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How to cancel forhers in canada: your complete guide to stopping charges

What is forhers and why you might want to cancel

Forhers (operating as Hims & Hers Canada, Inc.) is an online telehealth platform that delivers prescription medications, weight-loss programs, and virtual consultations directly to your door across Canada. You can access licensed providers remotely, receive medications shipped to your home, and manage ongoing subscription plans for birth control, weight-loss treatments, and injectable therapies.

If your health needs have changed, you've found a more affordable option, or you're simply not using the service anymore, cancelling your subscription is straightforward. At Stopee, we understand that subscription services often make cancellation harder than it should be, which is why we've mapped out every method to help you exit cleanly and on your terms.

The good news: Forhers allows you to cancel online through your account dashboard, and the process takes just a few minutes. The important detail: you must cancel at least 2 days before your next billing date to avoid unwanted charges. This guide walks you through every cancellation method, refund policy, your consumer rights in Canada, and the traps to avoid.

Why you might cancel forhers

Common reasons include switching to a different healthcare provider, completing your treatment plan, finding a lower-cost alternative, experiencing side effects from medications, or simply deciding telehealth isn't right for you. If your subscription was meant to be short-term but you forgot to cancel, you're in good company. Stopee helps thousands of subscribers every month stop unwanted recurring charges, and we're here to guide you through this one too.

How forhers subscriptions work

Most Forhers plans renew on a monthly basis. You pay upfront for your current billing period, and the subscription renews automatically unless you cancel. Some plans (like the injectable weight-loss programs) require you to pay 6 or 12 months upfront, which means you have access for that full period even after you cancel. Understanding your specific plan type matters because it affects when your access ends and whether refunds apply.

Forhers pricing and plan options in canada

Your plan type directly influences your cancellation outcome and refund eligibility.

If you're on a month-to-month plan like birth control, cancelling stops your next charge immediately (provided you cancel before the renewal date). If you prepaid for 6 or 12 months, cancelling stops future charges but you retain access through your paid period. Stopee recommends reviewing your last receipt or logging into your account to confirm which plan you're actually on before proceeding.

Your consumer rights under canadian law

Canadian federal and provincial consumer protection laws protect you when cancelling subscriptions.

The federal consumer protection act

Under the federal Consumer Protection Act, you have the right to cancel a subscription agreement within 14 days of purchase or signing up, without penalty. If Forhers charges you after you've requested cancellation, you can dispute the charge with your bank or credit card company. Many provinces also require companies to provide clear cancellation terms upfront, which Forhers must do.

Québec consumer protection law

If you live in Québec, provincial law (Law 24) is more protective than federal rules. You may be entitled to a prorated refund of unused subscription fees when you cancel. This means if you're 10 days into a 30-day billing cycle and you cancel, Québec law may require Forhers to refund 20 days of your payment. When you contact support, explicitly mention this right if you're in Québec and you believe you're owed a prorated refund. Stopee has helped many Quebec residents claim refunds they didn't know they were entitled to simply by stating their legal rights clearly.

Health canada regulations

Medications dispensed by Forhers fall under Health Canada rules: once delivered, prescription medications are final sales and cannot be returned (unless damaged or defective). You have 14 days to report a damaged shipment. This doesn't prevent cancellation of your subscription, but it means you cannot reverse past medication deliveries for a refund.

How to cancel your forhers subscription: step-by-step

You have four cancellation methods available in Canada, listed here from fastest to most time-intensive.

Method 1: cancel online via your account dashboard (preferred)

This is the fastest route and gives you instant confirmation. You can cancel through either forhers.com or forhers.ca, depending on which site you used to sign up.

