Manage Faceapp

How to cancel Faceapp in malaysia and stop charges instantly

What Faceapp is and why cancellation feels hidden

Faceapp is an AI-powered photo editing app that lets you experiment with filters-ageing effects, hairstyle changes, makeup looks, gender swaps, and portrait retouching. Most of its features are free, but the paid version, Faceapp Pro, unlocks the full filter library and removes watermarks from your edits. The problem is that Faceapp doesn't handle its own billing directly. Instead, your subscription lives on the Apple App Store or Google Play Store, which is why many Malaysian users can't find a cancellation button inside the app itself.

This setup trips up thousands of people every month. You install Faceapp, upgrade to Pro inside the app, and then when you want to cancel, you look for a settings page or a cancel link on the Faceapp website-and find nothing. That's because Faceapp doesn't process cancellations. Apple and Google do. Understanding this one fact changes everything about how you'll cancel successfully.

How Faceapp pricing works in malaysia

Faceapp Pro costs between RM19 and RM94 per year, depending on whether you choose a monthly or annual plan. Your exact price depends on your device, your region settings, and current promotions in the App Store or Google Play.

The annual plan is cheaper per month, but it commits you to a full year of charges. Many people choose it, forget about it, and then get surprised by the next year's renewal. That's why Stopee recommends setting a calendar reminder one month before your renewal date-so you have time to cancel if you've stopped using the app.

Why you might want to cancel Faceapp

Common reasons include discovering you don't use the app enough to justify the cost, finding free alternatives with similar features, or simply deciding photo editing isn't a priority anymore. Faceapp might have been novelty fun the first week, but if it's been sitting unused on your phone for months while you're still being charged, cancellation is the right move.

Some users also cancel because they're uncomfortable with Faceapp's privacy practices-the app does send photos to servers for processing, which concerns people who value data privacy. Whatever your reason, Stopee is here to walk you through the cancellation process step by step, without judgment.

Your consumer rights when canceling Faceapp in malaysia

Malaysia's Consumer Protection Act 1999 protects your right to cancel within a reasonable time if the service doesn't match what was promised.

The key law here is the Consumer Protection Act 1999 (CPA 1999), which gives you the right to cancel recurring services if they breach the contract or if the company fails to deliver what was advertised. If Faceapp doesn't provide the features shown in the app store listing, or if the filters don't work as described, you have grounds to request a refund, not just a cancellation.

Additionally, the CPA 1999 requires companies to make cancellation "easy and as simple as the purchasing process." Since Faceapp makes cancellation deliberately indirect-by hiding it in the App Store instead of in-app-you could argue that this violates the spirit of the law. If Faceapp or the app store refuses a refund you're entitled to, you can escalate to the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Cost of Living (KPDNHEP).

How to cancel Faceapp on iPhone or iPad

If you subscribed on an Apple device, you'll cancel through the App Store, not through Faceapp itself.

1. Open the App Store app on your iPhone or iPad.
   • The icon is blue with a white "A" made of sticks.
2. Tap your profile icon in the top-right corner (it looks like a circle with your photo or initials).
   • If you're not signed in, tap "Sign In" first and enter your Apple ID and password.
3. Select Subscriptions from the menu.
   • You'll see a list of all active subscriptions on your Apple account.
4. Find and tap Faceapp in the list.
   • If you don't see it, scroll down-inactive subscriptions sometimes appear at the bottom.
5. Tap Cancel Subscription at the bottom of the screen.
   • The button appears in red text. Don't miss this step-many users get confused and close the app before tapping it.
6. Confirm the cancellation by tapping Confirm when prompted.
   • You'll see a message saying your subscription ends on [specific date]. This is normal-your access stays active until that date.

Warning: After you tap "Cancel Subscription," you might see a popup offering a discounted renewal or asking you to stay. Ignore these retention offers-you came to cancel, and staying just restarts your billing cycle.

Pro tip: Take a screenshot of the confirmation screen after you cancel. If Apple charges you again by mistake, you'll have proof that you cancelled on a specific date.

How to cancel Faceapp on android

Android users cancel through Google Play Store, following a slightly different path.

1. Open the Google Play Store app on your Android phone or tablet.
   • The icon is colorful with a triangular play symbol.
2. Tap your profile icon in the top-right corner.
   • It's usually your photo or initials in a circle.
3. Select Payments and subscriptions from the menu.
   • This opens your subscription management dashboard.
4. Tap Subscriptions to see all active plans.
   • You may need to scroll to find it if you have multiple items in the menu.
5. Find and tap Faceapp in your subscriptions list.
   • The app name appears with a green "Active" tag if you're currently subscribed.
6. Tap Cancel subscription or Unsubscribe (wording varies by device version).
   • This button is usually in red or at the bottom of the screen.
7. Answer the survey questions if prompted, then tap Cancel subscription again to confirm.
   • Google sometimes asks why you're cancelling-this is optional, but feedback helps the company improve.

Warning: Google Play may show a "special offer" screen trying to keep you subscribed at a lower price. This is a dark pattern designed to make cancellation harder. Tap "No, unsubscribe" or skip the offer to stay on track.

Pro tip: If you use Google Play on a computer instead, sign into play.google.com, navigate to "Subscriptions," and follow the same steps. The web version sometimes loads faster than the mobile app.

What happens immediately after you cancel

Cancelling Faceapp doesn't cut off your access right away-this confuses many people and makes them think the cancellation failed.

