Manage Forhers

How to cancel Forhers in malaysia: avoid hidden charges and get it right first time

Understanding Forhers and why you might want to cancel

Forhers is a subscription-based women's health platform that offers telehealth consultations, prescription medications, and ongoing wellness support through video appointments and app-based care management. If you are based in Malaysia and subscribed to Forhers, you may have signed up for medication management, weight loss support, or general health consultations, but like many subscribers, you might now feel uncertain about how to stop being charged.

The core issue is that Forhers operates on an auto-renewal model, which means your subscription renews automatically unless you cancel at least 2 days before your renewal date. Many Malaysian users report frustration because the cancellation process is not clearly signposted, and the only contact address Forhers publishes is their U.S. office in San Francisco, California. At Stopee, we have guided thousands of Malaysian consumers through exactly this situation, and we know the cancellation pathway inside out.

What you are actually paying for with Forhers

Forhers charges separately for membership access and medication. Your membership typically includes access to the care team, in-app health tracking, and ongoing treatment management. Medications like GLP-1 weight loss treatments are billed as additional recurring charges on top of the base membership fee.

For Malaysian subscribers, pricing is displayed in USD on the Forhers website, but you are charged in your local currency at your bank's conversion rate. Stopee recommends you check your most recent invoice to see exactly what you have been charged in MYR, because international conversion fees can add an extra 2-3% to the quoted USD price.

Why cancellation matters right now

If your next renewal date is approaching and you have not yet cancelled, you will be charged again automatically unless you act now. The 2-day cancellation rule means your deadline is strict. Many users miss this deadline, think they have cancelled, and then discover a surprise charge on their credit card weeks later. This is precisely what Stopee exists to help you avoid.

Your consumer rights when cancelling a health subscription in malaysia

Malaysia's Consumer Protection Act 1999 gives you important rights when cancelling subscription services, even though Forhers is a U.S.-based company serving Malaysian customers.

What the consumer protection act 1999 means for your cancellation

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service, and if Forhers has charged you illegally or without proper consent, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The Act requires that the terms and conditions must be clear, fair, and readily accessible. If Forhers does not provide a Malaysia-specific cancellation method or makes it deliberately difficult to cancel, that breaches fair trading principles.

If Forhers refuses to process your cancellation or continues to charge you after you have cancelled, Stopee advises you to document everything (screenshots of your cancellation request, confirmation emails, and the charges that follow) and escalate to the MDTCA. You can file a complaint at www.kpdnkk.gov.my or contact their Consumer Affairs Division at 1-800-886-800.

Your right to a refund after cancellation

If you cancel within a reasonable timeframe and you have not yet used the service period you have paid for, you may be entitled to a pro-rata refund. Forhers does not explicitly state a refund policy in their publicly available terms, so you must request this in writing from their support team. Be clear: "I cancelled before my renewal date on [date]. I am requesting a pro-rata refund for [unused period]." Keep this email for your records.

How to cancel Forhers: step-by-step methods for malaysian users

Your cancellation method depends on how you originally subscribed-directly through Forhers, via the Apple App Store, or Google Play. Each route has different steps and different refund rules, so identifying your subscription method first is critical.

Cancel Forhers through your web account

This is the most straightforward method if you signed up directly through the Forhers website or app. The process takes about 5 minutes, and you will receive an immediate on-screen confirmation.

1. Open your web browser and go to www.forhers.com
   • If you are not already logged in, enter your email address and password
   • If you have forgotten your password, tap "Forgot password" and reset it before you proceed
2. Navigate to the account or profile menu (usually in the top-right corner or a hamburger menu)
   • Look for a section called "My Subscriptions", "Billing", or "Manage Subscriptions"
3. Select the Forhers subscription you want to cancel
   • If you have multiple subscriptions (e.g., membership plus medication), you will see them listed separately
   • Confirm you are selecting the correct one
4. Tap "Cancel Subscription" or "End Membership"
   • Forhers may ask you why you are cancelling; you can skip this or provide brief feedback
5. Review the cancellation summary on screen
   • This will show your final charge date and confirm your cancellation effective date
   • Pro tip: take a screenshot of this confirmation as proof
6. Confirm your cancellation by tapping the final "Cancel" or "Confirm" button
   • You should see a message: "Your subscription has been cancelled" or similar
7. Check your email inbox (and spam folder) within 5 minutes for a cancellation confirmation email
   • Warning: if you do not receive an email confirmation within 10 minutes, your cancellation may not have processed; contact support immediately

Cancel a Forhers subscription started via apple app store

If you subscribed through the Apple App Store, you must cancel through your Apple account settings, not through the Forhers app itself. Apple manages the billing, so Forhers does not have direct access to your subscription.