1. Go to forhers.com or forhers.ca and log in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset email.
2. Once logged in, locate "Subscriptions," "Account settings," or "Billing" (the exact label varies by account type).
   • Look for an icon or menu button (often three horizontal lines) in the top right corner.
3. Find the subscription you want to cancel and click on it to open the subscription details.
   • If you have multiple subscriptions (e.g., birth control and weight-loss programs), make sure you select the correct one.
4. Look for a button or link labelled "Cancel subscription," "End subscription," or "Manage subscription."
   • Click it.
5. You may see a survey or a retention offer asking why you're leaving. You don't need to complete the survey, but you can if you want feedback to be heard.
   • Proceed to the next step.
6. Confirm the cancellation by clicking the final "Confirm" or "Cancel subscription" button.
   • Warning: Some pages ask for a password re-entry as a safety step. This is normal.
7. You'll see a confirmation message on screen. A confirmation email will arrive in your inbox within minutes.
   • Pro tip: Take a screenshot of the on-screen confirmation and save the confirmation email. You'll need this if any future charges appear on your card.

Timing is critical: You must cancel at least 2 days before your next billing date. If your billing date is in 1 day and you cancel today, the charge may still go through. Check your account for your renewal date before you cancel.

Method 2: cancel by email (forhers.ca users)

If you signed up on forhers.ca and the online method isn't working, or if you prefer written documentation, email is your backup option.

1. Send an email to support@forhers.ca with the subject "Cancel my subscription."
   • Keep the subject clear so your request isn't missed.
2. Include the following information in the email body:
   • Your full name (as it appears on your account)
   • The email address registered to your Forhers account
   • Your subscription or order number (find this in your account or past invoices)
   • Your preferred effective cancellation date (or state "immediately")
   • A clear statement: "I request cancellation of my Forhers subscription effective immediately" or on your stated date
3. Send the email and wait for a reply.
   • Forhers typically responds within 24 to 48 hours during business days.
4. When they reply confirming cancellation, save that email as your proof of request.
   • Pro tip: If you don't receive a response within 48 hours, send a follow-up email or call their phone support (see Method 3 below).

Method 3: cancel by phone

If you need to speak to a human or if you want real-time confirmation, phone support is available.

1. For Canadian customers using forhers.ca, call (514) 700-6933.
   • This is Forhers' Canada-specific support number.
   • Have your account email and subscription number ready.
2. For customers using forhers.com (international site), call 1-800-368-0038.
   • You may reach a US-based support team, but they can process Canadian cancellations.
3. When you reach support, clearly state: "I want to cancel my subscription effective immediately" or "at the end of my current billing period."
   • Ask them to confirm the cancellation date in writing via email as well.
4. Request a confirmation number or reference number.
   • Pro tip: Jot down the date, time, support agent's name, and confirmation number. If a charge appears later, you'll have proof you called.

Method 4: cancel an app store subscription

If you subscribed through Apple App Store or Google Play, the cancellation process is different from the website.

1. For iPhone (Apple App Store):
   • Open the Settings app on your iPhone.
   • Tap your name at the top, then select "Subscriptions."
   • Find and tap "Forhers."
   • Tap "Cancel subscription" and confirm.
   • Apple will send you a cancellation confirmation email.
2. For Android (Google Play):
   • Open the Google Play Store app.
   • Tap the profile icon in the top right corner.
   • Select "Manage subscriptions."
   • Find and tap "Forhers."
   • Tap "Cancel subscription" and confirm.
   • Google will email you confirmation.
3. Do not rely solely on the Forhers app itself: Forhers' official documentation does not confirm that cancelling within the Forhers app will cancel your app store subscription. Always cancel through the app store's own subscription menu to be certain.
   • Warning: Many people cancel within the app and assume they're done, only to be charged again. The app store (not Forhers) controls your subscription if you signed up there.

What happens immediately after you cancel

Cancelling can feel abrupt, but understanding what comes next helps you avoid costly surprises.

Access during your final billing period

When you cancel your subscription, you retain full access to your account, prescriptions, and any services you've already paid for until the end of your current billing cycle. You can continue to request prescription refills, contact your provider, and access any saved medical records. You won't lose access mid-month; the cancellation simply prevents the next charge from processing.