When you cancel, you've told the App Store or Google Play to stop renewing your subscription. Your current Pro access stays active until the end of the billing period you've already paid for. If your renewal date was next month, you'll have full access for the next month, then it automatically downgrades to the free version.

Check your App Store or Google Play profile a few days after cancelling. You should see Faceapp listed under "Expired subscriptions" or similar. This confirms the cancellation took effect. If Faceapp still shows as "Active," contact Apple Support or Google Play Support immediately-something went wrong.

How to get a refund for Faceapp in malaysia

Cancellation and refunds are different. Cancelling stops future charges; a refund gets your money back for charges already made.

If you're still within 14 days of your most recent charge, you may qualify for a refund under Apple's or Google's return policy. Here's how to request one:

Refund from apple

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then select iTunes & App Store.
3. Tap your Apple ID, then View Apple ID.
4. Scroll to Purchase history and tap See all.
5. Find the Faceapp charge you want refunded.
6. Tap the three dots next to it and select Report a problem.
7. Choose your reason (e.g., "Accidental purchase" or "I didn't authorize this charge").
8. Submit. Apple usually responds within 48 hours via email.

Alternatively, visit reportaproblem.apple.com on any web browser, sign in with your Apple ID, and follow the same process.

Refund from google play

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions.
3. Select Subscriptions, then Faceapp.
4. Tap Manage subscription.
5. Scroll down and tap Request refund.
6. Select your reason and tap Submit.

Google processes refunds within 3 to 5 business days. Both Apple and Google are stricter with subscriptions than with one-time purchases, so refunds aren't guaranteed-but you have the right to ask, especially if you cancelled within 14 days of the charge.

Warning: If you request a refund for a subscription and it's approved, your access to Faceapp Pro will end immediately, even if you hadn't reached your renewal date yet.

Common mistakes people make when cancelling Faceapp

Most cancellation failures come from misunderstanding where the subscription actually lives, not from any fault of your own.

Deleting the app instead of cancelling the subscription

This is the number-one mistake. Uninstalling Faceapp does nothing to stop the charges. Your subscription still exists on Apple's or Google's servers, and you'll still be billed every month or year. Always cancel the subscription first, then delete the app if you want.

Cancelling inside the Faceapp app itself

Some users look for a cancel option inside the Faceapp app-and Faceapp deliberately doesn't offer one. The company wants you to look elsewhere (and ideally give up before finding the real cancellation path). Don't look in Faceapp settings. Go straight to App Store or Google Play.

Forgetting which account you used to subscribe

If you switched phones, changed email addresses, or have multiple Apple IDs or Google accounts, you might cancel the wrong subscription. Check your old email receipts from Apple or Google to confirm which account was charged. Your subscription lives with that account, not with your current one.

Cancelling but ignoring the end-date confirmation

After you cancel, you'll see a message saying your access ends on a specific date. Many people panic and think they haven't cancelled properly. That date is correct-you'll lose access then. Write it down so you're not surprised.

Trying to contact Faceapp directly for a refund

Faceapp's support email is [email protected], but the company won't refund you directly. All refund requests must go through Apple or Google. If Faceapp support tells you otherwise, they're misleading you.

Checklist to confirm your cancellation worked

Use this list to verify that Faceapp has genuinely stopped charging you.

• You saw a "Subscription cancelled" or "Unsubscribed" confirmation screen in App Store or Google Play.
• You took a screenshot of the confirmation with the cancellation date visible.
• You checked your subscriptions list again 2-3 days later and saw Faceapp listed as expired or inactive.
• You checked your email (Apple receipt or Google receipt) and saw no new charges in the 2-3 days since cancellation.
• Your next billing date no longer appears when you view the Faceapp subscription in App Store or Google Play.
• Your calendar reminder one month before your old renewal date will alert you if a stray charge appears.

Pro tip: Set a phone reminder for the date of your previous renewal. If a charge appears on that date after you've cancelled, you'll catch it immediately and can request a refund.

Faceapp cancellation summary and next steps

Cancelling Faceapp is straightforward once you know that the subscription lives in App Store or Google Play, not in the app itself. On iPhone, navigate to App Store > Profile > Subscriptions > Faceapp > Cancel Subscription. On Android, go to Google Play Store > Profile > Payments and subscriptions > Subscriptions > Faceapp > Unsubscribe. Your access remains active until your current billing period ends, which is normal. If you want a refund for charges already made, request one within 14 days through the same store, and include a brief reason.

Remember that Malaysia's Consumer Protection Act 1999 is on your side. If Faceapp or the app store refuses a reasonable refund or makes cancellation unreasonably difficult, you can escalate to the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Cost of Living (KPDNHEP) for support.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money they thought was gone forever. Visit stopee.com today to track all your subscriptions in one place, set automatic reminders before each renewal, and cancel confidently with step-by-step guidance from cancellation experts. Stopee makes the process transparent, empowering you to stay in control of your digital spending.

Contact information for Faceapp support

If you need to report a billing error or have questions about your subscription:

• Email: [email protected]
• Refund requests: Go through Apple (Apple Support app or reportaproblem.apple.com) or Google Play (in-app under Subscriptions) directly.
• Privacy or data concerns: Faceapp's privacy policy is on its website; you can request data deletion through that same support email.

Stopee recommends keeping copies of all receipts and screenshots for at least 6 months after cancellation. If a dispute arises later, you'll have evidence. Stopee's consumer guides cover cancellation for hundreds of services-use our free tools to check whether you're subscribed to anything else you've forgotten about.