1. Open the Apple App Store on your iPhone or iPad
   • Tap the profile icon in the top-right corner
2. Tap "Subscriptions"
   • You will see all active subscriptions linked to your Apple ID
3. Find "Forhers" or "Hers" in the list and tap it
   • If you do not see it, scroll down; inactive subscriptions appear further down
4. Tap "Cancel Subscription"
   • Apple will ask you to confirm; tap "Confirm" or "Yes"
5. You will see a message confirming when your subscription ends
   • This date is your final billing date; you can use Forhers until then
6. Check your Apple ID email for a cancellation receipt
   • This is your proof of cancellation

Pro tip: Apple App Store subscriptions cannot be refunded by Stopee or Forhers; only Apple can issue a refund. If you cancelled within 14 days of your first charge, you may ask Apple directly for a refund through the App Store's "Report a Problem" feature.

Cancel a Forhers subscription started via google play

If you subscribed through Google Play on an Android device, you must cancel through your Google Play account, just as you would with Apple. Google manages the payment, not Forhers.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap your profile icon in the top-right corner
2. Tap "Payments and subscriptions"
   • Then tap "Subscriptions"
3. Find "Forhers" or "Hers" in your active subscriptions and tap it
   • If you do not see it, check "Expired subscriptions" at the bottom
4. Tap "Cancel subscription"
   • Google will ask you to confirm your reason for cancelling (optional)
5. Tap "Cancel subscription" again to confirm
   • You will see your final billing date
6. Check your Google account email for a cancellation confirmation
   • Save this email as proof

Warning: if you cancel a Google Play subscription and then immediately resubscribe within the same billing period, Google may charge you again for the full month. Wait until your current period ends before resubscribing if you think you might come back to Forhers later.

What happens immediately after you cancel Forhers

Cancellation is stressful, and clarity about what comes next can ease that tension. Here is exactly what you should expect in the days and weeks after you press cancel.

Access and billing after cancellation

Once you cancel, your access to Forhers depends on your subscription type and when your final billing date is. Most subscribers can continue to use the app and access their prescriptions until midnight on their final billing date. After that, you lose access to new consultations, prescription refills, and the member dashboard.

You will not be charged again after your final billing date unless you resubscribe manually. Forhers should not initiate any further charges. If a charge appears on your bank statement more than 5 days after your cancellation date, contact Forhers support immediately and inform them of the date you cancelled.

Your prescription and health data after cancellation

If you were receiving a prescription medication through Forhers (such as a GLP-1 weight loss medication), your Forhers care team will not automatically refill or renew your prescription after cancellation. You must make a separate arrangement with a local Malaysian doctor or clinic to continue treatment. Do not assume your medication will continue to be available; plan ahead if you need ongoing treatment.

Your health records will remain in the Forhers system, but you may lose easy access to them after a period of time. Stopee recommends you download or request copies of your health records, lab results, and prescription history before your final billing date ends. You can do this by logging into your account and looking for a "Download records" or "Export data" option, or by emailing [email protected] to request your medical records in writing.

Refunds and your right to recover money after cancellation

Refunds are where many consumers feel let down, so understanding your exact entitlements prevents frustration later.

When you are entitled to a refund from Forhers

Forhers does not publish a standard refund policy for direct web cancellations. However, you are entitled to a pro-rata refund if you cancel before your renewal date and you have not used the service period you have paid for. For example, if you paid RM700 for a 30-day membership and you cancel on day 10, you should receive roughly RM467 (20 unused days). This is a consumer protection principle, not a company policy, so you must request it explicitly.

If you subscribed through Apple App Store or Google Play, those platforms have their own refund policies. Apple typically refunds subscriptions cancelled within 14 days of the first charge. Google Play allows refunds within 48 hours of the charge. After these windows, neither platform will refund you, and neither Forhers nor Stopee can override this decision.