No future shipments or refills

After your cancellation takes effect, Forhers will not ship any additional medications or supplies. If you have an auto-refill scheduled for next month, it will be cancelled. If you need another prescription after your access ends, you'll need to sign up again or contact another healthcare provider.

Confirmation email

Forhers sends a confirmation email within 24 hours of processing your cancellation. This email confirms the effective date of your cancellation and whether any final charges will appear. Check your spam folder if you don't see it in your inbox within 24 hours. Stopee recommends saving this email permanently; it's your receipt and proof if you need to dispute a charge later.

Your account and medical records

Cancelling your subscription does not automatically delete your account or medical records. Forhers retains this information according to Health Canada regulations and their privacy policy. Your medical records remain accessible to you (you can request them). If you want your account and all personal data permanently deleted, you must request this separately through support at support@forhers.ca or by phone. Deletion requests can take 30 to 60 days to process.

Refund policy and what you can recover

Understanding Forhers' refund rules prevents disappointment and helps you identify if you're owed money.

Standard refund policy

Forhers' base policy is that subscription payments are non-refundable for unused portions of your billing cycle. Cancelling stops future charges but does not usually result in a prorated refund. For example, if you paid $199 for a month and you cancel after 5 days, you won't receive a refund for the remaining 25 days of that month.

Québec residents: prorated refund rights

If you live in Québec, provincial law (specifically Law 24 on consumer protection) may entitle you to a prorated refund. This means Forhers must refund the unused portion of your subscription fee when you cancel. If you're 10 days into a 30-day month and you cancel, you may be owed a refund for 20 days. When you contact Forhers support, explicitly state: "I am a Québec resident and I am requesting a prorated refund under Québec consumer protection law." Stopee has helped Québec residents recover hundreds of dollars in prorated refunds simply by knowing and asserting their legal right.

Medications and dispensed products

Prescription medications shipped to you are final sales under Health Canada rules and cannot be returned for a refund once delivered. The exception: if you receive a damaged, defective, or incorrect shipment, you have 14 days to report it. Forhers will assess the claim and may offer a replacement shipment or redelivery (a $10 redelivery fee may apply). You cannot refuse a delivery and then ask for a refund; the medication must be defective or incorrectly dispensed.

Testing services purchased through forhers.com

If you purchased testing services (lab tests, health screenings) through forhers.com, you may be eligible for a full refund if you request it within 48 hours and no testing service has been provided. After 48 hours, refunds become discretionary, and after extended timeframes (e.g., one year), no refunds are available. Contact support immediately if you want to pursue a testing service refund.

Prepaid plans (6-month and 12-month injectable programs)

If you prepaid for a 6-month or 12-month plan and you cancel early, you've already paid Forhers for that entire period. You retain access through the end of your paid term, but you don't receive a refund for the unused months. The cancellation simply stops additional charges from accruing after your prepaid term ends. If you paid $1,194 for 6 months of GLP-1 injections and cancel after 2 months, you don't receive a refund for the remaining 4 months; you just won't be charged again after your 6 months are up.

Common mistakes to avoid when cancelling

We know the frustration of thinking you've cancelled something, only to discover a surprise charge a month later. Here's how to stay one step ahead.

Cancelling only through the forhers app, not the app store

If you subscribed through Apple App Store or Google Play, deleting the Forhers app or cancelling inside the Forhers app will not stop your app store subscription. The app store controls billing, not the app itself. You must cancel through Settings > Subscriptions (iPhone) or Google Play > Manage Subscriptions (Android). Many people waste months of charges because they assume the app and the app store are linked. They aren't.

Cancelling too close to your billing date

You must cancel at least 2 days before your renewal date. If your billing date is in 1 day and you cancel today, the charge may still process because Forhers processes renewals in advance. Check your account for your exact renewal date before you hit cancel. If a charge goes through and it shouldn't have, contact support immediately with proof of your cancellation.

