer or the payment platform, return to Stopee for escalation guidance tailored to your situation. Your wallet deserves better-and so do you.

Contact information and next steps

If you need to reach Facelab's developer directly for cancellation, account deletion, or refund disputes, use these contact methods.

Facelab developer contact

• Email: lyrebirdstudio@gmail.com
• Web store: facelabca.com (for physical product returns)
• App Store (Canada): Facelab on the App Store
• Google Play: Search "Facelab: Face & Body Editor" directly in the Play Store app

For registered mail (formal cancellation notice)

If you choose to send a formal cancellation notice by registered mail with proof of delivery, address it to the developer's business address. Stopee recommends including: your full name, account email, device type (iOS or Android), subscription plan, and a clear statement requesting immediate cancellation. Keep the postal receipt and tracking number as evidence of your cancellation request.

Stopee remains your partner in reclaiming control over your subscriptions. Whether you're cancelling Facelab today or planning to audit your other recurring charges tomorrow, we're here to guide you through every step with clarity, empathy, and actionable advice. Cancel with confidence-you've got this.