How to request a refund from Forhers

Do not assume Forhers will offer a refund automatically. You must ask for it in writing. Email [email protected] with the subject line "Refund Request for Cancelled Subscription" and include:

• Your account email address and account number (if available)
• The date you cancelled your subscription
• Your most recent billing date and the amount charged (in MYR or USD)
• The number of days remaining in your billing period that you did not use
• A request for a pro-rata refund of the unused portion
• Screenshots of your cancellation confirmation

Forhers support typically responds within 3-5 business days. If they refuse your refund request, ask them to explain their reasoning in writing. Keep this refund request and their response, as you may need it if you escalate to the Ministry of Domestic Trade and Consumer Affairs.

If Forhers continues to charge you after cancellation

If you see a charge on your bank statement after your cancellation date, this is a serious breach. Take these steps immediately:

1. Log back into your Forhers account and verify your cancellation status
   • Check if the subscription shows as "Active", "Cancelled", or "Suspended"
   • If it shows as "Active", contact support immediately and ask why you are still being charged
2. Email [email protected] with the subject line "Unauthorized Charge After Cancellation"
   • Include the date you cancelled, the date of the unauthorized charge, and the amount
   • Attach a screenshot of your bank statement showing the charge
   • Request an immediate refund and confirmation of cancellation
3. Contact your bank or credit card company within 30 days of the unauthorized charge
   • Report it as a disputed charge and ask your bank to initiate a chargeback
   • Your bank will investigate and recover the money if Forhers cannot justify the charge
4. If Forhers does not respond within 7 days, file a formal complaint with the MDTCA
   • Visit www.kpdnkk.gov.my or call 1-800-886-800
   • Provide all documentation: cancellation screenshots, email exchanges, and bank statements

Pro tip: your bank's chargeback process is faster than waiting for Forhers to respond. Use both methods in parallel to maximize your chances of recovery.

Pricing breakdown and subscription tiers for malaysian users

Understanding exactly what you are paying for helps you decide whether cancellation is the right move. Here is a clear breakdown of typical Forhers pricing as it appears to Malaysian users.

* MYR prices are estimates based on a 1 USD = 4.73 MYR conversion rate and do not include bank fees or international transaction charges, which can add 2-3% to your actual charge. Check your bank statement for your exact charged amount.

Important: if you subscribed to a weight loss program with medication, both the membership fee and medication charge renew separately. You must cancel both subscriptions individually to stop all charges.

Common mistakes people make when cancelling Forhers

Cancellation is straightforward when you know what to avoid, but small oversights often lead to surprise charges and frustration. Here are the biggest pitfalls that Stopee sees among Malaysian users, and how to sidestep them.

Mistake 1: cancelling in the app instead of the account portal

If you cancel the Forhers mobile app itself (by uninstalling it or removing it from your subscriptions), this does not cancel your subscription. You are only removing the app from your device. Your recurring charge continues. You must log into the Forhers website or the app merchant (Apple or Google) to cancel the actual subscription. Many users delete the app thinking they have cancelled and then discover a charge weeks later.

Mistake 2: missing the 2-day cancellation deadline

Forhers requires you to cancel at least 2 days before your renewal date. If your renewal is on the 15th, you must cancel by the 13th. If you miss this window, you are charged for the next month automatically. This is non-negotiable in Forhers' terms. Write your renewal date in your calendar and set a phone reminder for 3 days before that date to ensure you do not miss the deadline.

Mistake 3: not requesting a refund in writing

Forhers does not automatically refund you if you cancel partway through a billing cycle. You must email [email protected] and explicitly request a pro-rata refund. If you do not ask, you will not receive one. Stopee has helped hundreds of Malaysian consumers recover money simply by sending a polite, documented refund request that Forhers had no grounds to refuse.

Mistake 4: forgetting to cancel separate medication subscriptions

If you are on a weight loss program, your membership and your medication may be two separate subscriptions with different renewal dates. Cancelling one does not cancel the other. You must cancel both individually. Check your account for "My Subscriptions" and confirm how many active subscriptions you have before you assume you are done.

Mistake 5: not saving cancellation confirmation

If you receive an on-screen confirmation but no email, you have weak proof that you cancelled. Screenshot the on-screen confirmation immediately and forward it to your email address. If Forhers later claims you did not cancel, this screenshot is your evidence. Stopee always tells Malaysian users to triple-check their email inbox and spam folder for a confirmation email within 10 minutes of cancelling.

Cancellation timeline and when your final charge occurs

Timing is everything with Forhers cancellations. Here is a clear timeline so you know exactly when you will stop being charged.