Not saving your confirmation email or screenshot

The confirmation email is your legal proof that you cancelled. If you don't save it and a charge appears on your card, Forhers may claim they have no record of your request. Always screenshot the on-screen confirmation and save the confirmation email in a dedicated folder. This takes 30 seconds and prevents hours of disputes later.

Assuming the survey means you're not cancelled

When you cancel through your account, Forhers may ask you why you're leaving or offer a retention discount. Skipping the survey or declining the offer doesn't invalidate your cancellation. The survey is optional. Your cancellation is still processed regardless. Don't feel pressured to provide feedback if you don't want to. Stopee's research shows that retention offers are often designed to confuse you into staying; stick to your decision.

Forgetting about auto-refills

If you've set up automatic refills for birth control or other medications, cancelling your subscription cancels the auto-refill too. However, if a refill was scheduled to ship on the same day you cancel, it may still ship. Contact support if an unexpected shipment arrives after you've cancelled; you can refuse delivery or request a return label.

Your cancellation checklist

Use this checklist to ensure you've covered every base before, during, and after cancellation.

If forhers charges you after cancellation

Despite your best efforts, a charge may still appear on your account. Here's how to get it reversed.

Step 1: contact forhers support first

Email support@forhers.ca or call (514) 700-6933 with your cancellation confirmation number or proof of cancellation. Explain the situation calmly: "I cancelled my subscription on [date] and I've received a charge on [date]. I have confirmation of my cancellation. Can you reverse this charge?" Forhers' support can process a reversal directly if it's their error. This is faster than a chargeback.

Step 2: request a chargeback if support doesn't respond

If Forhers doesn't reverse the charge within 5 to 7 business days, contact your bank or credit card company and request a chargeback. Provide them with your cancellation confirmation email or screenshot. Banks can reverse unauthorized charges if you've made a good-faith effort to resolve the issue with the merchant first. Most chargebacks succeed if you have documentation.

Step 3: report to your provincial consumer protection office

If Forhers refuses to acknowledge the charge or reverses it but doesn't prevent future charges, file a complaint with your provincial consumer protection authority. In Ontario, this is Consumer Protection Ontario; in British Columbia, it's the Office of Fair Trading. In Québec, contact the Office of the Protecteur du Consommateur. Provide copies of your cancellation confirmation and your bank statements. These authorities have the power to investigate and order refunds.

Comparing forhers to other canadian telehealth options

If you're cancelling because Forhers isn't right for you, here's how it stacks up against competitors.

If you're leaving Forhers for another telehealth service, you don't need to switch all at once. You can cancel Forhers, try another provider for a month, and switch back if needed. There's no penalty for exploring options.

Contact information and next steps

Forhers Canada support channels:

• Website: forhers.ca (Canadian site) or forhers.com (international site)
• Email: support@forhers.ca
• Phone (Canada): (514) 700-6933
• Phone (International): 1-800-368-0038
• Mailing address: Available through your account settings under "Contact us"

Canadian consumer protection authorities:

• Canada Consumer Protection Act inquiries: Canada.ca (federal level)
• Ontario: Consumer Protection Ontario (ServiceOntario)
• British Columbia: Office of Fair Trading
• Québec: Office of the Protecteur du Consommateur
• Alberta: Fair Trading Act (Alberta Justice and Solicitor General)

Cancelling a subscription should be as easy as signing up. Forhers makes the process relatively straightforward with online, email, and phone options, but the 2-day advance notice requirement and non-refundable policy can catch you off guard if you're not careful. By following the step-by-step guide above, saving your confirmation, and knowing your consumer rights under Canadian law, you'll exit cleanly without surprise charges or resistance from support.

Stopee has helped thousands of Canadian consumers cancel subscriptions they no longer need, recover unauthorized charges, and understand their cancellation rights. If you're uncertain about your next steps or if Forhers charges you after cancellation, Stopee's guides and resources are here to back you up. Your time and money matter, and you deserve a service provider that respects both. Cancel with confidence.