How to decide whether to keep or cancel Forhers

Not everyone should cancel, and Stopee respects that you may have reasons to stay. Here is a clear comparison to help you decide.

Contacting Forhers support and escalation paths

Sometimes cancellation stalls, or support does not respond quickly. Here is how to escalate if your cancellation is not processed or your refund is refused.

Primary contact methods for Forhers malaysia users

Forhers publishes only one support email and one U.S. phone number. There is no Malaysia-specific phone line, and no Malaysia-specific mailing address for cancellation requests.

• Email: [email protected] (Response time: 3-5 business days)
• Phone: 1-800-368-0038 (U.S. number, English only, hours not published)
• Mailing address (for disputes or privacy requests only): 2269 Chestnut Street, #523, San Francisco, CA 94123, USA

Warning: calling the U.S. number from Malaysia incurs international calling charges. Email is your best option. Always send cancellation requests and refund claims via email so you have written proof of what you asked for and when.

Escalate to malaysia's consumer authority if Forhers does not respond

If Forhers ignores your cancellation request or refuses to refund you without a valid reason, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This is free and takes about 4-6 weeks.

• MDTCA website: www.kpdnkk.gov.my
• Consumer Affairs Division hotline: 1-800-886-800 (8:30 AM - 5:15 PM, Monday-Friday)
• Online complaint form: Available on the MDTCA website under "Consumer Complaints"

To lodge a complaint, you will need: your full name, contact details, Forhers account email, dates of all communications with Forhers, screenshots of your cancellation request and their response (or lack thereof), and bank statements showing the disputed charges.

Why stopee exists and how we help you stay in control

Stopee was founded because subscription services like Forhers too often rely on customer confusion to continue billing. Auto-renewal is convenient, but it only works fairly if cancellation is equally easy. For many Malaysian users, Forhers cancellation has been neither obvious nor transparent, which is why Stopee has created this detailed guide.

At Stopee, we believe you should understand exactly what you are paying for, when your next charge occurs, and how to cancel without penalty. We have helped thousands of consumers cancel Forhers and recover refunds they did not know they were entitled to. Our core mission is to shift power back to you-the customer-so that you keep subscriptions only because you genuinely want them, not because the exit route is hidden.

If you follow the steps in this guide, you will cancel successfully and avoid the most common pitfalls. If Forhers then refuses to honor your cancellation or withholds a refund you are entitled to, Stopee stands behind you to escalate to the MDTCA and fight for your rights as a Malaysian consumer.

Your next steps: checklist and quick reference

Use this checklist to track your cancellation from start to finish.

• Before you cancel: Log into your account and confirm your exact renewal date. Take a screenshot.
• Calculate your deadline: Count back 2 days from your renewal date. Mark this date on your calendar.
• Identify your subscription method: Did you subscribe via web, Apple App Store, or Google Play? This determines where you cancel.
• Execute cancellation: Follow the step-by-step instructions for your chosen method (web, App Store, or Google Play). Do not skip any step.
• Capture proof: Screenshot your cancellation confirmation. Check your email for a confirmation message within 10 minutes.
• Request refund (if applicable): If you cancelled mid-cycle, email [email protected] within 3 days requesting a pro-rata refund of the unused portion.
• Monitor your account: On your renewal date, verify that no charge appears. Check your bank statement.
• Follow up on refund: If Forhers does not respond to your refund request within 5 business days, send a follow-up email.
• Escalate if needed: If Forhers ignores you or refuses to refund, file a complaint with the MDTCA at www.kpdnkk.gov.my or call 1-800-886-800.

Final word: you are in control

Cancelling Forhers is a straightforward process once you know the exact steps, the timing, and your consumer rights. You are not trapped in this subscription, and you do not need to wait on hold or jump through hoops to exit. The 2-day rule is strict, but it is transparent, and if you follow the instructions in this guide, you will cancel on schedule and avoid surprise charges.

Stopee has helped thousands of Malaysian consumers cancel subscriptions and recover refunds from companies that hoped they would simply give up. Forhers is a legitimate health service, but like all subscription companies, it relies on ease of renewal and difficulty of cancellation. By reading this guide, you have already taken the first step to reclaim control. Now execute your cancellation, document it, and if anything goes wrong, escalate with confidence knowing your rights are backed by Malaysian consumer law.

Stopee is here if you need clarity at any stage. Your subscription is your money, and you deserve an exit path that is as simple as the sign-up was.